Linux Mint Forums

Posted: **Wed May 27, 2020 7:50 pm**

Hello,

System info below. Randomly, my PC will freeze when either a video file is started ( I use VLC ), or a video on a webpage is played (I sure firefox or chromium ). Its not a condition I could replicate on demand - could happen after 5 minutes, or a few hours. A reboot is required. PC is clean inside and has good ventilation. My gut tells me its related to the GPU built into the processor, but its so random i am not certain. "Freeze" meaning input from keyboard or mouse has no effect, but mouse cursor still moves freely. Any suggestions? Thanks for your time.

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System:    Host: Rob-ASRock Kernel: 5.3.0-53-generic x86_64 bits: 64 compiler: gcc v: 7.5.0 
           Desktop: Cinnamon 4.4.8 wm: muffin dm: LightDM Distro: Linux Mint 19.3 Tricia 
           base: Ubuntu 18.04 bionic 
Machine:   Type: Desktop Mobo: ASRock model: B450M Pro4 serial: <filter> 
           UEFI [Legacy]: American Megatrends v: P3.30 date: 05/10/2019 
Battery:   Device-1: hidpp_battery_0 model: Logitech Wireless Mouse Dell WM514 serial: <filter> 
           charge: 55% status: Discharging 
           Device-2: hidpp_battery_1 model: Logitech Wireless Keyboard K360 serial: <filter> 
           charge: 55% status: Discharging 
CPU:       Topology: Quad Core model: AMD Ryzen 3 2200G with Radeon Vega Graphics bits: 64 
           type: MCP arch: Zen L2 cache: 2048 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 27948 
           Speed: 1641 MHz min/max: 1600/3500 MHz Core speeds (MHz): 1: 1641 2: 1641 3: 3692 
           4: 1641 
Graphics:  Device-1: AMD Raven Ridge [Radeon Vega Series / Radeon Vega Mobile Series] 
           driver: amdgpu v: kernel bus ID: 08:00.0 chip ID: 1002:15dd 
           Display: x11 server: X.Org 1.20.5 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa 
           resolution: 1360x768~60Hz 
           OpenGL: renderer: AMD RAVEN (DRM 3.33.0 5.3.0-53-generic LLVM 9.0.0) v: 4.5 Mesa 19.2.8 
           direct render: Yes 
Audio:     Device-1: AMD driver: snd_hda_intel v: kernel bus ID: 08:00.1 chip ID: 1002:15de 
           Device-2: AMD vendor: ASRock driver: snd_hda_intel v: kernel bus ID: 08:00.6 
           chip ID: 1022:15e3 
           Sound Server: ALSA v: k5.3.0-53-generic 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: ASRock 
           driver: r8169 v: kernel port: e000 bus ID: 05:00.0 chip ID: 10ec:8168 
           IF: enp5s0 state: down mac: <filter> 
           Device-2: Realtek RTL8812AU 802.11a/b/g/n/ac WLAN Adapter type: USB driver: rtl8812au 
           bus ID: 5-2:2 chip ID: 0bda:8812 
           IF: wlx24050ff72c1f state: up mac: <filter> 
Drives:    Local Storage: total: 5.48 TiB used: 275.12 GiB (4.9%) 
           ID-1: /dev/nvme0n1 model: SPCC M.2 PCIe SSD size: 238.47 GiB speed: 31.6 Gb/s lanes: 4 
           serial: <filter> 
           ID-2: /dev/sda vendor: Samsung model: MZMTD512HAGL-000MV size: 476.94 GiB 
           speed: 6.0 Gb/s serial: <filter> 
           ID-3: /dev/sdb vendor: SK Hynix model: SC210 mSATA 256GB size: 238.47 GiB 
           speed: 6.0 Gb/s serial: <filter> 
           ID-4: /dev/sdc vendor: Seagate model: ST2000LM007-1R8174 size: 1.82 TiB speed: 6.0 Gb/s 
           serial: <filter> 
           ID-5: /dev/sdd vendor: Seagate model: ST2000LX001-1RG174 size: 1.82 TiB speed: 6.0 Gb/s 
           serial: <filter> 
           ID-6: /dev/sde vendor: Seagate model: ST1000LM035-1RK172 size: 931.51 GiB 
           speed: 6.0 Gb/s serial: <filter> 
Partition: ID-1: / size: 32.75 GiB used: 12.53 GiB (38.3%) fs: ext4 dev: /dev/nvme0n1p1 
           ID-2: /home size: 186.06 GiB used: 19.80 GiB (10.6%) fs: ext4 dev: /dev/nvme0n1p3 
           ID-3: swap-1 size: 14.90 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/nvme0n1p2 
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 10 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 1-4:2 info: VIA Labs Hub ports: 4 rev: 2.1 chip ID: 2109:2811 
           Device-1: 1-6:3 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID 
           driver: logitech-djreceiver,usbhid rev: 2.0 chip ID: 046d:c52b 
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 chip ID: 1d6b:0003 
           Hub: 2-2:2 info: VIA Labs Hub ports: 4 rev: 3.0 chip ID: 2109:8110 
           Hub: 3-0:1 info: Full speed (or root) Hub ports: 1 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 3-1:2 info: VIA Labs Hub ports: 4 rev: 2.0 chip ID: 2109:0811 
           Hub: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.0 chip ID: 1d6b:0003 
           Hub: 5-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 
           Device-2: 5-2:2 info: Realtek RTL8812AU 802.11a/b/g/n/ac WLAN Adapter type: Network 
           driver: rtl8812au rev: 2.0 chip ID: 0bda:8812 
           Device-3: 5-4:3 info: Hewlett-Packard type: <vendor specific> driver: usblp rev: 2.0 
           chip ID: 03f0:d911 
           Hub: 6-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 chip ID: 1d6b:0003 
           Hub: 7-0:1 info: Full speed (or root) Hub ports: 1 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 8-0:1 info: Full speed (or root) Hub ports: 1 rev: 3.1 chip ID: 1d6b:0003 
Sensors:   System Temperatures: cpu: 40.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/gezakovacs-ppa-bionic.list 
           1: deb http: //ppa.launchpad.net/gezakovacs/ppa/ubuntu bionic main
           Active apt repos in: /etc/apt/sources.list.d/musicbrainz-developers-stable-bionic.list 
           1: deb http: //ppa.launchpad.net/musicbrainz-developers/stable/ubuntu bionic main
           No active apt repos in: /etc/apt/sources.list.d/numix-ppa-bionic.list 
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http: //mirror.os6.org/linuxmint.com/packages tricia main upstream import backport
           2: deb http: //mirror.os6.org/ubuntu bionic main restricted universe multiverse
           3: deb http: //mirror.os6.org/ubuntu bionic-updates main restricted universe multiverse
           4: deb http: //mirror.os6.org/ubuntu bionic-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ bionic partner
           No active apt repos in: /etc/apt/sources.list.d/plexmediaserver.list 
           Active apt repos in: /etc/apt/sources.list.d/teamviewer.list 
           1: deb http: //linux.teamviewer.com/deb stable main
           Active apt repos in: /etc/apt/sources.list.d/trendtechcn.list 
           1: deb https: //deb.trendtechcn.com stable main
           Active apt repos in: /etc/apt/sources.list.d/ufleisch-kid3-bionic.list 
           1: deb http: //ppa.launchpad.net/ufleisch/kid3/ubuntu bionic main
Info:      Processes: 294 Uptime: 10m Memory: 5.79 GiB used: 1.89 GiB (32.5%) Init: systemd v: 237 
           runlevel: 5 Compilers: gcc: 7.5.0 alt: 7 Client: Unknown python3.6 client inxi: 3.0.32

