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[SOLVED] HP Deskjet 3700 doesn't print

Posted: Mon Jul 02, 2018 5:12 am
by Wordmaze
I'm running Linux Mint 17.2 Rafaela. My printer is HP Deskjet 3732. The printer appears in my hardware section as active and when I try to print a document it says it's printing but in fact, it doesn't. I've gone to the HP Linux support page and it says I may have to install hplip 3.16.7 but when I try to download it I get a warning that the file could damage my system.

Re: HP Deskjet 3700 doesn't print

Posted: Mon Jul 02, 2018 6:13 am
by pdc_2
I can't see that printer listed on the HP support site at all; I can see a 3700 and a 3722; they both need 3.17.9

If you go here, https://developers.hp.com/hp-linux-imag ... tall/index you can get 3.18.6 and if you SAVE it as it is downloaded,

then if you open a terminal; copy each command below one by one; paste into the termina; hit the ENTER key and first command is to remove what is already installed

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sudo apt purge hplip

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cd Downloads

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sh hplip-3.18.6.run
and that should install; if it does not auto install the printer, do

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hp-setup
again the terminal; you might have to try to return the printer if that fails;

Re: HP Deskjet 3700 doesn't print

Posted: Mon Jul 09, 2018 10:45 am
by Wordmaze
Thank you very much for trying to help but I still can't install my printer. I think it simply can't be done.

Re: HP Deskjet 3700 doesn't print

Posted: Mon Jul 09, 2018 9:13 pm
by pdc_2
I think it simply can't be done.
Go on; give us a wee clue what happens when you do

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hp-setup

Re: HP Deskjet 3700 doesn't print

Posted: Tue Jul 10, 2018 4:27 am
by Wordmaze
Hello again.
I've turned on my hp Deskjet 3732 all-in-one printer-scanner. When I write hp-setup in the terminal, it says this:
***
HP Linux Imaging and Printing System (ver. 3.15.2)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.I
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


(python3:3516): Gtk-CRITICAL **: IA__gtk_widget_get_direction: ass
ertion 'GTK_IS_WIDGET (widget)' failed

(python3:3516): Gtk-CRITICAL **: IA__gtk_widget_get_direction: assertion 'GTK_IS_WIDGET (widget)' failed

***
At the same time, an HP Device Manager-Setup window pops up:

***
DEVICE DISCOVERY
Connection Type
Universal Serial Bus (USB)

***
When I click on Next, I get:

***
SELECT FROM DISCOVERED DEVICES
No devices found.

***
And the Terminal now says:

***
Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb

Done.

***
I went to the HP deskjet setup page for Linux users and it said there were no drivers for my printer and Linux. That's why I think it can't be done.
So far I've tried everything that has been suggested, to no avail.
The odd thing is that LInux seems to recognise the printer and when I try to print, a window pops up immediately that says the printing has been completed, but nothing has happened.

Re: HP Deskjet 3700 doesn't print

Posted: Tue Jul 10, 2018 5:36 am
by pdc_2
thanks; so you have 3.15.2 running; and HP think you need at least 3.17.9 running

so in post #2 I suggested how to install the newer version; I don't know if you did that; but you gotta do that to give yourself the best chance

Did you download that newest version of hplip?

if you type

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cd Downloads
in a terminal and then type or paste

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ls
so that is short for the word list so the letters are small case L and small case S ..

the LIST command should say
hplip-3.18.6.run
if it is sitting there in your Downloads folder; please tell us

Re: HP Deskjet 3700 doesn't print

Posted: Tue Jul 10, 2018 6:50 am
by kc1di
that hp should work with the correct hplip version. But linux mint 17.2 is pretty old. you may want to consider upgrading to at least mint 18.3.

Re: HP Deskjet 3700 doesn't print

Posted: Tue Jul 10, 2018 7:10 am
by Wordmaze
Okay, I'm finally getting more intelligent about this. My laptop is in Spanish so I ran "cd Descargas" in the terminal and got this:
***
margarita@margarita-Aspire-S3-391 ~ $ cd Dowloads
bash: cd: Dowloads: No existe el archivo o el directorio
margarita@margarita-Aspire-S3-391 ~ $ cd Descargas
margarita@margarita-Aspire-S3-391 ~/Descargas $ ls
hplip-3.18.6.run playonlinux tsetup.1.3.7.tar.xz
hplip-3.18.6.run.asc PlayOnLinux_4.2.12.tar.gz
margarita@margarita-Aspire-S3-391 ~/Descargas $
***

What I have in my Descargas file are:
- A folder named "Playonlinux"
- A folder named "PlayOnLinux_4.2.12.tar.gz"
- A file named "hplip-3-18.6.run" (it looks like a terminal)
- A file named "hplip-3.18.6.run.asc"
- A folder named "tsetup.1.3.7.tar.xz"

Re: HP Deskjet 3700 doesn't print

Posted: Tue Jul 10, 2018 7:29 am
by kc1di
Playonlinux is a front end for Wine a windows emulation software it's not needed to install hplip.
Go to a terminal and navigate to the directory where hplip-3-18.6.run is located and run the install program from the terminal using this command

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./hplip-3-18.6.run
It should install the hplip-3.18 driver.
the enter this command

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hp-setup
and follow the prompts to install your printer.

Re: HP Deskjet 3700 doesn't print

Posted: Wed Jul 11, 2018 9:25 am
by Wordmaze
Thank you very, very much for all your assistance. The printer is working fine now. However, you say I should upgrade to at least mint 18.3. Okay, so :D I'll tackle that! :D

Re: HP Deskjet 3700 doesn't print

Posted: Wed Jul 11, 2018 10:21 am
by kc1di
Glad it's working for you. Please mark the thread as solved by editing the subject line of your original post.

Re: [SOLVED] HP Deskjet 3700 doesn't print

Posted: Thu Jul 12, 2018 3:11 am
by pdc_2
well done wordmaze; I would never have thought to say ...... hey, wait a minute ........... is your keyboard running in spanish ...... forums are like games of poker; it's hard to get people to show their full hand! Glad it is all working and enjoy