[SOLVED] Touchpad not working on Acer Nitro 5

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ItsJohnny
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[SOLVED] Touchpad not working on Acer Nitro 5

Post by ItsJohnny »

Okay, here's the deal: I've bought a brand spanking new Acer Nitro 5 AN515-57, installed Linux Mint 20.2 Uma with Cinnamon, and my touchpad isn't working.

It's definitely detected:

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$ xinput list
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ Logitech USB Optical Mouse              	id=10	[slave  pointer  (2)]
⎜   ↳ ETPS/2 Elantech Touchpad                	id=16	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Acer Wireless Radio Control             	id=6	[slave  keyboard (3)]
    ↳ Power Button                            	id=7	[slave  keyboard (3)]
    ↳ Power Button                            	id=8	[slave  keyboard (3)]
    ↳ Sleep Button                            	id=9	[slave  keyboard (3)]
    ↳ SINO WEALTH USB KEYBOARD                	id=11	[slave  keyboard (3)]
    ↳ SINO WEALTH USB KEYBOARD Consumer Control	id=12	[slave  keyboard (3)]
    ↳ SINO WEALTH USB KEYBOARD System Control 	id=13	[slave  keyboard (3)]
    ↳ HD User Facing: HD User Facing          	id=14	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=15	[slave  keyboard (3)]
    ↳ Acer WMI hotkeys
I've tried the usual stuff, ie. installing the synaptics and evdev drivers, up- and downgrading the kernel, tweaking the GRUB_CMDLINE_LINU_DEFAULT, but to no avail. Please help.

Here's my system info:

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$ inxi -Fxxrzc0
System:    Kernel: 5.4.0-91-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 5.0.7 wm: muffin dm: LightDM 
           Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: Acer product: Nitro AN515-57 v: V1.04 serial: <filter> 
           Mobo: TGL model: Scala_TLS v: V1.04 serial: <filter> UEFI: Insyde v: 1.04 date: 05/11/2021 
Battery:   ID-1: BAT1 charge: 54.9 Wh condition: 54.9/57.5 Wh (95%) volts: 17.4/15.4 model: LGC AP18E8M serial: <filter> 
           status: Full 
CPU:       Topology: 6-Core model: 11th Gen Intel Core i5-11400H bits: 64 type: MT MCP arch: N/A L2 cache: 12.0 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 64512 
           Speed: 985 MHz min/max: 800/4500 MHz Core speeds (MHz): 1: 790 2: 801 3: 800 4: 801 5: 850 6: 1019 7: 801 8: 801 
           9: 800 10: 801 11: 914 12: 1067 
Graphics:  Device-1: Intel vendor: Acer Incorporated ALI driver: N/A bus ID: 00:02.0 chip ID: 8086:9a68 
           Device-2: NVIDIA vendor: Acer Incorporated ALI driver: N/A bus ID: 01:00.0 chip ID: 10de:25a0 
           Display: x11 server: X.Org 1.20.13 driver: fbdev unloaded: modesetting,vesa resolution: 1920x1080~77Hz 
           OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.0.3 compat-v: 3.1 direct render: Yes 
Audio:     Device-1: Intel driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:43c8 
           Device-2: NVIDIA vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel bus ID: 01:00.1 chip ID: 10de:2291 
           Sound Server: ALSA v: k5.4.0-91-generic 
Network:   Device-1: Intel vendor: Bigfoot Networks driver: iwlwifi v: kernel port: 5000 bus ID: 00:14.3 chip ID: 8086:43f0 
           IF: wlp0s20f3 state: up mac: <filter> 
           Device-2: Realtek vendor: Acer Incorporated ALI driver: r8169 v: kernel port: 3000 bus ID: 2d:00.0 
           chip ID: 10ec:2600 
           IF: enp45s0 state: down mac: <filter> 
Drives:    Local Storage: total: 1.38 TiB used: 31.18 GiB (2.2%) 
           ID-1: /dev/nvme0n1 vendor: SK Hynix model: HFM512GD3JX016N size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 
           serial: <filter> 
           ID-2: /dev/sda vendor: Seagate model: ST1000LM048-2E7172 size: 931.51 GiB speed: 6.0 Gb/s serial: <filter> 
Partition: ID-1: / size: 46.68 GiB used: 8.25 GiB (17.7%) fs: ext4 dev: /dev/nvme0n1p2 
           ID-2: /home size: 320.04 GiB used: 22.93 GiB (7.2%) fs: ext4 dev: /dev/nvme0n1p4 
           ID-3: swap-1 size: 7.63 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/nvme0n1p1 
Sensors:   System Temperatures: cpu: 34.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http://packages.linuxmint.com uma main upstream import backport #id:linuxmint_main
           2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:      Processes: 274 Uptime: 1h 06m Memory: 31.15 GiB used: 1.04 GiB (3.3%) Init: systemd v: 245 runlevel: 5 Compilers: 
           gcc: 9.3.0 alt: 9 Shell: bash v: 5.0.17 running in: gnome-terminal inxi: 3.0.38
Just in case, I have disabled the secure boot:

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$ mokutil --sb-state
SecureBoot disabled
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
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Moem
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Re: Touchpad not working on Acer Nitro 5

Post by Moem »

brand spanking new => Try a newer kernel.
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ItsJohnny
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Re: Touchpad not working on Acer Nitro 5

Post by ItsJohnny »

brand spanking new => Try a newer kernel.
Tried, as already mentioned - and ran into even more problems. Touchpad didn't work.
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ItsJohnny
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Re: Touchpad not working on Acer Nitro 5

Post by ItsJohnny »

