Canon MG2400 Pixma scanner not working -Solved

[londrioca]

LM 17.3
scangearmp2 3.20-1
simplescan 3.12.3
xsane 0.998 5ubuntu1
sane 1.014-9

There's a lot of people having trouble with linux & Canon scanners but I can't find an answer that works for me. None of the above detects the scanner although printer works OK. I used to be able to scan using scangearmp but an update seems to have put paid to that, now if I use scangearmp2 i just get "Cannot find available scanners". All suggestions gratefully received.

[kukamuumuka]

What tells

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scanimage -L

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sudo scanimage -L

[pdc_2]

so if I were using ScanGearMP from Canon; I would start here http://support-asia.canon-asia.com/cont ... 51701.html

and click to download and save what would be scangearmp-mg2400series-2.20-1-deb.tar.gz so if you copy this command;

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dpkg -l scangear*

and paste it into a terminal; copy the result; paste it back here please

I see you quote scangearmp2 ........ I feel that would be wrong driver ..................

___________

SANE: the open-source support for scanning in linux ..... say your device should have full support;

you could well install the latest version of SANE from here https://launchpad.net/~rolfbensch/+arch ... u/sane-git

_____________

so Simple Scan is open-source and drives SANE; the open-source backend

_______

ScanGearMP from Canon is a separate programme; with no relation to Simple Scan .......... in the way that LibreOffice is different from AbiWord ...........

please ask for explanations for anything that I have left unclear .........

[londrioca]

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~ $ scanimage -L

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

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$ sudo scanimage -L

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

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~ $ sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

could not open USB device 0x0bda/0x57b5 at 001:005: Access denied (insufficient permissions)
could not open USB device 0xb49a/0x04f2 at 001:004: Access denied (insufficient permissions)
could not open USB device 0x1c4f/0x0034 at 001:007: Access denied (insufficient permissions)
could not open USB device 0x0438/0x7900 at 001:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0003 at 003:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 002:001: Access denied (insufficient permissions)
  # No USB scanners found. If you expected something different, make sure that
  # you have loaded a kernel driver for your USB host controller and have setup
  # the USB system correctly. See man sane-usb for details.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

  # You may want to run this program as root to find all devices. Once you
  # found the scanner devices, be sure to adjust access permissions as
  # necessary.

[londrioca]

scangearmp-mg2400series-2.20-1-deb.tar.gz is unextracted in Downloads

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~ $ dpkg -l scangear*
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name           Version      Architecture Description
+++-==============-============-============-=================================
un  scangearmp-com <none>       <none>       (no description available)
un  scangearmp-com <none>       <none>       (no description available)
rc  scangearmp-com 2.10-33~rari amd64        ScanGear MP for Linux.
ii  scangearmp2    3.20-1       amd64        ScanGear MP for Linux.

So I extracted it & tried to install, but got various error messages

Error; Dependency is not satisfiable: scangearmp-common (>=2.20)

So I installed scangearmp-common & tried again:

Failed to satisfy all dependencies (broken cache)
To fix this run 'sudo apt-get install -f' in a terminal window (tried install again, didn't make any difference)

I then tried sane & added Rolf Bensch ppa:

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sudo add-apt-repository ppa:rolfbensch/sane-git
sudo apt-get update

In synaptic these files now appear:
libsane 1.0.23-3ubuntu3.1
libsane:i386
libsane-common
libsane-dbg
libsane-deb

The icon on 1st, 3rd, 5th of these is grey with exclamation mark, the others are not installed.

[londrioca]

I ran Update Manager and now sane is OK, simplecan & Xsane working, but no luck with scangear although I only ever used it when sane WASN'T working!

Thanks

[pdc_2]

so it would seem you have a couple of differing versions of (the wrong ...) version of ScanGearMP

........ if you wish to resolve this, if you open SYNAPTIC and delete what you have ......

______________-

to install the correct version .......... scangearmp-mg2400series-2.20-1-deb.tar.gz

one would be best to use the install script that Canon supply so the commands would be

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cd Downloads

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tar -zxvf scangearmp-mg2400series-2.20-1-deb.tar.gz

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cd scangearmp-mg2400series-2.20-1-deb

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sudo ./install.sh

[londrioca]

I tried that:

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 ~/Downloads/scangearmp-mg2400series-2.20-1-deb $ sudo ./install.sh

==================================================

ScanGear MP
Version 2.20
Copyright CANON INC. 2007-2013
All Rights Reserved.

==================================================
Command executed = sudo dpkg -iG ./packages/scangearmp-common_2.20-1_amd64.deb
Selecting previously unselected package scangearmp-common.
(Reading database ... 374475 files and directories currently installed.)
Preparing to unpack .../scangearmp-common_2.20-1_amd64.deb ...
Unpacking scangearmp-common (2.20-1) ...
Setting up scangearmp-common (2.20-1) ...
Processing triggers for libc-bin (2.19-0ubuntu6.14) ...
Command executed = sudo dpkg -iG ./packages/scangearmp-mg2400series_2.20-1_amd64.deb
Selecting previously unselected package scangearmp-mg2400series.
(Reading database ... 374503 files and directories currently installed.)
Preparing to unpack .../scangearmp-mg2400series_2.20-1_amd64.deb ...
Unpacking scangearmp-mg2400series (2.20-1) ...
Setting up scangearmp-mg2400series (2.20-1) ...
Processing triggers for libc-bin (2.19-0ubuntu6.14) ...
Installation has been completed.

but scangear doesn't appear in the menu, Synaptic shows nothing installed, invoking scangear in terminal results in same old

cannot find available scanners

[kukamuumuka]

but scangear doesn't appear in the menu, Synaptic shows nothing installed, invoking scangear in terminal results in same old

cannot find available scanners

Command for the launcher is

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scangearmp

Edit: With newer scanners the command is scangearmp2, but in MG2400 the command is scangearmp

[pdc_2]

for this version of ScanGearMP, I would suggest you do

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scangearmp

in a terminal;

that should load it .......

to set it up with a launcher, if you are using Mate; right-click on bottom bar; select CUSTOM launcher ..... as per launcher1 screenshot

then fill on the icon that appears ..... as in launcher 2 screenshot ....... command must be

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scangearmp

...... rest is up to you ........... you can spend hours happily finding the right .png to adorn it with ............ as the image

[londrioca]

Actually I meant to say I used scangearmp, however another problem presented itself, after rebooting I then got 'Failed to start the X server' message, no idea why. I had to login with a previous Linux Mint version, eventually repaired problem in compatability mode & now scangearmp works.

[kukamuumuka]

Actually I meant to say I used scangearmp, however another problem presented itself, after rebooting I then got 'Failed to start the X server' message, no idea why. I had to login with a previous Linux Mint version, eventually repaired problem in compatability mode & now scangearmp works.

Do you mean previous kernel or Mint 13 or 16?