(Solved) Epson Scanner not usable since update to Mint 19 - Pipe error

Forum rules
Before you post please read this
Post Reply
User avatar
felemur
Level 4
Level 4
Posts: 451
Joined: Sun Sep 20, 2015 2:22 pm
Location: In the middle of 1000's of acres of corn fields

(Solved) Epson Scanner not usable since update to Mint 19 - Pipe error

Post by felemur » Mon Jul 09, 2018 6:03 pm

I have a Epson Perfection V500 Photo Scanner GT-X770 that was working perfectly under Mint 17 & 18 series. I did a fresh install of Mint 19 Cinnamon, and all is good except for the scanner. Neither Image Scan or Simple Scan can "see" it.

I installed the correct Linux drivers from Epson, and tried both the Image Scan! app from Epson, and the Image Scan app from the repositories. All say there is no scanner. Yet, when I went to Terminal and did lsusb, I get this:

Code: Select all

david@david-OptiPlex-7010:~$ lsusb
Bus 002 Device 003: ID 051d:0002 American Power Conversion Uninterruptible Power Supply
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 020: ID 04b8:0130 Seiko Epson Corp. GT-X770 [Perfection V500]
Bus 001 Device 017: ID 05dc:a81d Lexar Media, Inc. 
Bus 003 Device 004: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
david@david-OptiPlex-7010:~$ 
So, I know it is working, or it wouldn't show up there. I'm stumped, so any ideas would be very welcome.
BTW, I did a restart after the installation of the drivers, and tried turning on and off the scanner. :) (as any previous Windows user would have).

My computer is a Dell Optiplex 7010 desktop, i7, 3770, and I'm running Mint Cinnamon 19 with all updates.
Last edited by felemur on Tue Jul 10, 2018 12:18 pm, edited 2 times in total.

User avatar
felemur
Level 4
Level 4
Posts: 451
Joined: Sun Sep 20, 2015 2:22 pm
Location: In the middle of 1000's of acres of corn fields

Re: Epson Scanner not usable since update to Mint 19

Post by felemur » Tue Jul 10, 2018 8:27 am

I don't know if this helps, but even though the scanner is listed when doing: lsub, it gives this response when I enter: sudo scanimage -L

Code: Select all

david@david-OptiPlex-7010:~$ sudo scanimage -L
[sudo] password for david: 

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
david@david-OptiPlex-7010:~$ 
So, then I tried: sudo sane-find-scanner

Code: Select all

david@david-OptiPlex-7010:~$ sudo sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x04b8 [EPSON], product=0x0130 [EPSON Scanner]) at libusb:001:021
could not fetch string descriptor: Pipe error
could not fetch string descriptor: Pipe error
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.
david@david-OptiPlex-7010:~$ 
So what is a pipe error, and more to the point, what do I do to remedy this?

samiel60
Level 3
Level 3
Posts: 120
Joined: Thu Apr 13, 2017 1:03 pm

Re: Epson Scanner not usable since update to Mint 19 - Pipe error

Post by samiel60 » Tue Jul 10, 2018 11:10 am

Did u try the solution of the following tread?
viewtopic.php?f=51&t=272238&p=1493317#p1493317

User avatar
felemur
Level 4
Level 4
Posts: 451
Joined: Sun Sep 20, 2015 2:22 pm
Location: In the middle of 1000's of acres of corn fields

Re: Epson Scanner not usable since update to Mint 19 - Pipe error

Post by felemur » Tue Jul 10, 2018 12:18 pm

Thank you for that suggestion, it led me to this: https://bugs.launchpad.net/ubuntu/+sour ... omments/25
and that worked. I appreciate the help.

ParaDice
Level 1
Level 1
Posts: 26
Joined: Sat Aug 27, 2016 6:38 am

Re: Epson Scanner not usable since update to Mint 19 - Pipe error

Post by ParaDice » Thu Jul 19, 2018 12:35 pm

felemur wrote:
Tue Jul 10, 2018 12:18 pm
Thank you for that suggestion, it led me to this: https://bugs.launchpad.net/ubuntu/+sour ... omments/25
and that worked. I appreciate the help.
I had similar issues with my Epson GT-S85 scanner under Linux Mint 19. The link above solved the problem for me, too. I'm quoting the solution here in case the link goes dead one day.
a) 'sudo ln -sfr /usr/lib/sane/libsane-epkowa* /usr/lib/x86_64-linux-gnu/sane'
b) generate '/etc/udev/rules.d/79-udev-epson.rules'
content:
# chmod device EPSON group
ATTRS{manufacturer}=="EPSON", DRIVERS=="usb", SUBSYSTEMS=="usb", ATTRS{idVendor}=="04b8", ATTRS{idProduct}=="*", MODE="0777"

racooper
Level 1
Level 1
Posts: 5
Joined: Sat Oct 01, 2011 9:24 pm

Re: (Solved) Epson Scanner not usable since update to Mint 19 - Pipe error

Post by racooper » Wed Jul 25, 2018 8:09 pm

The same solution worked for me with an Epson DS-30 page scanner. Thanks a lot!

lostjohnny
Level 1
Level 1
Posts: 1
Joined: Sat Jul 28, 2018 5:39 am

Re: (Solved) Epson Scanner not usable since update to Mint 19 - Pipe error

Post by lostjohnny » Sat Jul 28, 2018 5:49 am

Worked for me on my Epson Perfection V39 - eventually.

After following the advice above I had to reinstall the Iscan bundle (I'm fairly sure I'd installed it previously) and then re-enter the command at "a)" (there were also several reboots - just in case.)

Thank you very much.

Post Reply

Return to “Printers & Scanners”