[SOLVED] Not printing in 18.02

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bobbraz
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[SOLVED] Not printing in 18.02

Postby bobbraz » Wed Nov 01, 2017 2:01 pm

After installing my HP 4500 all in one printer in Cinnamon 18.02 It won't print either a Libreoffice writer doc or a text editor doc.
However it will print the test page from the install printers section.
Any ideas?
Thanks in advance. Bob,
Last edited by bobbraz on Mon Nov 06, 2017 6:21 pm, edited 1 time in total.

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jimallyn
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Re: Not printing in 18.02

Postby jimallyn » Wed Nov 01, 2017 3:44 pm

It might (or might not) be helpful to know exactly which printer you have. HP 4500 tells us practically nothing. Looking on HP's printer driver website, I find:

HP Envy 4500 E-all-in-one
HP Designjet 4500mfp
HP Designjet 4500ps
HP OfficeJet 4500 g510n-z All-in-one Printer
HP OfficeJet 4500 All-in-one Printer - k710
several other models of HP OfficeJet 4500 All-in-one Printer
HP DeskJet f4500 All-in-one Printer Series
HP Color LaserJet 4500dn Printer
several other models of HP Color LaserJet 4500 Printer

HP has made a LOT of printers over the years, and just a number like 4500 is seldom adequate to identify a particular model.
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Re: Not printing in 18.02

Postby bobbraz » Wed Nov 01, 2017 3:59 pm

HP ENVY 4500 cn4c9251y305x4.
Hope this helps.

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Re: Not printing in 18.02

Postby bobbraz » Wed Nov 01, 2017 4:13 pm

Like I say the install printers found the correct printer and correctly identified it and printed a test page.
But it wouldn't print any documents. It did spit out a blank sheet of paper though. <g>

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Re: Not printing in 18.02

Postby pdc_2 » Wed Nov 01, 2017 5:55 pm

if you go to PRINTERS folder; delete the icon for the HP: as it isn't working ...........

then HP suggest https://developers.hp.com/hp-linux-imag ... leshooting you enter two commands into a terminal ......... the TV screen on the bottom bar .....

.... after typing or copying each command, hit the ENTER key ............

Code: Select all

hp-check
and then

Code: Select all

hp-setup


HP say you only need 3.13 of hplip to run your 4500 so the one in 18.02 will be fine: don't waste your time installing the "latest version" !!

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Re: Not printing in 18.02

Postby bobbraz » Wed Nov 01, 2017 7:10 pm

The software available in the software sources is HPLIP version 13.16.3 which I installed.
Still only prints a blank page.
Not sure what all of these missing packages mean as I think I installed everything right.



bob@bob-HP-Notebook ~ $ hp-check
Saving output in log file: /home/bob/hp-check.log

HP Linux Imaging and Printing System (ver. 3.16.3)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version

warning: linuxmint-18.2 version is not supported. Using linuxmint-17.3 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

Kernel: 4.8.0-53-generic #56~16.04.1-Ubuntu SMP Tue May 16 01:18:56 UTC 2017 GNU/Linux
Host: bob-HP-Notebook
Proc: 4.8.0-53-generic #56~16.04.1-Ubuntu SMP Tue May 16 01:18:56 UTC 2017 GNU/Linux
Distribution: linuxmint 18.2
Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 18.2 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no


Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/ENVY_4500_series?serial=CN4C9251Y305X4"
printer_name = ENVY_4500
working_dir = .

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = false
last_upgraded_time = 1509558329
pending_upgrade_time = 0

[installation]
date_time = 11/01/17 16:05:45
version = 3.16.3


<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
error: dbus DBus - Message bus system REQUIRED - 1.10.6 MISSING 'DBUS may not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
network network -wget OPTIONAL - 1.17.1 OK -
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -

-------------------------
| General Dependencies |
-------------------------

error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.2 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 MISSING 'libcrypto needs to be installed'
python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
error: python3-devel Python devel - Python development files REQUIRED 2.2 3.5.2 MISSING 'python3-devel needs to be installed'
error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
sane SANE - Scanning library REQUIRED - - OK -
error: libpthread libpthread - POSIX threads library REQUIRED - b'2.23' MISSING 'libpthread needs to be installed'
python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.4 OK -

