Mint 18.3 doesn't find usb external drive

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Argyriou
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Posts: 4
Joined: Mon Jan 01, 2018 6:30 pm

Mint 18.3 doesn't find usb external drive

Post by Argyriou » Mon Jan 01, 2018 7:03 pm

My installation of Linux Mint 17.3 32-bit Cinnamon automatically found and mounted a large Hitachi USB drive.

I upgraded to Mint 18.3 64-bit Cinnamon, and the drive isn't found. I've tried disconnecting the USB cable and reconnecting, and unplugging and reconnecting the power to the drive; neither works.

Let me know if output from something else is needed.

Thanks!

inxi output:

Code: Select all

System:    Host: minty-fresh-2 Kernel: 4.10.0-42-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: LENOVO product: 6073S12 v: ThinkCentre M57p
           Mobo: LENOVO model: LENOVO
           Bios: LENOVO v: 2RKT44AUS date: 04/29/2008
CPU:       Dual core Intel Core2 Duo E8400 (-MCP-) cache: 6144 KB
           flags: (lm nx sse sse2 sse3 sse4_1 ssse3 vmx) bmips: 11969
           clock speeds: max: 3000 MHz 1: 3000 MHz 2: 2000 MHz
Graphics:  Card: Intel 82Q35 Express Integrated Graphics Controller
           bus-ID: 00:02.0
           Display Server: X.org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           tty size: 80x24 Advanced Data: N/A for root
Audio:     Card Intel 82801I (ICH9 Family) HD Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.10.0-42-generic
Network:   Card: Intel 82566DM-2 Gigabit Network Connection
           driver: e1000e v: 3.2.6-k port: 1820 bus-ID: 00:19.0
           IF: enp0s25 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 160.0GB (8.1% used)
           ID-1: /dev/sda model: WDC_WD1600AAJS size: 160.0GB temp: 36C
Partition: ID-1: / size: 143G used: 8.5G (7%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 4.00GB used: 2.25GB (56%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 38.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 234 Uptime: 16 days Memory: 2939.0/3687.7MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (sudo) inxi: 2.2.35
lshw output:

