Questions about hardware, drivers and peripherals
Forum rules
Before you post read
how to get help . Topics in this forum are automatically closed 6 months after creation.
Bnof007
Level 1
Posts: 7 Joined: Mon Nov 29, 2021 7:31 am
Post
by Bnof007 » Mon Nov 29, 2021 7:24 pm
Hello!
It's my first time using Linux, I found the Mint distro good and lightweight for me. Well, I've installed the Xfce version, I don't know if it has something to do with my problem. Does it have touchpad and built-in keyboard support?
Here is the system info:
Code: Select all
System: Kernel: 5.4.0-90-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Xfce 4.16.0
tk: Gtk 3.24.20 wm: xfwm4 dm: LightDM Distro: Linux Mint 20.2 Uma
base: Ubuntu 20.04 focal
Machine: Type: Laptop System: Acer product: Aspire 4553 v: N/A serial: <filter> Chassis:
type: 10 serial: <filter>
Mobo: Acer model: JV41_DN serial: <filter> BIOS: Phoenix v: 1.14 date: 06/30/2010
Battery: ID-1: BAT1 charge: 20.7 Wh condition: 20.7/47.5 Wh (44%) volts: 11.8/10.8
model: PANASONIC AS10B51 serial: <filter> status: Discharging
CPU: Topology: Dual Core model: AMD Athlon II P320 bits: 64 type: MCP arch: K10 rev: 3
L2 cache: 1024 KiB
flags: lm nx pae sse sse2 sse3 sse4a svm bogomips: 8379
Speed: 1500 MHz min/max: 800/2100 MHz Core speeds (MHz): 1: 1500 2: 2100
Graphics: Device-1: AMD RS880M [Mobility Radeon HD 4225/4250] vendor: Acer Incorporated ALI
driver: radeon v: kernel bus ID: 01:05.0 chip ID: 1002:9712
Display: x11 server: X.Org 1.20.11 driver: ati,radeon unloaded: fbdev,modesetting,vesa
resolution: 1366x768~60Hz
OpenGL: renderer: AMD RS880 (DRM 2.50.0 / 5.4.0-90-generic LLVM 12.0.0)
v: 3.3 Mesa 21.0.3 compat-v: 3.0 direct render: Yes
Audio: Device-1: AMD SBx00 Azalia vendor: Acer Incorporated ALI driver: snd_hda_intel
v: kernel bus ID: 00:14.2 chip ID: 1002:4383
Device-2: AMD RS880 HDMI Audio [Radeon HD 4200 Series] driver: snd_hda_intel v: kernel
bus ID: 01:05.1 chip ID: 1002:970f
Sound Server: ALSA v: k5.4.0-90-generic
Network: Device-1: Qualcomm Atheros AR8151 v1.0 Gigabit Ethernet vendor: Acer Incorporated ALI
driver: atl1c v: 1.0.1.1-NAPI port: a000 bus ID: 02:00.0 chip ID: 1969:1073
IF: enp2s0 state: down mac: <filter>
Device-2: Broadcom and subsidiaries BCM43225 802.11b/g/n
vendor: Foxconn T77H103.00 Wireless Half-size Mini PCIe Card driver: wl v: kernel
port: a000 bus ID: 03:00.0 chip ID: 14e4:4357
IF: wlp3s0 state: up mac: <filter>
Drives: Local Storage: total: 298.09 GiB used: 16.19 GiB (5.4%)
ID-1: /dev/sda vendor: Hitachi model: HTS545032B9A300 size: 298.09 GiB speed: 3.0 Gb/s
serial: <filter>
Partition: ID-1: / size: 291.92 GiB used: 16.19 GiB (5.5%) fs: ext4 dev: /dev/sda5
USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 5 rev: 2.0 chip ID: 1d6b:0002
Hub: 2-0:1 info: Full speed (or root) Hub ports: 5 rev: 2.0 chip ID: 1d6b:0002
Hub: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002
Device-1: 3-4:2 info: Suyin 1.3M WebCam (notebook emachines E730 Acer sub-brand)
type: Video driver: uvcvideo rev: 2.0 chip ID: 064e:a219
Hub: 4-0:1 info: Full speed (or root) Hub ports: 5 rev: 1.1 chip ID: 1d6b:0001
Device-2: 4-1:2 info: SHARKOON 2.4G Mouse type: Mouse driver: hid-generic,usbhid
rev: 1.1 chip ID: 1ea7:0064
Hub: 5-0:1 info: Full speed (or root) Hub ports: 5 rev: 1.1 chip ID: 1d6b:0001
Device-3: 5-4:2 info: SiGma Micro Keyboard TRACER Gamma Ivory type: Keyboard,HID
driver: hid-generic,usbhid rev: 1.1 chip ID: 1c4f:0002
Hub: 6-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
Hub: 7-0:1 info: Full speed (or root) Hub ports: 4 rev: 1.1 chip ID: 1d6b:0001
Sensors: System Temperatures: cpu: 65.4 C mobo: N/A
Fan Speeds (RPM): N/A
