Usb mouse and keyboard stop working

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Newfrontier
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Usb mouse and keyboard stop working

Post by Newfrontier » Sun Sep 02, 2018 12:11 pm

Hello, am a relative new person to linux but have been using mint for about three months. I have a problem with my usb mouse and keyboard that happens when the computer is left alone for several hours. When the computer (Dell precision 390) first starts, the mouse and keyboard work fine, but if the computer is left for a lengthy period of time, they aren't working when I return. A power cycle fixes this.

I have tried turning off power management in the os and bios. Also have changed usb ports. I tried a different keyboard and mouse as well.

Any thoughts on next steps?

Thanks

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Joe2Shoe
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Re: Usb mouse and keyboard stop working

Post by Joe2Shoe » Sun Sep 02, 2018 12:22 pm

First, check the batteries on the mouse/keyboard, if applicable.
Second, turn OFF Suspend/Hibernation in the OS.
Good luck.
"Tolerance is the refuge of men without conviction."
"Common sense is not so common" - Voltaire

Newfrontier
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Re: Usb mouse and keyboard stop working

Post by Newfrontier » Sun Sep 02, 2018 5:45 pm

I've turned off hibernation modes in the operating system and double checked the bios settings as well. The mouse is battery run and I put in fresh ones. The keyboard is a direct connect.

Some additional info I forgot to post earlier. I'm using mint 18.2 64-bit.

Before running mint, I ran Windows 7 and did not have this particular issue. Really don't want to go back to Windows unless absolutely necessary.

Thanks

Newfrontier
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Re: Usb mouse and keyboard stop working

Post by Newfrontier » Wed Sep 05, 2018 12:23 pm

An update, I found out that I was actually running mint 18.1

I've updated to mint 18.3 which is the last release before 19. I'll write back if this resolves it.

Newfrontier
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Re: Usb mouse and keyboard stop working

Post by Newfrontier » Wed Sep 05, 2018 3:23 pm

Completed the update to 18.3 with cinnamon and the problem persists. Still looking through other forum entries, but no luck so far. Let me know if you can think of anything to try.

Thanks Much.

franklinvv
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Re: Usb mouse and keyboard stop working

Post by franklinvv » Fri Dec 14, 2018 10:47 am

Hello,

The problem happens to me! Keyboard and mouse turn off and the OS still working. My keyboard is a Cooler Master Quick Fire TK and Logitech M90.

Thanks.

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