Intermittent Black Screen

[scholl36]

Hello,

I am new to linux mint and linux overall. Below is my hardware information. I am having chronic issues where my monitor will go black for about a second or two and then come back on after "intensive" graphics processes. Games on steam are unplayable. I can launch the game, but the second the game starts, i hear the grachics card fans speed up and the black screen will occur for a second or two. Function will resume for a second and the black screen will occur again, until i quit the game. If I go to what seems like graphical intensive websites, like Apple.com or youtube, it will occasionally occur.

I have tried everything i could possibly find on forums. Nothing has helped. I have tried installing drivers, changing power settings, etc. Nothing is working. Any recommendations would be great. Using a 4k Lg 32" monitor. FYI when the screen goes black, i also lose sound for the duration of the outage. But the display doesnt lose power.

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H/W path        Device     Class          Description
=====================================================
                           system         MS-7B29 (Default string)
/0                         bus            H310M PRO-VDH (MS-7B29)
/0/0                       memory         64KiB BIOS
/0/39                      memory         8GiB System Memory
/0/39/0                    memory         4GiB DIMM DDR4 Synchronous 2133 MHz (0.5 ns)
/0/39/1                    memory         [empty]
/0/39/2                    memory         4GiB DIMM DDR4 Synchronous 2133 MHz (0.5 ns)
/0/39/3                    memory         [empty]
/0/43                      memory         384KiB L1 cache
/0/44                      memory         1536KiB L2 cache
/0/45                      memory         9MiB L3 cache
/0/46                      processor      Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz
/0/100                     bridge         8th Gen Core Processor Host Bridge/DRAM Registers
/0/100/1                   bridge         Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe Controller (x16)
/0/100/1/0                 display        Ellesmere [Radeon RX 470/480/570/570X/580/580X/590]
/0/100/1/0.1               multimedia     Ellesmere HDMI Audio [Radeon RX 470/480 / 570/580/590]
/0/100/8                   generic        Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model
/0/100/12                  generic        Cannon Lake PCH Thermal Controller
/0/100/14                  bus            Cannon Lake PCH USB 3.1 xHCI Host Controller
/0/100/14/0     usb1       bus            xHCI Host Controller
/0/100/14/0/4              storage        Disk 2.0
/0/100/14/0/6              input          CORSAIR HARPOON RGB WIRELESS Gaming Mouse
/0/100/14/0/e              input          Razer Cynosa Chroma
/0/100/14/1     usb2       bus            xHCI Host Controller
/0/100/14.2                memory         RAM memory
/0/100/16                  communication  Cannon Lake PCH HECI Controller
/0/100/17                  storage        Cannon Lake PCH SATA AHCI Controller
/0/100/1c                  bridge         Cannon Lake PCH PCI Express Root Port #5
/0/100/1c/0     enp2s0     network        RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
/0/100/1f                  bridge         Intel Corporation
/0/100/1f.3                multimedia     Cannon Lake PCH cAVS
/0/100/1f.4                bus            Cannon Lake PCH SMBus Controller
/0/100/1f.5                bus            Cannon Lake PCH SPI Controller
/0/1                       system         PnP device PNP0c02
/0/2                       communication  PnP device PNP0501
/0/3                       system         PnP device PNP0c02
/0/4                       system         PnP device PNP0b00
/0/5                       generic        PnP device INT3f0d
/0/6                       system         PnP device PNP0c02
/0/7                       system         PnP device PNP0c02
/0/8                       system         PnP device PNP0c02
/0/9                       system         PnP device PNP0c02
/0/a                       system         PnP device PNP0c02
/0/b            scsi0      storage        
/0/b/0.0.0      /dev/sda   disk           240GB WD easystore 240
/0/b/0.0.0/1               volume         512MiB Windows FAT volume
/0/b/0.0.0/2    /dev/sda2  volume         223GiB Extended partition
/0/b/0.0.0/2/5  /dev/sda5  volume         223GiB EXT4 volume
/0/c            scsi4      storage        
/0/c/0.0.0      /dev/sdb   disk           2097GB ProductCode
/0/c/0.0.0/0    /dev/sdb   disk           2097GB 
/0/c/0.0.0/0/1  /dev/sdb1  volume         3839MiB Hidden HPFS/NTFS partition
/0/c/0.0.0/0/2  /dev/sdb2  volume         15EiB Windows FAT volume
/1                         power          To Be Filled By O.E.M.

