hplip troubles HP Office Jet Pro 8710 quit working(solved)

[Jon_?]

the printer worked when I first loaded 18.3 then after adding level 1-3 updates and my software choices it's broken. 17 errors where to start?

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jon@bigrig ~ $ dpkg -l hplip
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name           Version      Architecture Description
+++-==============-============-============-=================================
ii  hplip          3.16.3+repac amd64        HP Linux Printing and Imaging Sys
jon@bigrig ~ $ hp-check
Saving output in log file: /home/jon/hp-check.log

HP Linux Imaging and Printing System (ver. 3.16.3)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.                                    
2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
has the proper dependencies installed to successfully run.                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
will check both of the above cases (both compile- and run-time dependencies).   

Check types:                                                                    
a. EXTERNALDEP - External Dependencies                                          
b. GENERALDEP - General Dependencies (required both at compile and run time)    
c. COMPILEDEP - Compile time Dependencies                                       
d. [All are run-time checks]                                                    
PYEXT SCANCONF QUEUES PERMISSION                                                

Status Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version

warning: linuxmint-18.3 version is not supported. Using linuxmint-17.3 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.10.0-38-generic #42~16.04.1-Ubuntu SMP Tue Oct 10 16:32:20 UTC 2017 GNU/Linux
 Host: bigrig
 Proc: 4.10.0-38-generic #42~16.04.1-Ubuntu SMP Tue Oct 10 16:32:20 UTC 2017 GNU/Linux
 Distribution: linuxmint 18.3
 Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro  18.3 version 

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.16.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no


Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 05/01/18 14:39:53
version = 3.16.3


 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

--------------------------
|  External Dependencies |
--------------------------

 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -
 network              network -wget                                                OPTIONAL        -               1.17.1          OK         -
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.25          OK         -
 error: cups          CUPS - Common Unix Printing System                           REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.6.32          OK         -
 error: dbus          DBus - Message bus system                                    REQUIRED        -               1.10.6          MISSING    'DBUS may not be installed or not running'
 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.18            OK         -
 error: xsane         xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             -               MISSING    'xsane needs to be installed'

-------------------------
|  General Dependencies |
-------------------------

 error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               MISSING    'python3-notify2 needs to be installed'
 python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.0           OK         -
 error: libcrypto     libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.0.2           MISSING    'libcrypto needs to be installed'
 error: sane-devel    SANE - Scanning library development files                    REQUIRED        -               -               MISSING    'sane-devel needs to be installed'
 python3-xml          Python XML libraries                                         REQUIRED        -               2.1.0           OK         -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             -               MISSING    'python3-pyqt4-dbus needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           -               MISSING    'libnetsnmp-devel needs to be installed'
 error: libpthread    libpthread - POSIX threads library                           REQUIRED        -               b'2.23'         MISSING    'libpthread needs to be installed'
 python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.5.2           OK         -
 error: cups-devel    CUPS devel- Common Unix Printing System development files    REQUIRED        -               -               MISSING    'cups-devel needs to be installed'
 python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             3.3.0           OK         -
 error: libjpeg       libjpeg - JPEG library                                       REQUIRED        -               -               MISSING    'libjpeg needs to be installed'
 error: libusb        libusb - USB library                                         REQUIRED        -               1.0             MISSING    'libusb needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             -               MISSING    'python3-pyqt4 needs to be installed'
 error: cups-image    CUPS image - CUPS image development files                    REQUIRED        -               -               MISSING    'cups-image needs to be installed'
 sane                 SANE - Scanning library                                      REQUIRED        -               -               OK         -
 error: python3-devel Python devel - Python development files                      REQUIRED        2.2             3.5.2           MISSING    'python3-devel needs to be installed'
 python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -

