<SOLVED> No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

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MrEen
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by MrEen »

As you're already well experienced with hda-verb, we might as well try this and see what happens, even though Windows reports things differently:

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sudo hda-verb /dev/snd/hwC1D0 0x20 SET_COEF_INDEX 0x1b

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sudo hda-verb /dev/snd/hwC1D0 0x20 SET_PROC_COEF 0x4a4b

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sudo hda-verb /dev/snd/hwC1D0 0x20 SET_COEF_INDEX 0x0f

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sudo hda-verb /dev/snd/hwC1D0 0x20 SET_PROC_COEF 0x74
I may have had you do something very similar early on, when I was posting the wrong card number. That's for a different model Zenbook, but who knows, maybe it'll work.

Only try that after running pacmd list-sinks above.
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by MrEen »

In case the above gets us nowhere, I'm going to post this idea as well now. Let's see if blacklisting that new thingamajig makes the system try to use the sof driver. Run this then reboot:

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sudo tee /etc/modprobe.d/blacklist-thingamajig.conf <<<'blacklist snd_pci_acp3x'
After rebooting run this and paste the output:

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dmesg | grep -C1 -E 'ALSA|HDA|sof|HDMI|snd[_-]|sound|hda.codec|hda.intel'
I'm somewhat hoping the new sof driver will at least attempt to load. Even if it fails, we should get some messages that could help to get it working.
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by bubbus »

Playing something off youtube with headphones unplugged gives:

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1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_03_00.6.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY 
	state: RUNNING
	suspend cause: (none)
	priority: 9039
	volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 100.85 ms
	max request: 17 KiB
	max rewind: 17 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 3
	fixed latency: 100.14 ms
	card: 2 <alsa_card.pci-0000_03_00.6>
	module: 9
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC294 Analog"
		alsa.id = "ALC294 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "1"
		alsa.card_name = "HD-Audio Generic"
		alsa.long_card_name = "HD-Audio Generic at 0xfe7c0000 irq 64"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:03:00.6"
		sysfs.path = "/devices/pci0000:00/0000:00:08.1/0000:03:00.6/sound/card1"
		device.bus = "pci"
		device.vendor.id = "1022"
		device.vendor.name = "Advanced Micro Devices, Inc. [AMD]"
		device.product.id = "15e3"
		device.product.name = "Family 17h (Models 10h-1fh) HD Audio Controller"
		device.string = "front:1"
		device.buffering.buffer_size = "17664"
		device.buffering.fragment_size = "2944"
		device.access_mode = "mmap"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Family 17h (Models 10h-1fh) HD Audio Controller Analog Stereo"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker>
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by MrEen »

This is a typical thing to see when sound doesn't work:

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	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
That unknown has so many potential causes. I'm willing to bet you'd still have basically the same output with the headphones plugged in, but saying available: yes for the headphones but still not producing sound. One of the big factors I was looking for was in this section:

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	volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
Some people show a base volume below 20%, and that often indicates a more major issue were fixes like we've been trying are absolutely required.

Go ahead with the verb changes, and if they don't work, run the blacklist and reboot.
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by bubbus »

big fan of

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blacklist-thingamajig.conf
lol.

