[SOLVED] Wacom tablet works but graphical interface will not launch

[dappermuis3]

I just got a wacom Intuos drawing tablet CTL-4100k-N, it seems to be working ok.
But when I tried to open the graphical interface for it, so I can adjust my buttons.
The program doesn't launch. Infact it shuts down my systems settings window instead when I click on the Graphics tablet icon.
Is this a bug? Or is there some other issue?
And how do I get around the issue without having to be an expert programmer?

[iliketrains]

Is this a bug?

Possibly. Old bug but last response was May this year.
https://github.com/linuxwacom/libwacom/issues/281

If all else fails xsetwacom may work, that's what I'm using with xfce.

[pdc_2]

But when I tried to open the graphical interface for it,

can you tell us more of what you mean by that please

[dappermuis3]

I'm using the Cinnamon desktop and I have had the same issue on a laptop and my desktop.

When I click on the mint Icon on the left side of the screen and go to my systems settings, I click on the icon for tablets and it just closes down my systems settings window instead. The program does not launch. Without it I cannot adjust the buttons on my tablet and pen or anything else it may offer

As for the link iliketrains, has offered. It could solve the issue, if I knew what the hang to do with the information. I am greatful for the the attempt at helping me. But as I said I'm no master programmer. I couldn't make heads or tails of it. Let alone where to use it or how.

Knowing how to put on a OS on my pc is about as far as my computer skills go. And any extra instructsions need to be detailed right down to its finest detail for me to click and paste somewhere.

Which thankfully in general notes on how to do things is getting better. Which is why I am now on Linux. But every now and then, I hit a road block like this and I'm left scratching my head. Usually I just leave it and come back later to see if someone solved the problem. Usually within a few months it has been. But a drawing tablet, even a 'cheap' one is still expensive and is something I want to use now, not in a couple of months to a year or 2 from now.

[spamegg]

I just bought a Wacom Intuos CTL-4100K-N Small and had the same issue.
I found this old thread that helped me fix it: viewtopic.php?t=343532
In my personal case, I had to edit the file /usr/share/libwacom/intuos-s-p3.tablet
I had to change the line

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Styli=@intuospt3;

to

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Styli=@intuospt3;0xffffe;

dappermuis3
You'll have to do a bit of Terminal and code stuff, but it's not too hard. I believe you can do it.
If you look in the folder

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/usr/share/libwacom/

there are A LOT of files for different Wacom models:

