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Help! Can't print. [Solved]

Posted: Tue Jun 30, 2020 11:11 am
by MadMAUL
I had things set up & I could print just fine. I'm not sure what happened but now I can't print anything.
If someone could help walk me through fixing this issue it would be greatly appreciated.
Let me know what info you need.

Re: Help! Can't print.

Posted: Tue Jun 30, 2020 11:55 am
by kukamuumuka
You should tell something. READ: How To Get Help! -> viewtopic.php?f=17&t=83444

Re: Help! Can't print.

Posted: Tue Jun 30, 2020 1:40 pm
by MadMAUL

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System:    Host: Matthew-LM Kernel: 4.15.0-108-generic x86_64
           bits: 64 gcc: 7.5.0
           Desktop: Cinnamon 3.8.9 (Gtk 3.22.30-1ubuntu4) dm: lightdm
           Distro: Linux Mint 19 Tara
Machine:   Device: desktop Mobo: ASRock model: Z170M Pro4S serial: N/A
           UEFI [Legacy]: American Megatrends v: P2.20 date: 11/05/2015
Battery    hidpp__0: charge: N/A condition: NA/NA Wh volts: NA
           model: Logitech Wireless Mouse M325 serial: <filter>status: Discharging
CPU:       Quad core Intel Core i5-6500 (-MCP-) 
           arch: Skylake-S rev.3 cache: 6144 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 25599
           clock speeds: min/max: 800/3600 MHz 1: 1138 MHz 2: 2980 MHz
           3: 2955 MHz 4: 2801 MHz
Graphics:  Card: NVIDIA GP107 [GeForce GTX 1050 Ti]
           bus-ID: 01:00.0 chip-ID: 10de:1c82
           Display Server: x11 (X.Org 1.19.6 )
           drivers: nvidia (unloaded: modesetting,fbdev,vesa,nouveau)
           Resolution: 3840x2160@60.00hz
           OpenGL: renderer: GeForce GTX 1050 Ti/PCIe/SSE2
           version: 4.6.0 NVIDIA 435.21 Direct Render: Yes
Audio:     Card-1 Intel 100 Series/C230 Series Family HD Audio Controller
           driver: snd_hda_intel bus-ID: 00:1f.3 chip-ID: 8086:a170
           Card-2 NVIDIA GP107GL High Def. Audio Controller
           driver: snd_hda_intel bus-ID: 01:00.1 chip-ID: 10de:0fb9
           Card-3 Nam Tai E&E Products or OmniVision Sony Playstation Eye
           driver: USB Audio usb-ID: 001-005 chip-ID: 1415:2000
           Sound: Advanced Linux Sound Architecture v: k4.15.0-108-generic
Network:   Card: Intel Ethernet Connection (2) I219-V
           driver: e1000e v: 3.2.6-k bus-ID: 00:1f.6 chip-ID: 8086:15b8
           IF: enp0s31f6 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 1240.3GB (22.8% used)
           ID-1: /dev/sda model: WDC_WD10JPVT size: 1000.2GB serial: <filter>
           ID-2: /dev/sdb model: CT240BX200SSD1 size: 240.1GB
           serial: <filter>
Partition: ID-1: / size: 220G used: 52G (25%) fs: ext4 dev: /dev/sdb1
RAID:      System: supported: N/A
           No RAID devices: /proc/mdstat, md_mod kernel module present
           Unused Devices: none
Sensors:   System Temperatures: cpu: 31.0C mobo: N/A gpu: 0.0:32C
           Fan Speeds (in rpm): cpu: N/A
Repos:     Active apt sources in file: /etc/apt/sources.list.d/google-chrome.list
           deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
           Active apt sources in file: /etc/apt/sources.list.d/graphics-drivers-ppa-bionic.list
           deb http://ppa.launchpad.net/graphics-drivers/ppa/ubuntu bionic main
           deb-src http://ppa.launchpad.net/graphics-drivers/ppa/ubuntu bionic main
           Active apt sources in file: /etc/apt/sources.list.d/official-package-repositories.list
           deb http://mirrors.evowise.com/linuxmint/packages tara main upstream import backport
           deb http://archive.linux.duke.edu/ubuntu bionic main restricted universe multiverse
           deb http://archive.linux.duke.edu/ubuntu bionic-updates main restricted universe multiverse
           deb http://archive.linux.duke.edu/ubuntu bionic-backports main restricted universe multiverse
           deb http://security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
           deb http://archive.canonical.com/ubuntu/ bionic partner
           Active apt sources in file: /etc/apt/sources.list.d/rolfbensch-sane-git-bionic.list
           deb http://ppa.launchpad.net/rolfbensch/sane-git/ubuntu bionic main
           deb-src http://ppa.launchpad.net/rolfbensch/sane-git/ubuntu bionic main
Info:      Processes: 243 Uptime: 3:15 Memory: 4421.9/15992.0MB
           Init: systemd v: 237 runlevel: 5 Gcc sys: 7.5.0
           Client: Shell (bash 4.4.201 running in gnome-terminal-) inxi: 2.3.56 