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karl@Bibbus:~$ dmesg | grep -C1 -E 'ALSA|HDA|sof|HDMI|snd[_-]|sound|hda.codec|hda.intel'
[    0.300013] ACPI: Added _OSI(Linux-Dell-Video)
[    0.300013] ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio)
[    0.300013] ACPI: Added _OSI(Linux-HPI-Hybrid-Graphics)
--
[    0.687462] integrity: Loading X.509 certificate: UEFI:db
[    0.687499] integrity: Loaded X.509 cert 'Microsoft Corporation UEFI CA 2011: 13adbf4309bd82709c8cd54f316ed522988a1bd4'
[    0.687500] integrity: Loading X.509 certificate: UEFI:db
[    0.687526] integrity: Loaded X.509 cert 'Microsoft Windows Production PCA 2011: a92902398e16c49778cd90f99e4f9ae17c55af53'
[    0.687527] integrity: Loading X.509 certificate: UEFI:db
--
[    3.039767] systemd[1]: Finished Load/Save Screen Backlight Brightness of backlight:amdgpu_bl0.
[    3.049692] snd_rn_pci_acp3x 0000:03:00.5: enabling device (0000 -> 0002)
[    3.055045] systemd[1]: Found device SAMSUNG MZVLB1T0HALR-00000 SYSTEM.
--
[    3.147099] MCE: In-kernel MCE decoding enabled.
[    3.149021] uvcvideo 3-2:1.0: Entity type for entity Microsoft Extended Controls Uni was not initialized!
[    3.149023] uvcvideo 3-2:1.0: Entity type for entity Realtek Extended Controls Unit was not initialized!
--
[    3.218495] audit: type=1400 audit(1594251032.913:10): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/lib/NetworkManager/nm-dhcp-client.action" pid=671 comm="apparmor_parser"
[    3.222126] uvcvideo 3-2:1.2: Entity type for entity Microsoft Extended Controls Uni was not initialized!
[    3.222129] uvcvideo 3-2:1.2: Entity type for entity Extension 9 was not initialized!
--
[    3.452026] acp_pdm_mach acp_pdm_mach.0: ASoC: failed to init link acp3x-dmic-capture: -517
[    3.452031] acp_pdm_mach acp_pdm_mach.0: snd_soc_register_card(acp) failed: -517
[    3.452061] acp_pdm_mach acp_pdm_mach.0: ASoC: failed to init link acp3x-dmic-capture: -517
[    3.452064] acp_pdm_mach acp_pdm_mach.0: snd_soc_register_card(acp) failed: -517
[    3.458985] acp_pdm_mach acp_pdm_mach.0: dmic-hifi <-> acp_rn_pdm_dma.0 mapping ok
[    3.471349] snd_hda_intel 0000:03:00.1: enabling device (0000 -> 0002)
[    3.471355] iwlwifi 0000:01:00.0 wlp1s0: renamed from wlan0
[    3.471451] snd_hda_intel 0000:03:00.1: Handle vga_switcheroo audio client
[    3.471615] snd_hda_intel 0000:03:00.6: enabling device (0000 -> 0002)
[    3.481406] snd_hda_intel 0000:03:00.1: bound 0000:03:00.0 (ops amdgpu_dm_audio_component_bind_ops [amdgpu])
[    3.482160] input: HD-Audio Generic HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:08.1/0000:03:00.1/sound/card1/input11
[    3.524567] EDAC amd64: Node 0: DRAM ECC disabled.
--
                (Note that use of the override may cause unknown side effects.)
[    3.561173] snd_hda_codec_realtek hdaudioC2D0: autoconfig for ALC294: line_outs=1 (0x17/0x0/0x0/0x0/0x0) type:speaker
[    3.561176] snd_hda_codec_realtek hdaudioC2D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    3.561177] snd_hda_codec_realtek hdaudioC2D0:    hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[    3.561178] snd_hda_codec_realtek hdaudioC2D0:    mono: mono_out=0x0
[    3.561179] snd_hda_codec_realtek hdaudioC2D0:    inputs:
[    3.561181] snd_hda_codec_realtek hdaudioC2D0:      Headset Mic=0x19
[    3.561182] snd_hda_codec_realtek hdaudioC2D0:      Internal Mic=0x12
[    3.620085] EDAC amd64: Node 0: DRAM ECC disabled.
--
[    3.900839] Bluetooth: BNEP socket layer initialized
[    3.963388] input: HD-Audio Generic Headset Mic as /devices/pci0000:00/0000:00:08.1/0000:03:00.6/sound/card2/input12
[    3.963443] input: HD-Audio Generic Headphone as /devices/pci0000:00/0000:00:08.1/0000:03:00.6/sound/card2/input13
[    4.293786] iwlwifi 0000:01:00.0: Applying debug destination EXTERNAL_DRAM
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by MrEen »

bubbus wrote:
Wed Jul 08, 2020 7:34 pm
big fan of

Code: Select all

blacklist-thingamajig.conf
lol.
I like consistency. I've been calling it that from the start, so why not? :D

Unfortunately, we didn't get the outcome I had hoped for. So time to remove it.

I suspect we need some hda-verb magic, and maybe the stuff in this post again, but with the correct card number.

So I'd start with the 2 in this post once more, then go to the other post, making sure to change C0D0 to C1D0 in each line. I do strongly believe something like this is what it's going to take. Finding the right combo is the tricky part.
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by bubbus »

just a quick double check (I am a newbie, after all), would the code to remove be

Code: Select all

sudo rm /etc/blacklist-thingamajig.conf
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by MrEen »

Oops, not quite:

Code: Select all

sudo rm /etc/modprobe.d/blacklist-thingamajig.conf
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by bubbus »

Okie doke, I tried the updated C1D0 code from both posts and still nothing.

I also just opened up alsamixer to make sure nothing is muted and noticed the default soundcard has changed to an "acp" card with no chip and no controls - it just says "This sound device does not have any controls." Is this from that blacklist-thingamajig script?
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by MrEen »

The alsamixer will (almost) always open to card 0. And that's the thingamajig device. You can save a step by running alsamixer -c1 to open directly to the proper card.

Let's run this once more to see if I can spot anything else amiss:

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curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by MrEen »

OMG! Your built-in card has changed to card 2!
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by MrEen »

As we have no idea if the card was card 1 or card 2 when you ran the hda-verb stuff, we should try it all again.

