Hello,
I updated the bios to the last version, hoping it would help to solve my "no sound" issue but since, I bluetooth does not work anymore.
can someone help me ?
thanks
[SOLVED] XPS 9700 no more bluetooth since BIOS update
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[SOLVED] XPS 9700 no more bluetooth since BIOS update
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Running Mint on XPS9700
- Larry78723
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- Joined: Wed Jan 09, 2019 7:01 pm
- Location: Jasper County, SC, USA
Re: XPS 9700 no more bluetooth since BIOS update
Please post an
Here is how to generate the report and post it:
Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Copy the following code and paste into the terminal (Ctrl-Shft-V) then hit Enter/Return:
exactly as it has been typed here.
Go to Edit, Select All, and then Copy, come back here, click on reply then code tags, </>, and then paste.
The results will help us to help you.
inxi -Fxpmzr
report. This will give us a concise overview of your hardware and how Mint sees it per How to get help . Here is how to generate the report and post it:
Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Copy the following code and paste into the terminal (Ctrl-Shft-V) then hit Enter/Return:
Code: Select all
inxi -Fxpmrz
Go to Edit, Select All, and then Copy, come back here, click on reply then code tags, </>, and then paste.
The results will help us to help you.
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Re: XPS 9700 no more bluetooth since BIOS update
thanks, I was looking for the command to do that...
I can't see anything related to bluetooth, but it sees audio which I can't even open the sound applet...
I can't see anything related to bluetooth, but it sees audio which I can't even open the sound applet...
Code: Select all
System:
Kernel: 5.13.0-1010-oem x86_64 bits: 64 compiler: N/A
Desktop: Cinnamon 5.0.6 Distro: Linux Mint 20.2 Uma
base: Ubuntu 20.04 focal
Machine:
Type: Laptop System: Dell product: XPS 17 9700 v: N/A serial: <filter>
Mobo: Dell model: 0CXCCY v: A03 serial: <filter> UEFI: Dell v: 1.9.2
date: 08/09/2021
Battery:
ID-1: BAT0 charge: 83.6 Wh condition: 83.6/95.1 Wh (88%)
model: SMP DELL 01RR3YM status: Full
Memory:
RAM: total: 31.11 GiB used: 1.75 GiB (5.6%)
RAM Report:
permissions: Unable to run dmidecode. Root privileges required.
CPU:
Topology: 8-Core model: Intel Core i7-10875H bits: 64 type: MT MCP
arch: N/A L2 cache: 16.0 MiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 73598
Speed: 900 MHz min/max: 800/5100 MHz Core speeds (MHz): 1: 1435 2: 1498
3: 900 4: 900 5: 900 6: 897 7: 881 8: 1031 9: 900 10: 887 11: 900 12: 924
13: 900 14: 900 15: 900 16: 946
Graphics:
Device-1: Intel UHD Graphics vendor: Dell driver: i915 v: kernel
bus ID: 00:02.0
Device-2: NVIDIA TU106 [GeForce RTX 2060] vendor: Dell driver: N/A
bus ID: 01:00.0
Display: x11 server: X.Org 1.20.11 driver: modesetting
unloaded: fbdev,vesa resolution: 3840x2400~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 21.0.3
