Webcam not working on new Acer Swift 3 SF314-512

[StickyTongue]

Hi all,

I have a brand new Acer Swift 3 SF314-512 with a freshly installed Linux Mint 21. I previously had trouble with the Wifi which is now solved:

viewtopic.php?f=52&t=384311

I now have a new different problem which is that my webcam is not working.

I ran

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sudo -E hw-probe -all -upload

and I got the following output:
https://linux-hardware.org/?probe=951c734c1b

Here is the latest output when I run

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inxi -Fxxxrz

Code: Select all

System:                                                                                                               
  Kernel: 5.17.0-1020-oem x86_64 bits: 64 compiler: gcc v: 11.2.0                                                     
    Desktop: Cinnamon 5.4.12 tk: GTK 3.24.33 wm: Mutter vt: 7                                                         
    dm: LightDM 1.30.0 Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy                                         
Machine:                                                                                                              
  Type: Laptop System: Acer product: Swift SF314-512 v: V1.06                                                         
    serial: <superuser required>                                                                                      
  Mobo: ADL model: Shark_ADP v: V1.06 serial: <superuser required>                                                    
    UEFI: Insyde v: 1.06 date: 06/16/2022                                                                             
Battery:                                                                                                              
  ID-1: BAT1 charge: 55.6 Wh (100.0%) condition: 55.6/56.0 Wh (99.4%)                                                 
    volts: 17.3 min: 15.4 model: SMP AP18C7M type: Li-ion serial: <filter>                                            
    status: Full                                                                                                      
  Device-1: hidpp_battery_1 model: Logitech Performance MX serial: <filter>                                           
    charge: 50% (should be ignored) rechargeable: yes status: Full                                                    
CPU:                                                                                                                  
  Info: 12-core (4-mt/8-st) model: 12th Gen Intel Core i7-1260P bits: 64                                              
    type: MST AMCP smt: enabled arch: Alder Lake rev: 3 cache: L1: 1.1 MiB                                            
    L2: 9 MiB L3: 18 MiB                                                                                              
  Speed (MHz): avg: 713 high: 2618 min/max: 400/4700:3400 cores: 1: 622                                               
    2: 2618 3: 529 4: 552 5: 565 6: 757 7: 589 8: 475 9: 668 10: 626 11: 675                                          
    12: 687 13: 547 14: 408 15: 476 16: 619 bogomips: 79872                                                           
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx                                                  
Graphics:                                                                                                             
  Device-1: Intel Alder Lake-P Integrated Graphics                                                                    
    vendor: Acer Incorporated ALI driver: i915 v: kernel ports:                                                       
    active: HDMI-A-1,eDP-1 empty: DP-1, DP-2, DP-3, DP-4 bus-ID: 0000:00:02.0                                         
    chip-ID: 8086:46a6 class-ID: 0300                                                                                 
  Device-2: DisplayLink Dell D3100 Docking Station type: USB driver: N/A                                              
    bus-ID: 4-2.1:4 chip-ID: 17e9:436e class-ID: fe01 serial: <filter>                                                
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting                                               
    unloaded: fbdev,vesa gpu: i915 display-ID: :0 screens: 1                                                          
  Screen-1: 0 s-res: 6400x2160 s-dpi: 144 s-size: 1129x381mm (44.4x15.0")                                             
    s-diag: 1192mm (46.9")                                                                                            
  Monitor-1: HDMI-1 mapped: HDMI-A-1 pos: primary,left                                                                
    model: Fujitsu Siemens B22T-7 Pro serial: <filter> res: 3840x2160 hz: 60                                          
    dpi: 205 size: 476x268mm (18.7x10.6") diag: 546mm (21.5") modes:
    max: 1920x1080 min: 720x400
  Monitor-2: eDP-1 pos: right model: AU Optronics res: 2560x1440 hz: 60
    dpi: 210 size: 309x174mm (12.2x6.9") diag: 355mm (14") modes: 2560x1440
  OpenGL: renderer: Mesa Intel Graphics (ADL GT2) v: 4.6 Mesa 22.0.5
    direct render: Yes
    Audio:                                                                                                                
  Device-1: Intel vendor: Acer Incorporated ALI driver: N/A                                                           
    bus-ID: 0000:00:05.0 chip-ID: 8086:465d class-ID: 0480                                                            
  Device-2: Intel Alder Lake PCH-P High Definition Audio                                                              
    vendor: Acer Incorporated ALI driver: sof-audio-pci-intel-tgl                                                     
    bus-ID: 0000:00:1f.3 chip-ID: 8086:51c8 class-ID: 0401                                                            
  Device-3: DisplayLink Dell D3100 Docking Station type: USB driver: N/A                                              
    bus-ID: 4-2.1:4 chip-ID: 17e9:436e class-ID: fe01 serial: <filter>                                                
  Device-4: DisplayLink Dell D3100 Docking Station type: USB
    driver: cdc_ncm,snd-usb-audio bus-ID: 4-2.3:5 chip-ID: 17e9:436e
    class-ID: 0a00 serial: <filter>
  Sound Server-1: ALSA v: k5.17.0-1020-oem running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Alder Lake-P PCH CNVi WiFi vendor: Rivet Networks
    driver: iwlwifi v: kernel bus-ID: 0000:00:14.3 chip-ID: 8086:51f0
    class-ID: 0280
  IF: wlp0s20f3 state: up mac: <filter>
  IF-ID-1: enx9cebe861c43e state: down mac: <filter>
Bluetooth:
  Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 3-10:5
    chip-ID: 8087:0033 class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 2 state: up address: <filter>
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
    v: 0.6 port: N/A bus-ID: 0000:00:0e.0 chip-ID: 8086:467f rev:
    class-ID: 0104
Drives:
  Local Storage: total: 480.55 GiB used: 25.09 GiB (5.2%)
  ID-1: /dev/nvme0n1 vendor: Micron model: 2450 MTFDKBA512TFK
    size: 476.94 GiB speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: V5MA010 temp: 30.9 C scheme: GPT
  ID-2: /dev/sda type: USB vendor: A-Data model: USB Flash Drive
    size: 3.61 GiB type: SSD serial: <filter> rev: 1100 scheme: GPT
Partition:
  ID-1: / size: 467.89 GiB used: 25.08 GiB (5.4%) fs: ext4
    dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 511 MiB used: 5.2 MiB (1.0%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2
    file: /swapfile
Sensors:
  System Temperatures: cpu: 27.8 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2293 apt: 2280 flatpak: 13
  Active apt repos in: /etc/apt/sources.list
    1: deb https://cloud.r-project.org/bin/linux/ubuntu jammy-cran40/
  Active apt repos in: /etc/apt/sources.list.d/brostrend.list
    1: deb https://linux.brostrend.com stable main previous
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://packages.linuxmint.com vanessa main upstream import backport
    2: deb http://archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http://archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 397 Uptime: 2h 49m wakeups: 303 Memory: 15.34 GiB
  used: 5.75 GiB (37.5%) Init: systemd v: 249 runlevel: 5 Compilers:
  gcc: 11.3.0 alt: 11 Shell: Zsh v: 5.8.1 running-in: tmux: inxi: 3.3.13