---------------
|  COMPILEDEP |
---------------

 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.1             OK         -
 error: libtool       libtool - Library building support services                  REQUIRED        -               -               MISSING    'libtool needs to be installed'
 error: gcc           gcc - GNU Project C and C++ Compiler                         REQUIRED        -               5.4.0           MISSING    'gcc needs to be installed'

----------------------
|  Python Extentions |
----------------------

 cupsext              CUPS-Extension                                               REQUIRED        -               3.16.3          OK         -
 hpmudext             IO-Extension                                                 REQUIRED        -               3.16.3          OK         -

-----------------------
|  Scan Configuration |
-----------------------

 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.16.3          OK         -
'/etc/sane.d/dll.d/hpaio' not found.
 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.16.3          OK         'hpaio found in /etc/sane.d/dll.conf'

-----------------------
|  Other Dependencies |
-----------------------


------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

 
HP-OfficeJet-Pro-8710
---------------------
Type: Unknown
Device URI: dnssd://HP%20OfficeJet%20Pro%208710%20%5B8263D6%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-40b0348263d6
PPD: /etc/cups/ppd/HP-OfficeJet-Pro-8710.ppd
warning: Failed to read /etc/cups/ppd/HP-OfficeJet-Pro-8710.ppd ppd file
PPD Description: 
Printer status: printer HP-OfficeJet-Pro-8710 now printing HP-OfficeJet-Pro-8710-8.  enaConnecting to printer.2018 02:31:58 PM EDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.


--------------
| PERMISSION |
--------------

 
-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible 
error: 'libdbus-1-dev' package is missing/incompatible 
error: 'openssl' package is missing/incompatible 
error: 'libsane-dev' package is missing/incompatible 
error: 'libsnmp-dev' package is missing/incompatible 
error: 'snmp-mibs-downloader' package is missing/incompatible 
error: 'build-essential' package is missing/incompatible 
error: 'libcups2-dev' package is missing/incompatible 
error: 'cups-bsd' package is missing/incompatible 
error: 'cups-client' package is missing/incompatible 
error: 'libjpeg8-dev' package is missing/incompatible 
error: 'libusb-1.0.0-dev' package is missing/incompatible 
error: 'python3-pyqt4' package is missing/incompatible 
error: 'libcupsimage2-dev' package is missing/incompatible 
error: 'python3-dev' package is missing/incompatible 
error: 'libtool' package is missing/incompatible 
error: 'build-essential' package is missing/incompatible 

Missing Optional Dependencies
-----------------------------
error: 'xsane' package is missing/incompatible 
error: 'python3-notify2' package is missing/incompatible 
error: 'python3-dbus.mainloop.qt' package is missing/incompatible 

Total Errors: 17
Total Warnings: 1


Done.
jon@bigrig ~ $ 

[AZgl1800]

My first choice when this happens it to totally delete the driver for the printer involved.

Then I go back to the manufacturer and get the latest driver and install that.
This will usually replace those missing dependencies.

FWIW, HP is now supporting Epson printer drivers... and Epson just released new updated drivers ~March 2018.

For 2 years I was unable to use our Epson color printer, but Epson has now released a new generic ESC coded driver that works for a whole lot of printers out there....

[Jon_?]

Thanks I tried running hplip 3.18.4 and wouldn't work.
This printer was supported since 3.16.15.
Linux 18.3 is not supported.
FWIW helpers.

[kc1di]

Hello and Welcome to Linux Mint Forums,
here's what I would do.
go to a terminal and they this code:

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sudo apt purge hplip

when that finishes do the following:

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sudo apt install hplip-gui

when that is finished open the menu in the search box enter

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hplip toolbox

click on that and install the printer via this gui app.
Just follow the instruction. If this is a wireless printer you may have to manually supply the ip address. but most of the time it will be found.
once it is installed print a test page.
Good Luck.

[Jon_?]