direct render: Yes
Audio:
Device-1: Intel Comet Lake PCH cAVS vendor: Dell driver: N/A
bus ID: 00:1f.3
Device-2: NVIDIA TU106 High Definition Audio vendor: Dell driver: N/A
bus ID: 01:00.1
Sound Server: ALSA v: k5.13.0-1010-oem
Network:
Device-1: Intel Wi-Fi 6 AX201 vendor: Bigfoot Networks driver: iwlwifi
v: kernel port: 4000 bus ID: 00:14.3
IF: wlp0s20f3 state: up mac: <filter>
Device-2: Realtek RTL8152 Fast Ethernet Adapter type: USB driver: r8152
bus ID: 1-3.4:7
IF: enx00e04c361a11 state: down mac: <filter>
Drives:
Local Storage: total: 961.34 GiB used: 113.27 GiB (11.8%)
ID-1: /dev/nvme0n1 model: PC SN730 NVMe WDC 1024GB size: 953.87 GiB
ID-2: /dev/sda type: USB vendor: Generic model: Flash Disk size: 3.75 GiB
ID-3: /dev/sdb type: USB model: USB DISK 2.0 size: 3.72 GiB
Partition:
ID-1: / size: 486.69 GiB used: 110.83 GiB (22.8%) fs: ext4
dev: /dev/nvme0n1p7
ID-2: /boot/efi size: 146.0 MiB used: 126.6 MiB (86.7%) fs: vfat
dev: /dev/nvme0n1p1
ID-3: /media/stephane/CL\xc3\x89 USB raw size: 3.75 GiB
size: <superuser/root required> used: <superuser/root required> fs: vfat
dev: /dev/sda1
ID-4: /media/stephane/CLÉ USB size: 3.74 GiB used: 415.8 MiB (10.9%)
fs: vfat dev: /dev/sda1
ID-5: /media/stephane/LINUX MINT size: 3.72 GiB used: 1.91 GiB (51.4%)
fs: vfat dev: /dev/sdb1
ID-6: swap-1 size: 16.54 GiB used: 0 KiB (0.0%) fs: swap
dev: /dev/nvme0n1p8
Sensors:
System Temperatures: cpu: 53.0 C mobo: N/A
Fan Speeds (RPM): cpu: 0 fan-2: 0
Repos:
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/boltgolt-howdy-focal.list
1: deb http://ppa.launchpad.net/boltgolt/howdy/ubuntu focal main
No active apt repos in: /etc/apt/sources.list.d/cappelikan-ppa-focal.list
Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
Active apt repos in: /etc/apt/sources.list.d/mysql.list
1: deb http://repo.mysql.com/apt/ubuntu/ bionic mysql-apt-config
2: deb http://repo.mysql.com/apt/ubuntu/ bionic mysql-5.7
3: deb http://repo.mysql.com/apt/ubuntu/ bionic mysql-tools
4: deb-src http://repo.mysql.com/apt/ubuntu/ bionic mysql-5.7
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com uma main upstream import backport
2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
6: deb http://archive.canonical.com/ubuntu/ focal partner
Active apt repos in: /etc/apt/sources.list.d/skype-stable.list
1: deb [arch=amd64] https://repo.skype.com/deb stable main
Active apt repos in: /etc/apt/sources.list.d/teamviewer.list
1: deb https://linux.teamviewer.com/deb stable main
Active apt repos in: /etc/apt/sources.list.d/vscode.list
1: deb [arch=amd64,arm64,armhf signed-by=/etc/apt/trusted.gpg.d/packages.microsoft.gpg] https://packages.microsoft.com/repos/code stable main
Info:
Processes: 414 Uptime: 2m Init: systemd runlevel: 5 Compilers: gcc: 9.3.0
Shell: bash v: 5.0.17 inxi: 3.0.38
Running Mint on XPS9700
Re: XPS 9700 no more bluetooth since BIOS update
In fact I have bluetooth but it's the mouse which does not want to connect anymore. Sound works.