Thanks in advance for your help!

[StickyTongue]

Hi all,

I have not managed to solved this issue. Can anybody help? Is more info needed to help me troubleshoot this issue? I am assuming that I am missing a driver but I am unsure how to install it and which one I need to install.

I think I have identified the correct drivers needed being the following:

https://github.com/intel/ipu6-camera-bins

Thanks!

[werthsache]

Hey,

any news on that topic? I am also struggling with my Linux installation on an Acer Swift 3 2022 model; had the same issue with the WiFi, which I could solve by installing the OEM Kernel. But the camera is still not working.

I found out, that the IPU6 drivers from https://github.com/intel/ipu6-camera-bins are also available via

Code: Select all

add-apt-repository ppa:oem-solutions-group/intel-ipu6

where I installed several packages that are made for INTEL Alder Lake platform (like libipu6ep, libcamhal-ipu6ep0) but still my camera is not working. Has anyone made any progress on that? Any help would be appreciated!

Thanks!!

[Joe2Shoe]

Post the output of each of these commands:

sudo lshw -class multimedia

lsusb

lspci

sudo apt-get install usbview
(graphical program, install if necessary)

If camera does not appear, check if system sees the camera:
dmesg | grep video
and
lsmod | grep video

[werthsache]

Thank you for your message.

I also uploaded my hw-probe here: https://linux-hardware.org/?probe=08a9c049a1

here's the output you asked for:

lshw -class multimedia:
*-multimedia:0 UNCLAIMED
description: Multimedia controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 5
bus info: pci@0000:00:05.0
version: 02
width: 64 bits
clock: 33MHz
capabilities: pciexpress pm cap_list
configuration: latency=0
resources: iomemory:600-5ff memory:601e000000-601effffff
*-multimedia:1
description: Multimedia audio controller
product: Alder Lake PCH-P High Definition Audio Controller
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
logical name: card0
logical name: /dev/snd/controlC0
logical name: /dev/snd/hwC0D0
logical name: /dev/snd/hwC0D2
logical name: /dev/snd/pcmC0D0c
logical name: /dev/snd/pcmC0D0p
logical name: /dev/snd/pcmC0D1c
logical name: /dev/snd/pcmC0D1p
logical name: /dev/snd/pcmC0D3p
logical name: /dev/snd/pcmC0D4p
logical name: /dev/snd/pcmC0D5p
logical name: /dev/snd/pcmC0D6c
logical name: /dev/snd/pcmC0D7c
version: 01
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=sof-audio-pci-intel-tgl latency=32

lsusb:
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 04f3:0c7f Elan Microelectronics Corp. ELAN:Fingerprint
Bus 003 Device 003: ID 8087:0033 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