Re: Help! Can't print.

Posted: Tue Jun 30, 2020 2:08 pm
by brian_p
Let's have the printer make and model and whether you have it connected by USB or over the network. Give the output of

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lpstat -t
and

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lpinfo -v

Re: Help! Can't print.

Posted: Tue Jun 30, 2020 2:12 pm
by kukamuumuka
How about:

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lpstat -t -v

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ls /etc/cups/ppd
More info from

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man lpstat

Re: Help! Can't print.

Posted: Tue Jun 30, 2020 2:32 pm
by MadMAUL
Canon Pixma MG6620 connected to wifi.

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scheduler is running
system default destination: Canon-MG6600
device for Canon-MG6600: ipp://40E2D4000000.local:631/ipp/print
device for MG6600-series: usb://Canon/MG6600%20series?serial=A083E4&interface=1
Canon-MG6600 accepting requests since Fri 26 Jun 2020 02:11:05 PM EDT
MG6600-series accepting requests since Tue 30 Jun 2020 02:14:28 PM EDT
printer Canon-MG6600 disabled since Fri 26 Jun 2020 02:11:05 PM EDT -
	Rendering completed
printer MG6600-series is idle.  enabled since Tue 30 Jun 2020 02:14:28 PM EDT
Canon-MG6600-233        maulxx          160768   Tue 30 Jun 2020 11:01:44 AM EDT
device for Canon-MG6600: ipp://40E2D4000000.local:631/ipp/print
device for MG6600-series: usb://Canon/MG6600%20series?serial=A083E4&interface=1

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Canon-MG6600.ppd  MG6600-series.ppd

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lpinfo -v
network socket
network beh
direct hp
network http
network https
network ipps
file cups-brf:/
network lpd
network ipp
serial serial:/dev/ttyS0?baud=115200
direct hpfax
network bjnp
network dnssd://Canon%20MG6600%20series._ipp._tcp.local/?uuid=00000000-0000-1000-8000-D8492F40E2D4
network ipp://40E2D4000000.local:631/ipp/print

Re: Help! Can't print.

Posted: Tue Jun 30, 2020 2:50 pm
by brian_p
Please post what you get for

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avahi-browse -rt _ipp._tcp

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avahi-browse -rt _uscan._tcp

Re: Help! Can't print.

