Document Camera not working after change of laptop from to 20.1

Questions about hardware, drivers and peripherals
Forum rules
Before you post read how to get help. Topics in this forum are automatically closed 6 months after creation.
Locked
uss1701
Level 1
Level 1
Posts: 1
Joined: Thu Apr 29, 2021 11:43 am

Document Camera not working after change of laptop from to 20.1

Post by uss1701 »

Hello everyone,
for homeschooling a document camera (Optoma DC450) is used.
It ran without major problems (natively) on the previous laptop (Acer Extensa 15) which ran Linux Mint 20 with cinnamon with kernel version 5.4.72
Then we changed the laptop to a lenovo Thinkbook 14 G2 ARE which runs Linux Mint 20.1 with cinnanom with kernel version 5.8.0-50
The exact system data for both laptops can be found down below.

Sometimes the document camera is shown on lsusb but it always takes quite a while to load and most of the times simply doesn't show it.
The camera can sometimes be used as an input on the browser as camera, but there never apears an image (we use BigBlueButton as video conference), a similar behaviour can be observed with other utilites like cheese (never an image to be seen).

If it is plugged in at startup the the login screen remains black for a while and if I open a virtual terminal the following error messages are shown:

Code: Select all

[  27.567759] usb 1-2: device descriptor read/64, error -110
[  43.183861] usb 1-2: device descriptor read/64, error -110
[  49.199927] usb 1-2: device descriptor read/8, error -110
[  54.575942] usb 1-2: device descriptor read/8, error -110
[  59.951832] usb 1-2: device descriptor read/8, error -110
[  65.327778] usb 1-2: device descriptor read/8, error -110
[  65.435727] usb usb1-port2: unable to enumerate USB device

All devices are connect to their power supplies and several restarts in differing sequence haven't worked, The driver managment does not show any drivers missing and the system should be up to date.
We would be very grateful for any help you can offer or guidance on which further information is needed

Previous Laptop:

Code: Select all

System:
  Kernel: 5.8.0-50-generic x86_64 bits: 64 compiler: N/A 
  Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: LENOVO product: 20VF v: ThinkBook 14 G2 ARE 
  serial: <filter> Chassis: type: 10 v: ThinkBook 14 G2 ARE 
  serial: <filter> 
  Mobo: LENOVO model: LNVNB161216 v: SDK0J40697 WIN serial: <filter> 
  UEFI: LENOVO v: FACN25WW(V1.08) date: 12/21/2020 
Battery:
  ID-1: BAT1 charge: 27.4 Wh condition: 45.2/45.0 Wh (100%) 
  volts: 12.3/11.6 model: 0x53 0x75 0x6E 0x77 0x6F 0x64 0x 0x4C 
  0x31 0x39 0x44 0x33 0x50 0x4500 
  type: Li-ion serial: <filter> status: Charging cycles: 3 
CPU:
  Topology: 6-Core model: AMD Ryzen 5 4500U with Radeon Graphics 
  bits: 64 type: MCP arch: Zen rev: 1 L2 cache: 3072 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 
  svm 
  bogomips: 28447 
  Speed: 1397 MHz min/max: 1400/2375 MHz boost: enabled 
  Core speeds (MHz): 1: 1397 2: 1397 3: 1397 4: 1397 5: 1399 6: 1398 
Graphics:
  Device-1: AMD Renoir vendor: Lenovo driver: amdgpu v: kernel 
  bus ID: 05:00.0 chip ID: 1002:1636 
  Display: x11 server: X.Org 1.20.9 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: 
  renderer: AMD RENOIR (DRM 3.38.0 5.8.0-50-generic LLVM 11.0.0) 
  v: 4.6 Mesa 20.2.6 direct render: Yes 
Audio:
  Device-1: AMD vendor: Lenovo driver: snd_hda_intel v: kernel 
  bus ID: 05:00.1 chip ID: 1002:1637 
  Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor 
  vendor: Lenovo driver: N/A bus ID: 05:00.5 chip ID: 1022:15e2 
  Device-3: AMD Family 17h HD Audio vendor: Lenovo 
  driver: snd_hda_intel v: kernel bus ID: 05:00.6 chip ID: 1022:15e3 
  Sound Server: ALSA v: k5.8.0-50-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Lenovo driver: r8169 v: kernel port: 2000 bus ID: 03:00.0 
  chip ID: 10ec:8168 
  IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter> 
  Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 2000 
  bus ID: 04:00.0 chip ID: 8086:2723 
  IF: wlp4s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 476.94 GiB used: 75.69 GiB (15.9%) 
  ID-1: /dev/nvme0n1 vendor: Samsung model: MZALQ512HALU-000L2 
  size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> 
  rev: BL2QFXV7 scheme: GPT 
Partition:
  ID-1: / size: 467.96 GiB used: 75.69 GiB (16.2%) fs: ext4 
  dev: /dev/nvme0n1p2 
Sensors:
  System Temperatures: cpu: 42.9 C mobo: N/A gpu: amdgpu temp: 34 C 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
  1: deb https://dl.winehq.org/wine-builds/ubuntu/ focal main
  2: deb http://www.geogebra.net/linux/ stable main
  No active apt repos in: /etc/apt/sources.list.d/geogebra.list 
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
  1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/libreoffice-ppa-focal.list 
  1: deb http://ppa.launchpad.net/libreoffice/ppa/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
  Processes: 253 Uptime: 5m Memory: 13.60 GiB used: 1.19 GiB (8.7%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 8/9 
  Shell: bash v: 5.0.17 running in: gnome-terminal inxi: 3.0.38
current laptop