Repos: No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //mint-packages.c3sl.ufpr.br uma main upstream import backport
2: deb http: //ubuntu.c3sl.ufpr.br/ubuntu focal main restricted universe multiverse
3: deb http: //ubuntu.c3sl.ufpr.br/ubuntu focal-updates main restricted universe multiverse
4: deb http: //ubuntu.c3sl.ufpr.br/ubuntu focal-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
6: deb http: //archive.canonical.com/ubuntu/ focal partner
Info: Processes: 176 Uptime: 12m Memory: 2.68 GiB used: 1.04 GiB (38.8%) Init: systemd v: 245
runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Client: Unknown python3.8 client inxi: 3.0.38
I did some search related to this problem, tried some possible solutions and nothing worked for me.
Thanks for any help!
[Edit] I've noticed that my "Mouse and Touchpad" application doesn't have the "touchpad tab"...
Attachments
Last edited by
LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
SMG
Level 25
Posts: 31988 Joined: Sun Jul 26, 2020 6:15 pm
Location: USA
Post
by SMG » Sun Dec 05, 2021 4:48 pm
Bnof007 wrote: ⤴ Mon Nov 29, 2021 7:24 pm I did some search related to this problem, tried some possible solutions and nothing worked for me.
Could you please let us know what you tried.
Also, please open a terminal and let us know what the output of
xinput
is.
A woman typing on a laptop with LM20.3 Cinnamon.
Bnof007
Level 1
Posts: 7 Joined: Mon Nov 29, 2021 7:31 am
Post
by Bnof007 » Mon Dec 06, 2021 8:23 pm
Code: Select all
user:~$ xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ 2.4G Mouse id=10 [slave pointer (2)]
⎜ ↳ SIGMACHIP USB Keyboard Consumer Control id=12 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Video Bus id=7 [slave keyboard (3)]
↳ Power Button id=8 [slave keyboard (3)]
↳ Sleep Button id=9 [slave keyboard (3)]
↳ SIGMACHIP USB Keyboard id=11 [slave keyboard (3)]
↳ SIGMACHIP USB Keyboard System Control id=13 [slave keyboard (3)]
↳ 1.3M WebCam: 1.3M WebCam id=14 [slave keyboard (3)]
↳ Acer WMI hotkeys id=15 [slave keyboard (3)]
↳ SIGMACHIP USB Keyboard Consumer Control id=16 [slave keyboard (3)]
user:~$
Could you please let us know what you tried
I've tried this:
"1. sudo apt update
2. sudo apt install xserver-xorg-input-synaptics
3. sudo apt update
4. sudo apt purge --auto-remove xserver-xorg-input-all && sudo apt install xserver-xorg-input-all
4.1. confirm action with Y upper-case
5. sudo apt update
6. sudo reboot"
I've tried to follow this another tutorial (in PT-BR), but I didn't understand some steps
https://www.vivaolinux.com.br/dica/Faze ... r-no-Linux
SMG
Level 25
Posts: 31988 Joined: Sun Jul 26, 2020 6:15 pm
Location: USA
Post
by SMG » Mon Dec 06, 2021 9:09 pm
Bnof007 wrote: ⤴ Mon Dec 06, 2021 8:23 pm
Code: Select all
user:~$ xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ 2.4G Mouse id=10 [slave pointer (2)]
⎜ ↳ SIGMACHIP USB Keyboard Consumer Control id=12 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Video Bus id=7 [slave keyboard (3)]
↳ Power Button id=8 [slave keyboard (3)]
↳ Sleep Button id=9 [slave keyboard (3)]
↳ SIGMACHIP USB Keyboard id=11 [slave keyboard (3)]
↳ SIGMACHIP USB Keyboard System Control id=13 [slave keyboard (3)]
↳ 1.3M WebCam: 1.3M WebCam id=14 [slave keyboard (3)]
↳ Acer WMI hotkeys id=15 [slave keyboard (3)]
↳ SIGMACHIP USB Keyboard Consumer Control id=16 [slave keyboard (3)]
user:~$
There is a difference between the touchpad and keyboard not working even though they show up in the system as being available and them not even showing up in the output. If they do not show up in the output, then it does not matter what driver you install because there is nothing for the driver to work with.
