Hello Everyone. I am brand new Linux user who just installed Linux Mint on my Surface laptop. Problem that I am experiencing with my internal keyboard and mouse. It does not work. However External keyboard and mouse does work fine. Anyone can help figure out why keyboard and mouse on the laptop does not work ?
Thank you!
Keyboard and mouse does not work after brand new install
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Before you post read how to get help. Topics in this forum are automatically closed 6 months after creation.
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Keyboard and mouse does not work after brand new install
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Re: Keyboard and mouse does not work after brand new install
Hi. Welcome to the forum.
To help others help you type this in a terminal:
Post the output in "Code" tags. The button that inserts these tags is marked </>
Also post the output of this:
Some of these items are mentioned at the top of your post message:
"Before you post please read how to get help'
http://forums.linuxmint.com/viewtopic.php?f=17&t=83444
If you live boot Linux Mint with your installation disk, do the keyboard and touch panel work?
Did you encrypt?
viewtopic.php?f=49&t=299441
I guess you need to search for a Linux-Surface kernel:
viewtopic.php?f=46&t=337702
This is a relavent topic that has almost no details to go by:
viewtopic.php?f=90&t=351059
And another topic that didn't go very far:
viewtopic.php?f=49&t=344133
To help others help you type this in a terminal:
Code: Select all
inxi -Fxxxrz
Also post the output of this:
Code: Select all
sudo debconf-show keyboard-configuration
"Before you post please read how to get help'
http://forums.linuxmint.com/viewtopic.php?f=17&t=83444
If you live boot Linux Mint with your installation disk, do the keyboard and touch panel work?
Did you encrypt?
viewtopic.php?f=49&t=299441
I guess you need to search for a Linux-Surface kernel:
viewtopic.php?f=46&t=337702
This is a relavent topic that has almost no details to go by:
viewtopic.php?f=90&t=351059
And another topic that didn't go very far:
viewtopic.php?f=49&t=344133
Re: Keyboard and mouse does not work after brand new install
Thank you for your respond. Please see additional details below :
---------------------------------------------------------------------------
Keyboard Info:
Additionally:
I think it asked me during installation process to create some password for inscription and I think I did enter the password however I never received any prompt to enter this specific password again.
Code: Select all
System:
Kernel: 5.4.0-80-generic x86_64 bits: 64 compiler: gcc v: 9.3.0
Desktop: Cinnamon 5.0.5 wm: muffin 5.0.1 dm: LightDM 1.30.0
Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal
Machine:
Type: Laptop System: Microsoft product: Surface Laptop 2
v: 124000000000000000000000D:F B:0CA56499 F:U C:0A P:C1 S:01
serial: <filter> Chassis: type: 9 serial: <filter>
Mobo: Microsoft model: Surface Laptop 2 serial: <filter> UEFI: Microsoft
v: 138.3732.768 date: 04.20.2021
Battery:
Device-1: hidpp_battery_1
model: Logitech K780 Multi-Device Wireless Keyboard serial: <filter>
charge: 100% (should be ignored) rechargeable: yes status: Discharging
Device-2: hidpp_battery_2 model: Logitech Wireless Mouse MX Master 2S
serial: <filter> charge: 55% (should be ignored) rechargeable: yes
status: Discharging
CPU:
Topology: Quad Core model: Intel Core i7-8650U bits: 64 type: MT MCP
arch: Kaby Lake rev: A L2 cache: 8192 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 33599
Speed: 800 MHz min/max: 400/4200 MHz Core speeds (MHz): 1: 800 2: 800
3: 800 4: 800 5: 800 6: 800 7: 800 8: 800
Graphics:
Device-1: Intel UHD Graphics 620 vendor: Microsoft driver: i915 v: kernel
bus ID: 00:02.0 chip ID: 8086:5917
Display: x11 server: X.Org 1.20.9 driver: modesetting unloaded: fbdev,vesa
resolution: 2256x1504~60Hz, 1920x1080~60Hz, 1920x1080~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics 620 (KBL GT2) v: 4.6 Mesa 20.2.6
direct render: Yes
Audio:
Device-1: Intel Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Imaging
Unit
driver: N/A bus ID: 00:05.0 chip ID: 8086:1919
Device-2: Intel driver: ipu3-cio2 bus ID: 00:14.3 chip ID: 8086:9d32
Device-3: Intel Sunrise Point-LP HD Audio driver: snd_hda_intel v: kernel
bus ID: 00:1f.3 chip ID: 8086:9d71
Sound Server: ALSA v: k5.4.0-80-generic
Network:
Device-1: Marvell 88W8897 [AVASTAR] 802.11ac Wireless driver: mwifiex_pcie
v: 1.0 port: 3000 bus ID: 02:00.0 chip ID: 11ab:2b38
IF: wlp2s0 state: up mac: <filter>
Device-2: Marvell Bluetooth and Wireless LAN Composite Device type: USB
driver: btusb bus ID: 1-5:8 chip ID: 1286:204c serial: <filter>
Device-3: Microsoft RTL8153 GigE [Surface Dock Ethernet] type: USB
driver: r8152 bus ID: 2-2.2:4 chip ID: 045e:07c6 serial: <filter>
IF: enxb831b52f0cd9 state: down mac: <filter>
Drives:
Local Storage: total: 476.94 GiB used: 10.31 GiB (2.2%)
ID-1: /dev/nvme0n1 vendor: Toshiba model: N/A size: 476.94 GiB
speed: 15.8 Gb/s lanes: 2 serial: <filter> rev: ADMS0101 scheme: GPT
Partition:
ID-1: / size: 467.96 GiB used: 10.30 GiB (2.2%) fs: ext4
dev: /dev/nvme0n1p2
Sensors:
System Temperatures: cpu: 37.0 C mobo: N/A
Fan Speeds (RPM): N/A
---------------------------------------------------------------------------
Keyboard Info:
Code: Select all
keyboard-configuration/ctrl_alt_bksp: false
keyboard-configuration/modelcode: pc105
keyboard-configuration/model: Generic 105-key PC (intl.)
* console-setup/ask_detect: false
keyboard-configuration/switch: No temporary switch
keyboard-configuration/other:
console-setup/detect:
* keyboard-configuration/variant: English (US)
debian-installer/console-setup-udeb/title:
keyboard-configuration/variantcode:
console-setup/detected:
keyboard-configuration/store_defaults_in_debconf_db: true
* keyboard-configuration/layout: English (US)
keyboard-configuration/xkb-keymap:
keyboard-configuration/compose: No compose key
keyboard-configuration/layoutcode: us
keyboard-configuration/altgr: The default for the keyboard layout
keyboard-configuration/unsupported_config_options: true
keyboard-configuration/unsupported_layout: true
keyboard-configuration/toggle: No toggling
keyboard-configuration/optionscode:
keyboard-configuration/unsupported_config_layout: true
keyboard-configuration/unsupported_options: true
Additionally:
I think it asked me during installation process to create some password for inscription and I think I did enter the password however I never received any prompt to enter this specific password again.
Re: Keyboard and mouse does not work after brand new install
Would you be willing to reinstall LM without disk encryption, or do you want disk encryption? I encourage the former
Re: Keyboard and mouse does not work after brand new install
It might be you need a higher kernel on that newer machine. Try the 5.8 or 5.11 kernel.