E: Unable to locate package hplip-gui

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jon@bigrig ~ $ clear

jon@bigrig ~ $ sudo apt purge hplip
[sudo] password for jon: 
Reading package lists... Done
Building dependency tree       
Reading state information... Done
The following packages will be REMOVED:
  hplip* printer-driver-postscript-hp*
0 upgraded, 0 newly installed, 2 to remove and 0 not upgraded.
After this operation, 1,733 kB disk space will be freed.
Do you want to continue? [Y/n] y
(Reading database ... 202800 files and directories currently installed.)
Removing printer-driver-postscript-hp (3.16.3+repack0-1) ...
Removing hplip (3.16.3+repack0-1) ...
Purging configuration files for hplip (3.16.3+repack0-1) ...
Processing triggers for cups (2.1.3-4ubuntu0.4) ...
Processing triggers for man-db (2.7.5-1) ...
Processing triggers for dbus (1.10.6-1ubuntu3.3) ...
jon@bigrig ~ $ sudo apt install hplip-gui
Reading package lists... Done
Building dependency tree       
Reading state information... Done
E: Unable to locate package hplip-gui
jon@bigrig ~ $ 

[AZgl1800]

get it here

https://developers.hp.com/hp-linux-imaging-and-printing

[pdc_2]

so Jon when I read the results in your very first post of

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hp-check

, I saw

error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'

error: dbus DBus - Message bus system REQUIRED - 1.10.6 MISSING 'DBUS may not be installed or not running'

so seems to me from that; that CUPS has disappeared; if you paste the command

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lpinfo -v

into a terminal it may be a useful command; and

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dpkg -l cups*

asks the system to tell you all the various components of cups that are installed; eg for ours we get

ii cups 2.1.3-4ubunt amd64 Common UNIX Printing System(tm) -
ii cups-browsed 1.8.3-2ubunt amd64 OpenPrinting CUPS Filters - cups-
ii cups-bsd 2.1.3-4ubunt amd64 Common UNIX Printing System(tm) -
ii cups-client 2.1.3-4ubunt amd64 Common UNIX Printing System(tm) -
ii cups-common 2.1.3-4ubunt all Common UNIX Printing System(tm) -
ii cups-core-driv 2.1.3-4ubunt amd64 Common UNIX Printing System(tm) -
ii cups-daemon 2.1.3-4ubunt amd64 Common UNIX Printing System(tm) -
ii cups-filters 1.8.3-2ubunt amd64 OpenPrinting CUPS Filters - Main
ii cups-filters-c 1.8.3-2ubunt amd64 OpenPrinting CUPS Filters - PPD-l

........ and more

[Jon_?]

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jon@bigrig ~ $ lpinfo -v
network beh
network https
network ipp14
serial serial:/dev/ttyS0?baud=115200
network socket
network ipp
network http
network lpd
network ipps
network smb
network dnssd://HP%20OfficeJet%20Pro%208710%20%5B8263D6%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-40b0348263d6
jon@bigrig ~ $ 

[Jon_?]

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jon@bigrig ~ $ dpkg -l cups*
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name           Version      Architecture Description
+++-==============-============-============-=================================
ii  cups           2.1.3-4ubunt amd64        Common UNIX Printing System(tm) -
ii  cups-browsed   1.8.3-2ubunt amd64        OpenPrinting CUPS Filters - cups-
ii  cups-bsd       2.1.3-4ubunt amd64        Common UNIX Printing System(tm) -
ii  cups-client    2.1.3-4ubunt amd64        Common UNIX Printing System(tm) -
ii  cups-common    2.1.3-4ubunt all          Common UNIX Printing System(tm) -
ii  cups-core-driv 2.1.3-4ubunt amd64        Common UNIX Printing System(tm) -
ii  cups-daemon    2.1.3-4ubunt amd64        Common UNIX Printing System(tm) -
ii  cups-filters   1.8.3-2ubunt amd64        OpenPrinting CUPS Filters - Main 
ii  cups-filters-c 1.8.3-2ubunt amd64        OpenPrinting CUPS Filters - PPD-l
un  cups-filters-i <none>       <none>       (no description available)
un  cups-pdf       <none>       <none>       (no description available)
ii  cups-pk-helper 0.2.5-2ubunt amd64        PolicyKit helper to configure cup
ii  cups-ppdc      2.1.3-4ubunt amd64        Common UNIX Printing System(tm) -
ii  cups-server-co 2.1.3-4ubunt all          Common UNIX Printing System(tm) -
un  cupsddk        <none>       <none>       (no description available)

