Linux Mint Hangs with non-responsive mouse and Keyboard

[sengupta]

Mouse click usually does not work - unless clicked 15 times - any suggestion how to improve?
Desktop icons or browser or application windows to be clicked many times before they wake up.

[xenopeek]

I would start by ruling out it's a problem with your current mouse. Either hardware or software. Have you tried using a different mouse on this computer? Have you tried it on a different USB port?

[sengupta]

I tried with two different mouses with the same problem. This is not a hardware problem. If the system is booted again then the mouse works fine.

Linux Mint hangs every now and then, the keyboard does not work - mouse does not work either.
The system needs to be rebooted to make it functional - if the system needs booting every 15 minutes then there is basic issue in its behavioral functionality which the design team needs to look into. Operationally, it is a piece of junk.

[xenopeek]

If your keyboard also doesn't work and the system hangs, this has nothing to do with the mouse but is some core hardware component having a problem.

I suggest you start by including your system information. Open System Reports from your menu, go to System Information on the left and then on the right click Copy and paste it here. Others will need to know these basics to be able to help on this.

Also suggest you edit the topic title (click the pencil icon in top right corner of your first post in the topic) and make clear you're having an issue with Linux Mint hanging. The more details you can give about what happens when it hangs, what doesn't work what still works (i.e., does caps lock key still toggle the indicator light on the keyboard?) the better help you can get.

[sengupta]

System Information after copy and paste

Code: Select all

System:    Kernel: 5.4.0-128-generic x86_64 bits: 64 compiler: gcc v: 9.4.0 
           Desktop: Cinnamon 5.2.7 wm: muffin dm: LightDM Distro: Linux Mint 20.3 Una 
           base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: Hewlett-Packard product: HP Pavilion 17 Notebook PC 
           v: 0883100000305B10000620100 serial: <filter> Chassis: type: 10 serial: <filter> 
           Mobo: Hewlett-Packard model: 1977 v: 96.25 serial: <filter> UEFI: Insyde v: F.14 
           date: 10/04/2013 
Battery:   ID-1: BAT0 charge: N/A condition: N/A volts: N/A model: Hewlett-Packard Primary 
           serial: <filter> status: Unknown 
CPU:       Topology: Dual Core model: Intel Core i3-4000M bits: 64 type: MT MCP arch: Haswell 
           rev: 3 L2 cache: 3072 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 19156 
           Speed: 2395 MHz min/max: 800/2400 MHz Core speeds (MHz): 1: 2395 2: 2395 3: 2395 
           4: 2395 
Graphics:  Device-1: Intel 4th Gen Core Processor Integrated Graphics vendor: Hewlett-Packard 
           driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0416 
           Display: x11 server: X.Org 1.20.13 driver: modesetting unloaded: fbdev,vesa 
           resolution: 1920x1080~60Hz 
           OpenGL: renderer: Mesa DRI Intel HD Graphics 4600 (HSW GT2) v: 4.5 Mesa 21.2.6 
           compat-v: 3.0 direct render: Yes 
Audio:     Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio vendor: Hewlett-Packard 
           driver: snd_hda_intel v: kernel bus ID: 00:03.0 chip ID: 8086:0c0c 
           Device-2: Intel 8 Series/C220 Series High Definition Audio vendor: Hewlett-Packard 
           driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:8c20 
           Sound Server: ALSA v: k5.4.0-128-generic 
Network:   Device-1: Realtek RTL8188EE Wireless Network Adapter vendor: Hewlett-Packard 
           driver: rtl8188ee v: kernel port: 5000 bus ID: 01:00.0 chip ID: 10ec:8179 
           IF: wlo1 state: up mac: <filter> 
           Device-2: Realtek RTL810xE PCI Express Fast Ethernet vendor: Hewlett-Packard 
           driver: r8169 v: kernel port: 4000 bus ID: 02:00.0 chip ID: 10ec:8136 
           IF: eno1 state: down mac: <filter> 
Drives:    Local Storage: total: 698.64 GiB used: 76.89 GiB (11.0%) 
           ID-1: /dev/sda vendor: Toshiba model: MQ01ABD075 size: 698.64 GiB speed: 3.0 Gb/s 
           serial: <filter> 
Partition: ID-1: / size: 136.75 GiB used: 76.86 GiB (56.2%) fs: ext4 dev: /dev/sda7 
           ID-2: swap-1 size: 7.45 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda8 
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 1-1:2 info: Intel ports: 6 rev: 2.0 chip ID: 8087:8008 
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 2-1:2 info: Intel ports: 8 rev: 2.0 chip ID: 8087:8000 
           Hub: 3-0:1 info: Full speed (or root) Hub ports: 14 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 3-2:2 info: Microchip (formerly SMSC) USB 2.0 Hub ports: 4 rev: 2.0 
           chip ID: 0424:2514 
           Device-1: 3-2.1:4 info: Dell type: Mouse driver: hid-generic,usbhid rev: 2.0 
           chip ID: 413c:301a 
           Device-2: 3-2.2:5 info: Microsoft Wired Keyboard 600 type: Keyboard,HID 
           driver: microsoft,usbhid rev: 1.1 chip ID: 045e:0750 
           Device-3: 3-2.4:6 info: Logitech DELL Laser Mouse type: Mouse 
           driver: hid-generic,usbhid rev: 2.0 chip ID: 046d:c063 
           Device-4: 3-9:3 
           info: Cheng Uei Precision Industry (Foxlink) SunplusIT HP Truevision HD Webcam 
           type: Video driver: uvcvideo rev: 2.0 chip ID: 05c8:0361 
           Hub: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.0 chip ID: 1d6b:0003 
Sensors:   System Temperatures: cpu: 52.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
           1: deb http: //dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
           1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/official-dbgsym-repositories.list 
           1: deb http: //ddebs.ubuntu.com focal main restricted universe multiverse
           2: deb http: //ddebs.ubuntu.com focal-updates main restricted universe multiverse
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http: //packages.linuxmint.com una main upstream import backport
           2: deb http: //archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http: //archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http: //archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ focal partner
           Active apt repos in: /etc/apt/sources.list.d/official-source-repositories.list 
           1: deb-src http: //packages.linuxmint.com una main upstream import backport
           2: deb-src http: //archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb-src http: //archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb-src http: //archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb-src http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb-src http: //archive.canonical.com/ubuntu/ focal partner
Info:      Processes: 207 Uptime: 1h 21m Memory: 3.76 GiB used: 1.19 GiB (31.7%) Init: systemd 
           v: 245 runlevel: 5 Compilers: gcc: 9.4.0 alt: 9 Client: Unknown python3.8 client 
           inxi: 3.0.38 

