HP Deskjet 2720 not working in hplip

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Kubox
Level 1
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Posts: 3
Joined: Sat Nov 21, 2020 2:03 pm

HP Deskjet 2720 not working in hplip

Post by Kubox »

Hi,
I try for several days now to fix a problem with my HP Deskjet 2720. i installed hplip, added the printer. But when i try to print something, it says communication error 5012, i think i tried everything, watched videos, manuals. So it didn t work.
Yesterday i reinstalled Mint 20. Right now, hplip does not even recognise my printer. So it s a fresh copy of linux mint, right now, i just need help, to install everything from beginning.
I have Acer Revo Base RN66. Before i had printer, and it worked with hplip, so i know how to make it happen. But this time, nothing seems to work.
Can someone please help me?
Thank you

HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 20 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.3

Code: Select all

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 11/21/20 10:07:27
version = 3.20.3

Code: Select all

 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups          CUPS - Common Unix Printing System                           REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'
 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.50            OK         -
 error: xsane         xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             -               MISSING    'xsane needs to be installed'
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.29          OK         -
 error: dbus          DBus - Message bus system                                    REQUIRED        -               1.12.16         MISSING    'DBUS may not be installed or not running'
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -
 network              network -wget                                                OPTIONAL        -               1.20.3          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.7             OK         -

------------------------
| General Dependencies |
------------------------

 error: libjpeg       libjpeg - JPEG library                                       REQUIRED        -               -               MISSING    'libjpeg needs to be installed'
 error: cups-devel    CUPS devel- Common Unix Printing System development files    REQUIRED        -               -               MISSING    'cups-devel needs to be installed'
 error: cups-image    CUPS image - CUPS image development files                    REQUIRED        -               -               MISSING    'cups-image needs to be installed'
 error: libpthread    libpthread - POSIX threads library                           REQUIRED        -               b'2.31'         MISSING    'libpthread needs to be installed'
 error: libusb        libusb - USB library                                         REQUIRED        -               1.0             MISSING    'libusb needs to be installed'
 sane                 SANE - Scanning library                                      REQUIRED        -               -               OK         -
 error: sane-devel    SANE - Scanning library development files                    REQUIRED        -               -               MISSING    'sane-devel needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           -               MISSING    'libnetsnmp-devel needs to be installed'
 error: libcrypto     libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.1.1           MISSING    'libcrypto needs to be installed'
 python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.8.5           OK         -
 error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               MISSING    'python3-notify2 needs to be installed'
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             -               MISSING    'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             -               MISSING    'python3-pyqt4 needs to be installed'
 python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.16          OK         -
 python3-xml          Python XML libraries                                         REQUIRED        -               2.2.9           OK         -
 error: python3-devel Python devel - Python development files                      REQUIRED        2.2             3.8.5           MISSING    'python3-devel needs to be installed'
 python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               7.0.0           OK         -
 python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             3.5.34          OK         -

--------------
| COMPILEDEP |
--------------

 error: libtool       libtool - Library building support services                  REQUIRED        -               -               MISSING    'libtool needs to be installed'
 error: gcc           gcc - GNU Project C and C++ Compiler                         REQUIRED        -               9.3.0           MISSING    'gcc needs to be installed'
 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.2.1           OK         -

---------------------
| Python Extentions |
---------------------

 cupsext              CUPS-Extension                                               REQUIRED        -               3.20.3          OK         -
 hpmudext             IO-Extension                                                 REQUIRED        -               3.20.3          OK         -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.20.3          OK         'hpaio found in /etc/sane.d/dll.conf'
 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.20.3          OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

 
lpstat
------
Type: Unknown
Device URI: Zařízení nepřidáno.