But first, I want you to check ls -l /etc/modprobe.d to see if blacklist-thingamajig.conf is still there. The reason being the thing we were blacklisting isn't loaded, but similar things are. If it's still there, run sudo rm /etc/modprobe.d/blacklist-thingamajig.conf, then reboot. After the reboot, run this one again to check what the card number is now:

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dmesg | grep -C1 -E 'ALSA|HDA|sof|HDMI|snd[_-]|sound|hda.codec|hda.intel'
This is what shows the card number in that output:

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[    3.561173] snd_hda_codec_realtek hdaudioC2D0: autoconfig for ALC294: line_outs=1 (0x17/0x0/0x0/0x0/0x0) type:speaker
[    3.561176] snd_hda_codec_realtek hdaudioC2D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    3.561177] snd_hda_codec_realtek hdaudioC2D0:    hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[    3.561178] snd_hda_codec_realtek hdaudioC2D0:    mono: mono_out=0x0
[    3.561179] snd_hda_codec_realtek hdaudioC2D0:    inputs:
[    3.561181] snd_hda_codec_realtek hdaudioC2D0:      Headset Mic=0x19
[    3.561182] snd_hda_codec_realtek hdaudioC2D0:      Internal Mic=0x12
And based on this last output, if the hda-verb stuff doesn't work, we'll try a different blacklist method to see if that helps get the sof driver to try to load.

And I'm really sorry it's taking this much effort to get this working! First my own screwups, then your card changing that I should have realized was a possibility, even though it's rare.
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by MrEen »

I could find 2 reports of issues with the same machine you're using. The first, using Ubuntu, didn't mention sound issues and has not received any replies. The second one did mention sound issues, and was "solved" by switching to Manjaro.

If you're up to it, we can try to use a Live USB of Manjaro to see if we can get working sound there, then transfer the pertinent details over to Mint to see if we get sound working here. Be aware that I've never used Manjaro myself, so some instructions may not work there that could be difficult to find the correct command to use there. I'm mostly hoping it'll just work straight away, then it should be pretty easy to get the correct info.
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by bubbus »

thingamajig ls output looks like this:

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karl@Bibbus:~$ ls -l /etc/modprobe.d
total 44
-rw-r--r-- 1 root root 2507 Jul 30  2015 alsa-base.conf
-rw-r--r-- 1 root root  154 Feb 16 01:43 amd64-microcode-blacklist.conf
-rw-r--r-- 1 root root  325 Mar 12 08:15 blacklist-ath_pci.conf
-rw-r--r-- 1 root root 1518 Mar 12 08:15 blacklist.conf
-rw-r--r-- 1 root root  210 Mar 12 08:15 blacklist-firewire.conf
-rw-r--r-- 1 root root  677 Mar 12 08:15 blacklist-framebuffer.conf
-rw-r--r-- 1 root root  156 Jul 30  2015 blacklist-modem.conf
lrwxrwxrwx 1 root root   41 Jul  5 20:56 blacklist-oss.conf -> /lib/linux-sound-base/noOSS.modprobe.conf
-rw-r--r-- 1 root root  583 Mar 12 08:15 blacklist-rare-network.conf
-rw-r--r-- 1 root root  127 Jan 22 09:43 dkms.conf
-rw-r--r-- 1 root root  154 Feb 12 06:37 intel-microcode-blacklist.conf
-rw-r--r-- 1 root root  347 Mar 12 08:15 iwlwifi.conf
looks like it's not there. Gonna reboot real fast and try the dmesg prompt, then I'm probably done for the day. The Manjaro idea sounds useful but no way in hell I'm fiddling with that tonight, would be willing to try tomorrow though!
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by bubbus »

