System freeze while playing Video and browsing in linuxmint 20.1

mihirmishra · Post by **mihirmishra** » Sat May 08, 2021 6:58 am

At first video freezes, cursor and other function of the media player works and if I try to open other applications everything works, just the media player refuses to close. And after a minute or so system completely freezes.

It started happening since yesterday when I was watching videos on VLC. System froze 3 times and I had to cut the power supply to shut down my PC. I am not sure if it's happening just because of video or there is any other issue. Till now all the 4 times my system froze when I was watching video lectures. I changed my media player so to mpv and smplayer so it's not a vlc issue.

Recent Hardware Changes I made: Removed my old Harddisk.

Hardware details (open it with libreoffice writer):

[Hardware.html].zip: (6.42 KiB) Downloaded 32 times

Here are system logs after reboot of last freeze and second last freeze:

Last time when I was facing system freeze issue about 6-7 months ago, it was when I added another RAM slot to increase my RAM from 2GB to 4GB. But my system showed that only 3.16GB RAM is available. Just after adding the RAM my system started freezing after half an hour of use, and that time gradually reduced with every freeze. The issue solved when I ran my system with only 2GB RAM installed.

Reason for previous system freeze is still unknown. Link to previous hardware freeze discussion: viewtopic.php?f=49&t=347268

Edit: Now sometimes it isn't freezing while playing Videos but now it started freezing even while browsing the internet. I was browsing Nas Academy while system froze.

spamegg · Post by **spamegg** » Sat May 08, 2021 7:54 am

mihirmishra wrote: ⤴Sat May 08, 2021 6:58 am Last time when I was facing system freeze issue about 6-7 months ago, it was when I added another RAM slot to increase my RAM from 2GB to 4GB. But my system showed that only 3.16GB RAM is available. Just after adding the RAM my system started freezing after half an hour of use, and that time gradually reduced with every freeze. The issue solved when I ran my system with only 2GB RAM installed.

Reason for previous system freeze is still unknown. Link to previous hardware freeze discussion: viewtopic.php?f=49&t=347268

This sounds like a hardware issue. Something on your motherboard or RAM is dying. You would have to test your hardware parts one by one with known good hardware.

I looked at the previous discussion you linked, the hardware seems somewhat weak to run current OSes (dual core Pentium, only 2GB RAM, integrated Intel graphics, spinning hard drive 80% full...) I guess you are using XFCE. Freeze can happen when you run out of RAM. Do you have Swap? sudo swapon -s then sudo free.

The hardware info you provided is a bit cumbersome and difficult to read (I don't have LibreOffice for example). Could you provide it in a more suitable format (as explained below)? I looked at the previous discussion you linked, but it's missing Memory, and it would be nice to have it here (since it sounds like you had hardware changes).

Please give us information about your install by entering this command in a terminal:

Code: Select all

inxi -Fxpmrz

Click </> from the mini toolbar above the textbox where you type your reply
and then place your cursor between the code markers and paste the results of the
command between the code markers like this: [code]Results[/code].

EDIT: I forgot to mention. The 3.16GB RAM is probably because of the integrated graphics reserving some of the System RAM for video memory.

mikeflan · Post by **mikeflan** » Sat May 08, 2021 7:59 am

An underpowered computer freezing when playing a video is not a rare occurrence. Start System Monitor - Resources tab. What is the size of your swap? Do you have a swap partition or a swap file? How large is it?

Please type this in a terminal:

Code: Select all

inxi -Fxxxrz

Post the output in "Code" tags. The button that inserts these tags is marked </>
Perhaps that zip file contains this information??

mihirmishra · Post by **mihirmishra** » Sat May 08, 2021 10:09 am

This sounds like a hardware issue. Something on your motherboard or RAM is dying. You would have to test your hardware parts one by one with known good hardware.

RAM is new, so it can't be it. Some people suggested that I received a faulty RAM, so I replaced it. That rules out the faulty RAM.

