USB device not detected at all

[kassebasse]

Hey.

Recently my USB-ports are not working at all with any USB-memory sticks. I have tried several and and they are working on other computers. They do not show up either in "fdisk -l" or Disks or Gparted. I have tried to boot from a USB-stick and it works just fine. So it is not a hardware issue. I have tried 2 different kernels and all of them don't seem so solve the issue either. My kernel is currently 5.4.0-96-generic. I have tried that one that ens with .92 as well and I think .94 also. Do you guys have any suggestions on how I can resolve this issue?

[HAWR]

Hello kassebasse,

what happens, when you plug in a USB memory stick before power on your computer? Is this then detected in Linux Mint?

[gittiest personITW]

When one or two of them are plugged in, can you go to number 5 in the following link and follow the instructions:
http://forums.linuxmint.com/viewtopic.php?f=17&t=83444

Also what is the output of

Code: Select all

lsusb

[kassebasse]

I tried to boot up the pc with the USB-memory stick inserted while the computer was booting. It detected the USB from the start a while, and I could browse it. After maybe 2 minutes, the USB-memory stick got "unmounted" and in the Disks program it says "No Media". Note that I have not even touched the USB-memory stick or unmounted it. I don't even have a option to mount the USB again in disks.

lsusb:
Bus 001 Device 002: ID 8087:8000 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

[HAWR]

Hello kassebasse,

do you have a desktop computer or a laptop? Maybe you want to show your system informations:

Code: Select all

inxi -Fxxxrz

I have a hunch that it might have something to do with the auto-suspending of the USB ports.

[deepakdeshp]

Do you boot from USB stick and yet when you start Mint the USB sticks aren't detected?

[kassebasse]

Here's my system:
System:
Kernel: 5.4.0-96-generic x86_64 bits: 64 compiler: gcc v: 9.3.0
Desktop: Cinnamon 5.2.7 wm: muffin dm: LightDM 1.30.0
Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal
Machine:
Type: Laptop System: Hewlett-Packard product: HP EliteBook 820 G1
v: A3009DD10203 serial: <filter> Chassis: type: 10 serial: <filter>
Mobo: Hewlett-Packard model: 1991 v: KBC Version 15.59 serial: <filter>
UEFI: Hewlett-Packard v: L71 Ver. 01.48 date: 08/29/2019
Battery:
ID-1: BAT0 charge: 42.5 Wh condition: 43.3/43.3 Wh (100%) volts: 12.3/11.2
model: Hewlett-Packard Primary type: Li-ion serial: <filter>
status: Discharging
CPU:
Topology: Dual Core model: Intel Core i5-4200U bits: 64 type: MT MCP
arch: Haswell rev: 1 L2 cache: 3072 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 18357
Speed: 798 MHz min/max: 800/2600 MHz Core speeds (MHz): 1: 798 2: 798
3: 798 4: 798
Graphics:
Device-1: Intel Haswell-ULT Integrated Graphics vendor: Hewlett-Packard
driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0a16
Display: x11 server: X.Org 1.20.13 driver: modesetting
unloaded: fbdev,vesa resolution: 1366x768~60Hz
OpenGL: renderer: Mesa DRI Intel HD Graphics 4400 (HSW GT2)
v: 4.5 Mesa 21.0.3 compat-v: 3.0 direct render: Yes
Audio:
Device-1: Intel Haswell-ULT HD Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel bus ID: 00:03.0 chip ID: 8086:0a0c
Device-2: Intel 8 Series HD Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:9c20
Sound Server: ALSA v: k5.4.0-96-generic
Network:
Device-1: Intel Ethernet I218-LM vendor: Hewlett-Packard driver: e1000e
v: 3.2.6-k port: 3080 bus ID: 00:19.0 chip ID: 8086:155a
IF: enp0s25 state: down mac: <filter>
Device-2: Intel Wireless 7260 driver: iwlwifi v: kernel port: ef80
bus ID: 02:00.0 chip ID: 8086:08b1
IF: wlo1 state: up mac: <filter>
IF-ID-1: tun0 state: unknown speed: 10 Mbps duplex: full mac: N/A
Drives:
Local Storage: total: 465.76 GiB used: 355.34 GiB (76.3%)
ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO 500GB size: 465.76 GiB
speed: 6.0 Gb/s serial: <filter> rev: 4B6Q scheme: GPT
Partition:
ID-1: / size: 441.70 GiB used: 354.95 GiB (80.4%) fs: ext4 dev: /dev/dm-1
ID-2: /boot size: 472.6 MiB used: 327.1 MiB (69.2%) fs: ext2
dev: /dev/sda2
ID-3: swap-1 size: 15.91 GiB used: 68.3 MiB (0.4%) fs: swap dev: /dev/dm-2
Sensors:
System Temperatures: cpu: 38.0 C mobo: 0.0 C
Fan Speeds (RPM): N/A
Repos:
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/lutris-team-lutris-focal.list
1: deb http://ppa.launchpad.net/lutris-team/lutris/ubuntu focal main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com una main upstream import backport #id:linuxmint_main
2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
6: deb http://archive.canonical.com/ubuntu/ focal partner
Active apt repos in: /etc/apt/sources.list.d/spotify.list
1: deb http://repository.spotify.com stable non-free
Active apt repos in: /etc/apt/sources.list.d/ubuntudde-dev-stable-focal.list
1: deb http://ppa.launchpad.net/ubuntudde-dev/stable/ubuntu focal main
Info:
Processes: 261 Uptime: 1d 1h 08m Memory: 7.21 GiB used: 3.62 GiB (50.2%)
Init: systemd v: 245 runlevel: 5 default: 2 Compilers: gcc: 9.3.0
alt: 5/7/9 clang: 10.0.0-4ubuntu1 Shell: bash v: 5.0.17
running in: gnome-terminal inxi: 3.0.38