Moem wrote: ⤴Fri Dec 24, 2021 10:27 am brand spanking new => Try a newer kernel.
Tried the 5.13.0-22-generic, and not only my touchpad doesn't work, my WiFi doesn't either. I tried tethering from my phone, but again, no bueno.
Here's my inxi -Fxxrzc0 output on 5.13:

Code: Select all

System:    Kernel: 5.13.0-22-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 5.0.7 wm: muffin dm: LightDM 
           Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: Acer product: Nitro AN515-57 v: V1.04 serial: <filter> 
           Mobo: TGL model: Scala_TLS v: V1.04 serial: <filter> UEFI: Insyde v: 1.04 date: 05/11/2021 
Battery:   ID-1: BAT1 charge: 54.9 Wh condition: 54.9/57.5 Wh (95%) volts: 17.4/15.4 model: LGC AP18E8M serial: <filter> 
           status: Full 
CPU:       Topology: 6-Core model: 11th Gen Intel Core i5-11400H bits: 64 type: MT MCP arch: N/A L2 cache: 12.0 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 64512 
           Speed: 814 MHz min/max: 800/4500 MHz Core speeds (MHz): 1: 853 2: 808 3: 994 4: 784 5: 792 6: 801 7: 1020 8: 924 
           9: 813 10: 900 11: 801 12: 997 
Graphics:  Device-1: Intel vendor: Acer Incorporated ALI driver: N/A bus ID: 00:02.0 chip ID: 8086:9a68 
           Device-2: NVIDIA vendor: Acer Incorporated ALI driver: N/A bus ID: 01:00.0 chip ID: 10de:25a0 
           Display: x11 server: X.Org 1.20.13 driver: fbdev unloaded: modesetting,vesa resolution: 1920x1080~77Hz 
           OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.0.3 compat-v: 3.1 direct render: Yes 
Audio:     Device-1: Intel driver: N/A bus ID: 00:1f.3 chip ID: 8086:43c8 
           Device-2: NVIDIA vendor: Acer Incorporated ALI driver: N/A bus ID: 01:00.1 chip ID: 10de:2291 
Network:   Device-1: Intel vendor: Bigfoot Networks driver: N/A port: 5000 bus ID: 00:14.3 chip ID: 8086:43f0 
           Device-2: Realtek vendor: Acer Incorporated ALI driver: N/A port: 3000 bus ID: 2d:00.0 chip ID: 10ec:2600 
Drives:    Local Storage: total: 1.38 TiB used: 31.58 GiB (2.2%) 
           ID-1: /dev/nvme0n1 vendor: SK Hynix model: HFM512GD3JX016N size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 
           serial: <filter> 
           ID-2: /dev/sda vendor: Seagate model: ST1000LM048-2E7172 size: 931.51 GiB speed: 6.0 Gb/s serial: <filter> 
           temp: 38 C 
Partition: ID-1: / size: 46.68 GiB used: 8.64 GiB (18.5%) fs: ext4 dev: /dev/nvme0n1p2 
           ID-2: /home size: 320.04 GiB used: 22.94 GiB (7.2%) fs: ext4 dev: /dev/nvme0n1p4 
           ID-3: swap-1 size: 7.63 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/nvme0n1p1 
Sensors:   System Temperatures: cpu: 27.8 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http://packages.linuxmint.com uma main upstream import backport #id:linuxmint_main
           2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:      Processes: 265 Uptime: 3m Memory: 31.14 GiB used: 803.8 MiB (2.5%) Init: systemd v: 245 runlevel: 5 Compilers: 
           gcc: 9.3.0 alt: 9 Shell: bash v: 5.0.17 running in: gnome-terminal inxi: 3.0.38
Seems like the drivers for my network card just disappeared. Any way to fix that without internet access on 5.13?
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Moem
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Re: Touchpad not working on Acer Nitro 5

Post by Moem »

ItsJohnny wrote: ⤴Fri Dec 24, 2021 10:28 am
brand spanking new => Try a newer kernel.
Tried, as already mentioned - and ran into even more problems. Touchpad didn't work.
Sorry, I overlooked that. Well, then I'm out of options, someone else will be able to help you better.
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ItsJohnny
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Re: Touchpad not working on Acer Nitro 5

Post by ItsJohnny »

Moem wrote: ⤴Sat Dec 25, 2021 9:39 am Sorry, I overlooked that.
No problem, I'll try to find a fix for the WiFi issue on the newer kernel, and maybe then I'll manage to figure the touchpad out.
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ItsJohnny
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Re: Touchpad not working on Acer Nitro 5

Post by ItsJohnny »

Managed to fix the touchpad - there was an option in the UEFI allowing to choose either PS/2 or i2c mode. While trying to make the touchpad work I changed it to PS/2 and forgot to revert it after kernel update.

So, to sum it all up, I'm on kernel 5.13, with touchpad mode in UEFI set to i2c, and everything is fine now. Thanks for the suggestion!
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Re: Touchpad not working on Acer Nitro 5

Post by SiKing »

ItsJohnny wrote: ⤴Sat Dec 25, 2021 5:19 pm So, to sum it all up, I'm on kernel 5.13, with touchpad mode in UEFI set to i2c, and everything is fine now.
I got the same machine with the same problem. Where is this setting?

TIA.
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nerdRage
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Re: [SOLVED] Touchpad not working on Acer Nitro 5

Post by nerdRage »

It's in the BIOS accessed by F2, while in the Advanced menu press Crtl-S to see the touchpad option.
I'm dealing with the above problem but will make a new post because I'm on Cinnamon 20.3 kernel 5.13.0.44 touchpad set to i2c and tried synaptics, libinput, and enver drivers and nothing works.
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