[SOLVED] XPS 9700 no more bluetooth since BIOS update

steph68 · Post by **steph68** » Wed Oct 20, 2021 3:12 pm

Hello,

I updated the bios to the last version, hoping it would help to solve my "no sound" issue but since, I bluetooth does not work anymore.

can someone help me ?

thanks

Larry78723 · Post by **Larry78723** » Wed Oct 20, 2021 3:50 pm

Please post an inxi -Fxpmzr report. This will give us a concise overview of your hardware and how Mint sees it per How to get help .

Here is how to generate the report and post it:
Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Copy the following code and paste into the terminal (Ctrl-Shft-V) then hit Enter/Return:

Code: Select all

inxi -Fxpmrz

exactly as it has been typed here.

Go to Edit, Select All, and then Copy, come back here, click on reply then code tags, </>, and then paste.
The results will help us to help you.

steph68 · Post by **steph68** » Wed Oct 20, 2021 4:27 pm

thanks, I was looking for the command to do that...

I can't see anything related to bluetooth, but it sees audio which I can't even open the sound applet...

Code: Select all

System:
  Kernel: 5.13.0-1010-oem x86_64 bits: 64 compiler: N/A 
  Desktop: Cinnamon 5.0.6 Distro: Linux Mint 20.2 Uma 
  base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: Dell product: XPS 17 9700 v: N/A serial: <filter> 
  Mobo: Dell model: 0CXCCY v: A03 serial: <filter> UEFI: Dell v: 1.9.2 
  date: 08/09/2021 
Battery:
  ID-1: BAT0 charge: 83.6 Wh condition: 83.6/95.1 Wh (88%) 
  model: SMP DELL 01RR3YM status: Full 
Memory:
  RAM: total: 31.11 GiB used: 1.75 GiB (5.6%) 
  RAM Report: 
  permissions: Unable to run dmidecode. Root privileges required. 
CPU:
  Topology: 8-Core model: Intel Core i7-10875H bits: 64 type: MT MCP 
  arch: N/A L2 cache: 16.0 MiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 73598 
  Speed: 900 MHz min/max: 800/5100 MHz Core speeds (MHz): 1: 1435 2: 1498 
  3: 900 4: 900 5: 900 6: 897 7: 881 8: 1031 9: 900 10: 887 11: 900 12: 924 
  13: 900 14: 900 15: 900 16: 946 
Graphics:
  Device-1: Intel UHD Graphics vendor: Dell driver: i915 v: kernel 
  bus ID: 00:02.0 
  Device-2: NVIDIA TU106 [GeForce RTX 2060] vendor: Dell driver: N/A 
  bus ID: 01:00.0 
  Display: x11 server: X.Org 1.20.11 driver: modesetting 
  unloaded: fbdev,vesa resolution: 3840x2400~60Hz 
  OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 21.0.3 
  direct render: Yes 
Audio:
  Device-1: Intel Comet Lake PCH cAVS vendor: Dell driver: N/A 
  bus ID: 00:1f.3 
  Device-2: NVIDIA TU106 High Definition Audio vendor: Dell driver: N/A 
  bus ID: 01:00.1 
  Sound Server: ALSA v: k5.13.0-1010-oem 
Network:
  Device-1: Intel Wi-Fi 6 AX201 vendor: Bigfoot Networks driver: iwlwifi 
  v: kernel port: 4000 bus ID: 00:14.3 
  IF: wlp0s20f3 state: up mac: <filter> 
  Device-2: Realtek RTL8152 Fast Ethernet Adapter type: USB driver: r8152 
  bus ID: 1-3.4:7 
  IF: enx00e04c361a11 state: down mac: <filter> 
Drives:
  Local Storage: total: 961.34 GiB used: 113.27 GiB (11.8%) 
  ID-1: /dev/nvme0n1 model: PC SN730 NVMe WDC 1024GB size: 953.87 GiB 
  ID-2: /dev/sda type: USB vendor: Generic model: Flash Disk size: 3.75 GiB 
  ID-3: /dev/sdb type: USB model: USB DISK 2.0 size: 3.72 GiB 
Partition:
  ID-1: / size: 486.69 GiB used: 110.83 GiB (22.8%) fs: ext4 
  dev: /dev/nvme0n1p7 
  ID-2: /boot/efi size: 146.0 MiB used: 126.6 MiB (86.7%) fs: vfat 
  dev: /dev/nvme0n1p1 
  ID-3: /media/stephane/CL\xc3\x89 USB raw size: 3.75 GiB 
  size: <superuser/root required> used: <superuser/root required> fs: vfat 
  dev: /dev/sda1 
  ID-4: /media/stephane/CLÉ USB size: 3.74 GiB used: 415.8 MiB (10.9%) 
  fs: vfat dev: /dev/sda1 
  ID-5: /media/stephane/LINUX MINT size: 3.72 GiB used: 1.91 GiB (51.4%) 
  fs: vfat dev: /dev/sdb1 
  ID-6: swap-1 size: 16.54 GiB used: 0 KiB (0.0%) fs: swap 
  dev: /dev/nvme0n1p8 
Sensors:
  System Temperatures: cpu: 53.0 C mobo: N/A 
  Fan Speeds (RPM): cpu: 0 fan-2: 0 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/boltgolt-howdy-focal.list 
  1: deb http://ppa.launchpad.net/boltgolt/howdy/ubuntu focal main
  No active apt repos in: /etc/apt/sources.list.d/cappelikan-ppa-focal.list 
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
  1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/mysql.list 
  1: deb http://repo.mysql.com/apt/ubuntu/ bionic mysql-apt-config
  2: deb http://repo.mysql.com/apt/ubuntu/ bionic mysql-5.7
  3: deb http://repo.mysql.com/apt/ubuntu/ bionic mysql-tools
  4: deb-src http://repo.mysql.com/apt/ubuntu/ bionic mysql-5.7
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com uma main upstream import backport
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/skype-stable.list 
  1: deb [arch=amd64] https://repo.skype.com/deb stable main
  Active apt repos in: /etc/apt/sources.list.d/teamviewer.list 
  1: deb https://linux.teamviewer.com/deb stable main
  Active apt repos in: /etc/apt/sources.list.d/vscode.list 
  1: deb [arch=amd64,arm64,armhf signed-by=/etc/apt/trusted.gpg.d/packages.microsoft.gpg] https://packages.microsoft.com/repos/code stable main
Info:
  Processes: 414 Uptime: 2m Init: systemd runlevel: 5 Compilers: gcc: 9.3.0 
  Shell: bash v: 5.0.17 inxi: 3.0.38

