HP GUI not opening after installed from Synaptic.

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lead67
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Posts: 101
Joined: Thu Nov 13, 2008 2:16 am
Location: san mateo, california

HP GUI not opening after installed from Synaptic.

Postby lead67 » Thu Nov 09, 2017 2:21 pm

Hi!
I had the gui working before for my HP Deskjet 2540 Series, but I did not use the printer for a long time, for some reason the gui could not load the printer prompting not being able to connect with network printer. I noticed that in synaptic the "HP Linux Printing and Imaging System (HPLIP) was not installed, and "HP...Print... -GUI utilities (Qt-based) so I selected both and installed them. Now the GUI is not opening at all. My printer is working through the KDE Control Module wireless, my issue is with the GUI so far. This is my system. HP currently with, hpcups 3.15.7
I would appreciate the help on the matter.

Code: Select all

fdavilalb@fdavilalb-Satellite-L775:~ > inxi -Fxz
System:    Host: fdavilalb-Satellite-L775 Kernel: 3.13.0-24-generic x86_64 (64 bit, gcc: 4.8.2)
           Desktop: KDE 4.13.3 (Qt 4.8.6) Distro: Linux Mint 17 Qiana
Machine:   System: TOSHIBA product: Satellite L775 version: PSK3SU-05J025
           Mobo: Intel model: Oneonta Falls Bios: American Megatrends version: 2.30 date: 07/18/2012
CPU:       Dual core Intel Pentium CPU B950 (-MCP-) cache: 2048 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3) bmips: 8380.78
           Clock Speeds: 1: 800.00 MHz 2: 1400.00 MHz
Graphics:  Card: Intel 2nd Generation Core Processor Family Integrated Graphics Controller bus-ID: 00:02.0
           X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1600x900@60.0hz
           GLX Renderer: Mesa DRI Intel Sandybridge Mobile GLX Version: 3.0 Mesa 10.1.3 Direct Rendering: Yes
Audio:     Card: Intel 6 Series/C200 Series Chipset Family High Definition Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture ver: k3.13.0-24-generic
Network:   Card-1: Realtek RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
           driver: r8169 ver: 2.3LK-NAPI port: b000 bus-ID: 03:00.0
           IF: eth0 state: down mac: <filter>
           Card-2: Realtek RTL8188CE 802.11b/g/n WiFi Adapter driver: rtl8192ce port: c000 bus-ID: 02:00.0
           IF: wlan0 state: up mac: <filter>
Drives:    HDD Total Size: 820.2GB (1.1% used) 1: id: /dev/sda model: Hitachi_HTS54323 size: 320.1GB
           2: USB id: /dev/sdb model: HD size: 500.1GB
Partition: ID: / size: 457G used: 8.4G (2%) fs: ext4 ID: swap-1 size: 2.05GB used: 0.00GB (0%) fs: swap
RAID:      No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors:   System Temperatures: cpu: 55.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 205 Uptime: 57 min Memory: 1215.2/3863.7MB Runlevel: 2 Gcc sys: 4.8.4 Client: Shell inxi: 1.8.4

pdc_2
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Re: HP GUI not opening after installed from Synaptic.

Postby pdc_2 » Fri Nov 10, 2017 3:15 pm

if you go to the PRINTERS folder; ......... there is just one icon for your HP printer? ..... please right-click on it; select PROPERTIES ........... drag the window to the right ...... so one can read all the writing ........ can you copy what is in MAKE & MODEL and paste the result back here please?

smurphos
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Posts: 58
Joined: Fri Sep 05, 2014 12:18 am

Re: HP GUI not opening after installed from Synaptic.

Postby smurphos » Sat Nov 11, 2017 2:14 am

Hi,

I have the same printer, although I use Mint 18.2 Cinnamon. hplip 3.16.3 from the 18.x repos works fine, but the hplip-gui app wasn't fully functional.

I ended up removing both (along with all the other 3.16.3 related HP packages/drivers) and installing the current version 3.17.10 direct from HP - https://developers.hp.com/hp-linux-imag ... g/gethplip

The file downloaded is a script which will install any necessary dependencies and build the latest hplip suite from scratch including a fully functional GUI front-end.

lead67
Level 3
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Posts: 101
Joined: Thu Nov 13, 2008 2:16 am
Location: san mateo, california

Re: HP GUI not opening after installed from Synaptic.

