TrackPoint and TouchPad stopped working on ThinkPad E560

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va8abond
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TrackPoint and TouchPad stopped working on ThinkPad E560

Post by va8abond »

Hello,
both trackpoint and touchpad stopped working on my ThinkPad E560 on which I had Linux Mint installed since I bought it new in 2016. This happened recently while running Linux Mint 19.3.
I have now installed Linux Mint 21.1 and trackpoint and touchpad still don't work. I also updated the kernel from 5.15 to the latest 5.19.
When entering

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  cat /proc/bus/input/devices | grep -i touchpad  
nothing shows.
The following is the output from inxi -Frxxxzc0

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  inxi -Frxxxzc0
System:
  Kernel: 5.19.0-28-generic x86_64 bits: 64 compiler: N/A
    Desktop: Cinnamon 5.6.7 tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0
    Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: LENOVO product: 20EVCTO1WW v: ThinkPad E560
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: LENOVO model: 20EVCTO1WW v: SDK0J40709 WIN
    serial: <superuser required> UEFI: LENOVO v: R00ET37W (1.12 )
    date: 01/17/2016
Battery:
  ID-1: BAT0 charge: 47.4 Wh (99.2%) condition: 47.8/47.5 Wh (100.5%)
    volts: 12.3 min: 10.8 model: LGC LNV-45N1 type: Li-ion serial: <filter>
    status: Not charging
CPU:
  Info: dual core model: Intel Core i5-6200U bits: 64 type: MT MCP
    smt: enabled arch: Skylake rev: 3 cache: L1: 128 KiB L2: 512 KiB L3: 3 MiB
  Speed (MHz): avg: 975 high: 2400 min/max: 400/2800 cores: 1: 2400 2: 500
    3: 500 4: 500 bogomips: 19200
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel Skylake GT2 [HD Graphics 520] vendor: Lenovo driver: i915
    v: kernel ports: active: eDP-1
    empty: DP-1, DP-2, DP-3, HDMI-A-1, HDMI-A-2, HDMI-A-3 bus-ID: 00:02.0
    chip-ID: 8086:1916 class-ID: 0300
  Device-2: AMD Mars [Radeon HD 8670A/8670M/8750M / R7 M370] vendor: Lenovo
    driver: radeon v: kernel pcie: speed: 5 GT/s lanes: 4 bus-ID: 03:00.0
    chip-ID: 1002:6600 class-ID: 0380
  Device-3: Chicony Integrated Camera type: USB driver: uvcvideo
    bus-ID: 1-7:4 chip-ID: 04f2:b541 class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.3 driver: X:
    loaded: ati,modesetting,radeon unloaded: fbdev,vesa gpu: i915
    display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1600x900 s-dpi: 96 s-size: 423x238mm (16.7x9.4")
    s-diag: 485mm (19.1")
  Monitor-1: eDP-1 model: Samsung res: 1600x900 hz: 60 dpi: 118
    size: 344x194mm (13.5x7.6") diag: 395mm (15.5") modes: 1920x1080
  OpenGL: renderer: Mesa Intel HD Graphics 520 (SKL GT2) v: 4.6 Mesa 22.0.5
    direct render: Yes
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: Lenovo
    driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:9d70
    class-ID: 0403
  Sound Server-1: ALSA v: k5.19.0-28-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Ethernet I219-V vendor: Lenovo driver: e1000e v: kernel
    port: N/A bus-ID: 00:1f.6 chip-ID: 8086:1570 class-ID: 0200
  IF: enp0s31f6 state: down mac: <filter>
  Device-2: Intel Wireless 8260 driver: iwlwifi v: kernel pcie:
    speed: 2.5 GT/s lanes: 1 bus-ID: 01:00.0 chip-ID: 8086:24f3 class-ID: 0280
  IF: wlp1s0 state: up mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8
    bus-ID: 1-6:5 chip-ID: 8087:0a2b class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 3 state: up address: <filter>
    bt-v: 2.1 lmp-v: 4.2 sub-v: 100 hci-v: 4.2 rev: 100
Drives:
  Local Storage: total: 931.51 GiB used: 26.24 GiB (2.8%)
  ID-1: /dev/sda vendor: Western Digital model: WD10SPCX-08S8TT0
    size: 931.51 GiB speed: 6.0 Gb/s type: HDD rpm: 5400 serial: <filter>
    rev: 1A01 scheme: GPT
Partition:
  ID-1: / size: 915.32 GiB used: 26.24 GiB (2.9%) fs: ext4 dev: /dev/sda2
  ID-2: /boot/efi size: 511 MiB used: 5.2 MiB (1.0%) fs: vfat
    dev: /dev/sda1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2
    file: /swapfile
Sensors:
  System Temperatures: cpu: 30.0 C pch: 28.5 C mobo: 0.0 C gpu: radeon
    temp: 30.0 C
  Fan Speeds (RPM): cpu: 0 fan-2: 0
Repos:
  Packages: 2158 apt: 2150 flatpak: 8
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://packages.linuxmint.com vera main upstream import backport
    2: deb http://archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http://archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 255 Uptime: 52m wakeups: 1 Memory: 15.51 GiB
  used: 2.53 GiB (16.3%) Init: systemd v: 249 runlevel: 5 Compilers:
  gcc: 11.3.0 alt: 11 Shell: Bash v: 5.1.16 running-in: gnome-terminal
  inxi: 3.3.13
 
