[SOLVED] HP printer doesn't work with Mint 18.3

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donreid
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[SOLVED] HP printer doesn't work with Mint 18.3

Post by donreid » Wed Feb 14, 2018 11:46 am

I upgraded from Mint 18.2 to Mint 18.3 using Software Sources / Synaptic. I didn't do a clean install. Now my HP colour laserjet M252dw printer does not work at all.

I reinstalled anything to do with CUPS and I updated HPLIP to the latest version with no improvement. I then ran HP-doctor from a terminal and found out that Linux Mint 18.3 is not compatible with my printer and that several files were missing (python3-dev, python3-notify2, libusb, libtool). I installed these files using Synaptic Package Manager.

Still can't print. I can print a test page from within HPLIP but can't print any documents from within HPLIP or from any application. When I send something to print the printer kicks into action for a fraction of a second then stops and an error is reported. Running diagnostics just reports that the printer state is Ready. The current situation is that when I run HP-doctor I get the result in the attachment (see especially the highlighted text).

This seems surprising but I can't live without a printer so my questions are:
- Is there a solution to this?
- Would it be any different if I did a clean install of 18.3?
- Is it likely to be corrected by updates to Mint 18.3?
- Do I need to go back to 18.2?

Your assistance would be appreciated, thanks.
Attachments
HPdoctor report.rtf
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Last edited by donreid on Thu Feb 15, 2018 11:30 am, edited 1 time in total.

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JerryF
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Re: HP printer doesn't work with Mint 18.3

Post by JerryF » Wed Feb 14, 2018 2:11 pm

donreid wrote:
Wed Feb 14, 2018 11:46 am
...
This seems surprising but I can't live without a printer so my questions are:
- Is there a solution to this?
There is, but we don't know just what it is---yet.
donreid wrote:
Wed Feb 14, 2018 11:46 am
...
- Would it be any different if I did a clean install of 18.3?
I would do this as one of the last resorts.
donreid wrote:
Wed Feb 14, 2018 11:46 am
...
- Is it likely to be corrected by updates to Mint 18.3?
Update and see. You may also want to try an earlier kernel.
donreid wrote:
Wed Feb 14, 2018 11:46 am
...
- Do I need to go back to 18.2?
Again, one of those last resorts.
IF your problem has been solved, please edit your original post and add [SOLVED] to the beginning of the Subject Line. It helps other members.

pdc_2
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Re: HP printer doesn't work with Mint 18.3

Post by pdc_2 » Wed Feb 14, 2018 7:29 pm

Hi Don; I just wonder if you run

Code: Select all

hp-check
for us; maybe it is just the same as hp-doctor; if so, I apologise

and then if not too much missing, if you delete the existing entry for the HP from the PRINTERS folder; (as it isn't working ...) and then run

Code: Select all

hp-check
...... there is a chance that will do the right thing by you and set things up;

___________-

there are other things lurking in the background that maybe we need to go to; if no joy as above. Karl from our forum here, did quite a bit of sleuthing last year on hplip; https://bugs.launchpad.net/hplip/+bug/1 ... omments/13

and the summary seems to be that when you put the new hplip in; the older version is not properly removed; so his excellent summary details what files you need to specifically remove; before doing a new install; maybe we just see though if any joy above ......

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Joe2Shoe
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Re: HP printer doesn't work with Mint 18.3

Post by Joe2Shoe » Wed Feb 14, 2018 8:51 pm

karlchen's post on HPLIP was correct. Before you can install a newer HPLIP, you must uninstall/purge the existing version.
Another important tip is to update Python first, then be sure to install the version of HPLIP that corresponds with the Python version on your system.
I installed HPLIP on 4 HP printers in the last month, and everything works fine.
I wrote a piece on installing HP printers and HPLIP Uninstall/Reinstall that I use now to correctly install HP printers.
"Tolerance is the refuge of men without conviction."
"Common sense is not so common" - Voltaire

donreid
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Re: HP printer doesn't work with Mint 18.3

Post by donreid » Thu Feb 15, 2018 11:21 am

Thanks everyone for your help. Someone suggested I run the lp command from a terminal. I did that and to my amazement it printed perfectly. I then tried to print the same thing from an application and that worked, too. Whatever the problem was it seems to have cleared itself and I can now print normally. Astonished but pleased.

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Ozo
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Re: HP printer doesn't work with Mint 18.3

Post by Ozo » Thu Feb 15, 2018 11:29 am

Congratulations. I know how you feel as my HP laser jet recently failed to work and nothing I tried fixed it. I reloaded the os (18.3 Serena) and then the printer and scanner loaded automatically with no need for installing the HP-lip utility. :)

Marking this solved will be a good feeling.

ponchuk
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Re: HP printer doesn't work with Mint 18.3

Post by ponchuk » Wed Mar 14, 2018 6:51 pm

Joe2Shoe wrote:
Wed Feb 14, 2018 8:51 pm
karlchen's post on HPLIP was correct. Before you can install a newer HPLIP, you must uninstall/purge the existing version.
Another important tip is to update Python first, then be sure to install the version of HPLIP that corresponds with the Python version on your system.
I installed HPLIP on 4 HP printers in the last month, and everything works fine.
I wrote a piece on installing HP printers and HPLIP Uninstall/Reinstall that I use now to correctly install HP printers.
what was your procedure. mine prints but no xsane

ponchuk
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Re: [SOLVED] HP printer doesn't work with Mint 18.3

Post by ponchuk » Fri Mar 23, 2018 12:05 pm

I had the almost the same problem with 18.3. everything worked except the scanner. solved it with the newest update from hp. hplip 3.18.3. download and install and everything will work

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