HP Scanner Issue

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lwrestoration
Level 1
Level 1
Posts: 2
Joined: Mon Jan 11, 2016 5:54 pm

HP Scanner Issue

Post by lwrestoration » Mon Jan 11, 2016 6:34 pm

I have been using Linux Mint 17.2 for a good few months now and have fixed many issues. but this has me stumped. Two changes recently made a new cable modem/router from shaw and new ip for my printer/scanner.
I have made the changes for printing to the new printer as it is hooked up wired to my shaw modem/router. Printer works fine but my scanner does not, I have tried everything. It used to work fine before the two changes but now I am stuck. The printer is an HP Officejet Pro 8600 Plus plugged into my shaw router. I have re-installed software for the printer, simple scan, etc. no luck. I have deleted and re-installed all simple scan files, not luck. Simple scan does detect my printer and it seems to detect the right ip for the printer/scanner but does not work. It just hangs.

This is what I get when i run debug:

walter@walter-Aspire-TC-603 ~ $ simple-scan --debug
[+0.00s] DEBUG: simple-scan.vala:596: Starting Simple Scan 3.12.1, PID=7599
[+0.00s] DEBUG: Connecting to session manager
[+0.02s] DEBUG: ui.vala:1648: Loading state from /home/walter/.cache/simple-scan/state
[+0.02s] DEBUG: ui.vala:1629: Restoring window to 600x400 pixels
[+0.02s] DEBUG: autosave-manager.vala:64: Loading autosave information
[+0.02s] DEBUG: autosave-manager.vala:258: Waiting to autosave...
[+0.02s] WARNING: autosave-manager.vala:76: Could not load autosave infomation; not restoring any autosaves
[+0.03s] DEBUG: scanner.vala:1443: sane_init () -> SANE_STATUS_GOOD
[+0.03s] DEBUG: scanner.vala:1449: SANE version 1.0.23
[+0.03s] DEBUG: scanner.vala:1510: Requesting redetection of scan devices
[+0.03s] DEBUG: scanner.vala:802: Processing request
[+0.12s] DEBUG: autosave-manager.vala:280: Autosaving book information
[+0.20s] DEBUG: ui.vala:1739: Saving state to /home/walter/.cache/simple-scan/state
[+3.61s] DEBUG: scanner.vala:338: sane_get_devices () -> SANE_STATUS_GOOD
[+3.61s] DEBUG: scanner.vala:350: Device: name="hpaio:/net/Officejet_Pro_8600?ip=192.168.0.25" vendor="Hewlett-Packard" model="Officejet_Pro_8600" type="all-in-one"
[+4.31s] DEBUG: simple-scan.vala:310: Requesting scan at 150 dpi from device 'hpaio:/net/Officejet_Pro_8600?ip=192.168.0.25'
[+4.31s] DEBUG: scanner.vala:1556: Scanner.scan ("hpaio:/net/Officejet_Pro_8600?ip=192.168.0.25", dpi=150, scan_mode=ScanMode.COLOR, depth=8, type=ScanType.SINGLE, paper_width=0, paper_height=0, brightness=0, contrast=0)
[+4.31s] DEBUG: scanner.vala:802: Processing request
[+5.82s] DEBUG: ui.vala:1739: Saving state to /home/walter/.cache/simple-scan/state
[+19.24s] DEBUG: scanner.vala:863: sane_open ("hpaio:/net/Officejet_Pro_8600?ip=192.168.0.25") -> SANE_STATUS_GOOD
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (0)
[+19.24s] DEBUG: scanner.vala:734: Option 0: name='option-cnt' title='Number of options' type=int size=4 cap=,soft-detect
[+19.24s] DEBUG: scanner.vala:737: Description: Read-only option that specifies how many options a specific devices supports.
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (1)
[+19.24s] DEBUG: scanner.vala:734: Option 1: name='mode-group' title='Scan mode' type=group size=0
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (2)
[+19.24s] DEBUG: scanner.vala:734: Option 2: name='mode' title='Scan mode' type=string size=32 values=["Lineart", "Gray", "Color"] cap=,soft-select,soft-detect
[+19.24s] DEBUG: scanner.vala:737: Description: Selects the scan mode (e.g., lineart, monochrome, or color).
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (3)
[+19.24s] DEBUG: scanner.vala:734: Option 3: name='resolution' title='Scan resolution' type=int size=4 unit=dpi values=[75, 100, 200, 300] cap=,soft-select,soft-detect
[+19.24s] DEBUG: scanner.vala:737: Description: Sets the resolution of the scanned image.
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (4)
[+19.24s] DEBUG: scanner.vala:734: Option 4: name='source' title='Scan source' type=string size=32 values=["Flatbed", "ADF", "Duplex"] cap=,soft-select,soft-detect
[+19.24s] DEBUG: scanner.vala:737: Description: Selects the scan source (such as a document-feeder).
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (5)
[+19.24s] DEBUG: scanner.vala:734: Option 5: name='advanced-group' title='Advanced' type=group size=0 cap=,advanced
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (6)
[+19.24s] DEBUG: scanner.vala:734: Option 6: name='brightness' title='Brightness' type=int size=4 min=0, max=2000, quant=0 cap=,soft-select,soft-detect,advanced
[+19.24s] DEBUG: scanner.vala:737: Description: Controls the brightness of the acquired image.
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (7)
[+19.24s] DEBUG: scanner.vala:734: Option 7: name='contrast' title='Contrast' type=int size=4 min=0, max=2000, quant=0 cap=,soft-select,soft-detect,advanced
[+19.24s] DEBUG: scanner.vala:737: Description: Controls the contrast of the acquired image.
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (8)
[+19.24s] DEBUG: scanner.vala:734: Option 8: name='compression' title='Compression' type=string size=32 values=["JPEG"] cap=,soft-select,soft-detect,advanced
[+19.24s] DEBUG: scanner.vala:737: Description: Selects the scanner compression method for faster scans, possibly at the expense of image quality.
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (9)
[+19.24s] DEBUG: scanner.vala:734: Option 9: name='jpeg-quality' title='JPEG compression factor' type=int size=4 min=0, max=100, quant=0 cap=,soft-select,soft-detect,inactive,advanced
[+19.24s] DEBUG: scanner.vala:737: Description: Sets the scanner JPEG compression factor. Larger numbers mean better compression, and smaller numbers mean better image quality.
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (10)
[+19.24s] DEBUG: scanner.vala:734: Option 10: name='geometry-group' title='Geometry' type=group size=0 cap=,advanced
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (11)
[+19.24s] DEBUG: scanner.vala:734: Option 11: name='tl-x' title='Top-left x' type=fixed size=4 unit=mm min=0.000000, max=215.900009, quant=0 cap=,soft-select,soft-detect
[+19.24s] DEBUG: scanner.vala:737: Description: Top-left x position of scan area.
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (12)
[+19.24s] DEBUG: scanner.vala:734: Option 12: name='tl-y' title='Top-left y' type=fixed size=4 unit=mm min=0.000000, max=355.600006, quant=0 cap=,soft-select,soft-detect
[+19.24s] DEBUG: scanner.vala:737: Description: Top-left y position of scan area.
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (13)
[+19.24s] DEBUG: scanner.vala:734: Option 13: name='br-x' title='Bottom-right x' type=fixed size=4 unit=mm min=0.000000, max=215.900009, quant=0 cap=,soft-select,soft-detect
[+19.24s] DEBUG: scanner.vala:737: Description: Bottom-right x position of scan area.
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (14)
[+19.24s] DEBUG: scanner.vala:734: Option 14: name='br-y' title='Bottom-right y' type=fixed size=4 unit=mm min=0.000000, max=355.600006, quant=0 cap=,soft-select,soft-detect
[+19.24s] DEBUG: scanner.vala:737: Description: Bottom-right y position of scan area.
[+19.24s] DEBUG: scanner.vala:884: sane_get_option_descriptor (15)
[+19.24s] DEBUG: scanner.vala:546: sane_control_option (4, SANE_ACTION_SET_VALUE, "Flatbed") -> (SANE_STATUS_GOOD, "Flatbed")
[+19.24s] DEBUG: scanner.vala:546: sane_control_option (2, SANE_ACTION_SET_VALUE, "Color") -> (SANE_STATUS_GOOD, "Color")
[+19.24s] WARNING: scanner.vala:1055: Unable to disable compression, please file a bug
[+19.24s] DEBUG: scanner.vala:462: sane_control_option (3, SANE_ACTION_SET_VALUE, 150) -> (SANE_STATUS_GOOD, 100)
[+19.24s] DEBUG: scanner.vala:530: sane_control_option (13, SANE_ACTION_SET_VALUE, option.range.max) -> (SANE_STATUS_GOOD)
[+19.24s] DEBUG: scanner.vala:530: sane_control_option (14, SANE_ACTION_SET_VALUE, option.range.max) -> (SANE_STATUS_GOOD)
[+4

