No Ethernet/Wifi with new Asus B550-F motherboard

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boxxy
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No Ethernet/Wifi with new Asus B550-F motherboard

Post by boxxy »

Hi, relatively new user here. I've been using Mint (somewhat casually I suppose) for years but not on my main desktop or with a "new" system. I just upgraded to a Ryzen 5800X and Asus B550-F and I'm running into more problems in one day than I think I ever have. This is Mint Cinnamon 64 bit.

With this motherboard I simply can't get the ethernet or the wifi to work (or bluetooth, though don't care as much). This board apparently uses the I225-V Intel controller which is spotty at best with Linux from what little I can find on it. What hurts the most is I specifically went with Intel since it seems people prefer it over Realtek, Linux or otherwise.

I've searched as far and wide as I can and tried anything I can find, including distros of just about any description. Arch, Fedora, Ubuntu, you name it, none of them are working and I can't make any progress so it isn't a Mint issue. I've also tried new kernels up to 5.12, nothing changes.

Right now I am using a Ubit wifi PCIE card that I had lying around, and it does give me a connection to post this, though it's only about a third of gigabit speed. But even that has issues - Mint doesn't recognize it each time I reboot. I have to pull it out and put it back in while the PC is off for it to be recognized when I turn the PC back on. That's definitely not a practical solution and I worry that if I get a PCIE ethernet card as a hardware workaround it may do the same... I can't find anything similar if I try to search that problem online.

I guess it should be noted that yes everything works out of the box on Windows, so there isn't a hardware issue. I am just trying to avoid Windows 10, I'm coming fresh from 7 here as the world is slowly leaving me behind :)

Code: Select all

System:
  Kernel: 5.8.0-50-generic x86_64 bits: 64 compiler: N/A 
  Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop System: ASUS product: N/A v: N/A serial: <filter> 
  Mobo: ASUSTeK model: ROG STRIX B550-F GAMING (WI-FI) v: Rev X.0x 
  serial: <filter> UEFI: American Megatrends v: 1004 date: 08/13/2020 
CPU:
  Topology: 8-Core model: AMD Ryzen 7 5800X bits: 64 type: MT MCP 
  arch: Zen 3 L2 cache: 4096 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 121382 
  Speed: 2193 MHz min/max: 2200/3800 MHz boost: enabled Core speeds (MHz): 
  1: 2194 2: 2193 3: 2196 4: 2196 5: 2188 6: 2192 7: 2195 8: 2187 9: 2192 
  10: 2190 11: 2194 12: 2192 13: 2190 14: 2192 15: 2191 16: 2191 
Graphics:
  Device-1: NVIDIA TU104 [GeForce RTX 2070 SUPER] vendor: eVga.com. 
  driver: nvidia v: 460.73.01 bus ID: 0a:00.0 chip ID: 10de:1e84 
  Display: x11 server: X.Org 1.20.9 driver: nvidia 
  unloaded: fbdev,modesetting,nouveau,vesa resolution: 3840x2160~60Hz 
  OpenGL: renderer: GeForce RTX 2070 SUPER/PCIe/SSE2 
  v: 4.6.0 NVIDIA 460.73.01 direct render: Yes 
Audio:
  Device-1: NVIDIA TU104 HD Audio vendor: eVga.com. driver: snd_hda_intel 
  v: kernel bus ID: 0a:00.1 chip ID: 10de:10f8 
  Device-2: AMD Starship/Matisse HD Audio vendor: ASUSTeK 
  driver: snd_hda_intel v: kernel bus ID: 0c:00.4 chip ID: 1022:1487 
  Sound Server: ALSA v: k5.8.0-50-generic 
Network:
  Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel bus ID: 06:00.0 
  chip ID: 8086:2723 
  IF: wlp6s0 state: up mac: <filter> 
  Device-2: Intel Wi-Fi 6 AX200 driver: N/A bus ID: 08:00.0 
  chip ID: 8086:2723 
  Device-3: Intel vendor: ASUSTeK driver: igc v: 0.0.1-k port: N/A 
  bus ID: 09:00.0 chip ID: 8086:15f3 
  IF: enp9s0 state: down mac: <filter> 
Drives:
  Local Storage: total: 2.79 TiB used: 32.60 GiB (1.1%) 
  ID-1: /dev/nvme0n1 vendor: Sabrent model: Rocket 4.0 2TB size: 1.82 TiB 
  speed: 63.2 Gb/s lanes: 4 serial: <filter> rev: RKT401.3 scheme: GPT 
  ID-2: /dev/sda vendor: Samsung model: SSD 860 EVO 1TB size: 931.51 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: 2B6Q scheme: GPT 
  ID-3: /dev/sdb type: USB model: USB DISK 3.0 size: 57.77 GiB 
  serial: <filter> rev: PMAP scheme: MBR 
Partition:
  ID-1: / size: 1.79 TiB used: 32.46 GiB (1.8%) fs: ext4 dev: /dev/dm-1 
  ID-2: /boot size: 704.5 MiB used: 110.4 MiB (15.7%) fs: ext4 
  dev: /dev/nvme0n1p2 
  ID-3: swap-1 size: 976.0 MiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-2 
Sensors:
  System Temperatures: cpu: 34.0 C mobo: N/A gpu: nvidia temp: 44 C 
  Fan Speeds (RPM): N/A gpu: nvidia fan: 0% 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/cappelikan-ppa-focal.list 
  1: deb http://ppa.launchpad.net/cappelikan/ppa/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
  Processes: 355 Uptime: 12m Memory: 31.24 GiB used: 1.50 GiB (4.8%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
rene
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Re: No Ethernet/Wifi with new Asus B550-F motherboard

