[Solved] Canon MG2420 recognized but no print output

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Sugarcrisp
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Joined: Sat Mar 31, 2018 6:58 am

[Solved] Canon MG2420 recognized but no print output

Post by Sugarcrisp » Sun Apr 29, 2018 9:11 pm

I'm still fairly new to Linux and I've just installed Linux Mint 18.1 xfce on an HP Compaq 6730b laptop. Now I'm trying to get the printer working. It is recognized right away. I managed to get a test print to work one time, but have not been successful to print anything since. It appears that the buffer might be stuck. I just tried doing another test print and after 10 minutes, it doesn't get above 12%. I've deleted the printer and reinstalled multiple times. I've rebooted the computer and reinstalled. I downloaded and installed new drivers and registered the printer following the advice from a similar question in this forum for a Canon MG2522.

lsusb

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Bus 002 Device 004: ID 045e:0779 Microsoft Corp. LifeCam HD-3000
Bus 002 Device 008: ID 04a9:176c Canon, Inc. 
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 002: ID 045e:00dd Microsoft Corp. Comfort Curve Keyboard 2000 V1.0
Bus 006 Device 003: ID 04d9:0499 Holtek Semiconductor, Inc. Optical Mouse
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 002: ID 08ff:2810 AuthenTec, Inc. AES2810
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
lpinfo -v

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network https
direct hp
network ipp
network beh
serial serial:/dev/ttyS0?baud=115200
network ipp14
network ipps
network http
network socket
direct parallel:/dev/lp0
network lpd
direct hpfax
network smb
I've tried reinstalling "Cups" and then rebooting and reinstalling the printer. I'm running a test page print, but now it's stuck at "Processing - sending data to printer"
Last edited by Sugarcrisp on Mon Apr 30, 2018 7:24 pm, edited 2 times in total.

pdc_2
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Joined: Mon May 11, 2009 1:21 am

Canon MG2420 might do very well with the driver Canon supply

Post by pdc_2 » Sun Apr 29, 2018 10:34 pm

I wondered if you tried the printer driver that Canon supply for this device; if you go here http://support-asia.canon-asia.com/cont ... 50001.html and click to download and SAVE what will be cnijfilter-mg2400series-4.00-1-deb.tar.gz
and it should end up in your Downloads folder;

if you open a terminal; the black TV screen on the bottom tool bar; to paste things into the terminal; if you right click at the text prompt in the terminal: the flashing light sign; then a MENU should appear and PASTE should be there ..

so copy each command below; paste into the terminal; hit the ENTER key and move to the next command then

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cd Downloads

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tar -zxvf cnijfilter-mg2400series-4.00-1-deb.tar.gz

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cd cnijfilter-mg2400series-4.00-1-deb
then run the install script; watch it as it runs as it will ask questions

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sudo ./install.sh
and that should 1) install the drivers and 2) register the printer with lpadmin: the admin centre for linux printing in your Mint system; it will likely call the driver MG2420usb and if it works, you can set it as default; (by right-clicking on its icon in the PRINTERS folder and selecting default ..)

Sugarcrisp
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Joined: Sat Mar 31, 2018 6:58 am

Re: Canon MG2420 not working properly

Post by Sugarcrisp » Sun Apr 29, 2018 11:59 pm

Hey pdc_2

I have tried this process (found it in another post), but it hasn't fixed the issue. It's almost like I have some conflict that is stalling the information from transferring to the printer. Everything looks fine, but doesn't complete and doesn't generate any errors.

Sugarcrisp
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Posts: 37
Joined: Sat Mar 31, 2018 6:58 am

Re: Canon MG2420 recognized but no print output

Post by Sugarcrisp » Mon Apr 30, 2018 7:24 pm

Looks like the issue has been solved. I finally came across a similar post that had a solution that I tried and seems to have worked.

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