(Getting Better) OEM Hp 5700g and chipset drivers ???

[Qurcus]

I have the beta 20.2 installed on this HP with a 5700g processor. The driver manager thinks i have a Intel CPU so i cancelled that install. My understanding was that this version would support AMD g-series processors and chipset. I went to AMD website and it says the drivers were released 4/13/21 and they are compatible with Ubuntu x86 64-Bit but i don't see a download of a deb package or any kind of download at all for Linux.

Does anyone know when these drivers will be available for Mint or how to get them for installation ?

[Qurcus]

I believed the drivers installed on a restart of the computer and a second update through the update manager. I'm not sure but YouTube is playing fine and System info says they are installed. Must be a beta glitch with the Driver Manager saying it was Intel.

[Qurcus]

Still having problems:

1.) I'm getting a message when starting/restarting computer that says run driver manager because 'video hardware acceleration' is not working. Running driver manager does not show anything related.

2.) I'm getting 'dummy output' so i have no sound. I tried pulseaudio -k but that does not do anything. I installed pulse audio volume control. It says HD Audio Generic 'digital stereo (unavailable)' and 'family 17h (Models 10h - 1fh) HD audio controller (unavailable)' I've played with adjustments but nothing fixes sound

[Pjotr]

Try this:
Update Manager - panel: View - Linux kernels

Install the latest kernel of the 5.8 series. Then reboot.

[Qurcus]

Try this:
Update Manager - panel: View - Linux kernels

Install the latest kernel of the 5.8 series. Then reboot.

That wiped out the computer and it refused to reboot. Death message said --> AMD-Vi: Unable to read/write to IOMAV perf counter

[Pjotr]

Try this:
Update Manager - panel: View - Linux kernels

Install the latest kernel of the 5.8 series. Then reboot.

That wiped out the computer and it refused to reboot. Death message said --> AMD-Vi: Unable to read/write to IOMAV perf counter

Try to boot from the previous kernel. It's tucked away under the header Advanced in the Grub bootloader menu.

[Qurcus]

I just reinstalled the system and got it back to where it was. I wanted to try MATE 20.2 any ways to see if it would work any better but i had the same resolute only no message to run driver manager. And it does not have sound either. I also noticed I can not adjust screen resolution on either MATE or Cinnamon - i think it's because it's not recognizing the monitor (says it's a laptop). The headphones sound works. I had problems with my old HP on 20.1 for sound as well. Sometimes pulse audio will work on start up with the old HP and sometimes it does not. If i enter pulseaudio -k command into terminal on old HP the sound will work when it doesn't start. This new computer that does not happen - it just keeps saying 'dummy output'.

Edit: There are enough other adjustments in Mint that i don't need to change screen resolution.

Edit 2: Something is not installed properly with drivers because 4k video playback does not work. Apparently the proper driver package is not being picked up by the driver manager.

[SMG]

Edit 2: Something is not installed properly with drivers because 4k video playback does not work. Apparently the proper driver package is not being picked up by the driver manager.

Driver Manager only handles third-party drivers. Many drivers can only be obtained by installing newer kernels. However, we have no idea if that applies in your situation because you have not yet provided info about your system. Please give us information about your install by entering this command in a terminal: inxi -Fxxxrz
Click </> from the mini toolbar above the textbox where you type your reply and then place your cursor between the code markers and paste the results of the command between the code markers [code]Results[/code]. This will let us know how Mint sees your hardware.

[Qurcus]

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System:
  Kernel: 5.4.0-74-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 5.0.2 wm: muffin 5.0.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop System: HP product: HP Pavilion Desktop TP01-2xxx v: N/A 
  serial: <filter> Chassis: type: 3 serial: <filter> 
  Mobo: HP model: 8906 v: SMVB serial: <filter> UEFI: AMI v: F.03 
  date: 04/15/2021 
CPU:
  Topology: 8-Core model: AMD Ryzen 7 5700G with Radeon Graphics bits: 64 
  type: MT MCP arch: Zen 3 L2 cache: 4096 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 121375 
  Speed: 2394 MHz min/max: 1400/3800 MHz boost: enabled Core speeds (MHz): 
  1: 2395 2: 2394 3: 2637 4: 2573 5: 2892 6: 2793 7: 2990 8: 2393 9: 2653 
  10: 2669 11: 2602 12: 2759 13: 2993 14: 2395 15: 2394 16: 2393 
Graphics:
  Device-1: AMD vendor: Hewlett-Packard driver: N/A bus ID: 0b:00.0 
  chip ID: 1002:1638 
  Display: x11 server: X.Org 1.20.9 driver: ati,fbdev 
  unloaded: modesetting,radeon,vesa resolution: 3840x2160~88Hz 
  OpenGL: renderer: llvmpipe (LLVM 11.0.0 256 bits) v: 4.5 Mesa 20.2.6 
  compat-v: 3.1 direct render: Yes 
Audio:
  Device-1: AMD vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
  bus ID: 0b:00.1 chip ID: 1002:1637 
  Device-2: AMD Family 17h HD Audio vendor: Hewlett-Packard 
  driver: snd_hda_intel v: kernel bus ID: 0b:00.6 chip ID: 1022:15e3 
  Sound Server: ALSA v: k5.4.0-74-generic 
Network:
  Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter 
  vendor: Hewlett-Packard driver: rtl8821ce v: v5.5.2.1_35598.20191029 
  port: e000 bus ID: 09:00.0 chip ID: 10ec:c821 
  IF: wlp9s0 state: up mac: <filter> 
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Hewlett-Packard driver: r8169 v: kernel port: d000 bus ID: 0a:00.0 
  chip ID: 10ec:8168 
  IF: enp10s0 state: down mac: <filter> 
Drives:
  Local Storage: total: 931.51 GiB used: 18.81 GiB (2.0%) 
  ID-1: /dev/sda vendor: Western Digital model: WD10EZEX-60WN4A0 
  size: 931.51 GiB speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter> 
  rev: 1A01 scheme: GPT 
Partition:
  ID-1: / size: 915.40 GiB used: 18.81 GiB (2.1%) fs: ext4 dev: /dev/sda2 
Sensors:
  Message: No sensors data was found. Is sensors configured? 
Info:
  Processes: 341 Uptime: 2m Memory: 15.05 GiB used: 1.58 GiB (10.5%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38

