HPLIP HP OfficeJet Pro 8630[SOLVED]

Forum rules
Before you post please read this
User avatar
vliscony
Level 3
Level 3
Posts: 104
Joined: Thu Jan 05, 2017 7:07 pm
Location: Bronx, NY
Contact:

HPLIP HP OfficeJet Pro 8630[SOLVED]

Post by vliscony » Tue Jun 05, 2018 11:29 am

Just ran into a problem I never faced before...

HPLIP is running.
The printer is running, and diagnostics are OK.

Still I cannot print ... e.g. in adobe it says: "HP_Officejet_Pro_8630 is not ready", etc.

I've head hiccups occasionally and was always able to fix with powering down the printer and/or the computer, but today none of it works.
Last edited by vliscony on Wed Jun 13, 2018 3:27 pm, edited 1 time in total.
LM18.3 with 4.13 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; HP Officejet Pro 8630

User avatar
ClixTrix
Level 5
Level 5
Posts: 718
Joined: Wed Dec 09, 2015 11:40 am
Location: Columbus, Ohio, USA

Re: HPLIP HP OfficeJet Pro 8630

Post by ClixTrix » Tue Jun 05, 2018 11:50 am

How is the printer connected: USB, Ethernet, or WiFI? If it's Ethernet or WiFi, can you print a status page from the Printer's Console to determine network connection info?
Linux Mint 18.3 x64 Cinnamon Kernel 4.15.0-24-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
NVMe-SSD Samsung EVO 960 250GB / SATA-HDD WD1600BEKT 160GB / SATA-SSD Toshiba OCZ VX500 512GB

User avatar
vliscony
Level 3
Level 3
Posts: 104
Joined: Thu Jan 05, 2017 7:07 pm
Location: Bronx, NY
Contact:

Re: HPLIP HP OfficeJet Pro 8630

Post by vliscony » Tue Jun 05, 2018 12:33 pm

Network status ready....

I was able to print sending an email to the printer's email address.

I am running this:

rogier@123456 ~ $ dpkg -l hplip
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-============-============-=================================
ii hplip 3.16.3+repac amd64 HP Linux Printing and Imaging Sys
rogier@123456 ~ $


Also, I tried to download HPLIP ( v 3.18.5) again, just in case, but what I get is... there was a problem opening the file... that happened twice now....

tried to run it from the command window, since it appears to be there, but no go:
rogier@123456 ~ $ sh hplip-3.18.5.run
sh: 0: Can't open hplip-3.18.5.
rogier@123456 ~ $
LM18.3 with 4.13 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; HP Officejet Pro 8630

User avatar
ClixTrix
Level 5
Level 5
Posts: 718
Joined: Wed Dec 09, 2015 11:40 am
Location: Columbus, Ohio, USA

Re: HPLIP HP OfficeJet Pro 8630

Post by ClixTrix » Tue Jun 05, 2018 1:24 pm

Any chance you're dealing with a Router or Network problem (since it's a network attached printer)? If you're using a Home Router, try reboot of the Router.
Linux Mint 18.3 x64 Cinnamon Kernel 4.15.0-24-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
NVMe-SSD Samsung EVO 960 250GB / SATA-HDD WD1600BEKT 160GB / SATA-SSD Toshiba OCZ VX500 512GB

pdc_2
Level 8
Level 8
Posts: 2240
Joined: Mon May 11, 2009 1:21 am

HP OfficeJet Pro 8630

Post by pdc_2 » Tue Jun 05, 2018 3:18 pm

so HP say you need hplip 3.14 and Mint 18.3 comes with hplip 3.16; so 3.16 is fine; Karlchen on the forum has reported issues where one installs a newer version of hplip; over an existing version; just with using the scanner I think; some of the MFP devices need a plug-in but HP say your device does not, so that seems fine. I would not go racing ahead to install 3.18 ..

HP would suggest you try a couple of commands;

Code: Select all

hp-check
so see what the diagnostics on that tell you: paste it back here inside the code signs: the 5th icon from the left on the top line ...

......... and if you deleted the existing icon for the HP from the PRINTERS folder; (as you say it doesn't work): you could then run

Code: Select all

hp-setup
and let hplip set things up

(on Mint the default is packages you download end up in the Downloads folder; so you need to "get inside" that folder, to successfully run a command: so one would do

Code: Select all

cd Downloads
and then run a command I would have thought ..)

