Mint 18.3 not seeing Canon MG2522 printer *Solved*

[The DB]

In the past, this printer was plug and play in Mint 17.2.

Today, I installed 18.3 as my main OS on this computer and it will not see the local printer.
On the Canon site when I look for drivers, it says "There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver."

The strange thing is it scans from the printer's built in scanner just fine with the Simple Scan utility.


The DB

[pdc_2]

i wonder which Canon site you visited; by chance, could it have been the US one? I ask because curiously it has had issues linking to the linux drivers

If you go to the Canon Asia site; http://support-asia.canon-asia.com/cont ... 50201.html and click to download and SAVE what will be cnijfilter-mg2500series-4.00-1-deb.tar.gz

(this is the Singapore site I believe; and like much else in Singapore, it runs very well .......)

to install; open a terminal; copy the commands below; line by line; paste into the terminal; hit the ENTER key after each paste ......

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cd Downloads

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tar -zxvf cnijfilter-mg2500series-4.00-1-deb.tar.gz

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cd cnijfilter-mg2500series-4.00-1-deb

then run the install script; watch the terminal; it will ask you questions ........

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sudo ./install.sh

that should
1) install the drivers
2) register the printer with lpadmin ......... the admin for linux printing on your computer

we hope all goes well

[Richardj]

Have a look at this: https://www.canon-europe.com/support/co ... 20(64-bit) This is for the MG 2500 series of printers.

[The DB]

i wonder which Canon site you visited; by chance, could it have been the US one? I ask because curiously it has had issues linking to the linux drivers

Thanks for the advice.

I was using the US site. I downloaded the file you linked and followed your instructions. The printer now shows up as it should, but nothing I send to the printer actually prints, and as far as I can tell doesn't enter the print q...

Just to be sure I plugged the printer into my old apple computer, it does print from that computer, but no dice on this one.

And Richanrj, thanks for the alternate link, it appears to be the same file that pdc_2 linked for me.


The DB

[The DB]

Correction, I just printed a page with the print q window up, the printed files are being q'd up, but they disappear shortly thereafter. Perhaps a print q problem then? Now that I am looking here more closely I clicked on show completed and the three print jobs I sent since getting the printer detected are all here and completed... So the print jobs are making it to the print q...


Steve

[pdc_2]

so Steve .. this is a usb connection?

I wonder how many icons there are in the PRINTERS folder for the MG2500?

I find that the opensource gutenprint leaves one called "MG2500series" or something similar; and the Canon drive creates a "MG2500USB" ...... if usb .......

__________-

if one opens the PRINTERS folder; then presses the F1 key ...... that opens a troubleshooting wizard ...... I wonder if it helps in any way ..........

beyond that .... one might have to resort to https://wiki.ubuntu.com/DebuggingPrintingProblems ...... particularly the error log https://wiki.ubuntu.com/DebuggingPrinti ... _error_log .......... can you look in that and see what it is saying?

[The DB]

I followed the procedure after pressing F1. When I get to choose the printer their is "Not listed" and "MG2500". I chose MG2500.

When it gets to the test page and I try to print it I get an error message (the first one I've seen when trying to print anything as of yet). "Error submitting test page Their was an error during the CUPS operation: 'no such file or directory'."

When I get to the end it says Sorry! and then says "There is no obvious solution to this problem. Your answers have been collected together with other useful information. If you would like to report a bug, please include this information."

I saved the diagnostic output if you would like to see it.


The DB

[pdc_2]

if you look in the error log I mentioned in the last post?

What does

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lsusb

and

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lpinfo -v

give from a terminal please?

[The DB]

lsusb

Bus 002 Device 005: ID 0518:0001 EzKEY Corp. USB to PS2 Adaptor v1.09
Bus 002 Device 010: ID 04a9:176d Canon, Inc. PIXMA MG2550
Bus 002 Device 003: ID 046d:0821 Logitech, Inc. HD Webcam C910
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 051d:0002 American Power Conversion Uninterruptible Power Supply
Bus 003 Device 002: ID 0461:4d46 Primax Electronics, Ltd
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

lpinfo -v

lpinfo: cups-deviced failed to execute.


The DB

[pdc_2]

so you have a cups error;

from here viewtopic.php?t=191712 we attempted to resolve this;

I always wonder how a seemingly standard install sometimes drops the ball and packages get seemingly lost ...... some folks delete cups and reinstall and then report things are working;

I do not have a definitive way to approach your problem but if cups ain't happy then .... printing ain't gonna be good

[The DB]

I used apt-get to remove cups, it said it wasn't installed. I then used apt-get to purge cups, 1 file removed. Then I installed cups, and after a few minutes it worked.

Thanks again for the help.


The DB

[pdc_2]

cups is good!!

glad it is all working; surprising how an install can sometimes omit cups