RX 6600 has seemingly unsolvable problem

[Hausemaster]

i've seen others are having a similar problem with there 6600's but none of there fixes seem to solve my problem of the
GPU becoming unresponsive and then my screen becoming garbled pixels.

it could range for as long as a few minutes to being able to play for hours before I have to restart when it happens
oddly enough it seems to be sometimes better and worse depending on the kernel I use
not sure what to do at this point

[dorsetUK]

... not sure what to do at this point

Hi Hausemaster and welcome to the forum.

To be in a position to help you we need to know the full details of your computer.

If you click on the Start button and type - system reports – and then launch / run that program. Next, on the left hand side of System Reports window, click on System information, then the Copy button.

Come back here and Paste.

That will give us the details of your computer and then someone will be able to help.

If you’re Terminally based then open your Terminal and paste

Code: Select all

inxi -Fxpmrz

into it and then hit Enter/Return.

Go to Edit, Select All, and then Copy, come back here, click on the code tags, </>, and then paste, Ctrl V.

[Hausemaster]

Code: Select all

System:
  Kernel: 5.15.0-52-generic x86_64 bits: 64 compiler: gcc v: 11.2.0
    Desktop: Cinnamon 5.4.12 Distro: Linux Mint 21 Vanessa
    base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop Mobo: ASRock model: B550M Pro4 serial: <superuser required>
    UEFI: American Megatrends v: P1.00 date: 05/20/2020
Memory:
  RAM: total: 31.28 GiB used: 3.05 GiB (9.8%)
  RAM Report:
    permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: 6-core model: AMD Ryzen 5 3600 bits: 64 type: MT MCP arch: Zen 2
    rev: 0 cache: L1: 384 KiB L2: 3 MiB L3: 32 MiB
  Speed (MHz): avg: 2322 high: 3588 min/max: 2200/4208 boost: enabled
    cores: 1: 3588 2: 2066 3: 2055 4: 2195 5: 2196 6: 2196 7: 2052 8: 2736
    9: 2195 10: 2195 11: 2195 12: 2195 bogomips: 86234
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
  Device-1: AMD Navi 23 [Radeon RX 6600/6600 XT/6600M] vendor: XFX
    driver: amdgpu v: kernel bus-ID: 0b:00.0
  Device-2: Logitech Webcam C270 type: USB driver: snd-usb-audio,uvcvideo
    bus-ID: 3-2.2:3
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: amdgpu,ati
    unloaded: fbdev,modesetting,radeon,vesa gpu: amdgpu
    resolution: 1440x900~75Hz
  OpenGL: renderer: NAVI23 (navi23 LLVM 15.0.4 DRM 3.42 5.15.0-52-generic)
    v: 4.6 Mesa 22.2.4 - kisak-mesa PPA direct render: Yes
Audio:
  Device-1: AMD Navi 21 HDMI Audio [Radeon RX 6800/6800 XT / 6900 XT]
    driver: snd_hda_intel v: kernel bus-ID: 0b:00.1
  Device-2: AMD Starship/Matisse HD Audio vendor: ASRock
    driver: snd_hda_intel v: kernel bus-ID: 0d:00.4
  Device-3: Logitech Webcam C270 type: USB driver: snd-usb-audio,uvcvideo
    bus-ID: 3-2.2:3
  Sound Server-1: ALSA v: k5.15.0-52-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: ASRock driver: r8169 v: kernel port: f000 bus-ID: 07:00.0
  IF: enp7s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 2.27 TiB used: 1020.69 GiB (43.8%)
  ID-1: /dev/nvme0n1 vendor: Crucial model: CT500P2SSD8 size: 465.76 GiB
    temp: 29.9 C
  ID-2: /dev/sda vendor: Western Digital model: WD20EZBX-00AYRA0
    size: 1.82 TiB
Partition:
  ID-1: / size: 455.22 GiB used: 107.39 GiB (23.6%) fs: ext4 dev: /dev/dm-1
    mapped: vgmint-root
  ID-2: /boot size: 703.1 MiB used: 138.7 MiB (19.7%) fs: ext4
    dev: /dev/nvme0n1p2
  ID-3: /boot/efi size: 511 MiB used: 10.2 MiB (2.0%) fs: vfat
    dev: /dev/nvme0n1p1
  ID-4: /mnt/56b5eb90-ea74-4347-af72-2a4672b03db0 size: 1.79 TiB
    used: 913.15 GiB (49.8%) fs: ext4 dev: /dev/sda
Swap:
  ID-1: swap-1 type: partition size: 980 MiB used: 0 KiB (0.0%)
    dev: /dev/dm-2 mapped: vgmint-swap_1
Sensors:
  System Temperatures: cpu: N/A mobo: N/A gpu: amdgpu temp: 30.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 0
Repos:
  Packages: 2688
  No active apt repos in: /etc/apt/sources.list
  No active apt repos in: /etc/apt/sources.list.d/amdgpu-proprietary.list
  Active apt repos in: /etc/apt/sources.list.d/amdgpu.list
    1: deb https://repo.radeon.com/amdgpu/22.20/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/canonical-kernel-team-proposed-jammy.list
    1: deb http://ppa.launchpad.net/canonical-kernel-team/proposed/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/kisak-kisak-mesa-focal.list
    1: deb http://ppa.launchpad.net/kisak/kisak-mesa/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/kisak-kisak-mesa-jammy.list
    1: deb http://ppa.launchpad.net/kisak/kisak-mesa/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/obsproject-obs-studio-focal.list
    1: deb http://ppa.launchpad.net/obsproject/obs-studio/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://packages.linuxmint.com vanessa main upstream import backport
    2: deb http://archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http://archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/rocm.list
    1: deb [arch=amd64] https://repo.radeon.com/rocm/apt/5.2 ubuntu main
  Active apt repos in: /etc/apt/sources.list.d/steam.list
    1: deb [arch=amd64,i386] https://repo.steampowered.com/steam/ stable steam
    2: deb-src [arch=amd64,i386] https://repo.steampowered.com/steam/ stable steam
Info:
  Processes: 343 Uptime: 15h 17m Init: systemd runlevel: 5 Compilers:
  gcc: 11.3.0 Shell: Bash v: 5.1.16 inxi: 3.3.13

