My computer sometimes works

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grapeshot67
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My computer sometimes works

Post by grapeshot67 »

Hello everyone,
This is my first post here and I'm excited to join the Linux Mint Community. As a long time Windows-user, I grew tired of Windows and all its' faults and decided to switch over to Linux last fall. I built a new PC and installed Linux Mint no problems. When it works properly, it's fantastic and I love it. However, I have consistently inconsistently been having issues with it as follows.
1.I need to have the monitors turned on before the computer otherwise I get no display.
2. Sometimes the GPU won't initialize and then I have only display on one monitor. If I login it warns me I have no hardware acceleration. Usually restarting it fixes this, but sometimes I have to restart it multiple times before it'll work.
3. Occasionally it'll get stuck at boot and only show the MSI logo of the Motherboard and once again, I'll need to restart the computer.

Recently this has been getting worse, especially after I tried playing Terminator Resistance, which sometimes hard crashes my whole computer and it'll restart, but I'll need to restart it again manually otherwise it gets stuck on boot.

And today the worst issue happened. I was just browsing the internet and all of sudden my computer completely shut down. And then it would turn on for a second and then shut down. It repeated this for a while, then I got in and was able to use it as normal, so I did. Then it happened again. I spent an hour repeating this process. Right now, it seems to power up just fine and I can login and use it, but I have no assurance that it won't do it again. I am currently using my backup laptop as I know this will at least work.

My GPU is an AMD 5700XT and I can give a full list of specs if necessary. I am quite frustrated with what's going on with my computer and am at the point where I will pay someone to fix it for me. It's getting kinda late where I live, so I won't be able to do anything until tomorrow after work. I do have Discord and can pm it if you're willing to chat me through troubleshooting.

I have no idea if I built the computer incorrectly, there is a hardware issue, or if it's something wrong with Linux Mint. I am on the most recent stable version of 20.1. Again, I won't be able to any troubleshooting until tomorrow, but I would greatly appreciate any help or suggestions. Thank you so much in advance! :D
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hglee
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Re: My computer sometimes works

Post by hglee »

Greetings. Need more system hardware and software configuration info.

Open a Terminal (Ctrl+Alt+T), then copy-and-paste the following two command lines, pressing Enter after each...

Code: Select all

inxi -Fxxxrz
lsusb; lspci; mokutil --sb-state
Then, on the Terminal menu bar, click Edit then Select All, then again click Edit, then Copy. Open a Post Reply here, click the </> button above the edit window, don't move the cursor, then press Ctrl-V to paste all of the copied text, and finally click Submit.
Linux Mint 20.1 Ulyssa, MATE 1.24.0, kernel 5.8.0-44, Dell 2-in-1
AMD Ryzen 7 4700U with Radeon (Renoir) GPU @1920x1080
Touchscreen X.Org 1.20.9 driver: amdgpu,ati OpenGL 4.6 Mesa 21.1.0
Intel AX200 WiFi-6 BT5.1 driver: iwlwifi; 32GB DDR4; 2TB SSD
grapeshot67
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Re: My computer sometimes works

Post by grapeshot67 »

Hey, sorry for the late response. My computer is currently working. Here is the output of the commands.