---------------
| COMPILEDEP |
---------------

make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 MISSING 'gcc needs to be installed'
error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'

----------------------
| Python Extentions |
----------------------

cupsext CUPS-Extension REQUIRED - 3.16.3 OK -
hpmudext IO-Extension REQUIRED - 3.16.3 OK -

-----------------------
| Scan Configuration |
-----------------------

scanext Scan-SANE-Extension REQUIRED - 3.16.3 OK -
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend REQUIRED - 3.16.3 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------


------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/ENVY_4500_series?serial=CN4C9251Y305X4' is a Hewlett-Packard ENVY_4500_series all-in-one


--------------------------
| DISCOVERED USB DEVICES |
--------------------------

Device URI Model
-------------------------------- -------------------
hp:/usb/ENVY_4500_series?serial= HP ENVY 4500 series
CN4C9251Y305X4

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------


ENVY_4500
---------
Type: Printer
Device URI: hp:/usb/ENVY_4500_series?serial=CN4C9251Y305X4
PPD: /etc/cups/ppd/ENVY_4500.ppd
warning: Failed to read /etc/cups/ppd/ENVY_4500.ppd ppd file
PPD Description:
Printer status: printer ENVY_4500 disabled since Wed 01 Nov 2017 04:04:31 PM PDT - Unplugged or turned off
Communication status: Good


--------------
| PERMISSION |
--------------

USB ENVY_4500 Required - - OK Node:'/dev/bus/usb/002/036' Perm:' root lp rw- rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libcups2' package is missing/incompatible
error: 'libjpeg8-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'build-essential' package is missing/incompatible
error: 'build-essential' package is missing/incompatible
error: 'libtool' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'xsane' package is missing/incompatible
error: 'python3-notify2' package is missing/incompatible

Total Errors: 15
Total Warnings: 0


Done.
bob@bob-HP-Notebook ~ $

pdc_2
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Re: Not printing in 18.02

Postby pdc_2 » Wed Nov 01, 2017 9:10 pm

well Bob there seem to be a whole pile of things missing; hplip prints a little HP printer on our system; when I run "hp-check" on our system, it says we are missing some things; that to me are installed; so not sure just how many of the missing things are needing to be installed;

if you can use Synaptic ...... a good time to learn if you are not familiar with it ........ then you can look up on synaptic what you have; or don't have; and install it from synaptic;

I see some startling messages
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
...... so one sort of wonders how CUPS could not be installed in a standard Mint install .........

so: summary: you don't seem to be able to print because HPLIP is unhappy: it wants a pile of packages installed; you need to plod through the list and install them one by one; when all done: re-run

Code: Select all

hp-check
and see if it is happier;

on linux forums, there are a host of HP enthusiasts who tell you it always just works ...... here we seem to have another exception

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Re: Not printing in 18.02

Postby Joe2Shoe » Wed Nov 01, 2017 9:26 pm

Installing CUPS:
sudo apt-get install cups-pdf

When you try to print a document and the Print window appears, are you selecting the correct printer (ex. HP)?
Last edited by Joe2Shoe on Sun Nov 05, 2017 10:41 am, edited 1 time in total.
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Re: Not printing in 18.02

Postby Joe2Shoe » Wed Nov 01, 2017 9:32 pm

In Software Manager, is the HP Printer Postscript drivers installed?
Printer-driver-postscript-hp
If so, it will have a green check on the icon.

If not, install it via Software Manager
OR
via the Terminal:
sudo apt-get install printer-driver-postscript-hp
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Re: Not printing in 18.02

Postby Jim Hauser » Thu Nov 02, 2017 1:41 am

I am have been running an HP Envy 4501 on Mint KDE without any problems for several years.

When setting it up I do not select printer as part of a multi-function device (even though it is) but a printer connected to a USB port. The printer works fine and the scanner is picked up separately by Skanlite. When I selected printer as part of a multi-function device things did not work well for me, even with the correct "driver."

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Re: Not printing in 18.02

Postby bobbraz » Thu Nov 02, 2017 10:26 am

Think I should first un-install HPLIP? If so what is the code?
Then try installing the printer just using the included 18.2 utility and see if that works.
If not is there a code to check what is missing form that point?
I am familiar with Synaptic package manager and the terminal.
Thanks in advance, Bob.