[pdc_2]

so cups is there; and lpinfo -v sees the printer; I see HP think it needed at last 3.16.5 of hplip; whereas 16.04 only came out with 3.16.3 so you always would have needed least 3.16.5

________
to install a newer version of hplip; over the existing one; can cause issues it seems; from here viewtopic.php?f=49&t=252338#p1357488

Karlchen said he did three things
1) Before re-installing HPLIP 3.16.11 from scratch, used Synaptic to make sure the following packages had been uninstalled:
+ libsane-hpaio
+ hplip-data, hplip-doc, hplip-gui, hplip
(all version 3.16.3+repack0-1)

2) Next uninstalled HPLIP 3.16.11 completely by executing

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sudo /usr/bin/hp-uninstall

3) install the newer version now previous versions purged

________

if you do

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dpkg -l hplip*

in a terminal, what do you get please? This again asks the system to list

[Jon_?]

got to here

sudo: /usr/bin/hp-uninstall: command not found

went and looked at hidden files nothing named "hp"
will try reinstalling now

[Jon_?]

it wouldn't run new hp file
something about character encoding being wrong

[Jon_?]

jon@bigrig ~ $ hp-setup

HP Linux Imaging and Printing System (ver. 3.16.3)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=slp)
error: No devices found on bus: net
warning: HPLIP cannot detect printers in your network. This may be due to existing firewall settings blocking the required ports.
When you are in a trusted network environment, you may open the ports for network services like mdns and slp in the firewall. For detailed steps follow the link.
http://hplipopensource.com/node/375

Done.

[Jon_?]

jon@bigrig ~ $ dpkg -l hplip*
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-============-============-=================================
ii hplip 3.16.3+repac amd64 HP Linux Printing and Imaging Sys
un hplip-cups <none> <none> (no description available)
ii hplip-data 3.16.3+repac all HP Linux Printing and Imaging - d
un hplip-doc <none> <none> (no description available)
ii hplip-gui 3.16.3+repac all HP Linux Printing and Imaging - G
jon@bigrig ~ $

[pdc_2]

so I am seeing that you have 3.16.3 installed; and HP say you need at least 3.16.5 so I would say you need the latest version; as it is easiest to source that; it is 3.18.4 and you get it from here https://developers.hp.com/hp-linux-imag ... g/gethplip

If 3.16.3 is back to being the installed version, they you need to go through the previous purge instructions; then go for 3.18.4 as the new one to install

install instructions are here https://developers.hp.com/hp-linux-imag ... tall/index

(they talk of it arriving into your Desktop when you click to download and SAVE; I would have thought it would end up in Downloads; as Mint has that as the default place to save downloaded packages;)

so my guess would be the install instructions would be after downloading and saving 3.18.4

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cd Downloads

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sh hplip-3.18.4.run

and best delete the hplip-gui from 3.16.3 as well; so no conflict; most folks seem fine without the gui

[Jon_?]

jon@bigrig ~ $ dpkg -l hplip*
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-============-============-=================================
un hplip <none> <none> (no description available)
un hplip-cups <none> <none> (no description available)
un hplip-doc <none> <none> (no description available

[Jon_?]

Thanks for your help it's working.

For other users.
purge and remove other files as above
download from HP (not software manager)
install in terminal(won't work by just clicking on download)

[pdc_2]

well done Jon;

[kc1di]

Glad you got it going