[SMG]

Any recommendations would be great. Using a 4k Lg 32" monitor.

Please let us know how you are attaching the monitor (HDMI, DP, VGA, etc) and the make and model.

Please also give us information about your install by entering this command in a terminal: inxi -Fxxxrz
Click </> from the mini toolbar above the textbox where you type your reply and then place your cursor between the code markers and paste the results of the command between the code markers [code]Results[/code]. This will let us know how Mint sees your hardware.

[scholl36]

Thanks for the reply.

Attaching monitor via HDMI. LG UHD 4K 32UK50T Monitor.

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System:
  Kernel: 5.4.0-84-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 5.0.5 wm: muffin 5.0.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop Mobo: Micro-Star model: H310M PRO-VDH (MS-7B29) v: 1.0 
  serial: <filter> UEFI [Legacy]: American Megatrends v: 1.30 
  date: 05/23/2018 
CPU:
  Topology: 6-Core model: Intel Core i5-8400 bits: 64 type: MCP 
  arch: Kaby Lake rev: A L2 cache: 9216 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 33599 
  Speed: 800 MHz min/max: 800/4000 MHz Core speeds (MHz): 1: 800 2: 800 
  3: 800 4: 800 5: 800 6: 800 
Graphics:
  Device-1: AMD Ellesmere [Radeon RX 470/480/570/570X/580/580X/590] 
  vendor: XFX Pine driver: amdgpu v: 5.11.19.21.30 bus ID: 01:00.0 
  chip ID: 1002:67df 
  Display: x11 server: X.Org 1.20.11 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 3840x2160~60Hz 
  OpenGL: renderer: Radeon RX 580 Series (POLARIS10 DRM 3.42.0 
  5.4.0-84-generic LLVM 12.0.1) 
  v: 4.6 Mesa 21.2.0-devel direct render: Yes 
Audio:
  Device-1: Intel Cannon Lake PCH cAVS vendor: Micro-Star MSI 
  driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:a348 
  Device-2: AMD Ellesmere HDMI Audio [Radeon RX 470/480 / 570/580/590] 
  vendor: XFX Pine driver: snd_hda_intel v: kernel bus ID: 01:00.1 
  chip ID: 1002:aaf0 
  Sound Server: ALSA v: k5.4.0-84-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Micro-Star MSI driver: r8169 v: kernel port: 3000 bus ID: 02:00.0 
  chip ID: 10ec:8168 
  IF: enp2s0 state: up speed: 100 Mbps duplex: full mac: <filter> 
Drives:
  Local Storage: total: 2.13 TiB used: 62.49 GiB (2.9%) 
  ID-1: /dev/sda vendor: Western Digital model: WD easystore 240GB 
  size: 223.57 GiB speed: 6.0 Gb/s serial: <filter> rev: 0400 scheme: MBR 
  ID-2: /dev/sdb type: USB model: N/A size: 1.91 TiB serial: <filter> 
  rev: 2.00 scheme: MBR 
Partition:
  ID-1: / size: 218.57 GiB used: 62.49 GiB (28.6%) fs: ext4 dev: /dev/sda5 
Sensors:
  System Temperatures: cpu: 37.0 C mobo: N/A gpu: amdgpu temp: 58 C 
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 913 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/amdgpu-pro-local.list 
  1: deb [ trusted=yes ] file:/var/opt/amdgpu-pro-local/ ./
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
  1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/kisak-kisak-mesa-focal.list 
  1: deb http://ppa.launchpad.net/kisak/kisak-mesa/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com uma main upstream import backport
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
  Processes: 261 Uptime: 4m Memory: 7.72 GiB used: 1.47 GiB (19.0%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 

[SMG]

Thanks for the reply.