Posted: **Fri May 29, 2020 9:15 pm**

Hi asrock1, and welcome to the forum. There's an issue with the 5.3.0-53 kernel and Ryzen/amdgpu setups. Boot to an earlier kernel in the grub menu, and the issue may disappear.

See this link for details: viewtopic.php?f=46&t=320149

Posted: **Tue Jun 02, 2020 12:43 pm**

Thank you MrEen. Ill read up on this. Would you know if installing a dedicated video card bypass this issue?

Posted: **Tue Jun 02, 2020 5:13 pm**

asrock1 wrote: ⤴Tue Jun 02, 2020 12:43 pm Thank you MrEen. Ill read up on this. Would you know if installing a dedicated video card bypass this issue?

As long as it doesn't use the amdgpu driver, I would assume it would.

But this is just a kernel bug that should get fixed soon I would think.

Posted: **Tue Sep 29, 2020 1:23 pm**

Rolled back to an earlier kernel, freeze hasn't happned again in over a week. Thanks for the help.

Posted: **Tue Sep 29, 2020 10:53 pm**

Scratch that, happened again.

Posted: **Wed Sep 30, 2020 2:26 pm**

Let's get a fresh output of inxi -Fxz. There have been a lot of updates since this thread started.

Posted: **Wed Sep 30, 2020 7:21 pm**

CPU:
Topology: Quad Core model: AMD Ryzen 3 2200G with Radeon Vega Graphics
bits: 64 type: MCP arch: Zen L2 cache: 2048 KiB bogomips: 27947
Speed: 1596 MHz min/max: 1600/3500 MHz Core speeds (MHz): 1: 1596 2: 1596
3: 1596 4: 1597
Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1
bmi2 bpext clflush clflushopt clzero cmov cmp_legacy constant_tsc cpb
cpuid cr8_legacy cx16 cx8 de decodeassists extapic extd_apicid f16c
flushbyasid fma fpu fsgsbase fxsr fxsr_opt ht hw_pstate ibpb irperf
lahf_lm lbrv lm mca mce misalignsse mmx mmxext monitor movbe msr mtrr
mwaitx nonstop_tsc nopl npt nrip_save nx osvw overflow_recov pae pat
pausefilter pclmulqdq pdpe1gb perfctr_core perfctr_llc perfctr_nb
pfthreshold pge pni popcnt pse pse36 rdrand rdseed rdtscp rep_good sep sev
sha_ni skinit smap smca sme smep ssbd sse sse2 sse4_1 sse4_2 sse4a ssse3
succor svm svm_lock syscall tce topoext tsc tsc_scale v_vmsave_vmload vgif
vmcb_clean vme vmmcall wdt xgetbv1 xsave xsavec xsaveerptr xsaveopt xsaves

