headphones via jack doesn't work

[MartinT]

Hello,

I have problem with my headphones connected via jack.
It doesn't work under linux. There is no problem in the windows, so it is not hw issue.
I tried standard things like

Code: Select all

alsactl restore
sudo alsa force-reload
pavucontrol
delete /home/YourUserName/.config/pulse and then pulseaudio -k

but without any progress.
I have Linux Mint 20.3 Una and Kernel: 5.15.0-46-generic x86_64.

Output from cmd pacmd list-cards in the attachment.

Does anybody know what could help ?

[hglee]

Does anybody know what could help ?

Information.

To post essential details of your PC setup: Plug in all relevant dongles, accessories, and peripherals. Then

Open a Terminal (ctrl-alt-T), then copy-and-paste the following long line of green text into the Terminal window, then tap Enter...

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C=code];cd;echo "[$C`inxi -Fxxxmprz;sudo lshw -C sound;lsusb -vt;lspci -nn;lsblk -f;cat /proc/cmdline;dkms status;mokutil --sb-state`[/$C">mint.y;xed ~/mint.y

Within several seconds, xed text editor pops open, showing technical data useful for others to analyze PC & peripheral issues.

Copy-and-paste everything from xed into a Reply here. < The required [code] tags have been added for you >

[MartinT]

