Overheating Laptop for a Senior

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zigbigadoorlue
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Overheating Laptop for a Senior

Post by zigbigadoorlue »

Hello, I've been helping a senior in my life get onto the internet for the first time. They bought a cheep hp "streaming" laptop at a garage sale that could barely run windows 10 so I installed mint. I've been giving remote tech support ever since on things like how to click the mouse or how to log into a website. Recently the machine has seemingly been overheating. It gets hot to the touch and becomes slower and slower and will sometimes crash with a black screen. The laptop has no fans or moving parts. It seems to me like the hardware is dying. Got to love planned obsolesces.

Is it a possibility that it is a software issue like maybe the processor is being over active/caught in a loop? All the person runs is chrome. Gmail, facebook, youtube etc. What sort of diagnostics would you recommend? I could potentially log in remotely to do mare advanced diagnostics but they don't like the idea of someone having control or "spying" on their computer.

Thanks so much and stay safe!

Luna
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Kadaitcha Man
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Re: Overheating Laptop for a Senior

Post by Kadaitcha Man »

zigbigadoorlue wrote:
Wed Apr 22, 2020 7:29 pm
All the person runs is chrome...
That on its own is more than enough to send an under-powered device into meltdown, never mind including "Gmail, facebook, youtube etc."
What sort of diagnostics would you recommend?
A dust-bunny hunt should be the first port of call.
It's pronounced kad-eye-cha, not kada-itcha.
RollyShed
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Re: Overheating Laptop for a Senior

Post by RollyShed »

Dust. Are you sure it doesn't have a fan? If the fan isn't running you won't hear it going.
Make & model of laptop?
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MartyMint
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Re: Overheating Laptop for a Senior

Post by MartyMint »

There are laptops, like my Dell Latitude that are fanless.
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Pierre
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Re: Overheating Laptop for a Senior

Post by Pierre »

Hi zigbigadoorlue ,
can you let us know the Model of that HP laptop ?
& which version of the LinuxMint System, that you did Install onto it ?.
Image
Please edit your original post title to include [SOLVED] - when your problem is solved!
and DO LOOK at those Unanswered Topics - - you may be able to answer some!.
zigbigadoorlue
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Re: Overheating Laptop for a Senior

Post by zigbigadoorlue »

Hey, sorry folks for the delay. I was finally able to get them to install anydesk and was able to run inxi -Fxz results below. It is in fact a fanless machine.

They were running into a chrome update problem and the browser was many months out of date which gave me the idea that maybe they got hit with a zero day and got a crypto minor installed into chrome. This might explain excessive usage of the CPU. Anyway I purged chrome and deleted .config/google-chrome and reinstalled from scratch without importing a profile. We'll see if that helps. Any other idea?

Thanks so much and stay safe!

Luna

Code: Select all

inxi -Fxz
System:
  Host: tristan-Stream-Laptop Kernel: 4.15.0-51-generic x86_64 bits: 64 
  compiler: gcc v: 7.3.0 Desktop: Xfce 4.12.3 Distro: Linux Mint 19.1 Tessa 
  base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: HP product: HP Stream Laptop 14-ax0XX 
  v: Type1ProductConfigId serial: <filter> 
  Mobo: HP model: 82BD v: 11.10 serial: <filter> UEFI: Insyde v: F.07 
  date: 09/06/2016 
Battery:
  ID-1: BAT0 charge: 41.2 Wh condition: 41.2/41.2 Wh (100%) 
  model: Hewlett-Packard Primary status: Full 
CPU:
  Topology: Dual Core model: Intel Celeron N3060 bits: 64 type: MCP 
  arch: Airmont rev: 4 L2 cache: 1024 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 6400 
  Speed: 732 MHz min/max: 480/2480 MHz Core speeds (MHz): 1: 651 2: 782 
Graphics:
  Device-1: Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx 
  Integrated Graphics 
  vendor: Hewlett-Packard driver: i915 v: kernel bus ID: 00:02.0 
  Display: x11 server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1366x768~60Hz 
  OpenGL: renderer: Mesa DRI Intel HD Graphics 400 (Braswell) 
  v: 4.5 Mesa 18.2.8 direct render: Yes 
Audio:
  Device-1: Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series 
  High Definition Audio 
  vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus ID: 00:1b.0 
  Sound Server: ALSA v: k4.15.0-51-generic 
Network:
  Device-1: Intel Wireless 7265 driver: iwlwifi v: kernel port: 1040 
  bus ID: 02:00.0 
  IF: wlo1 state: up mac: <filter> 
Drives:
  Local Storage: total: 29.12 GiB used: 24.48 GiB (84.1%) 
  ID-1: /dev/mmcblk0 model: DF4032 size: 29.12 GiB 
Partition:
  ID-1: / size: 28.04 GiB used: 24.47 GiB (87.3%) fs: ext4 
  dev: /dev/mmcblk0p2 
Sensors:
  System Temperatures: cpu: 51.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 168 Uptime: 6h 07m Memory: 3.76 GiB used: 846.3 MiB (22.0%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.4.0 Shell: bash v: 4.4.19 
  inxi: 3.0.27 
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Pierre
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Re: Overheating Laptop for a Senior

Post by Pierre »

is the HP still overheating now that the LinuxMint XFCE is now Installed onto it ?.

IE; was only when it still had that win-10 system installed ?.

there doesn't seem to be any Temperature Sensors working in that XFCE either,
& so can you try Installing those, from Terminal:

Code: Select all

sudo apt-get install lm-sensors
and then type this:

Code: Select all

sudo sensors-detect
then follow with this:

Code: Select all

sensors
and copy back here, the result, of that final command ?.
Image
Please edit your original post title to include [SOLVED] - when your problem is solved!
and DO LOOK at those Unanswered Topics - - you may be able to answer some!.
zigbigadoorlue
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Re: Overheating Laptop for a Senior

Post by zigbigadoorlue »

Yeah, its been running xfce on LM since last summer and this only started happening in the last month or so I believe. I'll try and get a hold of Tristan tomorrow and run those commands on their computer. Thanks for taking a look!

Luna
ZakGordon
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Re: Overheating Laptop for a Senior

Post by ZakGordon »

Just posting so you can check the link in my sig that has tips to try to help an overheating laptop (i had two, one cooked to death so take the issue seriously).
Laptop overheating? Check link here:itsfoss guide . A move from Cinnamon to XFCE can give a -5 to -10 degrees C change on overheating hardware.

Build a modern dual-boot Ryzen Win7/Linux Mint PC:Tutorial
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