HP Colour Laserjet CM1312MFP won't scan <SOLVED>

[lsemmens]

Code: Select all

System:    Host: lappy Kernel: 4.15.0-36-generic x86_64 bits: 64 gcc: 7.3.0
           Desktop: Cinnamon 3.8.9 (Gtk 3.22.30-1ubuntu1)
           Distro: Linux Mint 19 Tara
Machine:   Device: laptop System: TOSHIBA product: Satellite C50D-B v: PSCN4A-02G00H serial: N/A
           Mobo: TOSHIBA model: ZBWAE v: 1.00 serial: N/A
           BIOS: TOSHIBA v: 5.30 date: 08/26/2015
Battery    BAT1: charge: 24.6 Wh 99.4% condition: 24.7/31.7 Wh (78%)
           model: TOSHIBA PABAS0241231 status: Charging
CPU:       Dual core AMD E1-6010 APU with AMD Radeon R2 Graphics (-MCP-) 
           arch: Puma rev.1 cache: 1024 KB
           
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 5389
           clock speeds: max: 1350 MHz 1: 1122 MHz 2: 1043 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Mullins [Radeon R2 Graphics]
           bus-ID: 00:01.0
           Display Server: x11 (X.Org 1.19.6 )
           drivers: ati,radeon (unloaded: modesetting,fbdev,vesa)
           Resolution: 1366x768@60.00hz
           OpenGL: renderer: AMD MULLINS (DRM 2.50.0 / 4.15.0-36-generic, LLVM 6.0.0)
           version: 4.5 Mesa 18.0.5 Direct Render: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] FCH Azalia Controller
           driver: snd_hda_intel bus-ID: 00:14.2
           Card-2 Advanced Micro Devices [AMD/ATI] Kabini HDMI/DP Audio
           driver: snd_hda_intel bus-ID: 00:01.1
           Sound: Advanced Linux Sound Architecture v: k4.15.0-36-generic
Network:   Card-1: Realtek RTL8101/2/6E PCIE Fast/Gigabit Ethernet controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 02:00.0
           IF: enp2s0 state: down mac: <filter>
           Card-2: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter
           driver: ath9k bus-ID: 03:00.0
           IF: wlp3s0 state: up mac: <filter>
Drives:    HDD Total Size: 120.0GB (23.3% used)
           ID-1: /dev/sda model: KINGSTON_SA400S3 size: 120.0GB
Partition: ID-1: / size: 23G used: 8.1G (38%) fs: ext4 dev: /dev/sda1
           ID-2: /home size: 84G used: 19G (23%) fs: ext4 dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 56.2C mobo: N/A gpu: 55.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 186 Uptime: 2:30 Memory: 1364.3/3376.1MB
           Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56 

I can see the printer over the network, and can even print to it. I did have it scanning across the network in the past, but, I've re-installed Linux since then and can't recall what I did to get it working. The "Simple Scan" program sees the printer but throws up a "Failed to Scan, Unable to connect to printer" error and XSane Image Scanner throws similar - "Failed to open device 'hpiao:/net/HP_Color_Laserjet_CM1312nfi_MFP?ip=192.168.1.17':Error during device I/O" - I installed the HPLIP drivers as a matter of course when I re-installed the OS. What have I missed? Hooking up a cable to the printer is problematic, given its size and location, which is why it is networked.

[srq2625]

Try running the command hp-plugin a try.

You may need to do all of the following:

Code: Select all

$ sudo apt install hplip hplip-gui
$ hp-setup
$ hp-plugin

[lsemmens]

Thank you that solved it!

[srq2625]

Good to hear you got it sorted.