Running Mint on XPS9700
Re: XPS 9700 no more bluetooth since BIOS update
Here is an update of the system description showing the bluetooth
Code: Select all
System: Kernel: 5.13.0-1010-oem x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 5.0.6
wm: muffin dm: LightDM Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal
Machine: Type: Laptop System: Dell product: XPS 17 9700 v: N/A serial: <filter> Chassis:
type: 10 serial: <filter>
Mobo: Dell model: 0CXCCY v: A03 serial: <filter> UEFI: Dell v: 1.9.2 date: 08/09/2021
Battery: ID-1: BAT0 charge: 79.0 Wh condition: 83.6/95.1 Wh (88%) volts: 12.7/11.4
model: SMP DELL 01RR3YM serial: <filter> status: Unknown
CPU: Topology: 8-Core model: Intel Core i7-10875H bits: 64 type: MT MCP arch: N/A
L2 cache: 16.0 MiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 73598
Speed: 3601 MHz min/max: 800/5100 MHz Core speeds (MHz): 1: 3600 2: 3600 3: 3601
4: 3600 5: 3600 6: 3600 7: 3601 8: 3600 9: 3601 10: 3600 11: 3601 12: 3602 13: 3600
14: 3600 15: 3600 16: 3600
Graphics: Device-1: Intel UHD Graphics vendor: Dell driver: i915 v: kernel bus ID: 00:02.0
chip ID: 8086:9bc4
Device-2: NVIDIA TU106 [GeForce RTX 2060] vendor: Dell driver: N/A bus ID: 01:00.0
chip ID: 10de:1f12
Display: x11 server: X.Org 1.20.11 driver: modesetting unloaded: fbdev,vesa
resolution: 3840x2400~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 21.0.3
direct render: Yes
Audio: Device-1: Intel Comet Lake PCH cAVS vendor: Dell driver: N/A bus ID: 00:1f.3
chip ID: 8086:06c8
Device-2: NVIDIA TU106 High Definition Audio vendor: Dell driver: N/A bus ID: 01:00.1
chip ID: 10de:10f9
Sound Server: ALSA v: k5.13.0-1010-oem
Network: Device-1: Intel Wi-Fi 6 AX201 vendor: Bigfoot Networks driver: iwlwifi v: kernel
port: 4000 bus ID: 00:14.3 chip ID: 8086:06f0
IF: wlp0s20f3 state: up mac: <filter>
Device-2: Realtek RTL8152 Fast Ethernet Adapter type: USB driver: r8152 bus ID: 1-8.4:6
chip ID: 0bda:8152
IF: enx00e04c361a11 state: down mac: <filter>
Device-3: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152
bus ID: 10-2.4:4 chip ID: 0bda:8153
IF: enxc025a52ede94 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives: Local Storage: total: 953.87 GiB used: 110.76 GiB (11.6%)
ID-1: /dev/nvme0n1 model: PC SN730 NVMe WDC 1024GB size: 953.87 GiB speed: 31.6 Gb/s
lanes: 4 serial: <filter>
Partition: ID-1: / size: 486.69 GiB used: 110.63 GiB (22.7%) fs: ext4 dev: /dev/nvme0n1p7
ID-2: swap-1 size: 16.54 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/nvme0n1p8
USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 16 rev: 2.0 chip ID: 1d6b:0002
Device-1: 1-5:2 info: Microdia Integrated_Webcam_HD type: Video driver: uvcvideo
rev: 2.0 chip ID: 0c45:6a0c
Hub: 1-8:3 info: Genesys Logic 4-port hub ports: 4 rev: 2.1 chip ID: 05e3:0610
Device-2: 1-8.3:5 info: Maxxter type: Mouse driver: hid-generic,usbhid rev: 1.1
chip ID: 248a:8368
Device-3: 1-8.4:6 info: Realtek RTL8152 Fast Ethernet Adapter type: Network
driver: r8152 rev: 2.1 chip ID: 0bda:8152
Device-4: 1-14:4 info: Intel type: Bluetooth driver: btusb rev: 2.0 chip ID: 8087:0026
Hub: 2-0:1 info: Full speed (or root) Hub ports: 10 rev: 3.1 chip ID: 1d6b:0003
Hub: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002
Hub: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 chip ID: 1d6b:0003
Hub: 5-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002
Hub: 6-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003
Hub: 7-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002
Hub: 8-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003
Hub: 8-1:2 info: Genesys Logic Hub ports: 4 rev: 3.0 chip ID: 05e3:0612