--------------
| PERMISSION |
--------------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing or 'cups' service is not running.
error: 'libdbus-1-dev' package is missing/incompatible 
error: 'libjpeg8-dev' package is missing/incompatible 
error: 'libcups2-dev' package is missing or 'cups' service is not running.
error: 'cups-bsd' package is missing or 'cups' service is not running.
error: 'cups-client' package is missing or 'cups' service is not running.
error: 'libcupsimage2-dev' package is missing or 'cups' service is not running.
error: 'build-essential' package is missing/incompatible 
error: 'libusb-1.0.0-dev' package is missing/incompatible 
error: 'libsane-dev' package is missing/incompatible 
error: 'python3-pyqt4' package is missing/incompatible 
error: 'python3-dev' package is missing/incompatible 
error: 'libtool' package is missing/incompatible 
error: 'libtool-bin' package is missing/incompatible 
error: 'build-essential' package is missing/incompatible 
Missing Optional Dependencies
-----------------------------
error: 'xsane' package is missing/incompatible 
error: 'python3-notify2' package is missing/incompatible 
error: 'mate-notification-daemon' package is missing/incompatible 
error: 'python3-dbus.mainloop.qt' package is missing/incompatible 
Missing Commands
----------------
error: 'sudo DEBIAN_FRONTEND=noninteractive apt-get --assume-yes install libsnmp-dev' is missing
error: 'sudo apt-get --assume-yes install snmp-mibs-downloader' is missing
error: 'sudo DEBIAN_FRONTEND=noninteractive apt-get --assume-yes install openssl' is missing


ENTER SUDO PASSWORD
-------------------
Please enter the sudoer (marcello)'s password: 
 

Checking Permissions....


Checking for Configured Queues....
No Queue added

warning: No Queue(s) configured.


Checking for HP Properitery Plugin's....
No plug-in printers are configured.
 
Diagnose completed...
Last edited by Moem on Sat Nov 21, 2020 2:57 pm, edited 1 time in total.
Reason: Adding [code] tags. They retain some formatting that makes your output easier to read.
brian_p
Level 6
Level 6
Posts: 1411
Joined: Thu Jan 17, 2019 9:20 am

Re: HP Deskjet 2720 not working in hplip

Post by brian_p »

The only way I , personally, would tackle this is when you have the device on the network connected by wireless. Come back when you have done that.
--
Brian.
pdc_2
Level 8
Level 8
Posts: 2424
Joined: Mon May 11, 2009 1:21 am

Re: HP Deskjet 2720 not working in hplip

Post by pdc_2 »

I note some error messages
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 INCOMPAT 'CUPS may not be installed or not running'
error: dbus Bus - Message bus system REQUIRED 1.12.16 MISSING 'DBUS may not be installed or not running
If you open up synaptic, and see if CUPS is installed eg thumbnail of checking CUPS in our synaptic
cups.png
pdc_2
Level 8
Level 8
Posts: 2424
Joined: Mon May 11, 2009 1:21 am

Re: HP Deskjet 2720 not working in hplip

Post by pdc_2 »

looking ahead; assuming you decide if you have CUPS installed;

the key command with hplip seems to be

Code: Select all

hp-setup
where one opens a terminal: (black TV screen on the bottom menu) and types in the command, and then hits the ENTER key:

this link also talks about what to do

https://askubuntu.com/questions/1070470 ... printer-or

they also recommend installing the graphic interface HP provide, and you do that with

Code: Select all

sudo apt-get install hplip-gui


(I suspect by doing that, that the GUI will initiate the "hp-setup" command from within its GUI .............
Kubox
Level 1
Level 1
Posts: 3
Joined: Sat Nov 21, 2020 2:03 pm

Re: HP Deskjet 2720 not working in hplip

Post by Kubox »

Hi, thank you, i tried, so...i returned 2720, and bought deskjet Ink Advatage 3775 instead, which i found somewhere on website that says, it should work flawlessly. Finally i get this window . This is what i wanted from the beginning, but then i tried to print, it says job completed, not true :D . Also i tried to print test page, nothing. Well at least the scanner works.
So i ran hp-doctor and there are some errors:


error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'



error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'



error: 'libcups2' package is missing or 'cups' service is not running.
error: 'python3-pyqt4' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'python3-dbus.mainloop.qt' package is missing/incompatible

I followed your advice and CUPS is installed.
I can see i need to install Python, but i am not really sure if that helps.
So maybe if you or somebody can help me, what to do next.
Thank you.
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Kubox
Level 1
Level 1
Posts: 3
Joined: Sat Nov 21, 2020 2:03 pm

Re: HP Deskjet 2720 not working in hplip

Post by Kubox »

So!!!! I did the classic: have you tried to turn it off and on again, and voila!!! Everything works and i hope it stays like that.
My advice is Deskjet 2700 series is not suitable for linux mint :) try 3700 series.
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