Black screen / frozen screen after resume from sleep mode or closing the lip

[neonicoo]

Hi,

I have an HP Zbook 15 G5 on which I have problems after leaving suspend or opening the lip. The screen remains completely frozen, either it remains black (with a small white line " _ " in the upper left) or it turns on but remains stuck on the login screen with everything frozen (keyboard, mouse and tty).

I am on linux mint 21 cinnamon with NVIDIA optimus technology.
The same problem occurs no matter if I am on dGPU, iGPU or NVIDIA on demand.

Also, the problem does not occur when the laptop is plugged on AC.

I've been browsing on google for hours and found that this problem seems to be quite common, and not only among linux mint users. However I have not found any functional solution so far. That's why I'm going to start again this subject a bit 'déjà vu'.

[SMG]

I've been browsing on google for hours and found that this problem seems to be quite common, and not only among linux mint users.

Usually, when you start finding others with the same computer but using a different operating system then the problem is hardware related.

I have an HP Zbook 15 G5 on ... linux mint 21 cinnamon with NVIDIA optimus technology.

Please provide your system information. Open the System Reports app and click the System Information tab on the left. Your computer's information should come up in the right pane. Then click Copy and paste the results into a reply window here so we can see how Linux Mint views your hardware.

[neonicoo]

Here are the specifications of my system :

Code: Select all

System:
  Kernel: 5.15.0-43-generic x86_64 bits: 64 compiler: gcc v: 11.2.0 Desktop: Cinnamon 5.4.9
    tk: GTK 3.24.33 wm: Mutter dm: LightDM Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: HP product: HP ZBook 15 G5 v: N/A serial: <superuser required> Chassis:
    type: 10 serial: <superuser required>
  Mobo: HP model: 842A v: KBC Version 15.4A.00 serial: <superuser required> UEFI: HP
    v: Q70 Ver. 01.19.00 date: 01/14/2022
Battery:
  ID-1: BAT0 charge: 22.1 Wh (35.7%) condition: 61.9/90.0 Wh (68.8%) volts: 16.8 min: 15.4
    model: Hewlett-Packard Primary serial: <filter> status: Charging
CPU:
  Info: 6-core model: Intel Core i7-8750H bits: 64 type: MT MCP arch: Coffee Lake rev: A cache:
    L1: 384 KiB L2: 1.5 MiB L3: 9 MiB
  Speed (MHz): avg: 800 min/max: 800/4100 cores: 1: 800 2: 800 3: 800 4: 800 5: 800 6: 800
    7: 800 8: 800 9: 800 10: 800 11: 800 12: 800 bogomips: 52799
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel CoffeeLake-H GT2 [UHD Graphics 630] vendor: Hewlett-Packard driver: i915
    v: kernel ports: active: eDP-1 empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2, HDMI-A-3 bus-ID: 00:02.0
    chip-ID: 8086:3e9b
  Device-2: NVIDIA GP107GLM [Quadro P1000 Mobile] vendor: Hewlett-Packard driver: nvidia
    v: 515.65.01 pcie: speed: 2.5 GT/s lanes: 16 ports: active: none empty: DP-3,DP-4,HDMI-A-4
    bus-ID: 01:00.0 chip-ID: 10de:1cbb
  Device-3: Quanta HP HD Camera type: USB driver: uvcvideo bus-ID: 1-7:3 chip-ID: 0408:5371
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting,nvidia
    unloaded: fbdev,nouveau,vesa gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 98
  Monitor-1: eDP-1 model: AU Optronics res: 1920x1080 dpi: 142 diag: 394mm (15.5")
  OpenGL: renderer: Mesa Intel UHD Graphics 630 (CFL GT2) v: 4.6 Mesa 22.0.5 direct render: Yes
Audio:
  Device-1: Intel Cannon Lake PCH cAVS vendor: Hewlett-Packard driver: snd_hda_intel v: kernel
    bus-ID: 00:1f.3 chip-ID: 8086:a348
  Device-2: NVIDIA GP107GL High Definition Audio driver: snd_hda_intel v: kernel pcie:
    speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:0fb9
  Sound Server-1: ALSA v: k5.15.0-43-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Cannon Lake PCH CNVi WiFi driver: iwlwifi v: kernel bus-ID: 00:14.3
    chip-ID: 8086:a370
  IF: wlp0s20f3 state: up mac: <filter>
  Device-2: Intel Ethernet I219-LM vendor: Hewlett-Packard driver: e1000e v: kernel port: N/A
    bus-ID: 00:1f.6 chip-ID: 8086:15bb
  IF: enp0s31f6 state: down mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB driver: btusb v: 0.8
    bus-ID: 1-14:5 chip-ID: 8087:0aaa
  Report: hciconfig ID: hci0 rfk-id: 1 state: down bt-service: enabled,running rfk-block:
    hardware: no software: yes address: <filter>
Drives:
  Local Storage: total: 1.83 TiB used: 148.66 GiB (7.9%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 980 500GB size: 465.76 GiB speed: 31.6 Gb/s
    lanes: 4 serial: <filter> temp: 36.9 C
  ID-2: /dev/nvme1n1 vendor: Toshiba model: N/A size: 476.94 GiB speed: 31.6 Gb/s lanes: 4
    serial: <filter> temp: 33.9 C
  ID-3: /dev/sda vendor: Crucial model: CT1000MX500SSD1 size: 931.51 GiB speed: 6.0 Gb/s
    serial: <filter>
Partition:
  ID-1: / size: 457.38 GiB used: 65.92 GiB (14.4%) fs: ext4 dev: /dev/nvme0n1p1
  ID-2: /boot/efi size: 256 MiB used: 50.9 MiB (19.9%) fs: vfat dev: /dev/nvme1n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
Sensors:
  System Temperatures: cpu: 46.0 C pch: 51.0 C mobo: 30.0 C
  Fan Speeds (RPM): N/A
  