Postby lead67 » Wed Nov 15, 2017 1:02 pm

Hi!

I have not been home to check on the replies. I tried to find the "PRINTER folder" as per the first reply, but I don't know where to find this folder. I checked the link as per the second reply, but I am trying to use what is recommended by using Synaptic packages, if no other fixes are found, then I will resource to install from HP link.

I ran commands "sudo apt-get install hplip-gui" and "hp-check -t" thereby getting this info:

Code: Select all

fdavilalb@fdavilalb-Satellite-L775:~ > sudo apt-get install hplip-gui
[sudo] password for fdavilalb:
Reading package lists... Done
Building dependency tree       
Reading state information... Done
hplip-gui is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 23 not upgraded.
fdavilalb@fdavilalb-Satellite-L775:~ > hp-check -t
Saving output in log file: /home/fdavilalb/hp-check.log

HP Linux Imaging and Printing System (ver. 3.15.7)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.                                                                                 
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package   
(.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies       
installed to successfully run.                                                                 
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of
the above cases (both compile- and run-time dependencies).                                     

Check types:                                                                                   
a. EXTERNALDEP - External Dependencies                                                         
b. GENERALDEP - General Dependencies (required both at compile and run time)                   
c. COMPILEDEP - Compile time Dependencies                                                       
d. [All are run-time checks]                                                                   
PYEXT SCANCONF QUEUES PERMISSION                                                               

Status Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version

 
---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 GNU/Linux
 Host: fdavilalb-Satellite-L775
 Proc: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 GNU/Linux
 Distribution: linuxmint 17
 Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.7
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro  17 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.15.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.15.7
html=/usr/share/doc/hplip-3.15.7
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no


Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1441735277
pending_upgrade_time = 1446087771
latest_available_version = 3.17.10

[settings]
systray_visible = 2
systray_messages = 0

[last_used]
device_uri = "hp:/usb/Deskjet_2540_series?serial=CN523577VZ05XK"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 11/15/2017 10:37:41
version = 3.15.7


 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

--------------------------
|  External Dependencies |
--------------------------

 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.10            OK         -
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.23          OK         -
 xsane                xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.998           OK         -
 cups                 CUPS - Common Unix Printing System                           REQUIRED        1.1             1.7.2           OK         'CUPS Scheduler is running'
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -
 network              network -wget                                                OPTIONAL        -               1.15            OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.6.31          OK         -
 dbus                 DBus - Message bus system                                    REQUIRED        -               1.6.18          OK         -

-------------------------
|  General Dependencies |
-------------------------

 libcrypto            libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.0.1           OK         -
 python-dbus          Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.0           OK         -
 reportlab            Reportlab - PDF library for Python                           OPTIONAL        2.0             3.0             OK         -
 python-notify        Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
 pyqt4                PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             4.10.4          OK         -
 python-xml           Python XML libraries                                         REQUIRED        -               2.1.0           OK         -
 libusb               libusb - USB library                                         REQUIRED        -               1.0             OK         -
 cups-image           CUPS image - CUPS image development files                    REQUIRED        -               1.7.2           OK         -
 libnetsnmp-devel     libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           5.7.2           OK         -
 sane-devel           SANE - Scanning library development files                    REQUIRED        -               1.0.23          OK         -
 pil                  PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -
 python2X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             2.7.6           OK         -
 pyqt4-dbus           PyQt 4 DBus - DBus Support for PyQt4                         REQUIRED        4.0             4.10.4          OK         -
 libjpeg              libjpeg - JPEG library                                       REQUIRED        -               -               OK         -
 libpthread           libpthread - POSIX threads library                           REQUIRED        -               2.19            OK         -
 python-devel         Python devel - Python development files                      REQUIRED        2.2             2.7.6           OK         -
 cups-devel           CUPS devel- Common Unix Printing System development files    REQUIRED        -               1.7.2           OK         -
 sane                 SANE - Scanning library                                      REQUIRED        -               1.0.23          OK         -

---------------
|  COMPILEDEP |
---------------

 libtool              libtool - Library building support services                  REQUIRED        -               2.4.2           OK         -
 gcc                  gcc - GNU Project C and C++ Compiler                         REQUIRED        -               4.8.4           OK         -
 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             3.81            OK         -