Code: Select all

minty-fresh-2
    description: Desktop Computer
    product: 6073S12 (NONE)
    vendor: LENOVO
    version: ThinkCentre M57p
    serial: LKHDGRB
    width: 64 bits
    capabilities: smbios-2.5 dmi-2.5 vsyscall32
    configuration: administrator_password=disabled boot=normal chassis=desktop family=NONE keyboard_password=disabled power-on_password=disabled sku=NONE uuid=4E41A725-3BAB-3167-A754-CF19271DD31F
  *-core
       description: Motherboard
       product: LENOVO
       vendor: LENOVO
       physical id: 0
       version: NONE
       serial: NONE
       slot: INSIDE
     *-firmware
          description: BIOS
          vendor: LENOVO
          physical id: 0
          version: 2RKT44AUS
          date: 04/29/2008
          size: 125KiB
          capacity: 4032KiB
          capabilities: pci pnp upgrade shadowing escd cdboot edd acpi usb ls120boot smartbattery biosbootspecification
     *-cpu
          description: CPU
          product: Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz
          vendor: Intel Corp.
          physical id: 4
          bus info: cpu@0
          version: Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz
          slot: LGA 775
          size: 2GHz
          capacity: 3600MHz
          width: 64 bits
          clock: 333MHz
          capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx constant_tsc arch_perfmon pebs bts rep_good nopl aperfmperf pni dtes64 monitor ds_cpl vmx smx est tm2 ssse3 cx16 xtpr pdcm sse4_1 lahf_lm tpr_shadow vnmi flexpriority dtherm cpufreq
          configuration: cores=2 enabledcores=2 threads=2
        *-cache:0
             description: L1 cache
             physical id: 5
             slot: L1 Cache
             size: 16KiB
             capacity: 16KiB
             capabilities: asynchronous internal write-back
             configuration: level=1
        *-cache:1
             description: L2 cache
             physical id: 6
             slot: L2 Cache
             size: 6MiB
             capacity: 6MiB
             capabilities: burst internal write-back
             configuration: level=2
     *-memory
          description: System Memory
          physical id: 1f
          slot: System board or motherboard
          size: 4GiB
        *-bank:0
             description: DIMM DDR2 Synchronous 667 MHz (1.5 ns)
             product: 4542453130554538414357412D38472D4520
             vendor: Elpida
             physical id: 0
             serial: 22068B78
             slot: J6G1
             size: 1GiB
             width: 40968 bits
             clock: 667MHz (1.5ns)
        *-bank:1
             description: DIMM DDR2 Synchronous 667 MHz (1.5 ns)
             product: 000000000000000000000000000000000000
             vendor: Unknown
             physical id: 1
             serial: 00000000
             slot: J6G2
             size: 2GiB
             width: 41480 bits
             clock: 667MHz (1.5ns)
        *-bank:2
             description: DIMM DDR2 Synchronous 667 MHz (1.5 ns)
             product: 4542453130554538414357412D38472D4520
             vendor: Elpida
             physical id: 2
             serial: 22068BF2
             slot: J6H1
             size: 1GiB
             width: 41992 bits
             clock: 667MHz (1.5ns)
        *-bank:3
             description: DIMM DDR2 Synchronous 667 MHz (1.5 ns) [empty]
             product: 012345678901234567890123456789012345
             vendor: 48spaces
             physical id: 3
             serial: 01234567
             slot: J6H2
             clock: 667MHz (1.5ns)
     *-pci
          description: Host bridge
          product: 82Q35 Express DRAM Controller
          vendor: Intel Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 02
          width: 32 bits
          clock: 33MHz
        *-display
             description: VGA compatible controller
             product: 82Q35 Express Integrated Graphics Controller
             vendor: Intel Corporation
             physical id: 2
             bus info: pci@0000:00:02.0
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: msi pm vga_controller bus_master cap_list rom
             configuration: driver=i915 latency=0
             resources: irq:25 memory:d0100000-d017ffff ioport:1c70(size=8) memory:c0000000-cfffffff memory:d0000000-d00fffff memory:c0000-dffff
        *-communication:0
             description: Communication controller
             product: 82Q35 Express MEI Controller
             vendor: Intel Corporation
             physical id: 3
             bus info: pci@0000:00:03.0
             version: 02
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi bus_master cap_list
             configuration: driver=mei_me latency=0
             resources: irq:26 memory:d03a6000-d03a600f
        *-ide:0 UNCLAIMED
             description: IDE interface
             product: 82Q35 Express PT IDER Controller
             vendor: Intel Corporation
             physical id: 3.2
             bus info: pci@0000:00:03.2
             version: 02
             width: 32 bits
             clock: 66MHz
             capabilities: ide pm msi cap_list
             configuration: latency=0
             resources: ioport:1c88(size=8) ioport:1c7c(size=4) ioport:1c80(size=8) ioport:1c78(size=4) ioport:1c20(size=16)
        *-communication:1
             description: Serial controller
             product: 82Q35 Express Serial KT Controller
             vendor: Intel Corporation
             physical id: 3.3
             bus info: pci@0000:00:03.3
             version: 02
             width: 32 bits
             clock: 66MHz
             capabilities: pm msi 16550 bus_master cap_list
             configuration: driver=serial latency=0
             resources: irq:17 ioport:1c90(size=8) memory:d01a4000-d01a4fff
        *-network
             description: Ethernet interface
             product: 82566DM-2 Gigabit Network Connection
             vendor: Intel Corporation
             physical id: 19
             bus info: pci@0000:00:19.0
             logical name: enp0s25
             version: 02
             serial: 00:1e:37:4d:20:04
             size: 100Mbit/s
             capacity: 1Gbit/s
             width: 32 bits
             clock: 33MHz
             capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
             configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=3.2.6-k duplex=full firmware=1.3-1 ip=192.168.2.12 latency=0 link=yes multicast=yes port=twisted pair speed=100Mbit/s