[SMG]

Here are the specifications of my system :

It seems HP does have one newer BIOS/UEFI available. Version 01.20.00 indicates one of the fixes is "- Fixes an issue which causes a battery capacity error to occur when Maximize my Battery Health is configured in the BIOS." Given you indicate the issue only happens when using battery, maybe whatever change they have made might help with this situation.

Machine:
Type: Laptop System: HP product: HP ZBook 15 G5 v: N/A serial: <superuser required> Chassis:
type: 10 serial: <superuser required>
Mobo: HP model: 842A v: KBC Version 15.4A.00 serial: <superuser required> UEFI: HP
v: Q70 Ver. 01.19.00 date: 01/14/2022

[neonicoo]

It seems HP does have one newer BIOS/UEFI available. Version 01.20.00 indicates one of the fixes is "- Fixes an issue which causes a battery capacity error to occur when Maximize my Battery Health is configured in the BIOS." Given you indicate the issue only happens when using battery, maybe whatever change they have made might help with this situation.

I have updated the BIOS to 01.20.00 but the problem persists. Less often though, but it happens from time to time that the computer can't wake up from suspend.

[SMG]

I have updated the BIOS to 01.20.00 but the problem persists. Less often though, but it happens from time to time that the computer can't wake up from suspend.

Might the difference between the times it works and the times it does not work be how much power is left in the battery?

You mentioned in your original post:

The screen remains completely frozen, either it remains black (with a small white line " _ " in the upper left) or it turns on but remains stuck on the login screen with everything frozen (keyboard, mouse and tty).

but now you say the problem does not happen as often. Are the symptoms any different now with the newer BIOS/UEFI? For example, are you now only getting the white dash? Or always getting to the login screen? Or do both still happen?

If a BIOS update directly affected the situation (it now happens less often), that would seem to confirm this is a hardware-related issue.

[mcmintyg]

Not sure if I should piggyback onto this thread, since I'm using a Dell laptop and not an HP, but this exact same problem is happening to me. I'm using a Dell XPS 13, circa 2014, and running Mint 20.3. The problem manifests as the screen going totally black, the entire system becoming unresponsive, and the "power" light remaining on (indicating that the device is still powered up and not sleeping). The only way to exit this frozen state is to long-press the power button, which power-cycles the device and reboots it. This happens sometimes (but not always) when Mint auto-suspends itself after a long period of inactivity, or when I manually choose "Suspend" from the Quit menu.

Are there any particular power/battery management settings I should try changing? Or maybe a BIOS setting that affects how Mint interacts with the battery and/or power supply?

[SMG]

Not sure if I should piggyback onto this thread, since I'm using a Dell laptop and not an HP, but this exact same problem is happening to me. I'm using a Dell XPS 13, circa 2014, and running Mint 20.3.

You are running different hardware and a different version of the operating system. Per forum rules, please create a new topic for your issue and make sure to supply the information requested Section 5 of Forum Rules in your first post.