steph68 · Post by **steph68** » Thu Oct 21, 2021 2:47 am

In fact I have bluetooth but it's the mouse which does not want to connect anymore. Sound works.

steph68 · Post by **steph68** » Thu Oct 21, 2021 2:51 am

Here is an update of the system description showing the bluetooth

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System:    Kernel: 5.13.0-1010-oem x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 5.0.6 
           wm: muffin dm: LightDM Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: Dell product: XPS 17 9700 v: N/A serial: <filter> Chassis: 
           type: 10 serial: <filter> 
           Mobo: Dell model: 0CXCCY v: A03 serial: <filter> UEFI: Dell v: 1.9.2 date: 08/09/2021 
Battery:   ID-1: BAT0 charge: 79.0 Wh condition: 83.6/95.1 Wh (88%) volts: 12.7/11.4 
           model: SMP DELL 01RR3YM serial: <filter> status: Unknown 
CPU:       Topology: 8-Core model: Intel Core i7-10875H bits: 64 type: MT MCP arch: N/A 
           L2 cache: 16.0 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 73598 
           Speed: 3601 MHz min/max: 800/5100 MHz Core speeds (MHz): 1: 3600 2: 3600 3: 3601 
           4: 3600 5: 3600 6: 3600 7: 3601 8: 3600 9: 3601 10: 3600 11: 3601 12: 3602 13: 3600 
           14: 3600 15: 3600 16: 3600 
Graphics:  Device-1: Intel UHD Graphics vendor: Dell driver: i915 v: kernel bus ID: 00:02.0 
           chip ID: 8086:9bc4 
           Device-2: NVIDIA TU106 [GeForce RTX 2060] vendor: Dell driver: N/A bus ID: 01:00.0 
           chip ID: 10de:1f12 
           Display: x11 server: X.Org 1.20.11 driver: modesetting unloaded: fbdev,vesa 
           resolution: 3840x2400~60Hz 
           OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 21.0.3 
           direct render: Yes 
Audio:     Device-1: Intel Comet Lake PCH cAVS vendor: Dell driver: N/A bus ID: 00:1f.3 
           chip ID: 8086:06c8 
           Device-2: NVIDIA TU106 High Definition Audio vendor: Dell driver: N/A bus ID: 01:00.1 
           chip ID: 10de:10f9 
           Sound Server: ALSA v: k5.13.0-1010-oem 
Network:   Device-1: Intel Wi-Fi 6 AX201 vendor: Bigfoot Networks driver: iwlwifi v: kernel 
           port: 4000 bus ID: 00:14.3 chip ID: 8086:06f0 
           IF: wlp0s20f3 state: up mac: <filter> 
           Device-2: Realtek RTL8152 Fast Ethernet Adapter type: USB driver: r8152 bus ID: 1-8.4:6 
           chip ID: 0bda:8152 
           IF: enx00e04c361a11 state: down mac: <filter> 
           Device-3: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152 
           bus ID: 10-2.4:4 chip ID: 0bda:8153 
           IF: enxc025a52ede94 state: up speed: 1000 Mbps duplex: full mac: <filter> 
Drives:    Local Storage: total: 953.87 GiB used: 110.76 GiB (11.6%) 
           ID-1: /dev/nvme0n1 model: PC SN730 NVMe WDC 1024GB size: 953.87 GiB speed: 31.6 Gb/s 
           lanes: 4 serial: <filter> 
Partition: ID-1: / size: 486.69 GiB used: 110.63 GiB (22.7%) fs: ext4 dev: /dev/nvme0n1p7 
           ID-2: swap-1 size: 16.54 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/nvme0n1p8 
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 16 rev: 2.0 chip ID: 1d6b:0002 
           Device-1: 1-5:2 info: Microdia Integrated_Webcam_HD type: Video driver: uvcvideo 
           rev: 2.0 chip ID: 0c45:6a0c 
           Hub: 1-8:3 info: Genesys Logic 4-port hub ports: 4 rev: 2.1 chip ID: 05e3:0610 
           Device-2: 1-8.3:5 info: Maxxter type: Mouse driver: hid-generic,usbhid rev: 1.1 
           chip ID: 248a:8368 
           Device-3: 1-8.4:6 info: Realtek RTL8152 Fast Ethernet Adapter type: Network 
           driver: r8152 rev: 2.1 chip ID: 0bda:8152 
           Device-4: 1-14:4 info: Intel type: Bluetooth driver: btusb rev: 2.0 chip ID: 8087:0026 
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 10 rev: 3.1 chip ID: 1d6b:0003 
           Hub: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 chip ID: 1d6b:0003 