             resources: irq:24 memory:d0180000-d019ffff memory:d01a5000-d01a5fff ioport:1820(size=32)
        *-usb:0
             description: USB controller
             product: 82801I (ICH9 Family) USB UHCI Controller #4
             vendor: Intel Corporation
             physical id: 1a
             bus info: pci@0000:00:1a.0
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: uhci bus_master cap_list
             configuration: driver=uhci_hcd latency=0
             resources: irq:16 ioport:1840(size=32)
           *-usbhost
                product: UHCI Host Controller
                vendor: Linux 4.10.0-42-generic uhci_hcd
                physical id: 1
                bus info: usb@3
                logical name: usb3
                version: 4.10
                capabilities: usb-1.10
                configuration: driver=hub slots=2 speed=12Mbit/s
              *-usb:0
                   description: Keyboard
                   product: Lenovo USB Keyboard
                   vendor: Lenovo
                   physical id: 1
                   bus info: usb@3:1
                   version: 1.40
                   capabilities: usb-2.00
                   configuration: driver=usbhid maxpower=100mA speed=2Mbit/s
              *-usb:1
                   description: Mouse
                   product: USB Optical Mouse
                   vendor: PixArt
                   physical id: 2
                   bus info: usb@3:2
                   version: 1.00
                   capabilities: usb-1.10
                   configuration: driver=usbhid maxpower=100mA speed=2Mbit/s
        *-usb:1
             description: USB controller
             product: 82801I (ICH9 Family) USB UHCI Controller #5
             vendor: Intel Corporation
             physical id: 1a.1
             bus info: pci@0000:00:1a.1
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: uhci bus_master cap_list
             configuration: driver=uhci_hcd latency=0
             resources: irq:17 ioport:1860(size=32)
           *-usbhost
                product: UHCI Host Controller
                vendor: Linux 4.10.0-42-generic uhci_hcd
                physical id: 1
                bus info: usb@4
                logical name: usb4
                version: 4.10
                capabilities: usb-1.10
                configuration: driver=hub slots=2 speed=12Mbit/s
        *-usb:2
             description: USB controller
             product: 82801I (ICH9 Family) USB UHCI Controller #6
             vendor: Intel Corporation
             physical id: 1a.2
             bus info: pci@0000:00:1a.2
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: uhci bus_master cap_list
             configuration: driver=uhci_hcd latency=0
             resources: irq:18 ioport:1880(size=32)
           *-usbhost
                product: UHCI Host Controller
                vendor: Linux 4.10.0-42-generic uhci_hcd
                physical id: 1
                bus info: usb@5
                logical name: usb5
                version: 4.10
                capabilities: usb-1.10
                configuration: driver=hub slots=2 speed=12Mbit/s
        *-usb:3
             description: USB controller
             product: 82801I (ICH9 Family) USB2 EHCI Controller #2
             vendor: Intel Corporation
             physical id: 1a.7
             bus info: pci@0000:00:1a.7
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: pm debug ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0
             resources: irq:18 memory:d03a6800-d03a6bff
           *-usbhost
                product: EHCI Host Controller
                vendor: Linux 4.10.0-42-generic ehci_hcd
                physical id: 1
                bus info: usb@1
                logical name: usb1
                version: 4.10
                capabilities: usb-2.00
                configuration: driver=hub slots=6 speed=480Mbit/s
        *-multimedia
             description: Audio device
             product: 82801I (ICH9 Family) HD Audio Controller
             vendor: Intel Corporation
             physical id: 1b
             bus info: pci@0000:00:1b.0
             version: 02
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi pciexpress bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:27 memory:d01a0000-d01a3fff
        *-usb:4
             description: USB controller
             product: 82801I (ICH9 Family) USB UHCI Controller #1
             vendor: Intel Corporation
             physical id: 1d
             bus info: pci@0000:00:1d.0
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: uhci bus_master cap_list
             configuration: driver=uhci_hcd latency=0
             resources: irq:16 ioport:18a0(size=32)
           *-usbhost
                product: UHCI Host Controller
                vendor: Linux 4.10.0-42-generic uhci_hcd
                physical id: 1
                bus info: usb@6
                logical name: usb6
                version: 4.10
                capabilities: usb-1.10
                configuration: driver=hub slots=2 speed=12Mbit/s
              *-usb:0
                   description: Printer
                   product: DeskJet 960C
                   vendor: Hewlett-Packard
                   physical id: 1
                   bus info: usb@6:1
                   version: 1.00
                   serial: MY24Q1C2NJRO
                   capabilities: usb-1.10 bidirectional
                   configuration: driver=usblp maxpower=2mA speed=12Mbit/s
              *-usb:1
                   description: Printer
                   product: IEEE-1284 Controller
                   vendor: Prolific Technology Inc.
                   physical id: 2
                   bus info: usb@6:2
                   version: 2.02
                   capabilities: usb-1.00 unidirectional
                   configuration: driver=usblp maxpower=100mA speed=12Mbit/s
        *-usb:5
             description: USB controller
             product: 82801I (ICH9 Family) USB UHCI Controller #2
             vendor: Intel Corporation
             physical id: 1d.1
             bus info: pci@0000:00:1d.1
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: uhci bus_master cap_list
             configuration: driver=uhci_hcd latency=0
             resources: irq:17 ioport:18c0(size=32)
           *-usbhost
                product: UHCI Host Controller