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Re: Not printing in 18.02

Postby bobbraz » Thu Nov 02, 2017 12:01 pm

Joe2Shoe wrote:In Software Manager, is the HP Printer Postscript drivers installed?
Printer-driver-postscript-hp
If so, it will have a green check on the icon.

If not, install it via Software Manager
OR
via the Terminal:
sudo apt-get install printer-driver-postscript-hp


This is what I get when I run those commands.

bob@bob-HP-Notebook ~ $ sudo apt-get install cups-pdf
[sudo] password for bob:
E: Could not get lock /var/lib/dpkg/lock - open (11: Resource temporarily unavailable)
E: Unable to lock the administration directory (/var/lib/dpkg/), is another process using it?
bob@bob-HP-Notebook ~ $
bob@bob-HP-Notebook ~ $ sudo apt-get install printer-driver-postscript-hp
E: Could not get lock /var/lib/dpkg/lock - open (11: Resource temporarily unavailable)
E: Unable to lock the administration directory (/var/lib/dpkg/), is another process using it?
bob@bob-HP-Notebook ~ $

bobbraz
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Re: Not printing in 18.02

Postby bobbraz » Thu Nov 02, 2017 3:04 pm

pdc_2 wrote:well Bob there seem to be a whole pile of things missing; hplip prints a little HP printer on our system; when I run "hp-check" on our system, it says we are missing some things; that to me are installed; so not sure just how many of the missing things are needing to be installed;

if you can use Synaptic ...... a good time to learn if you are not familiar with it ........ then you can look up on synaptic what you have; or don't have; and install it from synaptic;

I see some startling messages
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
...... so one sort of wonders how CUPS could not be installed in a standard Mint install .........

so: summary: you don't seem to be able to print because HPLIP is unhappy: it wants a pile of packages installed; you need to plod through the list and install them one by one; when all done: re-run

Code: Select all

hp-check
and see if it is happier;

on linux forums, there are a host of HP enthusiasts who tell you it always just works ...... here we seem to have another exception


I installed all of the " missing" packages using Synaptic re-nstalled the printer and I still can't print doc's.
I ran HP check again and found this warning:
HPLIP-Version: HPLIP 3.16.3
HPLIP-Home: /usr/share/hplip
[u]warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 18.2 version [/u]

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

See this line above: [u]warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 18.2 version [/u]
Sooooo 18.2 is not going to work for me if I can't print...
Is there an easy command line way to remove HPLIP? If so maybe the built in printing utility will work. I am supervised this version of HPLIP is include in the software sources for version 18.0.

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Re: Not printing in 18.02

Postby jimallyn » Fri Nov 03, 2017 2:16 am

bobbraz wrote:Sooooo 18.2 is not going to work for me if I can't print...

There is a bunch of stuff screwed up there, but who knows why? Did you add a bunch of "outside" repositories to your apt sources? (Post the output of inxi -r so we can see what you've got there.) Have you added any PPAs? Did you check the .iso you downloaded before you installed? (Instructions here: https://linuxmint.com/verify.php ) Another question for you: why did you install HPLIP, when all versions of Mint come with HPLIP by default?

I think I would be tempted to reinstall, using a verified download .iso.
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Re: Not printing in 18.02

Postby Joe2Shoe » Fri Nov 03, 2017 10:26 am

Try this HP Printer Installation Tutorial.
HP printers (Laserjet and Deskjet): how to install them in Linux Mint and Ubuntu

https://sites.google.com/site/easylinuxtipsproject/14
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Re: Not printing in 18.02

Postby Joe2Shoe » Fri Nov 03, 2017 10:38 am

Install HPLIP Toolbox (hplip-gui)
Installing HPLIP Toolbox is sometimes necessary to get your HP printer or scanner up and running. You can do that as follows:
a. Launch a terminal window.
b. Type (or copy/paste):
sudo apt-get install hplip-gui
---

HPLIP (latest version) HP Linux Imaging and Printing
Print, Scan and Fax Drivers for Linux
https://developers.hp.com/hp-linux-imaging-and-printing

Hope this helps.