EDIT: I forgot to mention. The 3.16GB RAM is probably because of the integrated graphics reserving some of the System RAM for video memory.

Yes some people mentioned that and asked me to check it from bios and No, 840MB of RAM was not allotted for the graphics.

since it sounds like you had hardware changes

I had Mint installed on a 240GB SSD and had an old 500GB HDD. HDD was completely empty. And the Hardware changes were only the removal of that empty HDD.

I looked at the previous discussion you linked, the hardware seems somewhat weak to run current OSes (dual core Pentium, only 2GB RAM, integrated Intel graphics, spinning hard drive 80% full...) I guess you are using XFCE. Freeze can happen when you run out of RAM. Do you have Swap? sudo swapon -s then sudo free.

I have 4GB allotted to swap.
I checked that from HTOP while running that video, and when the video froze it was only consuming 730MB RAM out of 2GB, so I don't thing system freeze is due to low RAM. I used to watch a lot of video and this never happened before.

I have 4GB allotted to swap and 0kb of swap was being used during that time (should I run sudo swapon -s and sudo free?).

An underpowered computer freezing when playing a video is not a rare occurrence. Start System Monitor - Resources tab.

Image of Htop while system was running (during playing the video)

Image of htop when the system froze (while playing the video):

RESULTS OF REQUESTED COMMANDS:

Code: Select all

inxi -Fxpmrz

Code: Select all

System:
  Kernel: 5.4.0-72-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Xfce 4.14.2 Distro: Linux Mint 20.1 Ulyssa 
  base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop Mobo: N/A model: N/A serial: <filter> 
  BIOS: American Megatrends v: 080015 date: 10/08/2016 
Memory:
  RAM: total: 1.93 GiB used: 1008.1 MiB (50.9%) 
  RAM Report: 
  permissions: Unable to run dmidecode. Root privileges required. 
CPU:
  Topology: Dual Core model: Pentium E5400 bits: 64 type: MCP arch: Penryn 
  rev: A L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 ssse3 vmx bogomips: 10770 
  Speed: 2462 MHz min/max: N/A Core speeds (MHz): 1: 2462 2: 2348 
Graphics:
  Device-1: Intel 82915G/GV/910GL Integrated Graphics driver: i915 v: kernel 
  bus ID: 00:02.0 
  Display: x11 server: X.Org 1.20.9 driver: intel 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: Mesa DRI Intel 915G v: 1.4 Mesa 20.2.6 
  direct render: Yes 
Audio:
  Device-1: Intel 82801FB/FBM/FR/FW/FRW High Definition Audio 
  driver: snd_hda_intel v: kernel bus ID: 00:1b.0 
  Sound Server: ALSA v: k5.4.0-72-generic 
Network:
  Device-1: Realtek RTL810xE PCI Express Fast Ethernet driver: r8169 
  v: kernel port: e800 bus ID: 02:00.0 
  IF: enp2s0 state: down mac: <filter> 
  Device-2: Ralink MT7601U Wireless Adapter type: USB driver: mt7601u 
  bus ID: 1-4:3 
  IF: wlx20e1160089af state: up mac: <filter> 
Drives:
  Local Storage: total: 223.57 GiB used: 182.42 GiB (81.6%) 
  ID-1: /dev/sda vendor: Western Digital model: WDS240G2G0A-00JH30 
  size: 223.57 GiB 
Partition:
  ID-1: / size: 215.30 GiB used: 182.42 GiB (84.7%) fs: ext4 dev: /dev/sda1 
  ID-2: swap-1 size: 3.82 GiB used: 6.0 MiB (0.2%) fs: swap dev: /dev/sda2 
Sensors:
  System Temperatures: cpu: 52.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
  1: deb https://repo.protonvpn.com/debian unstable main
  2: deb https://dl.winehq.org/wine-builds/ubuntu/ focal main
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
  1: deb [arch=amd64] https://brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/signal-xenial.list 
  1: deb [arch=amd64] https://updates.signal.org/desktop/apt xenial main
Info:
  Processes: 180 Uptime: 20m Init: systemd runlevel: 5 Compilers: gcc: 9.3.0 
  Shell: bash v: 5.0.17 inxi: 3.0.38