                vendor: Linux 4.10.0-42-generic uhci_hcd
                physical id: 1
                bus info: usb@7
                logical name: usb7
                version: 4.10
                capabilities: usb-1.10
                configuration: driver=hub slots=2 speed=12Mbit/s
        *-usb:6
             description: USB controller
             product: 82801I (ICH9 Family) USB UHCI Controller #3
             vendor: Intel Corporation
             physical id: 1d.2
             bus info: pci@0000:00:1d.2
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: uhci bus_master cap_list
             configuration: driver=uhci_hcd latency=0
             resources: irq:18 ioport:18e0(size=32)
           *-usbhost
                product: UHCI Host Controller
                vendor: Linux 4.10.0-42-generic uhci_hcd
                physical id: 1
                bus info: usb@8
                logical name: usb8
                version: 4.10
                capabilities: usb-1.10
                configuration: driver=hub slots=2 speed=12Mbit/s
        *-usb:7
             description: USB controller
             product: 82801I (ICH9 Family) USB2 EHCI Controller #1
             vendor: Intel Corporation
             physical id: 1d.7
             bus info: pci@0000:00:1d.7
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: pm debug ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0
             resources: irq:16 memory:d03a6c00-d03a6fff
           *-usbhost
                product: EHCI Host Controller
                vendor: Linux 4.10.0-42-generic ehci_hcd
                physical id: 1
                bus info: usb@2
                logical name: usb2
                version: 4.10
                capabilities: usb-2.00
                configuration: driver=hub slots=6 speed=480Mbit/s
        *-pci
             description: PCI bridge
             product: 82801 PCI Bridge
             vendor: Intel Corporation
             physical id: 1e
             bus info: pci@0000:00:1e.0
             version: 92
             width: 32 bits
             clock: 33MHz
             capabilities: pci subtractive_decode bus_master cap_list
        *-isa
             description: ISA bridge
             product: 82801IO (ICH9DO) LPC Interface Controller
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master cap_list
             configuration: driver=lpc_ich latency=0
             resources: irq:0
        *-ide:1
             description: IDE interface
             product: 82801IR/IO/IH (ICH9R/DO/DH) 4 port SATA Controller [IDE mode]
             vendor: Intel Corporation
             physical id: 1f.2
             bus info: pci@0000:00:1f.2
             version: 02
             width: 32 bits
             clock: 66MHz
             capabilities: ide pm bus_master cap_list
             configuration: driver=ata_piix latency=0
             resources: irq:17 ioport:1f0(size=8) ioport:3f6 ioport:170(size=8) ioport:376 ioport:1c40(size=16) ioport:1c30(size=16)
        *-serial UNCLAIMED
             description: SMBus
             product: 82801I (ICH9 Family) SMBus Controller
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 02
             width: 64 bits
             clock: 33MHz
             configuration: latency=0
             resources: memory:d03a7000-d03a70ff ioport:1c00(size=32)
        *-ide:2
             description: IDE interface
             product: 82801I (ICH9 Family) 2 port SATA Controller [IDE mode]
             vendor: Intel Corporation
             physical id: 1f.5
             bus info: pci@0000:00:1f.5
             version: 02
             width: 32 bits
             clock: 66MHz
             capabilities: ide pm bus_master cap_list
             configuration: driver=ata_piix latency=0
             resources: irq:18 ioport:1cc0(size=8) ioport:1cb4(size=4) ioport:1cb8(size=8) ioport:1cb0(size=4) ioport:1c60(size=16) ioport:1c50(size=16)
     *-scsi:0
          physical id: 1
          logical name: scsi0
          capabilities: emulated
        *-disk
             description: ATA Disk
             product: WDC WD1600AAJS-0
             vendor: Western Digital
             physical id: 0.0.0
             bus info: scsi@0:0.0.0
             logical name: /dev/sda
             version: 1D58
             serial: WD-WCAS22774635
             size: 149GiB (160GB)
             capabilities: partitioned partitioned:dos
             configuration: ansiversion=5 logicalsectorsize=512 sectorsize=512 signature=567a39e6
           *-volume:0
                description: EXT4 volume
                vendor: Linux
                physical id: 1
                bus info: scsi@0:0.0.0,1
                logical name: /dev/sda1
                logical name: /
                version: 1.0
                serial: 2818663b-029e-4e27-823c-b6da49243e11
                size: 145GiB
                capacity: 145GiB
                capabilities: primary bootable journaled extended_attributes large_files huge_files dir_nlink recover extents ext4 ext2 initialized
                configuration: created=2017-12-15 17:06:05 filesystem=ext4 lastmountpoint=/ modified=2017-12-15 18:52:05 mount.fstype=ext4 mount.options=rw,relatime,errors=remount-ro,data=ordered mounted=2017-12-15 18:52:11 state=mounted
           *-volume:1
                description: Extended partition
                physical id: 2
                bus info: scsi@0:0.0.0,2
                logical name: /dev/sda2
                size: 3812MiB
                capacity: 3812MiB
                capabilities: primary extended partitioned partitioned:extended
              *-logicalvolume
                   description: Linux swap / Solaris partition
                   physical id: 5
                   logical name: /dev/sda5
                   capacity: 3812MiB
                   capabilities: nofs
     *-scsi:1
          physical id: 2
          logical name: scsi1
          capabilities: emulated
        *-cdrom
             description: DVD-RAM writer
             product: DVD-RAM GH40L
             vendor: HL-DT-ST
             physical id: 0.0.0
             bus info: scsi@1:0.0.0
             logical name: /dev/cdrom
             logical name: /dev/cdrw
             logical name: /dev/dvd
             logical name: /dev/dvdrw
             logical name: /dev/sr0
             version: LX01
             capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
             configuration: ansiversion=5 status=nodisc