Any suggestions please?
Last edited by LockBot on Thu Jul 27, 2023 10:00 pm, edited 1 time in total.
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by SMG »

va8abond wrote: Fri Jan 27, 2023 9:02 am Hello,
both trackpoint and touchpad stopped working on my ThinkPad E560 on which I had Linux Mint installed since I bought it new in 2016. This happened recently while running Linux Mint 19.3.
I have now installed Linux Mint 21.1 and trackpoint and touchpad still don't work. I also updated the kernel from 5.15 to the latest 5.19.
Welcome to the forum, va8abond.

Several people in this topic with Lenovos
(""Solved"") LM 21(.1) Cinnamon: Touchpad, Touchscreen and Pen on Lenovo Ideapad stopped working after software update
found rolling back to an older kernel worked. If you need help or instructions to try that option, just let us know.

If that does not work, what is the output of

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xinput
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va8abond
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by va8abond »

Hi SMG, thanks for your suggestion. Which kernel versions can I try, other than 5.15 and 5.19, that will still allow Mint 21.1 to perform correctly? Also, how far back can I go?
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by SMG »

va8abond wrote: Sat Jan 28, 2023 10:17 am Hi SMG, thanks for your suggestion. Which kernel versions can I try, other than 5.15 and 5.19, that will still allow Mint 21.1 to perform correctly? Also, how far back can I go?
The person in the other topic mentioned 5.15.0-56 worked for them. If that is not installed on your computer, you can install it with Update Manager.
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by va8abond »

Hi SMG,

I tried 5.15.0-56 kernel but the issue persists. The following is the output of xinput:

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 xinput
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ MOSART Semi. 2.4G Wireless Mouse        	id=9	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Video Bus                               	id=7	[slave  keyboard (3)]
    ↳ Sleep Button                            	id=8	[slave  keyboard (3)]
    ↳ Integrated Camera: Integrated C         	id=10	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=11	[slave  keyboard (3)]
    ↳ ThinkPad Extra Buttons                  	id=12	[slave  keyboard (3)]
 
Both trackpoint and touchPad had been working without issues with older Linux Mint versions including Linux Mint 19.3 until they stopped working.

Obviously I still hope it is a software problem that can be solved rather than the hardware. Could it depend from a driver?

Thank you for your help.
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by SMG »

va8abond wrote: Mon Jan 30, 2023 2:47 pmBoth trackpoint and touchPad had been working without issues with older Linux Mint versions including Linux Mint 19.3 until they stopped working.

Obviously I still hope it is a software problem that can be solved rather than the hardware. Could it depend from a driver?
Unless you changed a driver or there was a backported patch in the kernel which changed how the driver functioned, then it likely is a hardware issue.