Code: Select all

inxi -Fxxxrz

Code: Select all

System:
  Kernel: 5.4.0-72-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Xfce 4.14.2 tk: Gtk 3.24.13 info: xfce4-panel wm: xfwm4 
  dm: LightDM 1.30.0 Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop Mobo: N/A model: N/A serial: <filter> 
  BIOS: American Megatrends v: 080015 date: 10/08/2016 
CPU:
  Topology: Dual Core model: Pentium E5400 bits: 64 type: MCP arch: Penryn 
  rev: A L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 ssse3 vmx bogomips: 10770 
  Speed: 2257 MHz min/max: N/A Core speeds (MHz): 1: 2257 2: 2399 
Graphics:
  Device-1: Intel 82915G/GV/910GL Integrated Graphics driver: i915 v: kernel 
  bus ID: 00:02.0 chip ID: 8086:2582 
  Display: x11 server: X.Org 1.20.9 driver: intel 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: Mesa DRI Intel 915G v: 1.4 Mesa 20.2.6 
  direct render: Yes 
Audio:
  Device-1: Intel 82801FB/FBM/FR/FW/FRW High Definition Audio 
  driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:2668 
  Sound Server: ALSA v: k5.4.0-72-generic 
Network:
  Device-1: Realtek RTL810xE PCI Express Fast Ethernet driver: r8169 
  v: kernel port: e800 bus ID: 02:00.0 chip ID: 10ec:8136 
  IF: enp2s0 state: down mac: <filter> 
  Device-2: Ralink MT7601U Wireless Adapter type: USB driver: mt7601u 
  bus ID: 1-4:3 chip ID: 148f:7601 serial: <filter> 
  IF: wlx20e1160089af state: up mac: <filter> 
Drives:
  Local Storage: total: 223.57 GiB used: 182.42 GiB (81.6%) 
  ID-1: /dev/sda vendor: Western Digital model: WDS240G2G0A-00JH30 
  size: 223.57 GiB speed: <unknown> serial: <filter> rev: 0400 scheme: MBR 
Partition:
  ID-1: / size: 215.30 GiB used: 182.42 GiB (84.7%) fs: ext4 dev: /dev/sda1 
  ID-2: swap-1 size: 3.82 GiB used: 6.0 MiB (0.2%) fs: swap dev: /dev/sda2 
Sensors:
  System Temperatures: cpu: 52.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
  1: deb https://repo.protonvpn.com/debian unstable main
  2: deb https://dl.winehq.org/wine-builds/ubuntu/ focal main
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
  1: deb [arch=amd64] https://brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/signal-xenial.list 
  1: deb [arch=amd64] https://updates.signal.org/desktop/apt xenial main
Info:
  Processes: 180 Uptime: 21m Memory: 1.93 GiB used: 1014.3 MiB (51.2%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: xfce4-terminal inxi: 3.0.38

Reddog1 · Post by **Reddog1** » Sun May 09, 2021 4:07 pm

Does you video freeze when playing with Celluloid and mpv Media Player, too? If not, the problem is with VLC. If yes, your machine.

mihirmishra · Post by **mihirmishra** » Sun May 09, 2021 7:36 pm

I've mentioned that in second para, that I tried other media players too.

my9999 · Post by **my9999** » Wed May 12, 2021 12:52 am

I have the exact same system freeze on 20.1. freeze doesn't happen straight away but after the pc's been on for a while. I use Celluloid as main player but it noticed it does with VLC aswell. tried the latest kernel 5.8.0-50 but didn't help

mihirmishra · Post by **mihirmishra** » Wed May 12, 2021 2:45 am

Did you found any solutions? What are your hardware specifications?

my9999 · Post by **my9999** » Wed May 12, 2021 5:39 am

mihirmishra wrote: ⤴Wed May 12, 2021 2:45 am Did you found any solutions? What are your hardware specifications?

