<Solved> Printer sends data to printer but ... and duplex disabled (unlike Win)

Forum rules
Before you post please read this
Post Reply
erw1
Level 1
Level 1
Posts: 28
Joined: Sun Apr 08, 2018 12:58 am

<Solved> Printer sends data to printer but ... and duplex disabled (unlike Win)

Post by erw1 » Fri Apr 13, 2018 9:04 pm

I installed the driver from Brother. Ran a test page, it didn't print. Also, duplex printing disabled. No such problem with Windows on the same PC. What steps to take to troubleshoot? How can I verify it is indeed the right driver that is installed?
$ lpstat -W completed
HL-L2320D-series-7 er 1024 Fri 13 Apr 2018 11:33:44 AM EDT
Windows screenshots:
win-printer-1.PNG
Linux screenshots:
Screenshot from 2018-04-12 22-34-58.png
Last edited by erw1 on Sat May 05, 2018 7:33 pm, edited 1 time in total.
x64/LM 18.3 alongside Win 10

pdc_2
Level 8
Level 8
Posts: 2244
Joined: Mon May 11, 2009 1:21 am

Brother HL-2230 install using install script

Post by pdc_2 » Fri Apr 13, 2018 11:24 pm

can I suggest you go to the PRINTERS folder and delete what is there; as you say it does not work;

if you go here http://support.brother.com/g/b/download ... &type3=625 and SAVE what is linux-brprinter-installer-2.2.0-1.gz

it should end up in your Downloads folder; if you open a terminal; the TV screen on the bottom toolbar; and to paste into it, if you right-click at the flashing text prompt, you get a menu option and PASTE should be there;

then if you paste the commands below; line by line; into the terminal; hit the ENTER key;

Code: Select all

cd Downloads

Code: Select all

gunzip linux-brprinter-installer-2.2.0-1.gz

Code: Select all

sudo bash linux-brprinter-installer-2.2.0-1 HL-2230
and if you watch the terminal as the install script runs; do things run any differently?

(for a usb connection, one says no when it asks to specify device URI)

I see the specs for this device http://support.brother.com/g/b/spec.asp ... =hl2230_us say
Media Weights/Duplex N/A
..... and
Auto Duplex Print N/A
... have you seen it do duplex on windows please?

erw1
Level 1
Level 1
Posts: 28
Joined: Sun Apr 08, 2018 12:58 am

Re: Brother HL-2230 install using install script

Post by erw1 » Sun Apr 15, 2018 1:59 pm

pdc_2 wrote:
Fri Apr 13, 2018 11:24 pm

Code: Select all

cd Downloads

Code: Select all

gunzip linux-brprinter-installer-2.2.0-1.gz

Code: Select all

sudo bash linux-brprinter-installer-2.2.0-1 HL-2230
I must have done something similar:

Code: Select all

$ history | grep HL
  462  sudo linux* HL-L2320D
  463  linux* HL-L2320D-Series
  464  linux-brprinter-installer-2.2.0-1 HL-L2320D
But I'll do again exactly what you suggest. I the meantime, it still would be good to know how to check what driver for the printer is installed, if any (don't know what to look 4 in the output of lsmod)

I see the specs for this device http://support.brother.com/g/b/spec.asp ... =hl2230_us say
Media Weights/Duplex N/A
..... and
Auto Duplex Print N/A
... have you seen it do duplex on windows please?
Yes, it can duplex in Windows:
printer-win-2.PNG
printer-win-2.PNG (9.2 KiB) Viewed 471 times
x64/LM 18.3 alongside Win 10

erw1
Level 1
Level 1
Posts: 28
Joined: Sun Apr 08, 2018 12:58 am

Re: Brother HL-2230 install using install script

Post by erw1 » Mon Apr 16, 2018 2:36 pm

But I'll do again exactly what you suggest.
That appears to have worked. Have yet to check about duplex before marking this post <SOLVED>
x64/LM 18.3 alongside Win 10

pdc_2
Level 8
Level 8
Posts: 2244
Joined: Mon May 11, 2009 1:21 am

Brother HL-2230 works well with Brother install script

Post by pdc_2 » Mon Apr 16, 2018 3:26 pm

great; well done;

erw1
Level 1
Level 1
Posts: 28
Joined: Sun Apr 08, 2018 12:58 am

Re: Printer sends data to printer but ... and duplex disabled (unlike Win)

Post by erw1 » Tue Apr 17, 2018 10:53 am

I spoke a bit fast. Installing the driver worked, but printing jobs remain in the queue forever. The printer is on and connected.

