Laptop will not fully turn off after kernel update -- Stumped

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Arceusxemnas
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Laptop will not fully turn off after kernel update -- Stumped

Post by Arceusxemnas »

Good evening/morning all.


Got a weird one for ya. Did some research on it, and found no solution in sight. Figured maybe I'm the first. Registered an account and all.
This is my brother's graduation gift and it all works flawlessly (and he's thrilled to use it!) basically out-of-box with one exception:

The problem:
After updating the kernel from the original USB's version (v5.0.0-32) to the latest version (v5.3.0-53) via Software Manager, my laptop won't fully power off anymore. The power button stays lit forever (I've left it for an hour to no avail) and I can hear the fans running. The only way to turn the machine off is to press and hold the power button anytime after a few seconds after it "shuts down". I can't read the logs (via esc on powerdown) when it's shutting down. So if there's another way to swipe that info, I'll be happy to oblige..

Background:
Brand-new (refurbished) laptop from Walmart (quite a steal if you ask me!). HP Paviliion 15-cwl1068wm running Mint 19.3 Cinnamon with the latest software updates, minus the kernel. Wiped the SSD and installed Mint cleanly over it. I want to get off of this as fast as possible (obviously because it's end-of-life).

When it last worked:
Upon initial offline-install, the default configuration worked. After updating, it stopped working.

Troubleshooting I've done:
Everything was installed/updated through the GUI, no fancy CLI work done.
I am not running an NVIDIA graphics card. This one has an AMD Ryzen 5 3500u (w/ Radeon Vega Mobile Gfx x4). Mint installed right out of the box.
I've tried modifying GRUB to include "acpi force" and "acpi on" via /etc/default/grub and modifying initial boot options ('e' at start, entering a line at the bottom, and pressing f10 to proceed) to no avail.
I've reverted back to the original version and it works.. changed back to the newest version, stopped working. Totally lost.
No proprietary drivers found to be utilized in Driver Manager.
Secure Boot is disabled.
Legacy Boot is enabled.
Installed Mint with and without Secure/Legacy Boot, same problem after it's updated to the latest kernel.


Let me know what you need and I'll be happy to assist.

sleeper12
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Re: Laptop will not fully turn off after kernel update -- Stumped

Post by sleeper12 »

Maybe try the 4.15 kernel.

Arceusxemnas
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Re: Laptop will not fully turn off after kernel update -- Stumped

Post by Arceusxemnas »

I've reloaded the trouble-child kernel in hopes that it reveals something to y'all.

sudo inxi -F, if it helps:

Code: Select all

System:
  Host: Blue Kernel: 5.3.0-53-generic x86_64 bits: 64 
  Desktop: Cinnamon 4.4.8 Distro: Linux Mint 19.3 Tricia 
Machine:
  Type: Laptop System: HP product: HP Pavilion Laptop 15-cw1xxx v: N/A 
  serial: 5CD92448WZ 
  Mobo: HP model: 8615 v: 46.10 serial: PJABC028JCD6UW UEFI: AMI v: F.27 
  date: 05/13/2019 
Battery:
  ID-1: BAT0 charge: 39.2 Wh condition: 41.0/41.0 Wh (100%) 
CPU:
  Topology: Quad Core model: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 
  bits: 64 type: MT MCP L2 cache: 2048 KiB 
  Speed: 1302 MHz min/max: 1400/2100 MHz Core speeds (MHz): 1: 1268 2: 1377 
  3: 1396 4: 1397 5: 1346 6: 1298 7: 1231 8: 1218 
Graphics:
  Device-1: AMD Picasso driver: amdgpu v: kernel 
  Display: server: X.Org 1.20.5 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: AMD RAVEN (DRM 3.33.0 5.3.0-53-generic LLVM 9.0.0) 
  v: 4.5 Mesa 19.2.8 
Audio:
  Device-1: AMD driver: snd_hda_intel 
  Device-2: AMD driver: N/A 
  Device-3: AMD driver: snd_hda_intel 
  Sound Server: ALSA v: k5.3.0-53-generic 
Network:
  Device-1: Realtek RTL8822BE 802.11a/b/g/n/ac WiFi adapter driver: rtw_pci 
  IF: wlo1 state: up mac: ec:5c:68:a3:4c:b7 
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  driver: r8169 
  IF: eno1 state: down mac: 80:e8:2c:18:7f:85 
Drives:
  Local Storage: total: 1.03 TiB used: 6.57 GiB (0.6%) 
  ID-1: /dev/sda vendor: Seagate model: ST1000LM035-1RK172 size: 931.51 GiB 
  ID-2: /dev/sdb vendor: LITE-ON model: CV8-8E128-HP size: 119.24 GiB 
Partition:
  ID-1: / size: 115.43 GiB used: 6.57 GiB (5.7%) fs: ext4 dev: /dev/dm-0 
  ID-2: swap-1 size: 980.0 MiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-1 
Sensors:
  System Temperatures: cpu: 50.8 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 232 Uptime: 8m Memory: 5.78 GiB used: 1.00 GiB (17.3%) 
  Shell: bash inxi: 3.0.32
Last edited by karlchen on Wed Jun 03, 2020 10:35 am, edited 1 time in total.
Reason: Added [code] tags. - Please: do not run inxi using sudo, no need to do so.