[SMG]

I have the beta 20.2 installed on this HP with a 5700g processor. The driver manager thinks i have a Intel CPU so i cancelled that install. My understanding was that this version would support AMD g-series processors and chipset.

The LM20.2 version would not support your system any better than the LM20.1 or LM20 version would. All use the same 5.4 LTS kernel.

I went to AMD website and it says the drivers were released 4/13/21 and they are compatible with Ubuntu x86 64-Bit but i don't see a download of a deb package or any kind of download at all for Linux.

I am not aware that AMD provides any Linux drivers for their APUs. It's my understanding the only drivers available are the ones AMD provides to be included in the Linux kernels.

You are currently using the 5.4 kernel which was released long before your AMD Ryzen 7 5700G was released. That means the graphics drivers for your system are not included in the 5.4 kernel. Your system is using software rendering (llvmpipe). You need to be using a newer kernel in order to get the AMD graphics drivers.

Graphics:
Device-1: AMD vendor: Hewlett-Packard driver: N/A bus ID: 0b:00.0
chip ID: 1002:1638
Display: x11 server: X.Org 1.20.9 driver: ati,fbdev
unloaded: modesetting,radeon,vesa resolution: 3840x2160~88Hz
OpenGL: renderer: llvmpipe (LLVM 11.0.0 256 bits) v: 4.5 Mesa 20.2.6
compat-v: 3.1 direct render: Yes

Normally, we would recommend trying the Linux Mint 20.1 "Ulyssa" - Cinnamon (Edge, 64-bit) ISO which has the 5.8 kernel. You indicated you tried the 5.8 kernel, but I do not understand why you would have had worse results than the 5.4 kernel. To be honest, I think your system may need a kernel newer than the 5.8 kernel, but I'm still doing some searches to find out what is needed. I will let you know what I find.

[Qurcus]

I tried multiple times to get a good signature from Linux Mint 20.1 "Ulyssa" - Cinnamon (Edge, 64-bit). Every time i run it through the terminal it says "bad signature". Seems to be a on going problem with their releases.

It is confusing what I was reading at AMD website for drivers. Their product naming is terrible because they have a 5700 (video card) which has Vega drivers and 5700g (processor) with Vega drivers which is surely not the same.

[SMG]

I tried multiple times to get a good signature from Linux Mint 20.1 "Ulyssa" - Cinnamon (Edge, 64-bit). Every time i run it through the terminal it says "bad signature". Seems to be a on going problem with their releases.

Many people have successfully installed Mint using that ISO, but from what I found, you will need a newer kernel than 5.8. (See the rest of this post.)

It is confusing what I was reading at AMD website for drivers. Their product naming is terrible because they have a 5700 (video card) which has Vega drivers and 5700g (processor) with Vega drivers which is surely not the same.

A separate GPU card and an APU (processor) are handled differently with regards to Linux drivers.

From what I could find, AMD Ryzen 7 5700G has Cezanne graphics and will become commercially available in August. It became available for HP and other to use as OEM equipment, such as your computer, in mid April.

Currently, the newest kernel available to Mint is the 5.10-oem kernel which can be installed with sudo apt install linux-oem-20.04b. However, I do not believe it has the drivers Cezanne would need.

This article AMD "Green Sardine" Firmware Published For Linux Users indicates the 5.11 kernel will have support for Green Sardine and Ryzen 5000 series laptops.

Does anyone know when these drivers will be available for Mint or how to get them for installation ?

My guestimate would be that they will be available for Mint when Ubuntu releases a 5.11 or newer kernel to the repositories. Ubuntu 21.04 came out with the 5.11 kernel in April, but I am not aware that is available yet for Mint. It might be?