PS: duplex is allowed.
Screenshot from 2018-04-17 09-45-20.png
Screenshot from 2018-04-17 09-48-37.png
Screenshot from 2018-04-17 09-48-37.png (13.39 KiB) Viewed 424 times
Attachments
Screenshot from 2018-04-17 09-47-03.png
Screenshot from 2018-04-17 09-47-03.png (16.93 KiB) Viewed 424 times
x64/LM 18.3 alongside Win 10

rene
Level 7
Level 7
Posts: 1811
Joined: Sun Mar 27, 2016 6:58 pm

Re: Printer sends data to printer but ... and duplex disabled (unlike Win)

Post by rene » Tue Apr 17, 2018 1:08 pm

As to "Waiting for the printer to become available"; have you simply tried power-cycling it? I would switch off the printer, reboot Mint, turn on the printer and retest. Also, try a USB2 port if now in a USB3 one: have noticed more USB3 issues on this forum with the standard 18.3 kernel.

Also, in regards to another post above that links to HL-L2320 specs: the D of his HL-L2320D indeed means an actual duplexer. You say "PS: duplex is allowed". Are you talking about "Printer Options -> Duplex: DuplexTumble / DuplexNoTumble / None"? "Job Options" might also be worth checking.

erw1
Level 1
Level 1
Posts: 28
Joined: Sun Apr 08, 2018 12:58 am

Re: Printer sends data to printer but ... and duplex disabled (unlike Win)

Post by erw1 » Thu Apr 19, 2018 2:48 pm

Of the suggested remedies in the last post I tried all, including switching between USB ports. But it doesn'work. Either queued forever or shows "completed" but nothing gets printed. No such problems in Windows.

Code: Select all

$ lsusb
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 005: ID 03f0:3d1d Hewlett-Packard 
Bus 001 Device 004: ID 05c8:034b Cheng Uei Precision Industry Co., Ltd (Foxlink) 
Bus 001 Device 003: ID 138a:003d Validity Sensors, Inc. VFS491
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Printer's properties in Windows.
Device SWD\PRINTENUM\{18C14D46-DAD9-4FE4-AD1D-C7F330B451CB} was configured.

Driver Name: printqueue.inf
Class Guid: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
Driver Date: 06/21/2006
Driver Version: 10.0.16299.15
Driver Provider: Microsoft
Driver Section: NO_DRV_LOCAL
Driver Rank: 0x0
Matching Device Id: PRINTENUM\LocalPrintQueue
Outranked Drivers: c_swdevice.inf:SWD\GenericRaw:00FF3001
Device Updated: false
Parent Device: USBPRINT\BrotherHL-L2320D_series\6&18bc3c8b&0&USB001
PS: there is no issue surrouding "Duplex is allowed". I can turn this option on or off, as it should.
x64/LM 18.3 alongside Win 10

erw1
Level 1
Level 1
Posts: 28
Joined: Sun Apr 08, 2018 12:58 am

Re: Printer sends data to printer but ... and duplex disabled (unlike Win)

Post by erw1 » Tue Apr 24, 2018 9:12 pm

If the printer works fine on Widows, but not on Linux, would it work through Wine?
x64/LM 18.3 alongside Win 10

pdc_2
Level 8
Level 8
Posts: 2244
Joined: Mon May 11, 2009 1:21 am

Re: Printer sends data to printer but ... and duplex disabled (unlike Win)

Post by pdc_2 » Tue Apr 24, 2018 10:37 pm

another user viewtopic.php?f=53&t=268329 reports
the print job hangs in the print queue
Ubuntu provide a printing error wiki https://wiki.ubuntu.com/DebuggingPrintingProblems and in the debug section https://wiki.ubuntu.com/DebuggingPrinti ... _error_log they suggest to command

Code: Select all

cupsctl LogDebugHistory=999999 
for what they call "practically unlimited logging of failed jobs."

they suggest to see the error file one runs the command

Code: Select all

sudo less /var/log/cups/error_log 
______________________

another thing you might consider is contacting TurboPrint http://www.turboprint.info/printers_Brother.html

they do not list your 2320D but they have a feedback form; if they did add the 2320, they offer a 30 day evaluation of Turboprint; all features enabled; (they seem happy with duplex on the 2280D http://www.turboprint.info/printer_Brot ... 280DW.html)

erw1
Level 1
Level 1
Posts: 28
Joined: Sun Apr 08, 2018 12:58 am

Re: <Solved> Printer sends data to printer but ... and duplex disabled (unlike Win)

Post by erw1 » Sat May 05, 2018 7:34 pm

Unsuspectingly found the test pages in the printer's tray. Printed again, worked.
x64/LM 18.3 alongside Win 10

Post Reply

Return to “Printers & Scanners”