Hmmm... I am very confused now.
Well, for one thing, I can't print or scan now. I was able to print one thing the other day just before I made this post. Now it won't print anything. It
does print with a Windows 10 computer.
So, I downloaded hplip 3.17.11 as you recommended and saved it to my desktop. As I expected, this
appeared on my desktop.
Being ignorant (and having not carefully read your post), I double-clicked it and it did this...
And then this...
I thought maybe I should run it in Terminal, but that wasn't an option. So then I re-read your post and saw your instructions. Here is what happened when I tried hp-setup:
Code: Select all
mac@iPad-2 ~ $ hp-setup
HP Linux Imaging and Printing System (ver. 3.16.3)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb
Done.
Note: Please ignore where it says iPad. That's a long story. Suffice it to say that this is a Dell Inspiron 13 7378.
When I tried hp-check, this happened:
Code: Select all
mac@iPad-2 ~ $ hp-check
Saving output in log file: /home/mac/hp-check.log
HP Linux Imaging and Printing System (ver. 3.16.3)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP
supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed
to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied
package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check
both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: linuxmint-18.3 version is not supported. Using linuxmint-17.3 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 4.13.0-19-generic #22~16.04.1-Ubuntu SMP Mon Dec 4 15:35:18 UTC 2017 GNU/Linux
Host: iPad-2
Proc: 4.13.0-19-generic #22~16.04.1-Ubuntu SMP Mon Dec 4 15:35:18 UTC 2017 GNU/Linux
Distribution: linuxmint 18.3
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.16.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 18.3 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.16.3
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0
[last_used]
device_uri = "hpfax:/usb/Officejet_Pro_8500_A910?serial=CN11OAK2V2"
printer_name =
working_dir = .
[commands]
scan = /usr/bin/simple-scan %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[upgrade]
notify_upgrade = true
last_upgraded_time = 1512287220
pending_upgrade_time = 0
[installation]
date_time = 12/18/17 22:42:04
version = 3.16.3
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
--------------------------
| External Dependencies |
--------------------------
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
error: dbus DBus - Message bus system REQUIRED - 1.10.6 MISSING 'DBUS may not be installed or not running'
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
network network -wget OPTIONAL - 1.17.1 OK -
error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
-------------------------
| General Dependencies |
-------------------------
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.2 OK -
error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
sane SANE - Scanning library REQUIRED - - OK -
error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
error: python3-devel Python devel - Python development files REQUIRED 2.2 3.5.2 MISSING 'python3-devel needs to be installed'
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 MISSING 'libcrypto needs to be installed'
libpthread libpthread - POSIX threads library REQUIRED - b'2.23' OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.4 OK -
error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
---------------
| COMPILEDEP |
---------------
error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 MISSING 'gcc needs to be installed'
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
----------------------
| Python Extentions |
----------------------
hpmudext IO-Extension REQUIRED - 3.16.3 OK -
cupsext CUPS-Extension REQUIRED - 3.16.3 OK -
-----------------------
| Scan Configuration |
-----------------------
scanext Scan-SANE-Extension REQUIRED - 3.16.3 OK -
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend REQUIRED - 3.16.3 OK 'hpaio found in /etc/sane.d/dll.conf'
-----------------------
| Other Dependencies |
-----------------------
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
No Scanner found.
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP-HP-OfficeJet-Pro-8710
------------------------
Type: Unknown
Device URI: usb://HP/OfficeJet%20Pro%208710?serial=CN77QB30V9&interface=1
PPD: /etc/cups/ppd/HP-HP-OfficeJet-Pro-8710.ppd
warning: Failed to read /etc/cups/ppd/HP-HP-OfficeJet-Pro-8710.ppd ppd file
PPD Description:
Printer status: printer HP-HP-OfficeJet-Pro-8710 disabled since Mon 18 Dec 2017 10:41:20 PM EST Unplugged or turned off
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
error: Unsupported model: HP_OfficeJet_Pro_8710
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libcups2' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libjpeg8-dev' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'build-essential' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'xsane' package is missing/incompatible
error: 'python3-notify2' package is missing/incompatible
Total Errors: 14
Total Warnings: 1
Done.
Note: The HP printer was plugged in via USB when I did hp-setup and hp-check.
Ok, so what should I do? It almost seems like a contradictory message. It says the HP OfficeJet 8710 (of which the 8715 is a subset) is not supported, but it also lists missing dependencies in a way that makes it seem as if I should install them to get this thing to work.
That leads me to the follow question. Should I go to Synaptic Package Manager, find all of the missing packages listed above and install them?