The only keyboard or mouse showing up in your output are the external ones you are using.
Does the keyboard and/or touchpad work if you go into the BIOS/UEFI of the computer? In other words, do you know for sure the keyboard actually works?
I found several threads on the Acer website where people were having problems with their keyboards not working--and that was in Windows.
A woman typing on a laptop with LM20.3 Cinnamon.
Bnof007
Level 1
Posts: 7 Joined: Mon Nov 29, 2021 7:31 am
Post
by Bnof007 » Wed Dec 08, 2021 7:40 am
Does the keyboard and/or touchpad work if you go into the BIOS/UEFI of the computer? In other words, do you know for sure the keyboard actually works?
When it had Windows installed both keyboard and touchpad worked normally.
This time I've recorded a video booting the notebook (sorry for the awful quality!!
):
https://youtu.be/TEgAPfSEMNc
SMG
Level 25
Posts: 31988 Joined: Sun Jul 26, 2020 6:15 pm
Location: USA
Post
by SMG » Wed Dec 08, 2021 5:10 pm
Bnof007 wrote: ⤴ Wed Dec 08, 2021 7:40 am
Does the keyboard and/or touchpad work if you go into the BIOS/UEFI of the computer? In other words, do you know for sure the keyboard actually works?
When it had Windows installed both keyboard and touchpad worked normally.
This time I've recorded a video booting the notebook (sorry for the awful quality!!
):
https://youtu.be/TEgAPfSEMNc I believe you. I just wanted to make sure we were not trying to do the impossible.
I really do not know what might be happening, but I searched and found a couple of ideas to try.
This is an older link
Keyboard doesn't works on XFCE (but it works!)? , but the person installed
xserver-xorg-input-libinput
and the keyboard started working.
And this even older thread
https://forums.kali.org/showthread.php?29206-Kali2-Xfce-Keyboard-stops-working mentions something about a "slow keys" setting in Xfce. This is the first time I've heard of such a thing and do not know if it might relate to the issue you are seeing.
A woman typing on a laptop with LM20.3 Cinnamon.
Bnof007
Level 1
Posts: 7 Joined: Mon Nov 29, 2021 7:31 am
Post
by Bnof007 » Thu Dec 09, 2021 7:35 pm
I don't know what happened... lol
Well, this weekend I'll install the LM Mate version, I hope it solves this issue... =)
Thanks for all your effort!! If the issue will be solved or not I'll post here!
Bnof007
Level 1
Posts: 7 Joined: Mon Nov 29, 2021 7:31 am
Post
by Bnof007 » Tue Dec 14, 2021 4:22 pm
Well, this weekend I'll install the LM Mate version, I hope it solves this issue... =)
Nope, it didn't work too.
SMG
Level 25
Posts: 31988 Joined: Sun Jul 26, 2020 6:15 pm
Location: USA
Post
by SMG » Tue Dec 14, 2021 6:55 pm
There is a kernel parameter
i8042.dumbkbd=1
which might help this situation.
You can use the following information
How to add a kernel parameter to temporarily or permanently add the parameter. If you add it temporarily and it does not work, you just need to reboot to clear it from the system.
A woman typing on a laptop with LM20.3 Cinnamon.