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bamboo-0fg-m-p-alt.tablet       elan-24db.tablet               intuos-s-p3-wl.tablet   isdv4-50f8.tablet
bamboo-0fg-s-p-alt.tablet       elan-2537.tablet               intuos-s-pt2.tablet     isdv4-50fd.tablet
bamboo-0fg-s-p.tablet           elan-2627.tablet               intuos-s-p.tablet       isdv4-5110.tablet
bamboo-16fg-m-pt.tablet         elan-2628.tablet               intuos-s-pt.tablet      isdv4-5115.tablet
bamboo-16fg-s-p.tablet          elan-262b.tablet               isdv4-100.tablet        isdv4-5122.tablet
bamboo-16fg-s-pt.tablet         elan-264c.tablet               isdv4-101.tablet        isdv4-5128.tablet
bamboo-16fg-s-t.tablet          elan-29a1.tablet               isdv4-104.tablet        isdv4-513b.tablet
bamboo-2fg-fun-m-pt.tablet      elan-29b6.tablet               isdv4-10d.tablet        isdv4-5146.tablet
bamboo-2fg-fun-s-pt.tablet      elan-5515.tablet               isdv4-10e.tablet        isdv4-5147.tablet
bamboo-2fg-m-p.tablet           generic.tablet                 isdv4-10f.tablet        isdv4-5150.tablet
bamboo-2fg-s-p.tablet           graphire2-4x5.tablet           isdv4-114.tablet        isdv4-5157.tablet
bamboo-2fg-s-pt.tablet          graphire2-5x7.tablet           isdv4-116.tablet        isdv4-5158.tablet
bamboo-2fg-s-t.tablet           graphire3-4x5.tablet           isdv4-117.tablet        isdv4-515a.tablet
bamboo-4fg-fun-m.tablet         graphire3-6x8.tablet           isdv4-124.tablet        isdv4-5169.tablet
bamboo-4fg-fun-s.tablet         graphire4-4x5.tablet           isdv4-12c.tablet        isdv4-516b.tablet
bamboo-4fg-se-m-pt.tablet       graphire4-6x8.tablet           isdv4-149.tablet        isdv4-517d.tablet
bamboo-4fg-se-s-pt.tablet       graphire-usb.tablet            isdv4-2d1f-001e.tablet  isdv4-5196.tablet
bamboo-4fg-s-pt.tablet          graphire-wireless-8x6.tablet   isdv4-2d1f-002e.tablet  isdv4-51a0.tablet
bamboo-4fg-s-t.tablet           huion-h420.tablet              isdv4-4004.tablet       isdv4-51af.tablet
bamboo-one-m-p.tablet           huion-h610-pro.tablet          isdv4-4800.tablet       isdv4-51b0.tablet
bamboo-one.tablet               intuos-12x12.tablet            isdv4-4806.tablet       isdv4-51b1.tablet
bamboo-pad.tablet               intuos-12x18.tablet            isdv4-4807.tablet       isdv4-51b2.tablet
bamboo-pad-wireless.tablet      intuos2-12x12.tablet           isdv4-4809.tablet       isdv4-51b3.tablet
cintiq-12wx.tablet              intuos2-12x18.tablet           isdv4-4814.tablet       isdv4-51b6.tablet
cintiq-13hd.tablet              intuos2-4x5.tablet             isdv4-481a.tablet       isdv4-51b7.tablet
cintiq-13hdt.tablet             intuos2-6x8.tablet             isdv4-4822.tablet       isdv4-51b8.tablet
cintiq-16.tablet                intuos2-9x12.tablet            isdv4-4824.tablet       isdv4-51b9.tablet
cintiq-20wsx.tablet             intuos3-12x12.tablet           isdv4-4831.tablet       isdv4-51ba.tablet
cintiq-21ux2.tablet             intuos3-12x19.tablet           isdv4-4841.tablet       isdv4-51bb.tablet
cintiq-21ux.tablet              intuos3-4x5.tablet             isdv4-484c.tablet       isdv4-51bc.tablet
cintiq-22hd.tablet              intuos3-4x6.tablet             isdv4-485e.tablet       isdv4-51bd.tablet
cintiq-22hdt.tablet             intuos3-6x11.tablet            isdv4-4865.tablet       isdv4-51be.tablet
cintiq-22.tablet                intuos3-6x8.tablet             isdv4-486a.tablet       isdv4-51bf.tablet
cintiq-24hd.tablet              intuos3-9x12.tablet            isdv4-4870.tablet       isdv4-51c4.tablet
cintiq-24hd-touch.tablet        intuos4-12x19.tablet           isdv4-4875.tablet       isdv4-51e2.tablet
cintiq-27hd.tablet              intuos4-4x6.tablet             isdv4-488f.tablet       isdv4-51e9.tablet
cintiq-27hdt.tablet             intuos4-6x9.tablet             isdv4-48c9.tablet       isdv4-51f5.tablet
cintiq-companion-2.tablet       intuos4-6x9-wl.tablet          isdv4-48ca.tablet       isdv4-51f6.tablet
cintiq-companion-hybrid.tablet  intuos4-8x13.tablet            isdv4-48ce.tablet       isdv4-521f.tablet
cintiq-companion.tablet         intuos-4x5.tablet              isdv4-48ec.tablet       isdv4-5221.tablet
cintiq-pro-13.tablet            intuos5-m.tablet               isdv4-48ed.tablet       isdv4-5222.tablet
cintiq-pro-16.tablet            intuos5-s.tablet               isdv4-48ee.tablet       isdv4-90.tablet
cintiq-pro-24-p.tablet          intuos5-touch-l.tablet         isdv4-5000.tablet       isdv4-93.tablet
cintiq-pro-24-pt.tablet         intuos5-touch-m.tablet         isdv4-5002.tablet       isdv4-e2.tablet
cintiq-pro-32.tablet            intuos5-touch-s.tablet         isdv4-5010.tablet       isdv4-e3.tablet
dell-canvas-27.tablet           intuos-6x8.tablet              isdv4-5013.tablet       isdv4-e5.tablet
dtf-720.tablet                  intuos-9x12.tablet             isdv4-5014.tablet       isdv4-e6.tablet
dth-1152.tablet                 intuos-m-p2.tablet             isdv4-502a.tablet       isdv4-ec.tablet
dth-2242.tablet                 intuos-m-p3-android.tablet     isdv4-503e.tablet       isdv4-ed.tablet
dth-2452.tablet                 intuos-m-p3.tablet             isdv4-503f.tablet       isdv4-ef.tablet
dti-520.tablet                  intuos-m-p3-wl-android.tablet  isdv4-5040.tablet       layouts
dtk-1651.tablet                 intuos-m-p3-wl.tablet          isdv4-5044.tablet       libwacom.stylus
dtk-1660e.tablet                intuos-m-pt2.tablet            isdv4-5048.tablet       mobilestudio-pro-13-2.tablet
dtk-2241.tablet                 intuos-m-p.tablet              isdv4-504a.tablet       mobilestudio-pro-13.tablet
dtk-2451.tablet                 intuos-m-pt.tablet             isdv4-5090.tablet       mobilestudio-pro-16-2.tablet
dtu-1031.tablet                 intuos-pro-2-l.tablet          isdv4-5099.tablet       mobilestudio-pro-16-3.tablet
dtu-1031x.tablet                intuos-pro-2-m.tablet          isdv4-509d.tablet       mobilestudio-pro-16.tablet
dtu-1141b.tablet                intuos-pro-2-s.tablet          isdv4-509f.tablet       n-trig-pen.tablet
dtu-1141.tablet                 intuos-pro-l.tablet            isdv4-50b4.tablet       one-by-wacom-m-p2.tablet
dtu-1631.tablet                 intuos-pro-m.tablet            isdv4-50b6.tablet       one-by-wacom-m-p.tablet
dtu-1931.tablet                 intuos-pro-s.tablet            isdv4-50b8.tablet       one-by-wacom-s-p2.tablet
dtu-2231.tablet                 intuos-s-p2.tablet             isdv4-50db.tablet       one-by-wacom-s-p.tablet
ek-remote.tablet                intuos-s-p3-android.tablet     isdv4-50e9.tablet       serial-wacf004.tablet
elan-2072.tablet                intuos-s-p3.tablet             isdv4-50ef.tablet       wacom-one.tablet
elan-22e2.tablet                intuos-s-p3-wl-android.tablet  isdv4-50f1.tablet       xp-pen-star03.tablet