Ok. Here is the output

Code: Select all

System:
  Kernel: 5.15.0-46-generic x86_64 bits: 64 compiler: N/A 
  Desktop: MATE 1.26.0 info: mate-panel wm: marco 1.26.0 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop Mobo: Micro-Star 
  model: MAG X570S TOMAHAWK MAX WIFI (MS-7D54) v: 1.0 serial: <filter> 
  BIOS: American Megatrends LLC. v: 1.00 date: 07/06/2021 
Memory:
  RAM: total: 31.27 GiB used: 2.14 GiB (6.8%) 
  RAM Report: 
  permissions: Unable to run dmidecode. Root privileges required. 
CPU:
  Topology: 8-Core model: AMD Ryzen 7 5800X bits: 64 type: MT MCP 
  arch: Zen 3 rev: 2 L2 cache: 4096 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 121594 
  Speed: 2197 MHz min/max: 2200/3800 MHz boost: enabled Core speeds (MHz): 
  1: 2167 2: 2230 3: 2198 4: 2198 5: 2193 6: 2206 7: 2199 8: 2199 9: 2185 
  10: 2183 11: 2199 12: 2198 13: 2193 14: 2195 15: 2218 16: 2198 
Graphics:
  Device-1: AMD vendor: ASUSTeK driver: amdgpu v: kernel bus ID: 2f:00.0 
  chip ID: 1002:73ff 
  Display: x11 server: X.Org 1.20.13 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,radeon,vesa compositor: marco v: 1.26.0 
  resolution: 3840x2160~60Hz 
  OpenGL: 
  renderer: AMD DIMGREY_CAVEFISH (DRM 3.42.0 5.15.0-46-generic LLVM 12.0.0) 
  v: 4.6 Mesa 21.2.6 direct render: Yes 
Audio:
  Device-1: AMD driver: snd_hda_intel v: kernel bus ID: 2f:00.1 
  chip ID: 1002:ab28 
  Device-2: AMD Starship/Matisse HD Audio vendor: Micro-Star MSI 
  driver: snd_hda_intel v: kernel bus ID: 31:00.4 chip ID: 1022:1487 
  Device-3: Micro Star USB Audio type: USB 
  driver: hid-generic,snd-usb-audio,usbhid bus ID: 3-5:2 chip ID: 0db0:a073 
  Sound Server: ALSA v: k5.15.0-46-generic 
Network:
  Device-1: Realtek RTL8125 2.5GbE vendor: Micro-Star MSI driver: r8169 
  v: kernel port: f000 bus ID: 26:00.0 chip ID: 10ec:8125 
  IF: enp38s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
Drives:
  Local Storage: total: 1.20 TiB used: 94.01 GiB (7.6%) 
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 980 PRO 1TB size: 931.51 GiB 
  speed: 63.2 Gb/s lanes: 4 serial: <filter> rev: 5B2QGXA7 scheme: MBR 
  ID-2: /dev/nvme1n1 vendor: Samsung model: SSD 970 EVO 500GB 
  size: 465.76 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 2B2QEXE7 
  scheme: MBR 
  ID-3: /dev/sda vendor: Hitachi model: HDP725032GLA360 size: 298.09 GiB 
  speed: 3.0 Gb/s rotation: 7200 rpm serial: <filter> rev: A52A temp: 27 C 
  scheme: MBR 
Partition:
  ID-1: / size: 85.81 GiB used: 47.00 GiB (54.8%) fs: ext4 
  dev: /dev/nvme0n1p4 
  ID-2: /home/arugula size: 85.81 GiB used: 47.00 GiB (54.8%) 
  fs: ecryptfs source: ERR-102 
Sensors:
  System Temperatures: cpu: 34.0 C mobo: 30.0 C gpu: amdgpu temp: 36 C 
  Fan Speeds (RPM): fan-1: 0 fan-2: 0 fan-3: 0 fan-4: 0 fan-5: 0 fan-6: 0 
  fan-7: 0 gpu: amdgpu fan: 0 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/linuxuprising-shutter-focal.list 
  1: deb http://ppa.launchpad.net/linuxuprising/shutter/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb https://mirror.init7.net/linuxmint una main upstream import backport
  2: deb http://ubuntu.anexia.at/ubuntu focal main restricted universe multiverse
  3: deb http://ubuntu.anexia.at/ubuntu focal-updates main restricted universe multiverse
  4: deb http://ubuntu.anexia.at/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
  Processes: 350 Uptime: 10m Init: systemd v: 245 runlevel: 5 Compilers: 
  gcc: 9.4.0 alt: 9 Shell: bash v: 5.0.17 running in: mate-terminal 
  inxi: 3.0.38 
  *-usb:0
       description: Audio device
       product: USB Audio
       vendor: Generic
       physical id: 5
       bus info: usb@3:5
       version: 0.03
       capabilities: usb-2.00 audio-control
       configuration: driver=snd-usb-audio maxpower=100mA speed=480Mbit/s
  *-multimedia
       description: Audio device
       product: Advanced Micro Devices, Inc. [AMD/ATI]
       vendor: Advanced Micro Devices, Inc. [AMD/ATI]
       physical id: 0.1
       bus info: pci@0000:2f:00.1
       version: 00
       width: 32 bits
       clock: 33MHz
       capabilities: pm pciexpress msi bus_master cap_list
       configuration: driver=snd_hda_intel latency=0
       resources: irq:151 memory:fcd20000-fcd23fff
  *-multimedia
       description: Audio device
       product: Starship/Matisse HD Audio Controller
       vendor: Advanced Micro Devices, Inc. [AMD]
       physical id: 0.4
       bus info: pci@0000:31:00.4
       version: 00
       width: 32 bits
       clock: 33MHz
       capabilities: pm pciexpress msi bus_master cap_list
       configuration: driver=snd_hda_intel latency=0
       resources: irq:153 memory:fcb00000-fcb07fff
/:  Bus 06.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 10000M
    ID 1d6b:0003 Linux Foundation 3.0 root hub
    |__ Port 3: Dev 2, If 0, Class=Hub, Driver=hub/4p, 5000M
        ID 2109:0812 VIA Labs, Inc. VL812 Hub
/:  Bus 05.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 480M
    ID 1d6b:0002 Linux Foundation 2.0 root hub
    |__ Port 3: Dev 2, If 0, Class=Hub, Driver=hub/4p, 480M
        ID 2109:2812 VIA Labs, Inc. VL812 Hub
        |__ Port 2: Dev 3, If 0, Class=Human Interface Device, Driver=usbhid, 12M
            ID 09da:3654 A4Tech Co., Ltd. 
        |__ Port 2: Dev 3, If 1, Class=Human Interface Device, Driver=usbhid, 12M
            ID 09da:3654 A4Tech Co., Ltd. 
        |__ Port 2: Dev 3, If 2, Class=Human Interface Device, Driver=usbhid, 12M
            ID 09da:3654 A4Tech Co., Ltd. 
/:  Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 10000M
    ID 1d6b:0003 Linux Foundation 3.0 root hub
/:  Bus 03.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 480M
    ID 1d6b:0002 Linux Foundation 2.0 root hub
    |__ Port 5: Dev 2, If 6, Class=Audio, Driver=snd-usb-audio, 480M
        ID 0db0:a073 Micro Star International 
    |__ Port 5: Dev 2, If 4, Class=Audio, Driver=snd-usb-audio, 480M
        ID 0db0:a073 Micro Star International 
    |__ Port 5: Dev 2, If 2, Class=Audio, Driver=snd-usb-audio, 480M
        ID 0db0:a073 Micro Star International 
    |__ Port 5: Dev 2, If 0, Class=Audio, Driver=snd-usb-audio, 480M
        ID 0db0:a073 Micro Star International 
    |__ Port 5: Dev 2, If 7, Class=Human Interface Device, Driver=usbhid, 480M
        ID 0db0:a073 Micro Star International 
    |__ Port 5: Dev 2, If 5, Class=Audio, Driver=snd-usb-audio, 480M
        ID 0db0:a073 Micro Star International 
    |__ Port 5: Dev 2, If 3, Class=Audio, Driver=snd-usb-audio, 480M
        ID 0db0:a073 Micro Star International 
    |__ Port 5: Dev 2, If 1, Class=Audio, Driver=snd-usb-audio, 480M
        ID 0db0:a073 Micro Star International 
    |__ Port 6: Dev 3, If 0, Class=Hub, Driver=hub/4p, 480M
        ID 05e3:0608 Genesys Logic, Inc. Hub
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 10000M
    ID 1d6b:0003 Linux Foundation 3.0 root hub