[sengupta]

The above System Information is after rebooting following hang configuration

[sengupta]

The current version of Linux Mint is an unusable on my PC. The system hangs if the keyboard and mouse not used for 30 minutes - with everything non-responsive there after. You need to reboot - I did that and ended up losing 4 hours of work.

[xenopeek]

The system hangs if the keyboard and mouse not used for 30 minutes

30 minutes is too close to not be related to power management I think. Suggest you check Power Management settings in Linux Mint for any option that currently says 30 minutes. Change them to never. That should be a stopover workaround.

There must be some issue with one of your devices and power management. Your Linux kernel may need some parameter to make its power management work properly with your hardware. Usually it's telling the kernel to pretend to be Windows towards the power management interface of your system. Figuring out what the problem with the power management support is is not my area of expertise. If the workaround I suggest holds up I suggest make a new topic for that.

This isn't anything Linux Mint can fix. It's between the Linux kernel and your systems manufacturers to properly support each other.

[RollyShed]

Are you running battery only or with the power pack plugged in all the time?

Otherwise everything looks as if it should work perfectly. I've done one HP Pavillion-g and I can possibly check in a few days, how it is going.

[RollyShed]

In System Settings > Mouse

Pointer size and speed - Have you modified Custom Acceleration or Custom Sensitivity?

If not have you tried adjusting them?

Double-Click Timeout, where is it set? Mine is about a third of the way along.

[Moem]

This thread is now redundant since the OP has started a new one: Linux Mint 20.3 hangs every now and then