           Hub: 5-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 6-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 
           Hub: 7-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 8-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 
           Hub: 8-1:2 info: Genesys Logic Hub ports: 4 rev: 3.0 chip ID: 05e3:0612 
           Hub: 9-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 9-2:2 info: Realtek Dell dock ports: 5 rev: 2.1 chip ID: 0bda:5487 
           Hub: 9-2.3:3 info: Realtek ports: 6 rev: 2.1 chip ID: 0bda:5413 
           Device-5: 9-2.3.5:5 info: Dell type: HID driver: hid-generic,usbhid rev: 2.0 
           chip ID: 413c:b06f 
           Device-6: 9-2.5:4 info: Dell type: HID driver: hid-generic,usbhid rev: 2.0 
           chip ID: 413c:b06e 
           Hub: 10-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 
           Hub: 10-2:2 info: Realtek Dell dock ports: 4 rev: 3.1 chip ID: 0bda:0487 
           Hub: 10-2.3:3 info: Realtek ports: 4 rev: 3.1 chip ID: 0bda:0413 
           Device-7: 10-2.4:4 info: Realtek RTL8153 Gigabit Ethernet Adapter type: Network 
           driver: r8152 rev: 3.0 chip ID: 0bda:8153 
Sensors:   System Temperatures: cpu: 54.0 C mobo: N/A 
           Fan Speeds (RPM): cpu: 0 fan-2: 0 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/boltgolt-howdy-focal.list 
           1: deb http: //ppa.launchpad.net/boltgolt/howdy/ubuntu focal main
           No active apt repos in: /etc/apt/sources.list.d/cappelikan-ppa-focal.list 
           Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
           1: deb [arch=amd64] http: //dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/mysql.list 
           1: deb http: //repo.mysql.com/apt/ubuntu/ bionic mysql-apt-config
           2: deb http: //repo.mysql.com/apt/ubuntu/ bionic mysql-5.7
           3: deb http: //repo.mysql.com/apt/ubuntu/ bionic mysql-tools
           4: deb-src http: //repo.mysql.com/apt/ubuntu/ bionic mysql-5.7
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http: //packages.linuxmint.com uma main upstream import backport
           2: deb http: //archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http: //archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http: //archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ focal partner
         Active apt repos in: /etc/apt/sources.list.d/skype-stable.list 
           1: deb [arch=amd64] https: //repo.skype.com/deb stable main
           Active apt repos in: /etc/apt/sources.list.d/teamviewer.list 
           1: deb https: //linux.teamviewer.com/deb stable main
           Active apt repos in: /etc/apt/sources.list.d/vscode.list 
           1: deb [arch=amd64,arm64,armhf signed-by=/etc/apt/trusted.gpg.d/packages.microsoft.gpg] https: //packages.microsoft.com/repos/code stable main
Info:      Processes: 389 Uptime: 9m Memory: 31.11 GiB used: 2.87 GiB (9.2%) Init: systemd v: 245 
           runlevel: 5 Compilers: gcc: 9.3.0 alt: 8/9 Client: Unknown python3.8 client 
           inxi: 3.0.38

steph68 · Post by **steph68** » Thu Oct 21, 2021 5:53 am

Fixed...

First I disabled the faststart in windows (got a dual boot). Then I used bluetoothctl to remove, and add again the mouse. I saw something unexpected (to me) the uid of the mouse changed on one digit.

Before using bluetoothctl I suggest to close all bluetooth applets, otherwise the scan stays on which causes visual noise in the process.

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bluetoothctl

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scan off

Remove all unnecessary devices

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remove <ID>

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scan on

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connect <ID>

Then you probably have authorization screen to confirm the pairing.

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