If you have a look at the folders above where you have posted this message, there is a PRINTERS sub-folder: I might ask the forum moderators to move this message there: it is easier to keep the printer threads together; so you may find your thread up there in a while)

en passant, what does

Code: Select all

lpinfo -v
give if you type that in a terminal please?

User avatar
vliscony
Level 3
Level 3
Posts: 104
Joined: Thu Jan 05, 2017 7:07 pm
Location: Bronx, NY
Contact:

Re: HPLIP HP OfficeJet Pro 8630

Post by vliscony » Tue Jun 05, 2018 9:47 pm

the hp commands do not work...

rogier@123456 ~/Downloads $ hp -check
hp: command not found
rogier@123456 ~/Downloads $ hp -setup
hp: command not found


lpinfo gives me this:

rogier@123456 ~/Downloads $ lpinfo -v
network beh
network http
network ipp14
network socket
file cups-pdf:/
network lpd
network ipps
serial serial:/dev/ttyS0?baud=115200
network https
network ipp
network smb
direct hp
network dnssd://HP%20Officejet%20Pro%208630%20%5B458CE1%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-6cc217458ce1
rogier@123456 ~/Downloads $
LM18.3 with 4.13 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; HP Officejet Pro 8630

pdc_2
Level 8
Level 8
Posts: 2240
Joined: Mon May 11, 2009 1:21 am

hp-check

Post by pdc_2 » Tue Jun 05, 2018 11:11 pm

can I suggest you copy the commands that I gave you; and then paste them into a terminal; you have taken "une liberté" avec les commandes

User avatar
vliscony
Level 3
Level 3
Posts: 104
Joined: Thu Jan 05, 2017 7:07 pm
Location: Bronx, NY
Contact:

Re: HPLIP HP OfficeJet Pro 8630

Post by vliscony » Thu Jun 07, 2018 10:14 am

As to the earlier suggestion of a router reset... I tried it (again), the point being, that I had recently reset the router exactly because the printer had apparently dropped the wifi connection, and after resetting (now for a second time) the status is still that I can print from my phone, but not from my computer. On the computer the printer keeps reporting that it "is not ready." I can print all I want, but apparently it goes in the queue, but never makes it to the printer.

In short, I continue to be totally mystified.
LM18.3 with 4.13 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; HP Officejet Pro 8630

pdc_2
Level 8
Level 8
Posts: 2240
Joined: Mon May 11, 2009 1:21 am

Re: HPLIP HP OfficeJet Pro 8630

Post by pdc_2 » Fri Jun 08, 2018 3:33 am

Can I suggest you do

hp-check

from a terminal; look for errors; if all is well; delete the existing icon for the 8630 from the PRINTERS folder;

then do

hp-setup (please note: there is no space on either side of the hyphen ......)

with luck, the last command will set up a working icon for you

User avatar
vliscony
Level 3
Level 3
Posts: 104
Joined: Thu Jan 05, 2017 7:07 pm
Location: Bronx, NY
Contact:

Re: HPLIP HP OfficeJet Pro 8630

Post by vliscony » Fri Jun 08, 2018 1:33 pm

yeah, I had been trying that...

hp-check and hp-setup will not work

I ended up with lpq to determine that the printer was not working, and then doing a cupsenable and that got it working, but that was yesterday...

Today it will not work again... in spite of the fact that it now clearly says that it is ready

123456 ~ # lpq
HP_Officejet_Pro_8630 is ready
Rank Owner Job File(s) Total Size
1st unknown 658 unknown 665600 byte

nevertheless, the printer will not work. only way to print is to email it to the printer.

I am flabbergasted
LM18.3 with 4.13 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; HP Officejet Pro 8630

pdc_2
Level 8
Level 8
Posts: 2240
Joined: Mon May 11, 2009 1:21 am

hp-check and hp-setup will not work

Post by pdc_2 » Fri Jun 08, 2018 10:33 pm

hp-check and hp-setup will not work
.. ??

please help us understand what happens; (or does not ...)

