HP Laserjet M102A printer suddenly stopped working

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WM7793
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Level 1
Posts: 39
Joined: Fri May 04, 2012 12:50 pm

HP Laserjet M102A printer suddenly stopped working

Post by WM7793 » Wed Aug 29, 2018 4:57 am

I had posted this in the wrong area of the forum, and I wonder whether you could please help me.

My HP Laserjet printer, model M102A has suddenly stopped working. I started having some issues where i had to release the printer via the settings to enable it to print out, But now it has stopped working entirely.
I have reinstalled the driver via HPLIP to no avail. Even tried the updated version from the software repository.

I afraid I am no wizard when it comes to deciphering information from the terminal but I will copy and paste it here for the well respected Linux coders to hopefully pinpoint the problem. (The triangle light on the printer is constantly flashing, but i have been through the HP simple fault finding guide with no luck.)

I would be most grateful for any help on this matter.

Best regards,
Clive

HP Linux Imaging and Printing System (ver. 3.17.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.17.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.



Checking for Deprecated items....
error: This distro (i.e linuxmint 18.3) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y


Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.17.11)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.


Checking for Dependencies....
warning: 22-18.3 version is not supported. Using 22-18.2 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

Kernel: 4.15.0-33-generic #36~16.04.1-Ubuntu SMP Wed Aug 15 17:21:05 UTC 2018 GNU/Linux
Host: clive
Proc: 4.15.0-33-generic #36~16.04.1-Ubuntu SMP Wed Aug 15 17:21:05 UTC 2018 GNU/Linux
Distribution: 22 18.3
Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.17.11
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 22 distro 18.3 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.17.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.17.11
html=/usr/share/doc/hplip-3.17.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no


Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.17.11



Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1519720194
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_M101-M106?serial=VNC3B74858"
printer_name = HP-LaserJet-M101-M106
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 28/08/18 20:02:08
version = 3.17.11


<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
python-xml Python XML libraries REQUIRED - 2.1.0 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
libpthread libpthread - POSIX threads library REQUIRED - 2.23 OK -
python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -
python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK -
python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
libjpeg libjpeg - JPEG library REQUIRED - - OK -
sane SANE - Scanning library REQUIRED - 1.0.25 OK -

----------------------
| Scan Configuration |
----------------------

scanext Scan-SANE-Extension REQUIRED - 3.17.11 OK -
hpaio HPLIP-SANE-Backend REQUIRED - 3.17.11 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
network network -wget OPTIONAL - 1.17.1 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -

---------------------
| Python Extentions |
---------------------

hpmudext IO-Extension REQUIRED - 3.17.11 OK -
cupsext CUPS-Extension REQUIRED - 3.17.11 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

Device URI Model
----------------------------------------------- -----------------------------------------------
hp:/usb/HP_LaserJet_M101-M106?serial=VNC3B74858 HP LaserJet M101-M106

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------


HP_LaserJet_M101-M106
---------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_M101-M106?serial=VNC3B74858
PPD: /etc/cups/ppd/HP_LaserJet_M101-M106.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_M101-M106.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_M101-M106 is idle. enabled since Tue 28 Aug 2018 20:01:44 BST
Communication status: Good


--------------
| PERMISSION |
--------------

USB HP_LaserJet_M101-M106 Required - - OK Node:'/dev/bus/usb/005/007' Perm:' root lp rw- rw- rw- rw- rw- r--'


Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP_LaserJet_M101-M106.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP_LaserJet_M101-M106.ppd
warning: Could not complete Queue(s) configuration check


Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

WM7793
Level 1
Level 1
Posts: 39
Joined: Fri May 04, 2012 12:50 pm

Re: HP Laserjet M102A printer suddenly stopped working

Post by WM7793 » Wed Aug 29, 2018 2:32 pm

There is something weird going on here!

Just logged on today and the printer is working just fine. I tried rebooting the PC last night to see if that would clear any fault, prior to asking for help on this forum.

I realise that at the moment nobody has been able to help me with this matter, and I hope that it is just a case of an anomaly.

Best regards,
Clive

ps meanwhile, if somebody is able to make out something from the terminal information I posted in my original post it would be most welcome.

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