Post by rene »

Everything I find says that things should in fact work on kernel 5.8 and with the proper firmware package installed. Have you disabled Windows 10 fast-startup? (if you even have that installed but I assume that's the version of Windows that 'works out of the box' since supposedly 7 would not).

https://www.windowscentral.com/how-disa ... st-startup
boxxy
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Re: No Ethernet/Wifi with new Asus B550-F motherboard

Post by boxxy »

Well I don't have windows installed at the moment. I even disabled fast boot in bios in case that changed anything. At a loss.
rene
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Re: No Ethernet/Wifi with new Asus B550-F motherboard

Post by rene »

OK. Is the system fully updated, specifically the linux-firmware package? If so I don't know.
boxxy
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Re: No Ethernet/Wifi with new Asus B550-F motherboard

Post by boxxy »

I've done all the updates I can find or are in the update manager. If the firmware is separate from that I don't know.
rene
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Re: No Ethernet/Wifi with new Asus B550-F motherboard

Post by rene »

No, it's not seperate. If all is updated it should be fine. Pardon for even asking really, but has the system ever been fully shutdown since Windows was installed? Thing is that your board doesn't seem new enough to have things not work on any distribution and not even with 5.12. Also found a report earlier for your exact board where things were functional with 5.8.
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Larry78723
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Re: No Ethernet/Wifi with new Asus B550-F motherboard

Post by Larry78723 »

From your inxi:
Network:
Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel bus ID: 06:00.0
chip ID: 8086:2723
IF: wlp6s0 state: up mac: <filter>
Device-2: Intel Wi-Fi 6 AX200 driver: N/A bus ID: 08:00.0
chip ID: 8086:2723

Device-3: Intel vendor: ASUSTeK driver: igc v: 0.0.1-k port: N/A
bus ID: 09:00.0 chip ID: 8086:15f3
IF: enp9s0 state: down mac: <filter>
I wonder why it's showing the AX200 twice, once with a driver and once without.
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hglee
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Re: No Ethernet/Wifi with new Asus B550-F motherboard

Post by hglee »

boxxy wrote: Sat May 08, 2021 6:46 pm Hi, relatively new user here. I've been using Mint (somewhat casually I suppose) for years but not on my main desktop or with a "new" system. I just upgraded to a Ryzen 5800X and Asus B550-F and I'm running into more problems in one day than I think I ever have. This is Mint Cinnamon 64 bit.

With this motherboard I simply can't get the ethernet or the wifi to work (or bluetooth, though don't care as much). This board apparently uses the I225-V Intel controller which is spotty at best with Linux from what little I can find on it. What hurts the most is I specifically went with Intel since it seems people prefer it over Realtek, Linux or otherwise.

Let's take a deeper look at the wireless:


With the PC online, open a Terminal (Ctrl-Alt-T), then click CODE:SELECT ALL to copy-and-paste the following as one block of text, then tap Enter...

Code: Select all

W=wireless-info;I=/usr/local/bin;sudo wget -q -nv -t 5 -T 10 https://github.com/UbuntuForums/$W/raw/master/$W -P $I/;\
cd ~/Downloads;sudo chmod +x $I/$W;$W>/dev/null;(inxi -Fxxxrz;modinfo `inxi -n|grep -Po 'ver: \K[^ ]+'`|grep rm)>>$W.txt;\
(lspci -nnkD;lsusb -tv;rfkill list;(lsmod;dmesg)|egrep -i "wl|firm|fail|bt|blu";dkms status;cat /proc/cmdline)>>$W.txt;\
(2>&1 iwconfig;2>&1 sudo lshw -c network;mokutil --sb-state)>>$W.txt;tr -cd '\11\12\15\40-\176'<$W.txt|nc termbin.com 9999
There'll be a somewhat lengthy pause as detailed wifi info is collected, and finally a termbin.com URL will appear in the Terminal.

Post that URL in a reply here.


For diagnosing the troublesome Intel chipsets, it might be easier if your alternate connection were via anything other than Intel. At the moment, both your Asus B550-F motherboard and add-on Ubit wifi PCIe card use the Intel AX200 for wireless -- and therefore the same device driver.


Linux Mint 21 Vanessa, MATE 1.26.0, kernel 5.15.0*, Dell 2-in-1
AMD Ryzen 7 5825U / Barcelo iGPU - 14" WUXGA Touchscreen
MediaTek MT7921 WiFi-6 BT-5.2; 32GB DDR4@3200MHz; XPG 2TB-NVMe
DPM
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Re: No Ethernet/Wifi with new Asus B550-F motherboard

Post by DPM »

boxxy wrote: Sat May 08, 2021 6:46 pmThis board apparently uses the I225-V Intel controller which is spotty at best with Linux
That's a hardware problem - Intel needed three revisions to get it right, and the second, still buggy one, made it into end consumer boards. However, the AX200 module is generally fine under Linux, I have that in my laptop. You could try to disable the onboard network controller in your Bios and buy a proper network card for wired ethernet.
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