Check the condition of your HDD (hard disk drive) and RAM (memory).
If all else fails, I would reinstall LM18.2 as suggested earlier.
"Tolerance is the refuge of men without conviction."

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Re: Not printing in 18.02

Postby bobbraz » Fri Nov 03, 2017 12:23 pm

OK. This is nuts.
I borrowed another printer from a friend, installed it through "printers" and it works just fine!!!
I am wondering if the right driver for the HP Envey 4500 was picked during installation.
Looking at the "select from database" in the printer details window I see several drivers that can be selected for that printer.
Any ideas on what should be selected manually?
I do appreciate all of the support I have received so far.
Thanks. Bob.

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Re: Not printing in 18.02

Postby Joe2Shoe » Fri Nov 03, 2017 3:27 pm

Your quote:
See this line above: warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 18.2 version

Manually install HPLIP (the latest version, based on what version of Python is on your system).
https://developers.hp.com/hp-linux-imag ... /downloads

If your python version is 2.6 or greater, please download this Download Tarball.
https://sourceforge.net/projects/hplip/ ... irror=nchc

To run the installer manually, after extracting the tarball, cd into the 3.17.10 directory (or the download directory) and run hplip-install.

Or, if Python version is 2.5 or less, please download this HPLIP tarball.
https://sourceforge.net/projects/hplip/files/hplip/
then download an older version of HPLIP.

To run the installer manually, after extracting the tarball, cd into the 3.17.10_py2.5 directory (or the download directory) and run hplip-install.
Last edited by Joe2Shoe on Fri Nov 03, 2017 6:38 pm, edited 2 times in total.
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Re: Not printing in 18.02

Postby Joe2Shoe » Fri Nov 03, 2017 5:01 pm

I have a Canon PIXMA MX340 downstairs, these are the LM18.2 Printer settings.

Connecting to the CUPS Server
https://www.dropbox.com/s/v3bhysml30y6bii/Connecting%20to%20CUPS%20Server.png?dl=0

Printer Properties localhost via USB
https://www.dropbox.com/s/lw8kfj8su8o6a ... b.png?dl=0

Printer Properties localhost via WiFi
https://www.dropbox.com/s/u5q4xnnxitsra ... i.png?dl=0

If the CUPS Server is blank, then CUPS needs to be uninstalled/reinstalled.
If Printer Properties localhost via USB or WiFi is blank, I would uninstall/reinstall the HPLIP drivers AFTER installing CUPS.

You may have to enter the Printer settings on the printer itself and let it find your wifi connection, as I had to do and setup the ethernet/wifi settings there.
Hope this helps.
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Re: Not printing in 18.02

Postby Joe2Shoe » Sat Nov 04, 2017 4:42 pm

Try this.

1. HPLIP Remove and Reinstall
First, open a Terminal and do the following, one at a time:
sudo apt-get purge hplip
sudo apt-get update
sudo apt-get install hplip

2. HPLIP Binary Plug-In
https://developers.hp.com/hp-linux-imag ... lugin.html

Most Linux distributions include HPLIP with their software, but most do not include the plug-in. Therefore, it is a safe practice to run a utility called "hp-setup", which, will install the printer into the CUPS spooler, download, and install the plug-in at the appropriate time.

A. To install the plug-in using the GUI you can follow these procedures:
1. Launch a command-line window and enter:
hp-setup

2. Select your connection type and click "Next".

3. Select your printer from "Selected Devices" list and click "Next".

4. Enter your root password when prompted and click "Next".

5. Use the recommended installation method and click "Next".

6. Check the box to accept with the "Driver Plug-In License Agreement" and click "Next".

7. Finish the installation of the printer as normal, however you may be prompted to re-enter your user name and password.

If you run into any additional install problems you can go to our known issues page and check for a solution.

B. For advanced users who wish to install HPLIP components manually, a utility exists (hp-plugin) which will download and install the plugin file, but it does not also install a printer queue like hp-setup does.

Do the following:
1. Launch a command-line window and enter:
hp-plugin

2. Follow the directions above for navigating the GUI but remember that the printer que will not be installed through this process.

*Note: you may need to run hp-plugin as root or super user depending on your distro.
"Tolerance is the refuge of men without conviction."


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