Code: Select all

System:
  Kernel: 5.8.0-50-generic x86_64 bits: 64 compiler: N/A 
  Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: LENOVO product: 20VF v: ThinkBook 14 G2 ARE 
  serial: <filter> Chassis: type: 10 v: ThinkBook 14 G2 ARE 
  serial: <filter> 
  Mobo: LENOVO model: LNVNB161216 v: SDK0J40697 WIN serial: <filter> 
  UEFI: LENOVO v: FACN25WW(V1.08) date: 12/21/2020 
Battery:
  ID-1: BAT1 charge: 27.4 Wh condition: 45.2/45.0 Wh (100%) 
  volts: 12.3/11.6 model: 0x53 0x75 0x6E 0x77 0x6F 0x64 0x 0x4C 
  0x31 0x39 0x44 0x33 0x50 0x4500 
  type: Li-ion serial: <filter> status: Charging cycles: 3 
CPU:
  Topology: 6-Core model: AMD Ryzen 5 4500U with Radeon Graphics 
  bits: 64 type: MCP arch: Zen rev: 1 L2 cache: 3072 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 
  svm 
  bogomips: 28447 
  Speed: 1397 MHz min/max: 1400/2375 MHz boost: enabled 
  Core speeds (MHz): 1: 1397 2: 1397 3: 1397 4: 1397 5: 1399 6: 1398 
Graphics:
  Device-1: AMD Renoir vendor: Lenovo driver: amdgpu v: kernel 
  bus ID: 05:00.0 chip ID: 1002:1636 
  Display: x11 server: X.Org 1.20.9 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: 
  renderer: AMD RENOIR (DRM 3.38.0 5.8.0-50-generic LLVM 11.0.0) 
  v: 4.6 Mesa 20.2.6 direct render: Yes 
Audio:
  Device-1: AMD vendor: Lenovo driver: snd_hda_intel v: kernel 
  bus ID: 05:00.1 chip ID: 1002:1637 
  Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor 
  vendor: Lenovo driver: N/A bus ID: 05:00.5 chip ID: 1022:15e2 
  Device-3: AMD Family 17h HD Audio vendor: Lenovo 
  driver: snd_hda_intel v: kernel bus ID: 05:00.6 chip ID: 1022:15e3 
  Sound Server: ALSA v: k5.8.0-50-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Lenovo driver: r8169 v: kernel port: 2000 bus ID: 03:00.0 
  chip ID: 10ec:8168 
  IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter> 
  Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 2000 
  bus ID: 04:00.0 chip ID: 8086:2723 
  IF: wlp4s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 476.94 GiB used: 75.69 GiB (15.9%) 
  ID-1: /dev/nvme0n1 vendor: Samsung model: MZALQ512HALU-000L2 
  size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> 
  rev: BL2QFXV7 scheme: GPT 
Partition:
  ID-1: / size: 467.96 GiB used: 75.69 GiB (16.2%) fs: ext4 
  dev: /dev/nvme0n1p2 
Sensors:
  System Temperatures: cpu: 42.9 C mobo: N/A gpu: amdgpu temp: 34 C 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
  1: deb https://dl.winehq.org/wine-builds/ubuntu/ focal main
  2: deb http://www.geogebra.net/linux/ stable main
  No active apt repos in: /etc/apt/sources.list.d/geogebra.list 
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
  1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/libreoffice-ppa-focal.list 
  1: deb http://ppa.launchpad.net/libreoffice/ppa/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
  Processes: 253 Uptime: 5m Memory: 13.60 GiB used: 1.19 GiB (8.7%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 8/9 
  Shell: bash v: 5.0.17 running in: gnome-terminal inxi: 3.0.38
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Top
User avatar
SMG
Level 25
Level 25
Posts: 31907
Joined: Sun Jul 26, 2020 6:15 pm
Location: USA

Re: Document Camera not working after change of laptop from to 20.1

Post by SMG »

uss1701 wrote: ⤴Thu Apr 29, 2021 12:28 pmfor homeschooling a document camera (Optoma DC450) is used.
It ran without major problems (natively) on the previous laptop (Acer Extensa 15) which ran Linux Mint 20 with cinnamon with kernel version 5.4.72
Then we changed the laptop to a lenovo Thinkbook 14 G2 ARE which runs Linux Mint 20.1 with cinnanom with kernel version 5.8.0-50
The exact system data for both laptops can be found down below.
Both sets of data posted are for the Lenovo.
uss1701 wrote: ⤴Thu Apr 29, 2021 12:28 pmIf it is plugged in at startup the the login screen remains black for a while and if I open a virtual terminal the following error messages are shown:
error -110 is a timeout error.

It might be a difference in the specs of the usb port being used on the computer?

If this is the correct camera, it appears to indicate it has usb2.0 input.

If this is the correct Acer, it indicates is has two USB2.0 and one USB3.1 Gen1.

The Lenovo indicates it has
2 x USB-C 3.2 Gen 2 (DisplayPort & power delivery)
2 x USB-A 3.2 Gen 1 (1 always on)

Have you tried using a different port on the Lenovo to see if there is a difference?
Image
A woman typing on a laptop with LM20.3 Cinnamon.
Top
Locked

Return to “Hardware Support”