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 480M
    ID 1d6b:0002 Linux Foundation 2.0 root hub
    |__ Port 4: Dev 2, If 1, Class=Wireless, Driver=btusb, 12M
        ID 8087:0032 Intel Corp. 
    |__ Port 4: Dev 2, If 0, Class=Wireless, Driver=btusb, 12M
        ID 8087:0032 Intel Corp. 
    |__ Port 5: Dev 5, If 0, Class=Hub, Driver=hub/5p, 480M
        ID 0bda:5411 Realtek Semiconductor Corp. 
        |__ Port 2: Dev 6, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
            ID 258a:0001  
        |__ Port 2: Dev 6, If 1, Class=Human Interface Device, Driver=usbhid, 1.5M
            ID 258a:0001  
        |__ Port 5: Dev 7, If 0, Class=Human Interface Device, Driver=usbhid, 480M
            ID 0bda:1100 Realtek Semiconductor Corp. 
    |__ Port 6: Dev 3, If 0, Class=Hub, Driver=hub/4p, 480M
        ID 05e3:0608 Genesys Logic, Inc. Hub
        |__ Port 2: Dev 4, If 0, Class=Human Interface Device, Driver=usbhid, 12M
            ID 1462:7d54 Micro Star International 
00:00.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Root Complex [1022:1480]
00:00.2 IOMMU [0806]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse IOMMU [1022:1481]
00:01.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge [1022:1482]
00:01.1 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge [1022:1483]
00:01.2 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge [1022:1483]
00:02.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge [1022:1482]
00:03.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge [1022:1482]
00:03.1 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge [1022:1483]
00:04.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge [1022:1482]
00:05.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge [1022:1482]
00:07.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge [1022:1482]
00:07.1 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Internal PCIe GPP Bridge 0 to bus[E:B] [1022:1484]
00:08.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge [1022:1482]
00:08.1 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Internal PCIe GPP Bridge 0 to bus[E:B] [1022:1484]
00:14.0 SMBus [0c05]: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller [1022:790b] (rev 61)
00:14.3 ISA bridge [0601]: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge [1022:790e] (rev 51)
00:18.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 0 [1022:1440]
00:18.1 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 1 [1022:1441]
00:18.2 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 2 [1022:1442]
00:18.3 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 3 [1022:1443]
00:18.4 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 4 [1022:1444]
00:18.5 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 5 [1022:1445]
00:18.6 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 6 [1022:1446]
00:18.7 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 7 [1022:1447]
01:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd Device [144d:a80a]
20:00.0 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Matisse Switch Upstream [1022:57ad]
21:01.0 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge [1022:57a3]
21:04.0 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge [1022:57a3]
21:08.0 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge [1022:57a4]
21:09.0 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge [1022:57a4]
21:0a.0 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge [1022:57a4]
23:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd NVMe SSD Controller SM981/PM981/PM983 [144d:a808]
26:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8125 2.5GbE Controller [10ec:8125] (rev 05)
2a:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Reserved SPP [1022:1485]
2a:00.1 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] Matisse USB 3.0 Host Controller [1022:149c]
2a:00.3 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] Matisse USB 3.0 Host Controller [1022:149c]
2b:00.0 SATA controller [0106]: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] [1022:7901] (rev 51)
2c:00.0 SATA controller [0106]: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] [1022:7901] (rev 51)
2d:00.0 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 XL Upstream Port of PCI Express Switch [1002:1478] (rev c1)
2e:00.0 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 XL Downstream Port of PCI Express Switch [1002:1479]
2f:00.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI] Device [1002:73ff] (rev c1)
2f:00.1 Audio device [0403]: Advanced Micro Devices, Inc. [AMD/ATI] Device [1002:ab28]
30:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Function [1022:148a]
31:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Reserved SPP [1022:1485]
31:00.1 Encryption controller [1080]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Cryptographic Coprocessor PSPCPP [1022:1486]
31:00.3 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] Matisse USB 3.0 Host Controller [1022:149c]
31:00.4 Audio device [0403]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse HD Audio Controller [1022:1487]
NAME        FSTYPE LABEL              UUID                                 FSAVAIL FSUSE% MOUNTPOINT
sda                                                                                       
└─sda1      ntfs   320 GB             9800482C004813A2                                    
sr0                                                                                       
nvme0n1                                                                                   
├─nvme0n1p1 ntfs                      CE72563E72562B89                                    
├─nvme0n1p2 ntfs                      FC42615542611624                                    
├─nvme0n1p3                                                                               
├─nvme0n1p4 ext4                      922f686b-1acb-492b-96e3-356fbd179c78   34,4G    55% /
├─nvme0n1p5 ntfs   Games              503AEFA3064C039C                                    
└─nvme0n1p6 ext4   Virtuals           3db0194d-b582-40c2-b977-e27dd98d3f00                
nvme1n1                                                                                   
├─nvme1n1p1 ext4   M2-ext             bfb9a32a-d11e-452d-9140-6a12ce10e2bf                
├─nvme1n1p2                                                                               
└─nvme1n1p5 ntfs   M2-ntfs            14AF49510731BED7                                    
BOOT_IMAGE=/boot/vmlinuz-5.15.0-46-generic root=UUID=922f686b-1acb-492b-96e3-356fbd179c78 ro quiet splash
virtualbox, 6.1.34, 5.13.0-44-generic, x86_64: installed (original_module exists)
virtualbox, 6.1.34, 5.15.0-41-generic, x86_64: installed
virtualbox, 6.1.34, 5.15.0-46-generic, x86_64: installed

