No sound device on ASRock B550M

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jsprenkle
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Joined: Tue Nov 06, 2012 12:40 am

No sound device on ASRock B550M

Post by jsprenkle »

Good afternoon,
Doing a long needed hardware refresh and have no sound!

My audio device is a stereo plugged into the audio output jack on the motherboard.
I have an HDMI monitor but it does not have speakers
If I read the following correctly audio device 2 is what's needed.
Any suggestions?

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jay@jay-linux:~$ inxi -Fxz
System:    Kernel: 5.4.0-67-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 4.8.6 
           Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:   Type: Desktop Mobo: ASRock model: B550M Pro4 serial: <filter> BIOS: American Megatrends v: P1.20 date: 08/13/2020 
CPU:       Topology: 6-Core model: AMD Ryzen 5 3600 bits: 64 type: MT MCP arch: Zen L2 cache: 3072 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 86234 
           Speed: 2194 MHz min/max: 2200/3600 MHz Core speeds (MHz): 1: 2196 2: 2193 3: 2194 4: 2196 5: 2196 6: 2195 7: 2196 
           8: 2196 9: 2196 10: 2195 11: 2198 12: 2195 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Ellesmere [Radeon RX 470/480/570/570X/580/580X/590] 
           vendor: Sapphire Limited driver: amdgpu v: kernel bus ID: 09:00.0 
           Display: x11 server: X.Org 1.20.9 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
           OpenGL: renderer: Radeon RX 580 Series (POLARIS10 DRM 3.35.0 5.4.0-67-generic LLVM 11.0.0) v: 4.6 Mesa 20.2.6 
           direct render: Yes 
Audio:     Device-1: AMD Ellesmere HDMI Audio [Radeon RX 470/480 / 570/580/590] vendor: Sapphire Limited driver: snd_hda_intel 
           v: kernel bus ID: 09:00.1 
           Device-2: Advanced Micro Devices [AMD] Starship/Matisse HD Audio vendor: ASRock driver: snd_hda_intel v: kernel 
           bus ID: 0b:00.4 
           Sound Server: ALSA v: k5.4.0-67-generic 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: ASRock driver: r8169 v: kernel port: f000 
           bus ID: 07:00.0 
           IF: enp7s0 state: up speed: 100 Mbps duplex: full mac: <filter> 
Drives:    Local Storage: total: 28.20 TiB used: 14.44 TiB (51.2%) 
           ID-1: /dev/nvme0n1 vendor: Mushkin model: MKNSSDPE1TB-D8 size: 931.51 GiB 
           ID-2: /dev/sda vendor: Seagate model: ST8000DM004-2CX188 size: 7.28 TiB 
           ID-3: /dev/sdb vendor: Seagate model: ST8000DM004-2CX188 size: 7.28 TiB 
           ID-4: /dev/sdc type: USB vendor: Western Digital model: WD40EZRX-00SPEB0 size: 3.64 TiB 
           ID-5: /dev/sdd type: USB vendor: Western Digital model: WD Elements 25A3 size: 9.10 TiB 
Partition: ID-1: / size: 915.40 GiB used: 162.92 GiB (17.8%) fs: ext4 dev: /dev/nvme0n1p5 
Sensors:   System Temperatures: cpu: 49.0 C mobo: N/A gpu: amdgpu temp: 35 C 
           Fan Speeds (RPM): N/A gpu: amdgpu fan: 769 
Info:      Processes: 300 Uptime: 12m Memory: 62.74 GiB used: 1.66 GiB (2.6%) Init: systemd runlevel: 5 Compilers: gcc: 9.3.0 
           Shell: bash v: 5.0.17 inxi: 3.0.38 
jay@jay-linux:~$
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
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MrEen
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Posts: 18343
Joined: Mon Jun 12, 2017 8:39 pm

Re: No sound device on ASRock B550M

Post by MrEen »

Hi jsprenkle,

In the Update Manager click on View > Linux kernels and update to the latest 5.8 kernel. Reboot and test when done.

If that doesn't solve this, although I believe it will, run this and paste the output:

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curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999
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jsprenkle
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Joined: Tue Nov 06, 2012 12:40 am

Re: No sound device on ASRock B550M

Post by jsprenkle »

pulseinfo.zip
pulse info output
(11.26 KiB) Downloaded 21 times
I did see some discussion of a problem with their hardware implementation of hd audio and that it might be fixed.
Unfortunately it doesn't seem to be fixed in 5.8.0-49 :(
Thanks for helping

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jay@jay-linux:~/pulse$ curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  2093  100  2093    0     0   9021      0 --:--:-- --:--:-- --:--:--  9021
https://termbin.com/dp35
jay@jay-linux:~/pulse$ uname -a
Linux jay-linux 5.8.0-49-generic #55~20.04.1-Ubuntu SMP Fri Mar 26 01:01:07 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
jay@jay-linux:~/pulse$
zip file attached

In the pulseaudio volume control I do see a list of disconnected HDMI outputs, but nothing for the analog output jack
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jsprenkle
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Posts: 12
Joined: Tue Nov 06, 2012 12:40 am

Re: No sound device on ASRock B550M

Post by jsprenkle »

I asked for official help from ASRock. Guess I can't recommend ASRock to any linux users:

Code: Select all

From: Support <pablomedina@asrockamerica.com>
to: me

ASRock does not have any support nor driver for any Linux version .
Install windows and report if you have same issues  or contact the seller and return  it.
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