This is a laptop. And no, I am not trying to boot of the USB-stick, because I am booting linux mint of the harddrive, the installation is maybe 2 years old by now. I just had the USB-stick plugged in to the computer while I was booting of the harddrive (I am sure that I am booting of the harddrive). The USB-stick got detected for a short while and then just got "unmounted"

https://imgur.com/a/rBRuTPS

[HAWR]

Hello kassebasse,

when it's a laptop, do you use programs like TLP for power saving?

[kassebasse]

No, I only use what's it comes with for linux mint for powersaving and stuff. I did try get hiberation to work on my computer, but I was unsuccessful. But the USB worked after I tried it so I don't think that should be causing the problem.

[HAWR]

Hello kassebasse,

do you have a timeshift snapshot from before the USB problem began, which you can restore?

[kassebasse]

No, unfortuately not. I have a limited amount of disk space so I have timeshift setup so it will take a fresh timeshift backup every boot. So in case the computer cannot boot, I can restore it.

[HAWR]

Hello kassebasse,

you should think about your timeshift strategy. When you only have this one daily snapshot, you have a high risk to save a fault and can't go back anymore. Often you recognize faults coming with an update or an installation with the next reboot or sometimes days later. If you have not enough space on your disk, you could use an external device for the snapshots. I only make snapshots manually normaly one per month and additionally when needed. And I only hold maximum two of them. That's enough to restore your system. Here you can read the view about timeshift from Pjotr on his easylinuxtipsproject:

https://easylinuxtipsproject.blogspot.c ... t.html#ID7

deepakdeshp asked you:

Do you boot from USB stick and yet when you start Mint the USB sticks aren't detected?

I think he wanted to ask, what happens if you boot with your installation medium (USB/DVD) into the live system from where you installed LM. Are the USB memory sticks mounted without fail and stay?

[Amilcar]

Hi, I had the same problem.

I noticed that only the newer usb sticks didnt work.

A kernel upgrade using the mint application manager solved the problem for me.