Dell Optiplex 3020 video issues...

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jpmartins
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Dell Optiplex 3020 video issues...

Post by jpmartins »

Hi all,

I have a Dell Optiplex 3020 with 6 GB of RAM and with a "boring" i3 processor. Everything works fine except for the video that seems slow every time I scroll a webpage or watch a YouTube video. It doesn't seem fluid as with Windows. I know that has to do with video drivers, but I looked for them and couldn't find any. Should I change my personal computer because of this?

I would appreciate every help I could get on this.

Thanks

gittiest personITW
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Re: Dell Optiplex 3020 video issues...

Post by gittiest personITW »

Can you copy/paste the output to the following command and when you've done that, highlight the output and press the </> button above the reply box.

Code: Select all

inxi -Fxz

jpmartins
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Re: Dell Optiplex 3020 video issues...

Post by jpmartins »

Code: Select all

System:
  Host: DELLOPTIPLEX Kernel: 5.3.0-53-generic x86_64 bits: 64 compiler: gcc 
  v: 7.5.0 Desktop: Cinnamon 4.4.8 Distro: Linux Mint 19.3 Tricia 
  base: Ubuntu 18.04 bionic 
Machine:
  Type: Desktop System: Dell product: OptiPlex 3020 v: 01 serial: <filter> 
  Mobo: Dell model: 0VHWTR v: A02 serial: <filter> BIOS: Dell v: A02 
  date: 01/07/2014 
CPU:
  Topology: Dual Core model: Intel Core i3-4130 bits: 64 type: MT MCP 
  arch: Haswell rev: 3 L2 cache: 3072 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 27140 
  Speed: 3393 MHz min/max: 800/3400 MHz Core speeds (MHz): 1: 3392 2: 3393 
  3: 3393 4: 3393 
Graphics:
  Device-1: Intel 4th Generation Core Processor Family Integrated Graphics 
  vendor: Dell driver: i915 v: kernel bus ID: 00:02.0 
  Display: x11 server: X.Org 1.20.5 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1920x1080~60Hz 
  OpenGL: renderer: llvmpipe (LLVM 9.0 256 bits) v: 3.3 Mesa 19.2.8 
  direct render: Yes 
Audio:
  Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio 
  vendor: Dell driver: snd_hda_intel v: kernel bus ID: 00:03.0 
  Device-2: Intel 8 Series/C220 Series High Definition Audio vendor: Dell 
  driver: snd_hda_intel v: kernel bus ID: 00:1b.0 
  Device-3: Generalplus 808 Camera #9 (web-cam mode) type: USB 
  driver: snd-usb-audio,uvcvideo bus ID: 3-9:13 
  Sound Server: ALSA v: k5.3.0-53-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Dell driver: r8169 v: kernel port: e000 bus ID: 02:00.0 
  IF: enp2s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
  Device-2: Realtek RTL8187B Wireless 802.11g 54Mbps Network Adapter 
  type: USB driver: rtl8187 bus ID: 3-3:3 
  IF: wlx0018e781792e state: down mac: <filter> 
Drives:
  Local Storage: total: 2.96 TiB used: 1.05 TiB (35.3%) 
  ID-1: /dev/sda vendor: Seagate model: ST500DM002-1BD142 size: 465.76 GiB 
  ID-2: /dev/sdb vendor: Hitachi model: HDT721010SLA360 size: 931.51 GiB 
  ID-3: /dev/sdc type: USB vendor: Western Digital model: WD15EARS-00MVWB0 
  size: 1.36 TiB 
  ID-4: /dev/sde type: USB vendor: Western Digital 
  model: WD25 00BEVT-22A23T0 size: 232.89 GiB 
Partition:
  ID-1: / size: 457.45 GiB used: 205.09 GiB (44.8%) fs: ext4 dev: /dev/sda1 
Sensors:
  System Temperatures: cpu: 64.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 295 Uptime: 2d 8h 34m Memory: 5.73 GiB used: 3.59 GiB (62.7%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.5.0 Shell: bash v: 4.4.20 
  inxi: 3.0.32 

gittiest personITW
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Re: Dell Optiplex 3020 video issues...

Post by gittiest personITW »

Try the 4.15 kernel as it is likely more suited to your hardware.
Post back with the result.

jpmartins
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Re: Dell Optiplex 3020 video issues...

Post by jpmartins »

Hi,

With

Code: Select all

Linux 4.15.0-101-generic
(the last one available with support until August 2023), everything looks the same (slow scrolling and choppy video on YouTube). Is there anything else I can try?

Thanks for your help,

dorsetUK
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Re: Dell Optiplex 3020 video issues...

Post by dorsetUK »

Could you let us know what

Code: Select all

cat /proc/cmdline
says?

Cheers.

jpmartins
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Re: Dell Optiplex 3020 video issues...

Post by jpmartins »

Code: Select all

BOOT_IMAGE=/boot/vmlinuz-4.15.0-101-generic root=UUID=85284718-7526-4e69-a103-ae3d2be2e2fb ro quiet splash vt.handoff=1

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MrEen
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Re: Dell Optiplex 3020 video issues...

Post by MrEen »

The llvmpipe here means you're running in Software Rendering mode:

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Graphics:
  Device-1: Intel 4th Generation Core Processor Family Integrated Graphics 
  vendor: Dell driver: i915 v: kernel bus ID: 00:02.0 
  Display: x11 server: X.Org 1.20.5 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1920x1080~60Hz 
  OpenGL: renderer: llvmpipe (LLVM 9.0 256 bits) v: 3.3 Mesa 19.2.8 
  direct render: Yes
I suck at helping with graphics issues, but that's almost surely what's causing this for you.

Hopefully someone good at graphics issues will chime in with the correct steps for you to take.

dorsetUK
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Re: Dell Optiplex 3020 video issues...

Post by dorsetUK »

Mr Een beat me to it, but that may be curable. A possible cure for the 'Software Rendering mode' is to log out, and then on the login screen click the Cinnamon icon and ensure that you're logging into the default session, and that might do it. Hopefully.

jpmartins
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Re: Dell Optiplex 3020 video issues...

Post by jpmartins »

GREAT NEWS, GUYS!!! Logging off and back on, with Cinnamon (Default), did the trick nicely. I can now surf the web and watch any video stream (YouTube, included) with butter smoothness, as on Windows. I kept your kernel advice, though. Thank you soooo much for all the help. Now I have a great computer and it doesn't consume RAM as before with 20... ish, Chrome tabs opened. It's so much better now. It seems an i3 is fantastic for Linux Mint... after all :D :D :D

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MrEen
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Re: Dell Optiplex 3020 video issues...

Post by MrEen »

That's great!

I never would have known about that Cinnamon (Default) option myself, so all thanks go to dorsetUK for that tip!

I'm glad it was such an easy fix. :D

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