Hub: 9-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002
Hub: 9-2:2 info: Realtek Dell dock ports: 5 rev: 2.1 chip ID: 0bda:5487
Hub: 9-2.3:3 info: Realtek ports: 6 rev: 2.1 chip ID: 0bda:5413
Device-5: 9-2.3.5:5 info: Dell type: HID driver: hid-generic,usbhid rev: 2.0
chip ID: 413c:b06f
Device-6: 9-2.5:4 info: Dell type: HID driver: hid-generic,usbhid rev: 2.0
chip ID: 413c:b06e
Hub: 10-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003
Hub: 10-2:2 info: Realtek Dell dock ports: 4 rev: 3.1 chip ID: 0bda:0487
Hub: 10-2.3:3 info: Realtek ports: 4 rev: 3.1 chip ID: 0bda:0413
Device-7: 10-2.4:4 info: Realtek RTL8153 Gigabit Ethernet Adapter type: Network
driver: r8152 rev: 3.0 chip ID: 0bda:8153
Sensors: System Temperatures: cpu: 54.0 C mobo: N/A
Fan Speeds (RPM): cpu: 0 fan-2: 0
Repos: No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/boltgolt-howdy-focal.list
1: deb http: //ppa.launchpad.net/boltgolt/howdy/ubuntu focal main
No active apt repos in: /etc/apt/sources.list.d/cappelikan-ppa-focal.list
Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
1: deb [arch=amd64] http: //dl.google.com/linux/chrome/deb/ stable main
Active apt repos in: /etc/apt/sources.list.d/mysql.list
1: deb http: //repo.mysql.com/apt/ubuntu/ bionic mysql-apt-config
2: deb http: //repo.mysql.com/apt/ubuntu/ bionic mysql-5.7
3: deb http: //repo.mysql.com/apt/ubuntu/ bionic mysql-tools
4: deb-src http: //repo.mysql.com/apt/ubuntu/ bionic mysql-5.7
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //packages.linuxmint.com uma main upstream import backport
2: deb http: //archive.ubuntu.com/ubuntu focal main restricted universe multiverse
3: deb http: //archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
4: deb http: //archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
6: deb http: //archive.canonical.com/ubuntu/ focal partner
Active apt repos in: /etc/apt/sources.list.d/skype-stable.list
1: deb [arch=amd64] https: //repo.skype.com/deb stable main
Active apt repos in: /etc/apt/sources.list.d/teamviewer.list
1: deb https: //linux.teamviewer.com/deb stable main
Active apt repos in: /etc/apt/sources.list.d/vscode.list
1: deb [arch=amd64,arm64,armhf signed-by=/etc/apt/trusted.gpg.d/packages.microsoft.gpg] https: //packages.microsoft.com/repos/code stable main
Info: Processes: 389 Uptime: 9m Memory: 31.11 GiB used: 2.87 GiB (9.2%) Init: systemd v: 245
runlevel: 5 Compilers: gcc: 9.3.0 alt: 8/9 Client: Unknown python3.8 client
inxi: 3.0.38
Running Mint on XPS9700
[SOLVED] XPS 9700 no more bluetooth since BIOS update
Fixed...
First I disabled the faststart in windows (got a dual boot). Then I used bluetoothctl to remove, and add again the mouse. I saw something unexpected (to me) the uid of the mouse changed on one digit.
Before using bluetoothctl I suggest to close all bluetooth applets, otherwise the scan stays on which causes visual noise in the process.
Remove all unnecessary devices
Then you probably have authorization screen to confirm the pairing.
First I disabled the faststart in windows (got a dual boot). Then I used bluetoothctl to remove, and add again the mouse. I saw something unexpected (to me) the uid of the mouse changed on one digit.
Before using bluetoothctl I suggest to close all bluetooth applets, otherwise the scan stays on which causes visual noise in the process.
Code: Select all
bluetoothctl
Code: Select all
scan off
Code: Select all
remove <ID>
Code: Select all
scan on
Code: Select all
connect <ID>
Then you probably have authorization screen to confirm the pairing.
Running Mint on XPS9700