User avatar
vliscony
Level 3
Level 3
Posts: 104
Joined: Thu Jan 05, 2017 7:07 pm
Location: Bronx, NY
Contact:

Re: HPLIP HP OfficeJet Pro 8630

Post by vliscony » Sat Jun 09, 2018 6:54 am

here's what happens, verbatim:

rogier@123456 ~ $ su -
Password:
123456 ~ # hp-check
The program 'hp-check' is currently not installed. You can install it by typing:
apt install hplip
123456 ~ # hp-setup
The program 'hp-setup' is currently not installed. You can install it by typing:
apt install hplip
123456 ~ # apt install hplip
Reading package lists... Done
Building dependency tree
Reading state information... Done
hplip is already the newest version (3.16.3+repack0-1).
The following packages were automatically installed and are no longer required:
libgsm1:i386 libpcap0.8:i386 wine-devel-amd64 wine-devel-i386:i386
Use 'apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 37 not upgraded.
123456 ~ #

and also:

123456 ~ # lpq
HP_Officejet_Pro_8630 is ready
no entries
123456 ~ #

and while we're at it:

123456 ~ # lpinfo -v
network http
network lpd
file cups-pdf:/
network socket
network beh
network ipp14
network ipp
network https
network smb
serial serial:/dev/ttyS0?baud=115200
network ipps
direct hp
network dnssd://HP%20Officejet%20Pro%208630%20%5B458CE1%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-6cc217458ce1
123456 ~ #

additional juicy detail: in the Office print window it will say "rendering complete" after I try to print something, but it never actually prints.

still, whatever I try to print is not coming out, seems to be getting stuck in the queue...

What remains is that the only way to print at this moment is to email a doc to the printer.
LM18.3 with 4.13 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; HP Officejet Pro 8630

pdc_2
Level 8
Level 8
Posts: 2240
Joined: Mon May 11, 2009 1:21 am

Re: HPLIP HP OfficeJet Pro 8630

Post by pdc_2 » Sat Jun 09, 2018 4:17 pm

goodness; you took it upon yourself to add the
su
before running the two commands; the two commands have always been run by anyone else in the terminal; by opening the terminal and doing hp-check and then doing hp-setup

(As Mint is derived from Ubuntu; it advises using sudo so we have always stuck with that advice; we used to use su only with rpm distros a while back)

can you type

Code: Select all

dpkg -l hplip
and you should get a positive that it is installed;

We have never established which version of Mint you are running; we have 18.3 and whilst our HP prints well, the hp-check checks our version of hlplip; 3.16.3 against the newer software of our 18.3; so it is unhappy; so best not run that ....

so I would suggest you next do

Code: Select all

hp-setup
and see if it can give you a working icon; (I would suggest deleting the existing icon as you say it does not work; meaning go to the Printers folder and delete the existing icon from there):

User avatar
vliscony
Level 3
Level 3
Posts: 104
Joined: Thu Jan 05, 2017 7:07 pm
Location: Bronx, NY
Contact:

Re: HPLIP HP OfficeJet Pro 8630

Post by vliscony » Sun Jun 10, 2018 1:35 am

rogier@123456 ~ $ dpkg -l hplip
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-============-============-=================================
ii hplip 3.16.3+repac amd64 HP Linux Printing and Imaging Sys
rogier@123456 ~ $

I am on mint 18.3

I am not getting this whole thing:

rogier@123456 ~ $ hp-setup
The program 'hp-setup' is currently not installed. You can install it by typing:
sudo apt install hplip
rogier@123456 ~ $

And whenever I attempt to install hplip it tells me again it's already installed.
LM18.3 with 4.13 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; HP Officejet Pro 8630

User avatar
Moem
Level 16
Level 16
Posts: 6069
Joined: Tue Nov 17, 2015 9:14 am
Location: The Netherlands
Contact:

Re: HPLIP HP OfficeJet Pro 8630

Post by Moem » Sun Jun 10, 2018 2:49 am

Mod note:
Moved this to Printers & Scanners, carry on...
Image

If your issue is solved, kindly indicate that by editing the first post in the topic, and adding [SOLVED] to the title. Thanks!

pdc_2
Level 8
Level 8
Posts: 2240
Joined: Mon May 11, 2009 1:21 am

Re: HPLIP HP OfficeJet Pro 8630

Post by pdc_2 » Sun Jun 10, 2018 3:07 am

Hi visclony; I hope you have spotted your thread has been promoted to the printers sub-forum;
hp-setup
The program 'hp-setup' is currently not installed. You can install it by typing: sudo apt install hplip
..... then
And whenever I attempt to install hplip it tells me again it's already installed.
Goodness; what happens with

Code: Select all

usr/bin/hp-setup
as is ........ ie no su or sudo .............