[hglee]

It doesn't work under linux. There is no problem in the windows, so it is not hw issue.

It can be a hardware problem, because Windows may not release it to allow proper shutdown -- and UEFI can prevent proper hardware initialization.


Disable Secure Boot in your BIOS, because it's known to interfere with device drivers, firmware, and Linux (thanks, Microsoft). To see whether Secure Boot is currently enabled or disabled:

Open a Terminal (alt-ctrl-T) then copy-and-paste the following line of text into the Terminal window, then tap Enter...

Code: Select all

mokutil --sb-state

Always for dual-boot with Windows: Disable Fast Startup in Windows, otherwise it can leave your hardware in a zombie state at any time. (I disable Windows Hibernate, which also disables Fast Startup.)

[MartinT]

Hello,
secure Boot in BIOS is disabled.
I also checked opetion "fast startup" in Windows and it is already disabled.

mokutil --sb-state returns:

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EFI variables are not supported on this system

br

[billyswong]

When you are not using headphone, where do you output audio? If it is through the monitor, then it is probably the same issue of what I faced before.

==TLDR==
Install https://yktoo.com/en/software/sound-switcher-indicator/ by typing

Code: Select all

sudo apt-add-repository ppa:yktooo/ppa
sudo apt-get update
sudo apt-get install indicator-sound-switcher

From then on, manually choose between "Headphones" and "HDMI / Display Ports" when one want to switch the sound output device.

