[SOLVED] Bushnell Phantom2 Golf GPS Won't Mount

[TonyK]

Hi Everyone
I've looked everywhere and can't figure this out. I have a Bushnell Phantom 2 golf GPS rangefinder. To update it you need to connect to a computer via usb cable. Works fine with Windows but won't mound with Linux Mint (Didn't work with Ubuntu either). It plugs in and charges but doesn't mount as a drive. Doesn't show in disk management and doesn't show in terminal sudo fdisk -l to set up mount. Not sure if anyone knows a solution to mount a usb device? Thanks

[ajgreeny]

Sounds very like most GPS satnav devices which do not allow updating maps using Linux.

The only way I managed to overcome this was to use a very old virtual install of Windows XP on which I could install the TomTom update application.
I know it is a security risk but I had a known clean snapshot of it and always reverted to that after putting that XP VM on the web.
Does your device need an installed application in order to update it or do you just download new data and add it to the device.

I've no idea if such an old Windows version would be any use for you as that may not support your device either but I offer the information in the hope that you may find an answer in a similar manner, perhaps even using wine or playonlinux to run the Windows application, if there is one..

[TonyK]

Thanks for the reply. There's actually not an application to install, it updates over their website in a browser. The problem is I can't get the device to mount in Linux so I can select it for the website to perform the update. So not a software issue, a mounting hardware issue.

[ajgreeny]

Do you have any idea what fiiesystem is used on your rangefinder?

With the device attached show us the output of commands

Code: Select all

sudo blkid
sudo fdisk -l

And copy that output back here using the code tags in the toolbar above, ie the </> icon.

[TonyK]

It has a Fat32 file system

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sudo blkid

/dev/sda2: UUID="4a233cb1-fb46-4db7-a3b9-c1536068392e" BLOCK_SIZE="4096" TYPE="ext4" PARTUUID="94c9e7dd-a500-4028-8d60-612c8d2363af"
/dev/sda1: UUID="5D87-BC1F" BLOCK_SIZE="512" TYPE="vfat" PARTLABEL="EFI System Partition" PARTUUID="c1285cb3-0159-4f95-9ba9-70399bda36dc"

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sudo fdisk -l

Disk /dev/sda: 447.13 GiB, 480103981056 bytes, 937703088 sectors
Disk model: KINGSTON SA400S3
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: gpt
Disk identifier: 2EF97049-B7A3-4E43-957A-2DC896925E30

Device       Start       End   Sectors   Size Type
/dev/sda1     2048   1050623   1048576   512M EFI System
/dev/sda2  1050624 937701375 936650752 446.6G Linux filesystem

Like I was saying in my original post sudo fdisk -l doesn't recognise the device. I appreciate the help, would be great to figure it out

[ajgreeny]

A fat32 partition will normally mount automatically when attached by USB so I'm afraid I am a bit unsure why that device, if really fat32, will not mount.

With the device attached what does terminal command

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lsusb

show as output? It may be nothing at all but it might give us a clue to where we go next, though I don't hold out too much hope for complete success.

[TonyK]

Hi, sorry for the delay, here is the output you asked for

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Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 8087:07dc Intel Corp. Bluetooth wireless interface
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 0bda:571c Realtek Semiconductor Corp. HP Truevision HD
Bus 003 Device 004: ID 0e8d:0002 MediaTek Inc. phone (mass storage mode) [Doro Primo 413]
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

[TonyK]

Hi, anybody else have any thoughts based on the info in this post? I can provide other info if needed.
Thanks

[SMG]

Thanks for the reply. There's actually not an application to install, it updates over their website in a browser. The problem is I can't get the device to mount in Linux so I can select it for the website to perform the update. So not a software issue, a mounting hardware issue.

Their website is pretty clear they only support Windows. It would seem the hardware device is looking for something specific in the Windows software in order to mount. Maybe it has some type of serial connection for data upgrades. I've helped people with automotive diagnostic equipment attach to Linux Mint and those run over serial ports (but the actual attachment is a usb port). However, the manufacturer of those devices also gives clear directions on what software is needed and what ports need opened to connect to their equipment.

Maybe you can update it at a local library computer?

[TonyK]

Thank you for the reply. I agree it's possible it's manufacturer/driver related, just use my Linux computer more than my windows computer and I'm always challenging that anything I can do on a windows laptop I can do on my Linux laptop but unfortunately that isn't always the case. Mostly but not always lol.

[TonyK]

So I called Bushnell support and they told me it won't work on a Linux operating system, actually said others have problems with Mac too.
Thanks