Random desktop freeze - AMD A4-7300

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ismurdegus
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Random desktop freeze - AMD A4-7300

Post by ismurdegus »

Hey guys
Need some help with an old PC of my best friend.

Circa 3 months ago I fully format his old WIndows and Install Mint on it.
Everything was going well, and my friend Luca was start like Linux especially for be more secure.
He just call me yesterday and mention that after Mint loads, some time the monitor freeze and the mouse is not working.
He need reboot the PC but some time the same thing happen again.

So, I did a power supply test, memory test and a generic hardware test.....but I can't find anything.
I have the PC with me and below are the specs:

Code: Select all

System:
  Kernel: 5.4.0-117-generic x86_64 bits: 64 compiler: gcc v: 9.4.0 
  Desktop: Cinnamon 5.2.7 Distro: Linux Mint 20.3 Una 
  base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop Mobo: ASRock model: FM2A68M-HD+ serial: <filter> 
  UEFI [Legacy]: American Megatrends v: P2.00 date: 01/12/2016 
Memory:
  RAM: total: 6.74 GiB used: 1.70 GiB (25.2%) 
  RAM Report: 
  permissions: Unable to run dmidecode. Root privileges required. 
CPU:
  Topology: Dual Core model: AMD A4-7300 APU with Radeon HD Graphics 
  bits: 64 type: MCP arch: Piledriver rev: 1 L2 cache: 1024 KiB 
  flags: avx lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 15171 
  Speed: 2594 MHz min/max: 1800/3800 MHz Core speeds (MHz): 1: 2404 2: 2073 
Graphics:
  Device-1: AMD Richland [Radeon HD 8470D] vendor: ASRock driver: radeon 
  v: kernel bus ID: 00:01.0 
  Display: x11 server: X.Org 1.20.13 driver: ati,radeon 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: AMD ARUBA (DRM 2.50.0 / 5.4.0-117-generic LLVM 12.0.0) 
  v: 4.3 Mesa 21.2.6 direct render: Yes 
Audio:
  Device-1: AMD Trinity HDMI Audio vendor: ASRock driver: snd_hda_intel 
  v: kernel bus ID: 00:01.1 
  Device-2: AMD FCH Azalia vendor: ASRock driver: snd_hda_intel v: kernel 
  bus ID: 00:14.2 
  Sound Server: ALSA v: k5.4.0-117-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: ASRock driver: r8169 v: kernel port: e000 bus ID: 01:00.0 
  IF: enp1s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
  Device-2: Dell Dell KM632 Wireless Keyboard and Mouse type: USB 
  driver: hid-generic,usbhid bus ID: 3-4:3 
  IF-ID-1: ztukuqvglr state: unknown speed: 10 Mbps duplex: full 
  mac: <filter> 
Drives:
  Local Storage: total: 111.79 GiB used: 33.97 GiB (30.4%) 
  ID-1: /dev/sda vendor: Kingston model: SV300S37A120G size: 111.79 GiB 
Partition:
  ID-1: / size: 109.04 GiB used: 33.97 GiB (31.2%) fs: ext4 dev: /dev/sda5 
Sensors:
  System Temperatures: cpu: 0.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 211 Uptime: 12m Init: systemd runlevel: 5 Compilers: gcc: 9.4.0 
  Shell: bash v: 5.0.17 inxi: 3.0.38 
luca@luca-desktop:~$ 

Not sure if is maybe a problem with GPU drivers or maybe kernal?
I check also the HD and is just 40% full.

Any ideas?

Thanks
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
deepakdeshp
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Re: Random desktop freeze - AMD A4-7300

Post by deepakdeshp »

Please check your disk
https://help.ubuntu.com/community/Smartmontools

Also clean inside your pc and see the fan is working properly
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help.
Regards,
Deepak

Mint 21.1 Cinnamon 64 bit with AMD A6 / 8GB
Mint 21.1 Cinnamon AMD Ryzen3500U/8gb
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antikythera
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Re: Random desktop freeze - AMD A4-7300

Post by antikythera »

It's most likely caused by hardware IOMMU, that's an issue with some AMD hardware and affects socket FM2 inparticular. try adding iommu=soft to the kernel boot commands in grub config
I’ll tell you a DNS joke but be advised, it could take up to 24 hours for everyone to get it.
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SMG
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Re: Random desktop freeze - AMD A4-7300

Post by SMG »

ismurdegus wrote: Thu Jun 23, 2022 7:03 am System:
Kernel: 5.4.0-117-generic x86_64 bits: 64 compiler: gcc v: 9.4.0
Desktop: Cinnamon 5.2.7 Distro: Linux Mint 20.3 Una
base: Ubuntu 20.04 focal

Not sure if is maybe a problem with GPU drivers or maybe kernal?
The latest kernel is 5.4.0-121 so this computer is missing a few updates.
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