==Problem Behind==
Because there are 2 different audio controllers involved, the sound system can only auto-switch between "Headphones" and "Line Out" even if it can detect your headphone insertion. The audio controller that output sound to monitor via "HDMI / Display Ports" don't care the headphone insertion. So for now one has to switch output devices manually. The switcher indicator program is to make the manual switching faster and more convenient.

In theory if I could fixate my monitor to use the "Line Out" audio (independent 3.5mm audio cable to the monitor), I won't need such band-aid program. But after every time I turn off & on my monitor (or just entering & leaving power-save mode) this monitor is resetting the audio source to HDMI again. So I gave up. If your monitor behavior is different or if you have a pair of discrete speakers in spare, you may change the output device in the built-in Sound Preferences once and for all. Then you won't need to install any 3rd party programs.

[hglee]

secure Boot in BIOS is disabled.
I also checked opetion "fast startup" in Windows and it is already disabled.

The "MAG X570 Tomahawk audio jacks no sound" does happen in Windows, so it looks glitchy in hardware or firmware. Not just this one case reported.

New BIOS' for your MAG X570S TOMAHAWK MAX WIFI motherboard: Full 7D54v13 at MSI, dated 1-Jun-2022, has vAGESA ComboAm4v2PI 1.2.0.7.. There's a news release about that AMD code...

AMD Releases AGESA V2 1.2.0.7 Microcode to Motherboard Vendors and OEMs: "... adds official (stable) support for Ryzen 5000 series processors, letting those on the 5-year old platform enjoy an IPC uplift as much as 60% (Zen 3 vs. Zen). 1.2.0.7 is also rumored to address certain stability issues with the Ryzen 7 5800X3D ..."

Official AMD microcode for the Ryzen-5000 series is a wow for your Ryzen 7 5800X. I'd put a priority on that BIOS upgrade. Could jazz numerous things.

[MartinT]

@billyswong:
I tried that app.

But it doesn't help at all.
Still no sound.

@hglee:
Yes, there could be something in bios. I didn't update that, yet.
I will let you know afterwards

[billyswong]

@billyswong:
I tried that app.
But it doesn't help at all.
Still no sound.

If you right click volume control in systray > Sound Preferences > Output, is it already selecting "Connector: Headphones"? If yes, go to "Hardware" tab, when you select your USB Audio, is it already showing "Profile: Analog Stereo Duplex"? If still yes, then click "Test Speakers", can you hear sound from headphone by "Test"ing the "Front Left" & "Front Right"? If you select your HDMI/DP Audio Controller, can you hear sound from monitor by "Test Speakers"?

Edit: from your system report,

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Audio:
  Device-1: AMD driver: snd_hda_intel v: kernel bus ID: 2f:00.1 
  chip ID: 1002:ab28 
  Device-2: AMD Starship/Matisse HD Audio vendor: Micro-Star MSI 
  driver: snd_hda_intel v: kernel bus ID: 31:00.4 chip ID: 1022:1487 
  Device-3: Micro Star USB Audio type: USB 
  driver: hid-generic,snd-usb-audio,usbhid bus ID: 3-5:2 chip ID: 0db0:a073 
  Sound Server: ALSA v: k5.15.0-46-generic 

The PulseAudio sound server is not listed. Is it running? You may take a look at ps -e | grep pulseaudio You may also take a look at Preferences > Startup Applications, and see if "PulseAudio Sound System" is listed after ticking "Show hidden".

[MartinT]

So answering your questions.

If you right click volume control in systray > Sound Preferences > Output, is it already selecting "Connector: Headphones" ?
Yes

If yes, go to "Hardware" tab, when you select your USB Audio, is it already showing "Profile: Analog Stereo Duplex"?
Yes

If still yes, then click "Test Speakers", can you hear sound from headphone by "Test"ing the "Front Left" & "Front Right"?
No

If you select your HDMI/DP Audio Controller, can you hear sound from monitor by "Test Speakers"?
Yes

The PulseAudio sound server is not listed. Is it running?
Yes, it is running.

[billyswong]

Well... let's test if your situation is caused by an even older bug. In terminal, run alsamixer, F6 to select the non-HDMI sound chip, look if the "Headphone " or "Master" is muted there. If it is muted by ALSA, you will see a "MM" at the bottom. Press left or right to select the corresponding column, press "m" to unmute.

[MartinT]

There is nothing muted

[MartinT]

@hglee:
so finally I did the bios update.
But no change. Everything the same.