No mate. Spec below

Code: Select all

System:
  Kernel: 5.8.0-50-generic x86_64 bits: 64 compiler: N/A 
  Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop Mobo: Micro-Star model: B450-A PRO MAX (MS-7B86) v: 4.0 
  serial: <filter> UEFI: American Megatrends v: M.70 date: 06/17/2020 
CPU:
  Topology: Quad Core model: AMD Ryzen 3 3100 bits: 64 type: MT MCP 
  arch: Zen L2 cache: 2048 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 57603 
  Speed: 2199 MHz min/max: 2200/3600 MHz boost: enabled Core speeds (MHz): 
  1: 2198 2: 2200 3: 2199 4: 2200 5: 2197 6: 2200 7: 2196 8: 2193 
Graphics:
  Device-1: AMD Tonga PRO [Radeon R9 285/380] vendor: Micro-Star MSI 
  driver: amdgpu v: kernel bus ID: 26:00.0 chip ID: 1002:6939 
  Display: x11 server: X.Org 1.20.9 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: AMD Radeon R9 380 Series (TONGA DRM 3.38.0 
  5.8.0-50-generic LLVM 11.0.0) 
  v: 4.6 Mesa 20.2.6 direct render: Yes 
Audio:
  Device-1: AMD Tonga HDMI Audio [Radeon R9 285/380] vendor: Micro-Star MSI 
  driver: snd_hda_intel v: kernel bus ID: 26:00.1 chip ID: 1002:aad8 
  Device-2: AMD Starship/Matisse HD Audio vendor: Micro-Star MSI 
  driver: snd_hda_intel v: kernel bus ID: 28:00.4 chip ID: 1022:1487 
  Sound Server: ALSA v: k5.8.0-50-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Micro-Star MSI driver: r8169 v: kernel port: f000 bus ID: 22:00.0 
  chip ID: 10ec:8168 
  IF: enp34s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
Drives:
  Local Storage: total: 3.12 TiB used: 1.53 TiB (49.0%) 
  ID-1: /dev/sda vendor: Crucial model: CT240BX500SSD1 size: 223.57 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: R013 scheme: GPT 
  ID-2: /dev/sdb vendor: Seagate model: ST2000DM008-2FR102 size: 1.82 TiB 
  speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter> rev: 0001 
  ID-3: /dev/sdc type: USB vendor: Kingston model: DataTraveler 3.0 
  size: 57.75 GiB serial: <filter> rev: PMAP scheme: MBR 
  ID-4: /dev/sdd vendor: Seagate model: ST31000524AS size: 931.51 GiB 
  speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter> rev: JC45 scheme: MBR 
  ID-5: /dev/sde vendor: SanDisk model: SDSSDHP128G size: 119.24 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: 6RL scheme: GPT 
Partition:
  ID-1: / size: 218.57 GiB used: 108.92 GiB (49.8%) fs: ext4 dev: /dev/sda2 
Sensors:
  System Temperatures: cpu: 46.4 C mobo: N/A gpu: amdgpu temp: 56 C 
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 12 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
  1: deb https://dl.winehq.org/wine-builds/ubuntu/ focal main
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-beta.list 
  1: deb [arch=amd64] https://brave-browser-apt-beta.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
  1: deb [arch=amd64] https://brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/opera-stable.list 
  1: deb https://deb.opera.com/opera-stable/ stable non-free #Opera Browser (final releases)
  Active apt repos in: /etc/apt/sources.list.d/vivaldi.list 
  1: deb http://repo.vivaldi.com/stable/deb/ stable main
Info:
  Processes: 306 Uptime: 2h 06m Memory: 15.65 GiB used: 1.54 GiB (9.8%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38

my9999 · Post by **my9999** » Thu May 13, 2021 2:21 am

New kernel 5.8.0-53 seems to fix it for me. So far so good

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