<Solved> Printer sends data to printer but ... and duplex disabled (unlike Win)

[erw1]

I installed the driver from Brother. Ran a test page, it didn't print. Also, duplex printing disabled. No such problem with Windows on the same PC. What steps to take to troubleshoot? How can I verify it is indeed the right driver that is installed?

$ lpstat -W completed
HL-L2320D-series-7 er 1024 Fri 13 Apr 2018 11:33:44 AM EDT

Windows screenshots:

win-printer-1.PNG

Linux screenshots:

Screenshot from 2018-04-12 22-34-58.png

[pdc_2]

can I suggest you go to the PRINTERS folder and delete what is there; as you say it does not work;

if you go here http://support.brother.com/g/b/download ... &type3=625 and SAVE what is linux-brprinter-installer-2.2.0-1.gz

it should end up in your Downloads folder; if you open a terminal; the TV screen on the bottom toolbar; and to paste into it, if you right-click at the flashing text prompt, you get a menu option and PASTE should be there;

then if you paste the commands below; line by line; into the terminal; hit the ENTER key;

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cd Downloads

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gunzip linux-brprinter-installer-2.2.0-1.gz

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sudo bash linux-brprinter-installer-2.2.0-1 HL-2230

and if you watch the terminal as the install script runs; do things run any differently?

(for a usb connection, one says no when it asks to specify device URI)

I see the specs for this device http://support.brother.com/g/b/spec.asp ... =hl2230_us say

Media Weights/Duplex N/A

..... and

Auto Duplex Print N/A

... have you seen it do duplex on windows please?

[erw1]

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cd Downloads

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gunzip linux-brprinter-installer-2.2.0-1.gz

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sudo bash linux-brprinter-installer-2.2.0-1 HL-2230

I must have done something similar:

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$ history | grep HL
  462  sudo linux* HL-L2320D
  463  linux* HL-L2320D-Series
  464  linux-brprinter-installer-2.2.0-1 HL-L2320D

But I'll do again exactly what you suggest. I the meantime, it still would be good to know how to check what driver for the printer is installed, if any (don't know what to look 4 in the output of lsmod)

I see the specs for this device http://support.brother.com/g/b/spec.asp ... =hl2230_us say

Media Weights/Duplex N/A

..... and

Auto Duplex Print N/A

... have you seen it do duplex on windows please?

Yes, it can duplex in Windows:

printer-win-2.PNG

[erw1]

But I'll do again exactly what you suggest.

That appears to have worked. Have yet to check about duplex before marking this post <SOLVED>

[pdc_2]

great; well done;

[erw1]

I spoke a bit fast. Installing the driver worked, but printing jobs remain in the queue forever. The printer is on and connected.

PS: duplex is allowed.

Screenshot from 2018-04-17 09-45-20.png

Screenshot from 2018-04-17 09-48-37.png

[rene]

As to "Waiting for the printer to become available"; have you simply tried power-cycling it? I would switch off the printer, reboot Mint, turn on the printer and retest. Also, try a USB2 port if now in a USB3 one: have noticed more USB3 issues on this forum with the standard 18.3 kernel.

Also, in regards to another post above that links to HL-L2320 specs: the D of his HL-L2320D indeed means an actual duplexer. You say "PS: duplex is allowed". Are you talking about "Printer Options -> Duplex: DuplexTumble / DuplexNoTumble / None"? "Job Options" might also be worth checking.

[erw1]

Of the suggested remedies in the last post I tried all, including switching between USB ports. But it doesn'work. Either queued forever or shows "completed" but nothing gets printed. No such problems in Windows.

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$ lsusb
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 005: ID 03f0:3d1d Hewlett-Packard 
Bus 001 Device 004: ID 05c8:034b Cheng Uei Precision Industry Co., Ltd (Foxlink) 
Bus 001 Device 003: ID 138a:003d Validity Sensors, Inc. VFS491
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Printer's properties in Windows.

Device SWD\PRINTENUM\{18C14D46-DAD9-4FE4-AD1D-C7F330B451CB} was configured.

Driver Name: printqueue.inf
Class Guid: {1ED2BBF9-11F0-4084-B21F-AD83A8E6DCDC}
Driver Date: 06/21/2006
Driver Version: 10.0.16299.15
Driver Provider: Microsoft
Driver Section: NO_DRV_LOCAL
Driver Rank: 0x0
Matching Device Id: PRINTENUM\LocalPrintQueue
Outranked Drivers: c_swdevice.inf:SWD\GenericRaw:00FF3001
Device Updated: false
Parent Device: USBPRINT\BrotherHL-L2320D_series\6&18bc3c8b&0&USB001

PS: there is no issue surrouding "Duplex is allowed". I can turn this option on or off, as it should.

[erw1]

If the printer works fine on Widows, but not on Linux, would it work through Wine?

[pdc_2]

another user viewtopic.php?f=53&t=268329 reports

the print job hangs in the print queue

Ubuntu provide a printing error wiki https://wiki.ubuntu.com/DebuggingPrintingProblems and in the debug section https://wiki.ubuntu.com/DebuggingPrinti ... _error_log they suggest to command

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cupsctl LogDebugHistory=999999 

for what they call "practically unlimited logging of failed jobs."

they suggest to see the error file one runs the command

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sudo less /var/log/cups/error_log 

______________________

another thing you might consider is contacting TurboPrint http://www.turboprint.info/printers_Brother.html

they do not list your 2320D but they have a feedback form; if they did add the 2320, they offer a 30 day evaluation of Turboprint; all features enabled; (they seem happy with duplex on the 2280D http://www.turboprint.info/printer_Brot ... 280DW.html)

[erw1]

Unsuspectingly found the test pages in the printer's tray. Printed again, worked.

[enelysionheart]

try the generic drivers