touchpad stopped working: i2c-04f31234:00: failed to reset device

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pmac1687
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Posts: 2
Joined: Wed Jun 09, 2021 12:48 pm

touchpad stopped working: i2c-04f31234:00: failed to reset device

Post by pmac1687 »

I went to log into my my dell inspirion laptop this morning to be greeted by this error during boot before the login screen:

Code: Select all

[     0.397811] ACPI BIOS Error (bug): Could not resolve symbol  [\_SB.PCIO.LPCO.E
CO], AE_NOT_FOUND (20190816/DSWLOAD2-162)
[     0.3987827] ACPI Error: AE_NOT_FOUND, During name lookup/catalog (20190816/ps
object-220)
[     2.167814] pci 0000:00:00.2 : AMD-Vi: Unable to read/write to IOMMU perf coun
ter.
[     8.123878] i2c_hid i2c-04f31234:00: failed to reset the device.
[     14.268021] i2c_hid i2c-04f31234:00: failed to reset the device.
[     20.412035] i2c_hid i2c-04f31234:00: failed to reset the device.
[     26.555948] i2c_hid i2c-04f31234:00: failed to reset the device.
[     27.579993] i2c_hid i2c-04f31234:00: can't add hid device: -61
[     32.700039] i2c_hid i2c-DELL09E3:00: failed to reset device.
[     38.844077] i2c_hid i2c-DELL09E3:00: failed to reset device.
[     44.988010] i2c_hid i2c-DELL09E3:00: failed to reset device.
[     51.131926 i2c_hid i2c-DELL09E3:00: failed to reset device.
[     52.155997] i2c_hid i2c-DELL09E3:00: can't add hid device: -61
[     54.485685] snd_pci_acp3x 0000:03:00.5: Invalid ACP audio mode : 0
[     54.707979] acp_pdm_mach acp_pdm_mach.0: ASoC: failed to init link acp3x-dmic-capture: -517
[     54.708042] acp_pdm_mach acp_pdm_mach.0: snd_soc_register_card(acp) failed: -517

Before today, on boot there would usually be errors, that did not affect the system, and after investigation my understanding was that they were inconsequential and did not affect my system in any noticeable way. These are represented above by the first 3 errors respectively. All the errors after that are new as of today. Now my touchpad on my labtop doesnt work. After logging in, the touchpad did not show up in the graphical mouse and touchpad menu, but after updating grub it shows up but still doesnt function with the same error. $ inxi -Fxxxrz returns:

Code: Select all

System:
  Kernel: 5.4.0-74-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Xfce 4.14.2 tk: Gtk 3.24.13 info: xfce4-panel wm: xfwm4 
  dm: LightDM 1.30.0 Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal 
Machine:
  Type: Convertible System: Dell product: Inspiron 7405 2n1 v: 1.2.1 
  serial: <filter> Chassis: type: 31 v: 1.2.1 serial: <filter> 
  Mobo: Dell model: 0XMJN6 v: A00 serial: <filter> UEFI: Dell v: 1.2.1 
  date: 07/15/2020 
Battery:
  ID-1: BAT0 charge: 23.9 Wh condition: 48.3/53.0 Wh (91%) volts: 16.0/15.0 
  model: SMP-ATL3.56 DELL 9077G06 type: Li-poly serial: <filter> 
  status: Charging 
CPU:
  Topology: 8-Core model: AMD Ryzen 7 4700U with Radeon Graphics bits: 64 
  type: MCP arch: Zen rev: 1 L2 cache: 4096 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 31939 
  Speed: 1372 MHz min/max: 1400/2000 MHz boost: enabled Core speeds (MHz): 
  1: 1397 2: 1397 3: 1397 4: 1397 5: 1397 6: 1397 7: 1397 8: 1397 
Graphics:
  Device-1: AMD Renoir vendor: Dell driver: N/A bus ID: 03:00.0 
  chip ID: 1002:1636 
  Display: x11 server: X.Org 1.20.9 driver: ati,fbdev 
  unloaded: modesetting,radeon,vesa resolution: 1920x1080~77Hz 
  OpenGL: renderer: llvmpipe (LLVM 11.0.0 256 bits) v: 4.5 Mesa 20.2.6 
  compat-v: 3.1 direct render: Yes 
Audio:
  Device-1: AMD vendor: Dell driver: snd_hda_intel v: kernel bus ID: 03:00.1 
  chip ID: 1002:1637 
  Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Dell 
  driver: snd_rn_pci_acp3x v: kernel bus ID: 03:00.5 chip ID: 1022:15e2 
  Device-3: AMD Family 17h HD Audio vendor: Dell driver: snd_hda_intel 
  v: kernel bus ID: 03:00.6 chip ID: 1022:15e3 
  Sound Server: ALSA v: k5.4.0-74-generic 
Network:
  Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel bus ID: 01:00.0 
  chip ID: 8086:2723 
  IF: wlp1s0 state: up mac: <filter> 
  IF-ID-1: virbr0 state: down mac: <filter> 
  IF-ID-2: virbr0-nic state: down mac: <filter> 
Drives:
  Local Storage: total: 476.94 GiB used: 118.04 GiB (24.7%) 
  ID-1: /dev/nvme0n1 model: PC SN530 NVMe WDC 512GB size: 476.94 GiB 
  speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 21106012 scheme: GPT 
Partition:
  ID-1: / size: 467.96 GiB used: 118.03 GiB (25.2%) fs: ext4 
  dev: /dev/nvme0n1p2 
Sensors:
  System Temperatures: cpu: 74.0 C mobo: 45.0 C 
  Fan Speeds (RPM): cpu: 3760 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/mongodb-org-4.4.list 
  1: deb [ arch=amd64,arm64 ] https://repo.mongodb.org/apt/ubuntu focal/mongodb-org/4.4 multiverse
  Active apt repos in: /etc/apt/sources.list.d/nodesource.list 
  1: deb https://deb.nodesource.com/node_14.x focal main
  2: deb-src https://deb.nodesource.com/node_14.x focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://mirror.os6.org/linuxmint.com/packages ulyana main upstream import backport
  2: deb http://la-mirrors.evowise.com/ubuntu focal main restricted universe multiverse
  3: deb http://la-mirrors.evowise.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://la-mirrors.evowise.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/slimbook-slimbook-focal.list 
  1: deb http://ppa.launchpad.net/slimbook/slimbook/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/vscode.list 
  1: deb [arch=amd64] https://packages.microsoft.com/repos/vscode stable main
Info:
  Processes: 242 Uptime: 27m Memory: 15.08 GiB used: 5.56 GiB (36.9%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: xfce4-terminal inxi: 3.0.38 
Let me know if there is any other info i am missing.
Last edited by SMG on Thu Nov 24, 2022 9:51 pm, edited 2 times in total.
Reason: Locking old topic.
Simon1988
Level 1
Level 1
Posts: 4
Joined: Wed Nov 23, 2022 5:36 pm

Re: touchpad stopped working: i2c-04f31234:00: failed to reset device

Post by Simon1988 »

I have a Huawei Matebook 16 and I have the exact same error! The touchpad suddenly stopped working and then shows me the same thing when I restart!
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