Posted: **Wed Sep 30, 2020 7:32 pm**

Use Copy/Paste as something was wrong there:

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inxi -Fxz

Posted: **Wed Sep 30, 2020 7:58 pm**

Code: Select all

System:
  Host: R**-A***** Kernel: 5.4.0-48-generic x86_64 bits: 64 compiler: gcc 
  v: 7.5.0 Desktop: Cinnamon 4.4.8 Distro: Linux Mint 19.3 Tricia 
  base: Ubuntu 18.04 bionic 
Machine:
  Type: Desktop Mobo: ASRock model: B450M Pro4 serial: <filter> 
  UEFI [Legacy]: American Megatrends v: P3.30 date: 05/10/2019 
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard K360 
  charge: 55% status: Discharging 
  Device-2: hidpp_battery_1 model: Logitech Wireless Mouse Dell WM514 
  charge: 55% status: Discharging 
CPU:
  Topology: Quad Core model: AMD Ryzen 3 2200G with Radeon Vega Graphics 
  bits: 64 type: MCP arch: Zen L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 27947 
  Speed: 1600 MHz min/max: 1600/3500 MHz Core speeds (MHz): 1: 1596 2: 1596 
  3: 1596 4: 1597 
Graphics:
  Device-1: AMD Raven Ridge [Radeon Vega Series / Radeon Vega Mobile Series] 
  driver: amdgpu v: kernel bus ID: 08:00.0 
  Display: x11 server: X.Org 1.20.8 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 1360x768~60Hz 
  OpenGL: renderer: AMD RAVEN (DRM 3.35.0 5.4.0-48-generic LLVM 10.0.0) 
  v: 4.6 Mesa 20.0.8 direct render: Yes 
Audio:
  Device-1: AMD driver: snd_hda_intel v: kernel bus ID: 08:00.1 
  Device-2: AMD vendor: ASRock driver: snd_hda_intel v: kernel 
  bus ID: 08:00.6 
  Sound Server: ALSA v: k5.4.0-48-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: ASRock driver: r8169 v: kernel port: e000 bus ID: 05:00.0 
  IF: enp5s0 state: down mac: <filter> 
  Device-2: Realtek RTL8812AU 802.11a/b/g/n/ac WLAN Adapter type: USB 
  driver: rtl8812au bus ID: 7-1:2 
  IF: wlx24050ff72c1f state: up mac: <filter> 
Drives:
  Local Storage: total: 5.48 TiB used: 839.79 GiB (15.0%) 
  ID-1: /dev/nvme0n1 model: SPCC M.2 PCIe SSD size: 238.47 GiB 
  ID-2: /dev/sda vendor: SK Hynix model: SC210 mSATA 256GB size: 238.47 GiB 
  ID-3: /dev/sdb vendor: Samsung model: MZMTD512HAGL-000MV size: 476.94 GiB 
  ID-4: /dev/sdc vendor: Seagate model: ST2000LM007-1R8174 size: 1.82 TiB 
  ID-5: /dev/sdd vendor: Seagate model: ST2000LX001-1RG174 size: 1.82 TiB 
  ID-6: /dev/sde vendor: Seagate model: ST1000LM035-1RK172 size: 931.51 GiB 
Partition:
  ID-1: / size: 32.75 GiB used: 16.10 GiB (49.2%) fs: ext4 
  dev: /dev/nvme0n1p1 
  ID-2: /home size: 186.06 GiB used: 63.14 GiB (33.9%) fs: ext4 
  dev: /dev/nvme0n1p3 
  ID-3: swap-1 size: 14.90 GiB used: 512 KiB (0.0%) fs: swap 
  dev: /dev/nvme0n1p2 
Sensors:
  System Temperatures: cpu: 32.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 317 Uptime: 38m Memory: 5.79 GiB used: 2.16 GiB (37.3%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.5.0 Shell: bash v: 4.4.20 
  inxi: 3.0.32

Posted: **Wed Sep 30, 2020 8:06 pm**

Okay, this is over my head, but someone should be able to help.

I found a similar not yet solved thread here: viewtopic.php?f=59&t=327599&p=1866065&h ... e#p1866065

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system freeze when any video is displayed

system freeze when any video is displayed

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