If it is not yet available, you would have to use UKUU or mainline to install a 5.11 or newer kernel and may also need to install Green Sardine firmware. This post has some instructions which may help you.

[Qurcus]

Thanks for your help SMG. It will give me something to play with tomorrow and next week.

[Qurcus]

I finally got a good signature on the Edge.iso file. It installed ok but with the same notification of not having 'video hardware acceleration' and no sound. I updated the installed system and tried to reboot but got the same failed boot with the message; "AMD -vi: Unable to read/write to IOMMU perf counter".

I went to HP support forums and read a posting (fall of 2020) of person trying to install Linux on a newer HP laptop that had the same failed boot message. Someone, not from HP, responded that HP no longer supports Linux with AMD processors.

Reading the link SMG provided it sounds like it's AMD's failure to properly support Linux but the one i found on HP site sounds like it's HP's failure to support Linux. Unless i hear of a fix earlier i may have to wait till August.

[SMG]

I finally got a good signature on the Edge.iso file. It installed ok but with the same notification of not having 'video hardware acceleration' and no sound. I updated the installed system and tried to reboot but got the same failed boot with the message; "AMD -vi: Unable to read/write to IOMMU perf counter".

Did you try updating to a newer kernel or did you just update the 5.8 kernel which we already know will not work?

Usually, that message does not stop the boot cycle, but I think it did for a few people (who, if I recall correctly, were not able to boot into a live session). I will see if I can find those threads.

AMD Ryzen 5000 series APUs need kernel 5.11+, when will Mint officially support kernels this new? has a post by Pjotr on how to use a PPA to install the 5.11 kernel.

I went to HP support forums and read a posting (fall of 2020) of person trying to install Linux on a newer HP laptop that had the same failed boot message. Someone, not from HP, responded that HP no longer supports Linux with AMD processors.

If HP did not sell you the laptop with a Linux distro on it, then HP will only support Windows on that laptop. That has been HP's position for many years and I doubt it will change. It doss not matter if the computer has AMD or Intel.

Reading the link SMG provided it sounds like it's AMD's failure to properly support Linux but the one i found on HP site sounds like it's HP's failure to support Linux. Unless i hear of a fix earlier i may have to wait till August.

General rule of thumb with brand new hardware is that it takes approximately six months for the open-source community to get everything in place to support that hardware. However, I have already let you know you should be able to install the 5.11 kernel and firmware to support the hardware you have.

Are you able to boot into grub (ie. when does the AMD -vi message come up)?

This post mentions some BIOS/UEFI settings with which people with HP laptops found success.

[DPM]

The weird part is that even Cezanne is still using the well-known Vega graphics - same as the 4000 series. Therefore, the 5.8 kernel should work. You can get around the IOMMU issue with a kernel option. In the file /etc/default/grub , there is a line starting with GRUB_CMDLINE_LINUX_DEFAULT. After that line, insert the following line (edit with root privileges!):

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GRUB_CMDLINE_LINUX="iommu=soft"

Afterwards, run this command in the terminal :

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sudo update-grub

[SMG]

The weird part is that even Cezanne is still using the well-known Vega graphics - same as the 4000 series.

The 4000 series is Renoir. Cezanne is considered a different APU. Radeon RX Vega series

[DPM]

The 4000 series is Renoir. Cezanne is considered a different APU.

The big change from Renoir to Cezanne was Zen2 to Zen3 on the CPU part. The iGPU didn't really change. That's different from 3000G to 4000G where the whole manufacturing process changed, so basically everything.

[SMG]

The 4000 series is Renoir. Cezanne is considered a different APU.

The big change from Renoir to Cezanne was Zen2 to Zen3 on the CPU part. The iGPU didn't really change. That's different from 3000G to 4000G where the whole manufacturing process changed, so basically everything.

The graphics are part of the package which is why it is an APU. If the CPU changed, then I presume the package changed. If the package changed then I do not think they would be treated the same. I consider they are different and require different firmware--firmware which is not available in the 5.8 kernel.

It is possible adding the Green Sardine firmware to the 5.8 kernel might work, but I was not able to find a working example of it, so I did not recommend it as a solution. The documentation I found recommends the 5.11 kernel.

I did help someone with a 5800H use the 5.10-oem kernel and the Green Sardine firmware to clear errors so that person could use their Nvidia drivers, but that person did not try the AMD graphics so I'm not positive the 5.10-oem/Green Sardine combo would work for AMD graphics.

The documentation I found indicates there are some differences in the graphics documentation for the 5700G and the 5800H. Here is GPU comparison for the two. Since the GPU name listed is different, I did not want to hypothesize the same combo would work.

[DPM]

]The graphics are part of the package which is why it is an APU. If the CPU changed, then I presume the package changed.

That's what I don't think. In fact, even the 5.4 kernel does boot up properly with my 4700U Renoir laptop. But sure, it also depends on how exactly the drivers detect the hardware - there may be some distinct hardware ID or so that makes the driver lookup fail even when it should work from a functional POV, given that the graphics themselves havn't changed between Renoir and Cezanne.