Attaching monitor via HDMI. LG UHD 4K 32UK50T Monitor.

It is possible this issue is a combination of several factors.

Looking through your data, your system has an 8th-gen Intel processor. Based on feedback from users on this forum, it seems that gen and newer tend to run better with a newer kernel. The 5.11 kernel is available in Update Manager.

To install it, open Update Manager. Select View > Linux Kernels and click Continue. Make sure 5.11 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear. Install the kernel and then reboot for it to become active.

Another factor is the AMD driver you have installed. I see you have installed the AMD driver from the AMD website. When you do that, it also installs the appropriate mesa package. Which mesa version is in the AMD driver package? (I do not have this package right now to check, but the 21.20 AMD package has the Mesa 21.1.0 version.)

Graphics:
Device-1: AMD Ellesmere [Radeon RX 470/480/570/570X/580/580X/590]
vendor: XFX Pine driver: amdgpu v: 5.11.19.21.30 bus ID: 01:00.0
chip ID: 1002:67df
Display: x11 server: X.Org 1.20.11 driver: amdgpu,ati
unloaded: fbdev,modesetting,vesa resolution: 3840x2160~60Hz
OpenGL: renderer: Radeon RX 580 Series (POLARIS10 DRM 3.42.0
5.4.0-84-generic LLVM 12.0.1)
v: 4.6 Mesa 21.2.0-devel direct render: Yes

In the repo list, I see the kisak-mesa-ppa and I'm wondering if you also have it installed. Maybe there is interference happening?

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Repos:
  Active apt repos in: /etc/apt/sources.list.d/amdgpu-pro-local.list 
  1: deb [ trusted=yes ] file:/var/opt/amdgpu-pro-local/ ./
  Active apt repos in: /etc/apt/sources.list.d/kisak-kisak-mesa-focal.list 
  1: deb http://ppa.launchpad.net/kisak/kisak-mesa/ubuntu focal main

[scholl36]

Thank you again for your response. Your help is appreciated.

I installed the latest kernel. In order to "trip" the black screen on demand, i run a game. Once i get into the actual gameplay, the black screen tripping again repeatedly until i quit the game.

I installed the AMD drivers but when that didn't work i posted a question on a you tube comment section of a trusted channel and the kisak mesa ppa drivers were recommended, so yes i did installed them too. Are you recommending keeping the AMD drivers and deleting kisak mesa ppa? if so, could you walk me through that process?

Thank you again,
Andrew

[SMG]

I installed the latest kernel. In order to "trip" the black screen on demand, i run a game. Once i get into the actual gameplay, the black screen tripping again repeatedly until i quit the game.

So this is not a general issue, but one which happens only when running certain programs?

I installed the AMD drivers but when that didn't work i posted a question on a you tube comment section of a trusted channel and the kisak mesa ppa drivers were recommended, so yes i did installed them too. Are you recommending keeping the AMD drivers and deleting kisak mesa ppa? if so, could you walk me through that process?

Kisak ppa has a very good reputation. However, usually when they are installed, the info in the renderer section of inxi says kisak. Since it does not, you may not be using those files. Did you install kisak before you installed the drivers from the AMD website?

It may be that whatever is the last program to install mesa drivers takes priority so there is no overlap. I do not know that for sure, but I thought the kisak ppa was already at a higher version than 21.2, so between that and the lack of the kisak name in inxi, I think you are using the AMD mesa.

At this point, I suggest taking a Timeshift snapshot and then uninstalling the kisak ppa (per their directions for removal) and then reinstalling the ppa and see if the output of inxi -Gx shows a change in the renderer.

I also think you may want to research what options there are related to graphics for the specific games that are having problems. There may be some tweaks which can help.