The files relevant for you are those starting with intuos but you'll have to figure out which file corresponds to your specific model. For my Intuos CTL-4100K-N Small, it was the file intuos-s-p3.tablet so it might be the same file for you.

These files are under the root directory so we need to use admin privileges to edit these files. You can do this in the Terminal:

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sudo xed /usr/share/libwacom/intuos-s-p3.tablet

All of these files start with the model name and number at the top, looks like this:

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# Wacom
# Intuos Pen Small
# CTL-4100
#
# This is the third generation "Intuos", a successor to
# the CTL-490. It has a Stylus with two buttons and no
# eraser. The device has no touch.

Further below there is a section

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[Device]
Name=Wacom Intuos S
ModelName=CTL-4100
DeviceMatch=usb:056a:0374
Class=Bamboo
Width=6
Height=4
Layout=intuos-s-p3.svg
IntegratedIn=
Styli=@intuospt3;

You need to change the last line Styli=@intuospt3; to Styli=@intuospt3;0xffffe;

Save file, close. Now Graphics Tablet settings should launch. If it doesn't, then try some of the other files that might correspond to your tablet model.

[iliketrains]

The link I posted above suggests 2 steps to find which file to edit.

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xsetwacom --list devices

and that will return something like
Wacom Intuos BT M
or maybe
Wacom Intuos BT S
etc

Then

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cd /usr/share/libwacom/

followed by

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grep -rw . -e 'Wacom Intuos BT M'

where 'Wacom Intuos BT M' is whatever the xsetwacom command returned. The single quotes are needed.
Ignore the (android mode) result

Editing the text file needs password

spamegg:
Using the above returns './intuos-m-p3-wl.tablet'
but ./intuos-m-p3.tablet also exists. Do you know why both exist ?
Having a Bamboo I'm only following along with no testing.

[spamegg]

iliketrains
That's cool, I didn't know those steps/commands!

No, I honestly don't know why all those files exist. I think there are all kinds of different versions of these tablets.

I just checked with lsusb with the tablet plugged-in, and then tried a few files with names that seemed relevant.

I first tried editing intuos-s-p3-android.tablet but that didn't work, then I tried intuos-s-p3.tablet and that worked.

Anyway, I get:

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 ➜ xsetwacom --list devices
Wacom Intuos S Pen stylus       	id: 13	type: STYLUS    
Wacom Intuos S Pen eraser       	id: 14	type: ERASER    
Wacom Intuos S Pen cursor       	id: 15	type: CURSOR    
Wacom Intuos S Pad pad          	id: 16	type: PAD 

and

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 ➜ lsusb | grep Wacom
Bus 001 Device 006: ID 056a:0374 Wacom Co., Ltd CTL-4100 [Intuos (S)]

so the only clue I had was the "S", that's why I tried those files.

[dappermuis3]

Hi Spamegg

It worked eventually couple of hours of head banging.
And trying more than a few times. Thank you so much

Your instructions were a lot clearer than the link.
And we have the exact same tablet.

I guess I should have also mentioned that I'm slightly dyslexic, so following instructions can be double as hard for me.

I kept trying to do it all in terminal as you didn't say clearly that the file that popped up was where the change had to be done.
I thought it was just info to confirm it was the same tablet.

Eventually out of desperation I tried changing the file that popped up.
I eventually found the save the file instruction at the end of you instructions. The problem was I was following step by step, it kind of came a bit late.
But now it is up and running

[spamegg]

But now it is up and running

Great! Mark your TOP POST as [SOLVED], thanks!