Arceusxemnas
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Re: Laptop will not fully turn off after kernel update -- Stumped

Post by Arceusxemnas »

sleeper12,


Downloading now, I'll let you know here in a minute if it works.

Arceusxemnas
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Re: Laptop will not fully turn off after kernel update -- Stumped

Post by Arceusxemnas »

sleeper12,


So while that did work, there's two big problems with it that I noticed right away:
Downgrading the kernel put me into hardware acceleration mode, which instantly kicked the fans into overdrive.. and no way to remediate it. Driver Manager didn't pickup any drivers for me to swap over.
My resolution seriously downgraded. It went from 1080p to 1024x768.

Is there anyway to fix those two major issues? I don't want to take years off of his CPU's life if I can help it.
If we can get that resolved, I have no problems with LTS.

sleeper12
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Re: Laptop will not fully turn off after kernel update -- Stumped

Post by sleeper12 »

Ok, sorry I don't know about those issues. Perhaps someone else will know.

sleeper12
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Re: Laptop will not fully turn off after kernel update -- Stumped

Post by sleeper12 »

Is there a lower 5.3 kernel available? If so, try that. I do know the 5.0 kernel is no longer supported.

Arceusxemnas
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Re: Laptop will not fully turn off after kernel update -- Stumped

Post by Arceusxemnas »

So, to be clear, I jumped to the latest 4.15 kernel (v4.15.0-101), and that's where I encountered the resolution and hardware acceleration issues.
Jumping to v5.3.0-40, it looks like the issue has gone away.. time to chip my away up the chain until I get a working version.

Arceusxemnas
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Re: Laptop will not fully turn off after kernel update -- Stumped

Post by Arceusxemnas »

Alright!

So, v5.3.0-51 (the version prior to the trouble child, v5.3.0-53) does in-fact work!

Maybe a bug that the devs need to look into? Seems there's a bit of power issues with a few users lately.


IDK, either way, I'm a happy camper. I'll jump to the newest Mint once it's out this month and hopefully this is no longer an issue.
Thanks again for your help!

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karlchen
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Re: Laptop will not fully turn off after kernel update -- Stumped

Post by karlchen »

Hi, Arceusxemnas.

you seem to be another victim of the reported bug in kernel K5.3.0-53. Reverting to K5.3.0-51 usually resolves the problems.
Cf. sticky thread Anyone else having issues Kernel 5.3.0-53.109?, please.
Cf. the official Launchpad bug report, too, if you like: 5.3.0-53 Kernel system falis to reboot after install

Karl
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Linux Mint 19.2 64-bit Cinnamon, Total Commander 9.22a 64-bit
Haß gleicht einer Krankheit, dem Miserere, wo man vorne herausgibt, was eigentlich hinten wegsollte. (Goethe)

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