the ip is correct the only difference I see is this: 'hpaio:/net/Officejet_Pro_8600?ip=192.168.0.25' in my printing setting it shows: hp:/net/Officejet_Pro_8600?ip=192.168.0.25
I am a newber so bear with me. Really need help I do lots of scanning.

lwrestoration
Level 1
Level 1
Posts: 2
Joined: Mon Jan 11, 2016 5:54 pm

Re: HP Scanner Issue

Post by lwrestoration » Mon Jan 11, 2016 7:06 pm

That was strange, problem solved. It was the new HITRON Gatway/Router from Shaw. I had my printer/scanner plugged into this. So I tried a stupid thing and unplugged and when wireless, bam! works fine? Strange or what? How is that even possible? Funny how I gave up hope and posted on here just to fix it a few minutes later.... Anyways, Love Linux Mint for just a bit over 4 months! Will never ever use Windows again, have switched my Wife over to Linux Mint, my kids are next....

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dave8671
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Posts: 140
Joined: Sat Jul 23, 2016 7:04 pm

Re: HP Scanner Issue

Post by dave8671 » Tue Mar 28, 2017 2:35 pm

Here is my issue with The Hitron modem and networked printers from information post from Linuxquestion.org.

http://www.linuxquestions.org/questions ... 175602700/

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