Code: Select all

username@My-PC:~$ inxi -Fxxxrz
System:
  Kernel: 5.4.0-62-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop Mobo: Micro-Star 
  model: MPG Z390 GAMING PRO CARBON AC (MS-7B17) v: 1.0 serial: <filter> 
  UEFI: American Megatrends v: 1.B0 date: 10/12/2020 
CPU:
  Topology: 8-Core model: Intel Core i7-9700K bits: 64 type: MCP 
  arch: Kaby Lake rev: D L2 cache: 12.0 MiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 57600 
  Speed: 800 MHz min/max: 800/4900 MHz Core speeds (MHz): 1: 800 2: 800 
  3: 800 4: 800 5: 800 6: 800 7: 800 8: 800 
Graphics:
  Device-1: Intel UHD Graphics 630 vendor: Micro-Star MSI driver: i915 
  v: kernel bus ID: 00:02.0 chip ID: 8086:3e98 
  Device-2: AMD Navi 10 [Radeon RX 5600 OEM/5600 XT / 5700/5700 XT] 
  vendor: Sapphire Limited driver: amdgpu v: kernel bus ID: 03:00.0 
  chip ID: 1002:731f 
  Display: x11 server: X.Org 1.20.9 driver: amdgpu,ati,modesetting 
  unloaded: fbdev,radeon,vesa resolution: 2560x1440~165Hz, 2560x1440~165Hz 
  OpenGL: renderer: AMD Radeon RX 5700 XT (NAVI10 DRM 3.35.0 
  5.4.0-62-generic LLVM 11.0.0) 
  v: 4.6 Mesa 21.0.0-rc1 direct render: Yes 
Audio:
  Device-1: Intel Cannon Lake PCH cAVS vendor: Micro-Star MSI 
  driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:a348 
  Device-2: AMD Navi 10 HDMI Audio driver: snd_hda_intel v: kernel 
  bus ID: 03:00.1 chip ID: 1002:ab38 
  Device-3: Razer USA type: USB driver: hid-generic,snd-usb-audio,usbhid 
  bus ID: 1-13.2:7 chip ID: 1532:0527 serial: <filter> 
  Sound Server: ALSA v: k5.4.0-62-generic 
Network:
  Device-1: Intel Wireless-AC 9560 [Jefferson Peak] driver: iwlwifi 
  v: kernel port: 4000 bus ID: 00:14.3 chip ID: 8086:a370 
  IF: wlo1 state: up mac: <filter> 
  Device-2: Intel Ethernet I219-V vendor: Micro-Star MSI driver: e1000e 
  v: 3.2.6-k port: efa0 bus ID: 00:1f.6 chip ID: 8086:15bc 
  IF: eno2 state: down mac: <filter> 
  IF-ID-1: virbr0 state: down mac: <filter> 
  IF-ID-2: virbr0-nic state: down mac: <filter> 
Drives:
  Local Storage: total: 1.82 TiB used: 208.10 GiB (11.2%) 
  ID-1: /dev/nvme0n1 vendor: Mushkin model: MKNSSDPE2TB-D8 size: 1.82 TiB 
  speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 42A2S8MA scheme: GPT 
  ID-2: /dev/nvme1n1 vendor: Mushkin model: MKNSSDPE2TB-D8 size: 1.82 TiB 
  speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 42A2S8MA scheme: GPT 
Partition:
  ID-1: / size: 1.79 TiB used: 74.53 GiB (4.1%) fs: ext4 dev: /dev/nvme0n1p2 
Sensors:
  System Temperatures: cpu: 24.5 C mobo: 25.0 C gpu: amdgpu temp: 38 C 
  Fan Speeds (RPM): fan-1: 868 fan-2: 0 fan-3: 0 fan-4: 0 fan-5: 0 
  fan-6: 1687 fan-7: 0 gpu: amdgpu fan: 0 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
  1: deb https://dl.winehq.org/wine-builds/ubuntu/ groovy main
  2: deb https://dl.winehq.org/wine-builds/ubuntu/ focal main
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
  1: deb [arch=amd64] https://brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/ernstp-mesarc-focal.list 
  1: deb http://ppa.launchpad.net/ernstp/mesarc/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/home:hawkeye116477:waterfox.list 
  1: deb http://download.opensuse.org/repositories/home:/hawkeye116477:/waterfox/xUbuntu_20.04/ /
  Active apt repos in: /etc/apt/sources.list.d/lutris-team-lutris-focal.list 
  1: deb http://ppa.launchpad.net/lutris-team/lutris/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/numix-ppa-focal.list 
  1: deb http://ppa.launchpad.net/numix/ppa/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/riot-im.list 
  1: deb [signed-by=/usr/share/keyrings/riot-im-archive-keyring.gpg] https://packages.riot.im/debian/ default main
  Active apt repos in: /etc/apt/sources.list.d/spotify.list 
  1: deb http://repository.spotify.com stable non-free
  Active apt repos in: /etc/apt/sources.list.d/vivaldi.list 
  1: deb http://repo.vivaldi.com/stable/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/vscode.list 
  1: deb [arch=amd64] http://packages.microsoft.com/repos/vscode stable main
Info:
  Processes: 335 Uptime: 1m Memory: 31.29 GiB used: 2.28 GiB (7.3%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 
  clang: 10.0.0-4ubuntu1 Shell: bash v: 5.0.17 running in: gnome-terminal 
  inxi: 3.0.38 

Code: Select all

username@My-PC:~$ lsusb; lspci; mokutil --sb-state
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 1462:7b17 Micro Star International MYSTIC LIGHT 
Bus 001 Device 003: ID 1e7d:2de1 ROCCAT ROCCAT Burst Pro
Bus 001 Device 002: ID 1e7d:3098 ROCCAT ROCCAT Vulcan 120 AIMO
Bus 001 Device 006: ID 8087:0aaa Intel Corp. 
Bus 001 Device 008: ID 1b1c:0c0b Corsair ROCCAT Burst Pro
Bus 001 Device 007: ID 1532:0527 Razer USA, Ltd 
Bus 001 Device 005: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
00:00.0 Host bridge: Intel Corporation 8th Gen Core 8-core Desktop Processor Host Bridge/DRAM Registers [Coffee Lake S] (rev 0d)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe Controller (x16) (rev 0d)
00:02.0 Display controller: Intel Corporation UHD Graphics 630 (Desktop 9 Series) (rev 02)
00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model
00:12.0 Signal processing controller: Intel Corporation Cannon Lake PCH Thermal Controller (rev 10)
00:14.0 USB controller: Intel Corporation Cannon Lake PCH USB 3.1 xHCI Host Controller (rev 10)
00:14.2 RAM memory: Intel Corporation Cannon Lake PCH Shared SRAM (rev 10)
00:14.3 Network controller: Intel Corporation Wireless-AC 9560 [Jefferson Peak] (rev 10)
00:16.0 Communication controller: Intel Corporation Cannon Lake PCH HECI Controller (rev 10)
00:17.0 SATA controller: Intel Corporation Cannon Lake PCH SATA AHCI Controller (rev 10)
00:1b.0 PCI bridge: Intel Corporation Cannon Lake PCH PCI Express Root Port #17 (rev f0)
00:1d.0 PCI bridge: Intel Corporation Cannon Lake PCH PCI Express Root Port #9 (rev f0)
00:1f.0 ISA bridge: Intel Corporation Z390 Chipset LPC/eSPI Controller (rev 10)
00:1f.3 Audio device: Intel Corporation Cannon Lake PCH cAVS (rev 10)
00:1f.4 SMBus: Intel Corporation Cannon Lake PCH SMBus Controller (rev 10)
00:1f.5 Serial bus controller [0c80]: Intel Corporation Cannon Lake PCH SPI Controller (rev 10)
00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection (7) I219-V (rev 10)
01:00.0 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 XL Upstream Port of PCI Express Switch (rev c1)
02:00.0 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 XL Downstream Port of PCI Express Switch
03:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 [Radeon RX 5600 OEM/5600 XT / 5700/5700 XT] (rev c1)
03:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 HDMI Audio
04:00.0 Non-Volatile memory controller: Silicon Motion, Inc. Device 2262 (rev 03)
05:00.0 Non-Volatile memory controller: Silicon Motion, Inc. Device 2262 (rev 03)
SecureBoot disabled
Platform is in Setup Mode
Thank you in advance for your help.
DraganTheMighty
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Re: My computer sometimes works