lspci:
0000:00:00.0 Host bridge: Intel Corporation Device 4621 (rev 02)
0000:00:02.0 VGA compatible controller: Intel Corporation Alder Lake-P Integrated Graphics Controller (rev 0c)
0000:00:04.0 Signal processing controller: Intel Corporation Alder Lake Innovation Platform Framework Processor Participant (rev 02)
0000:00:05.0 Multimedia controller: Intel Corporation Device 465d (rev 02)
0000:00:06.0 PCI bridge: Intel Corporation 12th Gen Core Processor PCI Express x4 Controller #0 (rev 02)
0000:00:07.0 PCI bridge: Intel Corporation Alder Lake-P Thunderbolt 4 PCI Express Root Port #0 (rev 02)
0000:00:07.2 PCI bridge: Intel Corporation Alder Lake-P Thunderbolt 4 PCI Express Root Port #2 (rev 02)
0000:00:08.0 System peripheral: Intel Corporation 12th Gen Core Processor Gaussian & Neural Accelerator (rev 02)
0000:00:0d.0 USB controller: Intel Corporation Alder Lake-P Thunderbolt 4 USB Controller (rev 02)
0000:00:0d.2 USB controller: Intel Corporation Alder Lake-P Thunderbolt 4 NHI #0 (rev 02)
0000:00:0d.3 USB controller: Intel Corporation Alder Lake-P Thunderbolt 4 NHI #1 (rev 02)
0000:00:0e.0 RAID bus controller: Intel Corporation Volume Management Device NVMe RAID Controller
0000:00:14.0 USB controller: Intel Corporation Alder Lake PCH USB 3.2 xHCI Host Controller (rev 01)
0000:00:14.2 RAM memory: Intel Corporation Alder Lake PCH Shared SRAM (rev 01)
0000:00:14.3 Network controller: Intel Corporation Alder Lake-P PCH CNVi WiFi (rev 01)
0000:00:15.0 Serial bus controller: Intel Corporation Alder Lake PCH Serial IO I2C Controller #0 (rev 01)
0000:00:15.1 Serial bus controller: Intel Corporation Alder Lake PCH Serial IO I2C Controller #1 (rev 01)
0000:00:16.0 Communication controller: Intel Corporation Alder Lake PCH HECI Controller (rev 01)
0000:00:19.0 Serial bus controller: Intel Corporation Alder Lake-P Serial IO I2C Controller #0 (rev 01)
0000:00:19.1 Serial bus controller: Intel Corporation Alder Lake-P Serial IO I2C Controller #1 (rev 01)
0000:00:1f.0 ISA bridge: Intel Corporation Alder Lake PCH eSPI Controller (rev 01)
0000:00:1f.3 Multimedia audio controller: Intel Corporation Alder Lake PCH-P High Definition Audio Controller (rev 01)
0000:00:1f.4 SMBus: Intel Corporation Alder Lake PCH-P SMBus Host Controller (rev 01)
0000:00:1f.5 Serial bus controller: Intel Corporation Alder Lake-P PCH SPI Controller (rev 01)
10000:e0:06.0 System peripheral: Intel Corporation Device 09ab
10000:e0:06.2 PCI bridge: Intel Corporation 12th Gen Core Processor PCI Express x4 Controller #2 (rev 02)
10000:e1:00.0 Non-Volatile memory controller: Micron Technology Inc Device 5411 (rev 01)

dmesg | grep video:
[ 3.241622] ACPI: video: Video Device [GFX0] (multi-head: yes rom: no post: no)
[ 3.902613] videodev: Linux video capture interface: v2.00

lsmod | grep video:
videobuf2_dma_contig 24576 1 intel_ipu6_isys
videobuf2_memops 20480 1 videobuf2_dma_contig
videobuf2_v4l2 32768 1 intel_ipu6_isys
videobuf2_common 81920 4 videobuf2_dma_contig,videobuf2_v4l2,intel_ipu6_isys,videobuf2_memops
videodev 282624 7 v4l2_async,videobuf2_v4l2,v4l2loopback,intel_ipu6_isys,videobuf2_common,ov2740
mc 77824 6 v4l2_async,videodev,videobuf2_v4l2,intel_ipu6_isys,videobuf2_common,ov2740
video 65536 2 acer_wmi,i915
wmi 32768 3 video,acer_wmi,wmi_bmof

Thanks in advance!

[MiZoG]

Have a look at this ppa (at your own discretion)
https://launchpad.net/~oem-solutions-gr ... intel-ipu6

[werthsache]

Have a look at this ppa (at your own discretion)
https://launchpad.net/~oem-solutions-gr ... intel-ipu6

Thank you for your reply... that's exactly what I've tried out in advance to my first post and what results in the hw probe output in my second post.

Did anyone succeed installing the ipu6 Camera with these packages from the OEM Soultions Group on an ACER Swift 3 so far?

[Pjotr]

Try this:
https://easylinuxtipsproject.blogspot.c ... html#ID8.1
(item 8.1)

[hotpink32]

Confirmed to still not work on kernel 6.1.7-1004-oem nor 6.1.7-060107