User avatar
vliscony
Level 3
Level 3
Posts: 104
Joined: Thu Jan 05, 2017 7:07 pm
Location: Bronx, NY
Contact:

Re: HPLIP HP OfficeJet Pro 8630

Post by vliscony » Mon Jun 11, 2018 2:21 pm

the latest results...

rogier@123456 ~ $ sudo apt install hplip
[sudo] password for rogier:
Reading package lists... Done
Building dependency tree
Reading state information... Done
hplip is already the newest version (3.16.3+repack0-1).
The following packages were automatically installed and are no longer required:
libgsm1:i386 libpcap0.8:i386 wine-devel-amd64 wine-devel-i386:i386
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 37 not upgraded.
rogier@123456 ~ $ usr/bin/hp-setup
bash: usr/bin/hp-setup: No such file or directory
rogier@123456 ~ $
LM18.3 with 4.13 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; HP Officejet Pro 8630

pdc_2
Level 8
Level 8
Posts: 2240
Joined: Mon May 11, 2009 1:21 am

Re: HPLIP HP OfficeJet Pro 8630

Post by pdc_2 » Mon Jun 11, 2018 6:09 pm

goodness
usr/bin/hp-setup: No such file or directory
when I open the directory /bin that is inside the directory /usr I get what is in the attached file; if you do the same and scroll to the h section; what can you see ..... start bottom left at Menu .. up to Home ..... when it opens click on File System, then usr then bin then scroll past f and g to the h section ......
HP.png

User avatar
vliscony
Level 3
Level 3
Posts: 104
Joined: Thu Jan 05, 2017 7:07 pm
Location: Bronx, NY
Contact:

Re: HPLIP HP OfficeJet Pro 8630

Post by vliscony » Mon Jun 11, 2018 8:17 pm

rogier@123456 /usr/bin $ ls

...

quote
hostnamectl
hp-align
hp-check
hp-check-plugin
hp-clean
hp-colorcal
hp-config_usb_printer
hp-devicesettings
hp-diagnose_plugin
hp-diagnose_queues
hp-doctor
hp-fab
hp-faxsetup
hp-firmware
hp-info
hp-levels
hp-linefeedcal
hp-logcapture
hp-makecopies
hp-makeuri
hp-pkservice
hp-plugin
hp-plugin-ubuntu
hp-pqdiag
hp-print
hp-printsettings
hp-probe
hp-query
hp-scan
hp-sendfax
hp-setup
hp-systray
hp-testpage
hp-timedate
hp-toolbox
hp-uninstall
hp-unload
hp-upgrade
hp-wificonfig
i386

unquote

So, I guess it's all there, so now what...

and, to add to the merriment:


rogier@123456 /usr/bin $ hp-setup
The program 'hp-setup' is currently not installed. You can install it by typing:
sudo apt install hplip
rogier@123456 /usr/bin $ sudo apt install hplip
[sudo] password for rogier:
Reading package lists... Done
Building dependency tree
Reading state information... Done
hplip is already the newest version (3.16.3+repack0-1).
The following packages were automatically installed and are no longer required:
libgsm1:i386 libpcap0.8:i386 wine-devel-amd64 wine-devel-i386:i386
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 39 not upgraded.
rogier@123456 /usr/bin $
LM18.3 with 4.13 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; HP Officejet Pro 8630

octathlon
Level 2
Level 2
Posts: 60
Joined: Sat Jun 28, 2014 3:14 pm

Re: HPLIP HP OfficeJet Pro 8630

Post by octathlon » Mon Jun 11, 2018 8:22 pm

vliscony wrote:
Mon Jun 11, 2018 2:21 pm
rogier@123456 ~ $ usr/bin/hp-setup
bash: usr/bin/hp-setup: No such file or directory
rogier@123456 ~ $
Don't forget the first slash in the path

Code: Select all

/usr/bin/hp-setup
Mint 17 Cinnamon 64bit on Dell Inspiron N7110 Dual core Intel Core i5-2450M
Mint 19 XFCE 64bit on System76 Pangolin Intel Core 2 duo
Full-time Linux user since 2007, Mint since 2014

Post Reply

Return to “Printers & Scanners”