also any place i could learn more about these helpful little commands like inxi -Fxpmrz?
been using linux for about 5 years now but i've never really delved into the Terminal aside from some basics

[dorsetUK]

This is a guess, Active apt repos in: /etc/apt/sources.list.d/kisak-kisak-mesa-focal.list

Could you explain why/how you did this?

[DPM]

And this one as well:

Active apt repos in: /etc/apt/sources.list.d/amdgpu.list
1: deb https://repo.radeon.com/amdgpu/22.20/ubuntu jammy main

Just why? The drivers are already in the kernel itself that comes with Mint. This is not Windows.

[Hausemaster]

I shouldn't have done that but honestly was getting desperate for something if anything to fix the problem
this has been an issue since I got the card and was hoping it was not the card itself
i'll remove the repo's and if that dosn't fix it im not sure what to do either than getting a even newer kernel or just getting another gpu

[ShyGuy]

Honestly looks like a GPU failure. I've seen that kind of screen many times in Windows.

[DPM]

getting a even newer kernel

The 5.15 as shipped in Mint 21 should be fine for that card. I have its newer sister model 6650 XT with the same graphics chip, only slightly higher clock speeds.

Does that only happen when gaming, or also during normal desktop use such as web browsing?

or just getting another gpu

That's the most likely outcome.

[Hausemaster]

only while gaming will it stop functioning properly, but its completely fine with everything else
also randomly it will restart after going to sleep somtimes but thats another issue

[DPM]

only while gaming will it stop functioning properly, but its completely fine with everything else

You could try https://benchmark.unigine.com/superposition - that's a benchmark that will put a lot of stress on the GPU, especially in "high" or "extreme". For me, that works absolutely stable. Keep also an eye on the maximum GPU temperature that is displayed after the run.

also randomly it will restart after going to sleep somtimes but thats another issue

I've seen reports on RX 6000 even under Windows where the solution was to disable some energy saving settings. In Cinnamon, the equivalent is Start Menu, Preferences, Power Management, then setting monitor suspend to "never". I did that because the GPU would not wake up occasionally, the screen would stay black, and only a hard reset of the PC would help.

Btw., your BIOS is pretty old - I'd update that to the current one for the Asrock B550M Pro4: https://www.asrock.com/mb/AMD/B550M%20Pro4/#BIOS

Also, what's the wattage rating of your power supply unit?

[Hausemaster]

ah yes I forgot about the bios, always thought of it as a dont bother thing
the gpu has never overheated while i've owned it and I guess i'll try a few more things before starting a support ticket to XFX for either a new one or my money back
My power supply is a Gold efficiency 550 Watts and the system as a whole has never drawn more than 300
i'll run the benchmark and update the bios, hopfully that'll work

[Hausemaster]

Well, turns out it was the bios
uhh sorry about that guys, completely forgot about the bios
guess i've learned a lesson

[SMG]

Well, turns out it was the bios

If your issue is resolved, please go to your first post in this topic, click the pencil icon, and add [SOLVED] to the beginning of the title so others know you are no longer seeking help on this issue and others know there is a solution in the topic.

[Hausemaster]

Thought it was solved but only for my 570, still happens on the 6600
I'm going to try a few more things and then see if I can rma it if the problem persist

[SMG]

Thought it was solved but only for my 570, still happens on the 6600
I'm going to try a few more things and then see if I can rma it if the problem persist

Is it only certain apps which do this? If so, check this [SOLVED] Strange visual artifacts in many apps like gimp and libreoffice in Mint 21 Cinnamon. Apparently, there is a mesa fix in the pipeline and until then people can use a PPA to get a newer mesa version.

Edited because the fix is supposed to be in mesa 22.2 and you already have that version with the kisak-ppa.