Code: Select all

karl@Bibbus:~$ dmesg | grep -C1 -E 'ALSA|HDA|sof|HDMI|snd[_-]|sound|hda.codec|hda.intel'
[    0.300347] ACPI: Added _OSI(Linux-Dell-Video)
[    0.300348] ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio)
[    0.300348] ACPI: Added _OSI(Linux-HPI-Hybrid-Graphics)
--
[    0.666774] integrity: Loading X.509 certificate: UEFI:db
[    0.666802] integrity: Loaded X.509 cert 'Microsoft Corporation UEFI CA 2011: 13adbf4309bd82709c8cd54f316ed522988a1bd4'
[    0.666802] integrity: Loading X.509 certificate: UEFI:db
[    0.666834] integrity: Loaded X.509 cert 'Microsoft Windows Production PCA 2011: a92902398e16c49778cd90f99e4f9ae17c55af53'
[    0.666835] integrity: Loading X.509 certificate: UEFI:db
--
[    3.022449] systemd[1]: Finished Load/Save Screen Backlight Brightness of backlight:amdgpu_bl0.
[    3.030569] snd_pci_acp3x 0000:03:00.5: enabling device (0000 -> 0002)
[    3.030763] snd_pci_acp3x 0000:03:00.5: Invalid ACP audio mode : 2
[    3.031074] cfg80211: Loading compiled-in X.509 certificates for regulatory database
--
[    3.088150] systemd[1]: Starting File System Check on /dev/disk/by-uuid/9C4E-1896...
[    3.096811] uvcvideo 3-2:1.0: Entity type for entity Microsoft Extended Controls Uni was not initialized!
[    3.096813] uvcvideo 3-2:1.0: Entity type for entity Realtek Extended Controls Unit was not initialized!
--
[    3.202397] uvcvideo: Found UVC 1.50 device USB2.0 HD IR UVC WebCam (13d3:56cb)
[    3.213786] uvcvideo 3-2:1.2: Entity type for entity Microsoft Extended Controls Uni was not initialized!
[    3.213789] uvcvideo 3-2:1.2: Entity type for entity Extension 9 was not initialized!
--
[    3.304878] acp_pdm_mach acp_pdm_mach.0: ASoC: failed to init link acp3x-dmic-capture: -517
[    3.304883] acp_pdm_mach acp_pdm_mach.0: snd_soc_register_card(acp) failed: -517
[    3.304968] acp_pdm_mach acp_pdm_mach.0: ASoC: failed to init link acp3x-dmic-capture: -517
[    3.304970] acp_pdm_mach acp_pdm_mach.0: snd_soc_register_card(acp) failed: -517
[    3.325005] iwlwifi 0000:01:00.0: base HW address: f8:e4:e3:f8:26:d6
--
                (Note that use of the override may cause unknown side effects.)
[    3.398864] snd_hda_intel 0000:03:00.1: enabling device (0000 -> 0002)
[    3.398980] snd_hda_intel 0000:03:00.1: Handle vga_switcheroo audio client
[    3.399131] snd_hda_intel 0000:03:00.6: enabling device (0000 -> 0002)
[    3.400563] ieee80211 phy0: Selected rate control algorithm 'iwl-mvm-rs'
[    3.401730] thermal thermal_zone1: failed to read out thermal zone (-61)
[    3.407590] snd_hda_intel 0000:03:00.1: bound 0000:03:00.0 (ops amdgpu_dm_audio_component_bind_ops [amdgpu])
[    3.408210] input: HD-Audio Generic HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:08.1/0000:03:00.1/sound/card1/input11
[    3.450111] iwlwifi 0000:01:00.0 wlp1s0: renamed from wlan0
--
                (Note that use of the override may cause unknown side effects.)
[    3.508093] snd_hda_codec_realtek hdaudioC2D0: autoconfig for ALC294: line_outs=1 (0x17/0x0/0x0/0x0/0x0) type:speaker
[    3.508096] snd_hda_codec_realtek hdaudioC2D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    3.508098] snd_hda_codec_realtek hdaudioC2D0:    hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[    3.508099] snd_hda_codec_realtek hdaudioC2D0:    mono: mono_out=0x0
[    3.508100] snd_hda_codec_realtek hdaudioC2D0:    inputs:
[    3.508102] snd_hda_codec_realtek hdaudioC2D0:      Headset Mic=0x19
[    3.508103] snd_hda_codec_realtek hdaudioC2D0:      Internal Mic=0x12
[    3.565381] EDAC amd64: Node 0: DRAM ECC disabled.
--
[    3.855756] Bluetooth: BNEP socket layer initialized
[    3.938262] input: HD-Audio Generic Headset Mic as /devices/pci0000:00/0000:00:08.1/0000:03:00.6/sound/card2/input12
[    3.938326] input: HD-Audio Generic Headphone as /devices/pci0000:00/0000:00:08.1/0000:03:00.6/sound/card2/input13
[    4.286709] iwlwifi 0000:01:00.0: Applying debug destination EXTERNAL_DRAM
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by asinoro »

If you play a song with media player and you run this command do you notice any difference?

Code: Select all

pulseaudio -k ; pactl set-sink-mute 0 0 
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by bubbus »

I get an error from that:

Code: Select all

karl@Bibbus:~$ pulseaudio -k ; pact1 set-sink-mute 0 0
bash: pact1: command not found
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Re: No sound on new install of Mint 20 Cinnamon on zenbook 14 from headphones or speakers; sound cards are detected

Post by asinoro »

bubbus wrote:
Thu Jul 09, 2020 11:34 am
I get an error from that:

Code: Select all

karl@Bibbus:~$ pulseaudio -k ; pact1 set-sink-mute 0 0
bash: pact1: command not found
This is what happens when you type the command and you don't copy and paste how it should be!!!!
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