----------------------
|  Python Extentions |
----------------------

 cupsext              CUPS-Extension                                               REQUIRED        -               3.15.7          OK         -
error: NOT FOUND OR FAILED TO LOAD! Please reinstall HPLIP and check for the proper installation of hpmudext.
 error: hpmudext      IO-Extension                                                 REQUIRED        -               3.15.7          MISSING    'Not Found or Failed to load, Please reinstall HPLIP'

-----------------------
|  Scan Configuration |
-----------------------

 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.15.7          OK         -
 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.15.7          OK         'hpaio found in /etc/sane.d/dll.conf'

-----------------------
|  Other Dependencies |
-----------------------


------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Deskjet_2540_series?serial=CN523577VZ05XK' is a Hewlett-Packard Deskjet_2540_series all-in-one
device `hpaio:/usb/Deskjet_2540_series?serial=CN523577VZ05XK' is a Hewlett-Packard Deskjet_2540_series all-in-one


--------------
| PERMISSION |
--------------

 
-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None


Total Errors: 1
Total Warnings: 0


Done.
fdavilalb@fdavilalb-Satellite-L775:~ >


I see a bunch of "REQUIRED" words, which I don't have a clue how to go about and fix them. The printer works fine with the "Printer KDE Control Module" I am able to use both ways: USB and Wireless. My problem is with the hplip-gui to be able to use the software or full functions. I would appreciate the help.

pdc_2
Level 7
Level 7
Posts: 1892
Joined: Mon May 11, 2009 1:21 am

Re: HP GUI not opening after installed from Synaptic.

Postby pdc_2 » Wed Nov 15, 2017 2:38 pm

1) to find the PRINTERS folder; ........... try MENU ....... (bottom-left) ...... up and to the right to ADMINISTRATION ....... do you see PRINTERS in there?

2) My take on your hp-setup report is
Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None


all I do see is
error: hpmudext IO-Extension REQUIRED 3.15.7 MISSING 'Not Found or Failed to load, Please reinstall HPLIP'


......... to me, all else seems good in the report; I would have thought the command

Code: Select all

hp-setup
run from a terminal would do a re-install of hplip; you have version 3.15.7 installed; that is fine as HP only ask for > 3.13 for the 2540

3) to open a terminal, it is the black TV screen on the bottom line of the menu bar; start typing the commands at the flashing text point; or paste commands by right-clicking at the flashing text prompt

lead67
Level 3
Level 3
Posts: 101
Joined: Thu Nov 13, 2008 2:16 am
Location: san mateo, california

Re: HP GUI not opening after installed from Synaptic.

Postby lead67 » Wed Nov 15, 2017 2:55 pm

1. I followed the steps to find "PRINTERS" folder, but all I see is: Applications, Computer, Recently used, Leave.

2. I ran the command "hp-setup" and ran it with sudo just in case, here:

Code: Select all

fdavilalb@fdavilalb-Satellite-L775:~ > hp-setup
Traceback (most recent call last):
  File "/usr/bin/hp-setup", line 45, in <module>
    from base import device, utils, tui, models, module, services, os_utils
  File "/usr/share/hplip/base/device.py", line 42, in <module>
    from . import status
  File "/usr/share/hplip/base/status.py", line 50, in <module>
    import hpmudext
ImportError: /usr/lib/python2.7/dist-packages/hpmudext.so: undefined symbol: hpmud_make_par_uri
fdavilalb@fdavilalb-Satellite-L775:~ > sudo hp-setup
[sudo] password for fdavilalb:
Traceback (most recent call last):
  File "/usr/bin/hp-setup", line 45, in <module>
    from base import device, utils, tui, models, module, services, os_utils
  File "/usr/share/hplip/base/device.py", line 42, in <module>
    from . import status
  File "/usr/share/hplip/base/status.py", line 50, in <module>
    import hpmudext
ImportError: /usr/lib/python2.7/dist-packages/hpmudext.so: undefined symbol: hpmud_make_par_uri
fdavilalb@fdavilalb-Satellite-L775:~ >

Is there anything else I can do? I do thank you so much for the help.


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