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kyphi
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Re: Mint 18.3 doesn't find usb external drive

Post by kyphi » Mon Jan 01, 2018 7:49 pm

Go to System Settings, Preferences, Desktop and check that "Mounted volumes" is switched to ON.
Linux Mint 18.3 Cinnamon - 64bit

Argyriou
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Re: Mint 18.3 doesn't find usb external drive

Post by Argyriou » Mon Jan 01, 2018 11:29 pm

It is.

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kyphi
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Re: Mint 18.3 doesn't find usb external drive

Post by kyphi » Wed Jan 03, 2018 12:21 am

This easy to follow video explains it all:

https://www.youtube.com/watch?v=5HGw4AQnky4
Linux Mint 18.3 Cinnamon - 64bit

Argyriou
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Re: Mint 18.3 doesn't find usb external drive

Post by Argyriou » Wed Jan 03, 2018 1:07 am

Code: Select all

sudo fdisk -l
does not show the disk.

When I plug in a usb thumb drive to the front, it shows up and automounts.

When I plug the 1.8TB Hitachi drive into the front instead of the back, it shows up as /dev/sdb1. When I try to mount it

Code: Select all

sudo mount /dev/sdb1 /media/usb1
I get:

Code: Select all

ntfs_mst_post_read_fixup_warn: magic: 0x00000000  size: 1024   usa_ofs: 0  usa_count: 65535: Invalid argument
Record 0 has no FILE magic (0x0)
Failed to load $MFT: Input/output error
Failed to mount '/dev/sdb1': Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
for more details.
The drive is now showing up in the "Computer" desktop app.

Argyriou
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Re: Mint 18.3 doesn't find usb external drive

Post by Argyriou » Wed Jan 03, 2018 1:12 am

Crap. It's being flaky in Windows, too. Upgrading may have damaged it?

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Termy
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Contact:

Re: Mint 18.3 doesn't find usb external drive

Post by Termy » Wed Jan 24, 2018 8:11 pm

The port is probably just failing. It happens, sadly. :( Either that or it's not getting enough power.
Here to help.

I'm LearnLinux (LL) on YouTube: https://www.youtube.com/channel/UCfp-lN ... naEE6NtDSg
I'm also terminalforlife (TFL) on GitHub: https://github.com/terminalforlife

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