Do you have an install usb/dvd from an LM19.2 or older version? If so, test it and see if they work. The kernels on those are old enough that should give an idea if a kernel update cause the issue or something else happened.

My laptop does not have a trackpoint, but it does have a touchpad.This is my output.

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xinput
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ SynPS/2 Synaptics TouchPad              	id=10	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Video Bus                               	id=7	[slave  keyboard (3)]
    ↳ Sleep Button                            	id=8	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=9	[slave  keyboard (3)]
    ↳ HP WMI hotkeys                          	id=11	[slave  keyboard (3)]
When comparing to yours, it seems your system can not see the trackpoint or touchpad.
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by va8abond »

Hi SMG,
I tested LM19.2 with a bootable usb and still trackpoint and touchPad didn't work. Unfortunately it looks like it is a hardware problem. At least I know for sure.
Thanks again for your help.
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by va8abond »

Unexpectedly trackpoint and touchPad are working again! This is now my output:

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xinput
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ MOSART Semi. 2.4G Wireless Mouse        	id=9	[slave  pointer  (2)]
⎜   ↳ AlpsPS/2 ALPS DualPoint TouchPad        	id=12	[slave  pointer  (2)]
⎜   ↳ AlpsPS/2 ALPS DualPoint Stick           	id=13	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Video Bus                               	id=7	[slave  keyboard (3)]
    ↳ Sleep Button                            	id=8	[slave  keyboard (3)]
    ↳ Integrated Camera: Integrated C         	id=10	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=11	[slave  keyboard (3)]
    ↳ ThinkPad Extra Buttons                  	id=14	[slave  keyboard (3)]

I'm very happy of course but not sure about the cause of the issue, maybe a temporary hardware failure or some updates since I keep updating the system as I re-install software.
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by SMG »

va8abond wrote: Tue Feb 07, 2023 1:21 pm Unexpectedly trackpoint and touchPad are working again!
Don't reboot! :lol:
(Just joking.)
va8abond wrote: Tue Feb 07, 2023 1:21 pmThis is now my output:
I didn't realize Lenovo used ALPS. I've helped some people with Dells and ALPS who were having issues.
va8abond wrote: Tue Feb 07, 2023 1:21 pmI'm very happy of course but not sure about the cause of the issue, maybe a temporary hardware failure or some updates since I keep updating the system as I re-install software.
I checked the kernel changelogs and there was a fix put in 5.15.0-58, but I thought you already tried that kernel.

Let's see the output of

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dmesg -T | grep -i "Alps"
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by va8abond »

Hi SMG,
I checked the kernel changelogs and there was a fix put in 5.15.0-58, but I thought you already tried that kernel.
Yes I tried 5.15 and 5.10. I tried LM19.2 (without installing it), then back to LM 21.1 with the latest kernel 5.19.x. Touchpad and trackpoint still weren't working until yesterday.

Code: Select all

dmesg -T | grep -i "Alps"
doesn't return anything!
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by SMG »

va8abond wrote: Tue Feb 07, 2023 3:24 pm

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dmesg -T | grep -i "Alps"
doesn't return anything!
Let's try this one

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journalctl -b | grep -i "Alps"
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by va8abond »

Here is the output:

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journalctl -b | grep -i "Alps"
Feb 09 00:52:44 francesca-ThinkPad-E560 kernel: input: AlpsPS/2 ALPS DualPoint Stick as /devices/platform/i8042/serio1/input/input6
Feb 09 00:52:44 francesca-ThinkPad-E560 kernel: input: AlpsPS/2 ALPS DualPoint TouchPad as /devices/platform/i8042/serio1/input/input5
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by SMG »

That will give us something we can check should they decide to do another disappearing act. I expect those inputs also show up in the Xorg log (/var/log/Xorg.0.log).
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Re: TrackPoint and TouchPad stopped working on ThinkPad E560

Post by va8abond »

I suppose they do but it's a very long file! I'll keep it in mind for the future, thank you.

Touchpad and trackpoint have been working since. (I did cross my fingers the first few times when rebooting! :lol: )
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