Can't Print to New Copy Machine at Work

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mfreeman
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Can't Print to New Copy Machine at Work

Post by mfreeman » Tue Jul 17, 2018 6:02 pm

We got a new copier at our office at work. It's a Ricoh MP C3004ex. There are Linux ppd drivers available (both included with Mint/Ubuntu and available on the Ricoh web site, which look like they are the same thing). The copier is on the network and is automatically recognized and added by CUPS. But when I try to print to it, it gives me messages that it is out of paper, and that printing was cancelled at the printer, and does not print. All paper trays are full, so the machine is not actually out of paper. I've tried changing to each of the different paper trays in the printer settings, with the same result no matter which I choose. A co-worker can print from Windows with no difficulties. I've tried adding it to CUPS manually through different methods (IPP, AppSocket/JetDirect, and AppSocket/JetDirect network printer via DNS-SD). It either gives me the same messages as above, or just says that the page was sent, but it never actually prints. The copier that this machine replaced printed just fine (it was a Kyocera brand machine). I've Googled the problem, and searched the various Linux/Ubuntu/Mint forums, but no luck. Any suggestions for troubleshooting this? I'm sure there's got to be a way to get this working.

deepakdeshp
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Re: Can't Print to New Copy Machine at Work

Post by deepakdeshp » Wed Jul 18, 2018 3:29 pm

If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 19 Cinnamon 64 bit with AMD A8/7410 processor . Memory 8GB

deepakdeshp
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Re: Can't Print to New Copy Machine at Work

Post by deepakdeshp » Wed Jul 18, 2018 3:29 pm

If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 19 Cinnamon 64 bit with AMD A8/7410 processor . Memory 8GB

mfreeman
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Re: Can't Print to New Copy Machine at Work

Post by mfreeman » Wed Jul 18, 2018 4:20 pm

Thank you for your reply. Unfortunately, the link you provided does not match the problem I am having. In the link you provided, a driver for the Ricoh printer/scanner mentioned in that post does not exist, and the suggestion made did not result in any success. In my case, drivers do exist, both through open printing drivers (as it there is a driver specific to the MP C3004ex built into Mint) and through the Ricoh web site. I just cannot get the driver to function properly. I'm assuming that if they exist and are distributed on both platforms, they should be functional. I suppose that could be a wrong assumption, but I would hope a professional company would not distribute a driver for their own machine that didn't work at all.

mfreeman
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Re: Can't Print to New Copy Machine at Work

Post by mfreeman » Thu Aug 16, 2018 6:29 pm

Also, on the openprinting.org website http://www.openprinting.org/printer/Ric ... MP_C3004ex, the drivers are reported to work "perfectly". So, I'm wondering if there's a CUPS problem or a connection problem that I'm not seeing.

pdc_2
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Re: Can't Print to New Copy Machine at Work

Post by pdc_2 » Fri Aug 17, 2018 1:52 am


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