Posted: Tue Jun 30, 2020 3:16 pm
by MadMAUL

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avahi-browse -rt _ipp._tcp
+ enp0s31f6 IPv6 Canon MG6600 series                           Internet Printer     local
+ enp0s31f6 IPv4 Canon MG6600 series                           Internet Printer     local
= enp0s31f6 IPv4 Canon MG6600 series                           Internet Printer     local
   hostname = [40E2D4000000.local]
   address = [192.168.1.68]
   port = [631]
   txt = ["print-wfds=T" "PaperMax=legal-A4" "kind=document,envelope,photo" "Fax=F" "Scan=T" "Duplex=T" "Color=T" "UUID=00000000-0000-1000-8000-D8492F40E2D4" "mac=D8:49:2F:40:E2:D4" "URF=V1.4,CP1,PQ4-5,RS600,SRGB24,W8,OB9,OFU0,DM3,IS1" "usb_CMD=URF" "usb_MDL=MG6600 series" "usb_MFG=Canon" "adminurl=http://40E2D4000000.local./index.html?PAGE_AAP" "note=" "pdl=application/octet-stream,image/urf,image/jpeg,image/pwg-raster" "product=(Canon MG6600 series)" "ty=Canon MG6600 series" "priority=15" "qtotal=1" "rp=ipp/print" "txtvers=1"]
= enp0s31f6 IPv6 Canon MG6600 series                           Internet Printer     local
   hostname = [40E2D4000000.local]
   address = [192.168.1.68]
   port = [631]
   txt = ["print-wfds=T" "PaperMax=legal-A4" "kind=document,envelope,photo" "Fax=F" "Scan=T" "Duplex=T" "Color=T" "UUID=00000000-0000-1000-8000-D8492F40E2D4" "mac=D8:49:2F:40:E2:D4" "URF=V1.4,CP1,PQ4-5,RS600,SRGB24,W8,OB9,OFU0,DM3,IS1" "usb_CMD=URF" "usb_MDL=MG6600 series" "usb_MFG=Canon" "adminurl=http://40E2D4000000.local./index.html?PAGE_AAP" "note=" "pdl=application/octet-stream,image/urf,image/jpeg,image/pwg-raster" "product=(Canon MG6600 series)" "ty=Canon MG6600 series" "priority=15" "qtotal=1" "rp=ipp/print" "txtvers=1"]
Nothing from

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avahi-browse -rt _uscan._tcp

Re: Help! Can't print.

Posted: Tue Jun 30, 2020 3:32 pm
by brian_p
Set up this print queue:

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lpadmin -p mg6600 -v ipp://40E2D4000000.local/ipp/print -E -m everywhere
Can you print with

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lp -d /etc/nsswitch.conf

Re: Help! Can't print.

Posted: Tue Jun 30, 2020 3:43 pm
by MadMAUL
No, I couldn't.

Re: Help! Can't print.

Posted: Tue Jun 30, 2020 3:55 pm
by brian_p
MadMAUL wrote:
Tue Jun 30, 2020 3:43 pm
No, I couldn't.
I'll examine my advice later when i get the time.

Meanwhile, give what you get for the command

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driverless

Re: Help! Can't print.

Posted: Tue Jun 30, 2020 3:58 pm
by MadMAUL
After entering that set up cue it did add another option for mg6600. I was able to print when selecting it.
How do I delete the other two listings now that this one works?

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ipp://40E2D4000000.local:631/ipp/print

Re: Help! Can't print.

Posted: Thu Jul 02, 2020 6:20 am
by brian_p
MadMAUL wrote:
Tue Jun 30, 2020 3:58 pm
After entering that set up cue it did add another option for mg6600. I was able to print when selecting it.
You should now edit the subject header to have Solved in it.
How do I delete the other two listings now that this one works?
Use the Printers App or

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lpadmin -x PRINT_QUEUE_NAME

Re: Help! Can't print.

Posted: Thu Jul 02, 2020 11:11 am
by MadMAUL
Thanks for the help Brian.

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lpadmin -x PRINT_QUEUE_NAME

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lpadmin: The printer or class does not exist.
I tried deleting the others in the browser localhost but it asks for a username & password but there's no place to enter it.

Re: Help! Can't print.

Posted: Thu Jul 02, 2020 11:23 am
by brian_p
MadMAUL wrote:
Thu Jul 02, 2020 11:11 am

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lpadmin: The printer or class does not exist.
We hope you typed the actual print queue name and not PRINT_QUEUE_NAME. Names are shown by

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lpstat -a
and in the Printers App.

Be careful not to delete the queue that works for you!

Re: Help! Can't print. [Solved]

Posted: Thu Jul 02, 2020 11:37 am
by MadMAUL
That did work. Thanks.

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mg6600 accepting requests since Thu 02 Jul 2020 11:18:11 AM EDT
I still have a listing when I go to print under the mg6600 is shows Print ----- Rejecting jobs.
But, at least I can print now. Thanks again.