Post by DraganTheMighty »

What you describe fits a psu-gpu hardware issue. Like the power supply (psu) cannot satisfy the power needs of the graphics card (gpu).
It can be a faulty gpu
or a faulty psu
or the wrong psu, you need one of higher power.

Boot with a live dvd/usb and choose compatibility mode so no drivers for graphics are loaded and no hardware acceleration. Use your pc about an hour to check the behaviour. If you have no problems using it like this then it's simply a driver issue that causes the overload of the gpu resulting to what I described above.
In this case you should try the edge iso that has a newer kernel and probably better support for your gpu.
https://www.linuxmint.com/edition.php?id=287
grapeshot67
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Re: My computer sometimes works

Post by grapeshot67 »

Howdy kind stranger,
So I resintalled Linux Mint Edge like you suggested and so far it seems to be working much better. I haven't done any stress tests yet, but in terms of simple daily use, it works fine and boot process so far has also worked smoothly. If anything else comes up, I'll be sure to update this post. Thank you so much for your advice! :D
DraganTheMighty
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Re: My computer sometimes works

Post by DraganTheMighty »

grapeshot67 wrote:
Sun Feb 14, 2021 6:42 pm
Howdy kind stranger,
So I resintalled Linux Mint Edge like you suggested and so far it seems to be working much better. I haven't done any stress tests yet, but in terms of simple daily use, it works fine and boot process so far has also worked smoothly. If anything else comes up, I'll be sure to update this post. Thank you so much for your advice! :D
Welcome.
grapeshot67
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Re: My computer sometimes works

Post by grapeshot67 »

Update: It's running into the same issues again. Was watching YouTube and my whole system crashed. Let it reboot, try again. A few minutes later, it did it again. Once again, I am typing this from my backup laptop because now I don't want to touch it. The logs said something about usb set interface failure and something about hdmi or pci file or directory not being found. I don't have the exact log up in front of me rn. I don't want to deal with this issue tonight, but if someone is willing to help tomorrow or sometime later this week, let me know. Searching online hasn't been much help and I'm not sure what to do. I want to love Linux so much, but the issues I keep running into are certainly frustrating. :cry:
SimpleLinuxUser
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Re: My computer sometimes works

Post by SimpleLinuxUser »

msi and radeon are jot the best hardware for linux. You should have done a research before buying them.
motoryzen
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Re: My computer sometimes works

Post by motoryzen »

SimpleLinuxUser wrote:
Tue Feb 23, 2021 9:44 pm
msi and radeon are jot the best hardware for linux. You should have done a research before buying them.
-- I've never had a problem out of using an msi motherboard and a red team graphics card in Linux Mint since even 2015. My r9 280x and my current rx 580 8GB sapphire nitro+ both have been running like champs barely breaking a sweat for years now. I don't think the motherboard is the problem. Currently on LM 20.1 Cinnamon and rock solid with a 4790k at 4.6ghz, 16GB of ram 11-13-13-32 at command rate 1N and loving it.

But, I've read and heard many odd problems with the rx 5000 gpu series in the Linux world be it the default Kernel 5.4.whatever or even 5.8.whatever ( unsure if I've seen anything on the 5.10 kernel versions via Ubuntu Mainline Installer yet ) as well as driver problems with that gpu series in Windows too.

So it may be either his luck of the draw on a rx 5000 gpu, the psu not beefy enough to support it, a driver, or any combo of the three. ( shrugs). There may be something else I'm missing here also. --
SimpleLinuxUser
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Re: My computer sometimes works

Post by SimpleLinuxUser »

motoryzen
The opposite here, more with radeon, even from the xp days.
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