Printer communication error in Mint Mate 20

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David1293
Level 4
Level 4
Posts: 243
Joined: Mon Dec 31, 2012 6:22 pm

Printer communication error in Mint Mate 20

Post by David1293 »

Hi all

I have a Photosmart 7520 which has worked fine with all previous versions of Mint since 2012.

Now I get the above message. It's detecting that the printer is there, because it lists it and correctly identifies the make and model.

However, the HPLIP, via the gui can't communicate with it.

I originally put this in the newbies section because I'm not very knowledgeable about using the command line.

I've tested the lead and USB port, so it seems to be a software problem.

The printer prints a test page OK

I'd really appreciate any help.

Thanks
D
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